Yotpo Email Marketing & SMS

July 13, 2023

buona esperienza con "quin"

July 13, 2023

I want to express my utmost appreciation for the incredible support and assistance I received from Regie, one of the agents at SMS Bump. From the moment I reached out to validate my account to resolving various issues, Regie has been an absolute rockstar throughout the entire process. Their dedication and commitment to ensuring my satisfaction were evident at every step. Regie promptly responded to my inquiries, providing clear and concise explanations. Their expertise and knowledge about the SMS Bump app were truly impressive, and they went above and beyond to ensure I had a seamless experience. What sets Regie apart is their exceptional customer service skills and genuine care for their customers. They patiently guided me through the necessary steps, resolving any hurdles along the way. Their professionalism, patience, and friendly demeanor made me feel valued as a customer. I am genuinely grateful for Regie's outstanding support and assistance. Thanks to their efforts, I was able to successfully validate my account and overcome any challenges I faced. It's agents like Regie who make a significant difference in the overall customer experience, and I couldn't be more pleased with their exceptional service. I highly recommend SMS Bump, and I especially want to commend Regie for their remarkable support. They truly exemplify the dedication and commitment to customer satisfaction that sets SMS Bump apart from the rest. Thank you, Regie, for being an incredible sport and going above and beyond to assist me. Your outstanding support has made my journey with SMS Bump a fantastic one! Sincerely, William from Swift Shift Shopping

July 13, 2023

great service by PL, easy and simple to chat to and very informative. quick responses and clear communcation

July 12, 2023

I've recently downloaded this app and it has been going very smoothly so far didn't give it a 5 star cause I've just started to use it

July 12, 2023

Marnie provided great customer service. All my questioned were answered and everything was resolved in a quick manner.

July 12, 2023

Marnie, the Helpdesk representative, provided exceptional assistance in enabling my SMS app and setting up the privacy policy. She guided me throughout the entire process, ensuring that everything was properly configured and compliant.

July 12, 2023

Regie was super helpful and patient while assisting me.Solved my problem quick and was kind the whole time.

July 12, 2023

Quin Was really good and really descriptive on what I needed to do. Once she was checked she was able to get me validated.

July 12, 2023

Had really great service. Fast and to the point. Only took 10 minutes, responses came without delay. Great work from Quin.

July 12, 2023

Good customer service, appreciated how quick and responsive the customer support team responded, thanks to Quin for an in depth solution for figuring out the toll free verification process

July 12, 2023

I couldn't recommend this app enough. The support team have been incredible and have answered any in-depth questions I had regarding the platform. The support are online 24/7 which is extremely useful and answered any questions I had within minutes. Thanks so much Teodor, Jeoffery, Aleksandar & PL!

July 11, 2023

Five stars! helped me instantly with what I needed, and did it quickly! Couldn't be more happier with the experience.

July 11, 2023

I want to express my wonderful experience on the part of kenao in the verification process of my account, for his patience, kindness and dedication when supporting me. congratulations I give you 5 ✨✨✨✨✨ stars keep it up a hug from a distance.❤️

July 11, 2023

Been helped by Joann C to solve my issue , very gentle , fast and clear while guiding me , very good job . Thank you Joann C for your hepl & support

July 11, 2023

Joann is amazing as SMSBump so keep using them ;-). Once you start using SMS marketing you will never stop it believe me !

July 11, 2023

Joann is great! solved the problem with no issues at all.

July 11, 2023

Amazing service from Quin. Lovely service and sorted my issue out promptly. Would recommend using this app.

July 11, 2023

Simple but powerful app. Very easy to use and set up. I will say the validation process can be a bit, annoying. I understand the legal aspect of it and It's not time-consuming but if there's a way to avoid that one step it would be even better. Customer support was nice and fast and the validation process was not long either so that's a plus. I'd recommend using the app 100%.

July 11, 2023

I recently had the pleasure of using the Shopify app SMSBump for my online store's SMS marketing needs, and I must say it has been a game-changer. Not only does the app offer powerful features and seamless integration with my Shopify store, but the exceptional customer service I received throughout my experience truly exceeded my expectations. First and foremost, SMSBump provides an intuitive and user-friendly interface, making it easy for even non-technical users to navigate. Setting up automated SMS campaigns, creating personalized messages, and managing subscriber lists have been incredibly straightforward tasks. The app also offers a wide range of customizable templates, ensuring that my SMS campaigns are professional, engaging, and aligned with my brand. One of the standout features of SMSBump is its robust automation capabilities. I was able to set up automated SMS triggers based on specific events, such as order confirmations, shipping updates, abandoned carts, and more. These automated messages have not only helped me provide a seamless customer experience but also boosted my sales and customer engagement significantly. However, what truly sets SMSBump apart is its exceptional customer service. Whenever I encountered any questions or issues, their support team was prompt, friendly, and incredibly knowledgeable. The response time was impressive, with most inquiries being addressed within a few hours. The team went above and beyond to ensure that I had a smooth experience and provided valuable insights and recommendations to maximize the effectiveness of my SMS campaigns. Moreover, SMSBump regularly releases updates and new features, demonstrating their commitment to staying ahead of the curve and continuously improving their app. It's evident that they listen to user feedback and implement changes accordingly, making the app even more robust and feature-rich. In conclusion, I highly recommend SMSBump to any Shopify store owner looking to leverage the power of SMS marketing. With its user-friendly interface, powerful automation capabilities, and exceptional customer service, SMSBump has become an integral part of my marketing strategy. The app has helped me drive sales, improve customer engagement, and establish stronger connections with my audience. Kudos to the SMSBump team for creating such a fantastic app and providing top-notch customer support.

July 11, 2023

Great customer service, rapid and efficient resolutions. @John helped me understand new subscriber flows.