All reviews

Rating Breakdown

  • 5
    93% (6,359 ratings)
  • 4
    4% (306 ratings)
  • 3
    1% (44 ratings)
  • 2
    0% (17 ratings)
  • 1
    2% (117 ratings)
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5 / 5 Share

Sept. 6, 2023

I had an exceptional experience with the customer service representative Marnie via chat support. She was incredibly patient and provided clear instructions throughout our interaction. Her assistance was instrumental in resolving my issue, and her professionalism made the entire process smooth and efficient. Overall, a great experience, and a true asset to your customer support team. Thank you!

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 6, 2023

Marnie was very helpful validating my account

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 6, 2023

Very polite and friendly.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 16, 2023

I’m not as knowledgeable about tech issues so it has been really comforting knowing that I could chat with a real person and easily get resolutions and guidance. Jeff was very helpful and prompt with responding. I was able to get my issues fixed right away.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 15, 2023

John is awesomeeee! He goes above and beyond! Overall YOTPO is great to use.

Using app

7 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Sept. 6, 2023

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 6, 2023

John D was very helpful to me

Using app

28 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 6, 2023

Very helpful Thank you for fixing my issue

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 6, 2023

Great App, really helpful customer service especial Djan. Help me will all the questions and problems i had

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 5, 2023

Joann C was very helpful!

Store

My Store

Using app

4 months

5 / 5 Share

Sept. 5, 2023

I was in contact with a support agent named "PL" they helped me very much in reactivating my account due to a random suspension.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 5, 2023

Joann C was very friendly and helpful.

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 5, 2023

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 5, 2023

I can confidently say that because of support personnel like John D, I will continue to be a loyal customer of your product. Keep up the excellent work

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 5, 2023

This is the greatest SMS/Email marketing app. Best price, easy to use, and the best customer service! AJ has helped me a lot!

Using app

About 23 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 5, 2023

Hi there! I just wanted to drop a quick note to express my satisfaction with the SMS Bump support team. I recently had the pleasure of interacting with Alex, and I must say, I was thoroughly impressed. Alex was incredibly knowledgeable, patient, and went above and beyond to help me with my queries. The level of customer service provided by SMS Bump, thanks to team members like Alex, is truly exceptional. Keep up the fantastic work!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 5, 2023

Thanks to Djan for helping me get set up!! He worked very fast to get me verified and running. Great work!

Using app

2 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 4, 2023

PL was great on taking care of my needs and highly recommend this app on your store

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 4, 2023

Excellent service client.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 4, 2023

Very Helpful and friendly, PL was great answered my queries in a friendly and easy manner Thank you PL

Using app

5 months

Total reviews

1

Average rating

5.0