Printy6 ‑ Print On Demand

Sept. 18, 2020

HAVE 2 OUTSTANDING ORDERS THAT I HAVE NO IDEA WHATS HAPPENING WITH SO CANT UPDATE MY CUSTOMERS AND NOT BEEN REFUNDED FOR ANOTHER PAIR AS PROMISED. SUPPORT IS USELESS.

Sept. 8, 2020

This site is highly suspicious. I added my credit card to order a pair of canvas shoes. It had an error and said I would need to call for assistance. The number they gave is a bank. I looked up that bank and the number is wrong! I think they are trying to get my info. I will be reporting this to the BBB.

Aug. 25, 2020

The reviews below must be paid reviews because my experience with this POD is absolutely the worst. I ordered a pillow on Aug 3rd it is still in China ( I know with COVID everything is taking longer)with absolutely no help from the company yet the leggings I ordered on Aug 7th are already sitting in my living room. The pillow actually cost me a very good client and lost me money. Now let's talk about the leggings. I order 3 pairs of the Capri leggings and they are not what the picture shows at all. There is a small pocket on the side with a black strip and on the back behind the knees, it is black. The waistband is also black and the mockup shows the graphic as an all-over print. The leggings are incredibly thin and cheap. I have lost money with the company buyer beware.

Oct. 20, 2020

Lots of recent 5 star reviews with only one sentence comments always makes me do that extra bit of due diligence and as part of that i check out the stores leaving these reviews. I recommend that you all check out the stores leaving these 5 star reviews too. Anyway, I had high hopes as design interface was quite good and placing sample order was easy. Then it all went bad. There is simply no way I can confidently scale with this company based on the experience I am having with this sample order. Ordered a pair of sneakers on 20th January which gave "3-5 days" production time. 10 days later order still not shipped. After sending an email and waiting i was then told "3-7 working days" (which had also already passed). Anyway, i waited (not much choice). Finally I got a tracking number . I had paid for express shipping so thought I would get these fairly soon after production was complete. Nope. Still waiting and tracking still shows as "Shipment information sent to FedEx" . That's the last update from 21st July and here we are 10th August and no sample order has arrived and no updates. There is no way I would put volume through this group given the experience I have had so far. I am not angry, just genuinely disappointed and relieved. But better to find out now with one sample order than 500 legitimate customer orders. Feel like I dodged a bullet here.

July 28, 2020

Ordered some sample shoes, very bad quality. First it looks awesome and good made but one day of using the color of the shoes cracked. And only send in plastic bags and support is minus 10

July 26, 2020

I would give the people who handle this a negative 10, if I could. I ordered a sample, on July 3rd. This isn't about the current state of the world, being in utter chaos. This is about one fulfillment app, refusing to acknowledge or answer 3 (COUNT 3) request, to use a different shipping method, now, or in the future (EVEN IF I WAS WILLING TO PAY EXTRA). FedEx is the WORST shipping service on the planet. They were slow in 2019, and they're even that much slower now. I ordered another item, FROM THE SAME COUNTRY, after I ordered the shoe sample, and it reached here BEFORE the FedEx shipment (EVEN THOUGH THAT FULFILLMENT CENTER, HAD A DELAY IN PRINTING). Who was the shipping service, that beat FedEx, even with a delay in printing? DHL. After asking Printy6 and going ignored, regarding the request to use DHL, no less than 3 times, I cannot stress enough the inability of a fulfillment service to work with a brand, and these people refuse to. You've been warned. This was my final email to them: It would be a miracle if it reached here by the 29th, which is completely unacceptable. The shoes haven't even left your country yet. FedEx delivery is horrible in NYC. They consistently lose packages, and have the worst attempted service delivery, and that's not even taking into account, having to retrieve a package, once they "miss" delivery. You are vehemently opposed to the best option available. You refuse to answer any request to use DHL, now, or in the future. When I receive my shoes, IF I receive my shoes, I'll be leaving a very detailed review, of how you handled this, & why you never answered my request to use a far superior method of shipping. Had you bothered to entertain my request to use DHL, I may have considered giving you a 2nd chance. You have shown me you don't want to consider anything else except the worse shipping mandate that exist on the planet. Thank you for letting me know what kind of company you are. You've saved me a large amount of money, time, & headaches down the road. I'm very, VERY angry with your lack of response to my inquiry. I've decided to delete the app, even after spending well over 72 frustrating hours, painstakingly putting together all my designs. That should tell you just how angry I am, with their lack of consideration for my request.

July 2, 2020

BE AWARE - SCAM, SCAM Company. SCAM, SCAM, SCAM. I ordered Pair of shoes and paid Expedited Shipping. After my order seemed to be fulfilled they sent fake information to FedEx, Fake delivery time. After waiting almost a month with Expedited Shipping... And contacting them more than 10 times, They said - "we have checked this order, the tracking number has been replaced, the correct tracking number will be available tomorrow, so sorry the the inconvenience". Of course, next day - nobody got in touch with me. I checked with FedEx directly - they have NEVER received any packages from them - SCAM !! This is company is pure SCAM, STAY AWAY, They located in China,with poor customer service. They don't speak English. I used to talk with them on Chinese to force them answer my emails. Don't fall to any good reviews they have - is ALL FAKE, generated by their stuff. I have long experience with Shopify, I am filling a COMPLAIN to take them out of market. This place not for SCAMMERS.

May 25, 2020

I would rate zero if I could. At first my product was printed quickly, but then it got stuck to shipping. I waited 21 days before reaching for them, knowing the context of COVID-19. I paid 27.99$ for my item and 11.99$ for my shipping. Then, I reached for them to ask them the status of my order, and what I got as an answer is an absolute joke/scam : "We cannot ship your order due to COVID-19 increased prices of shipping. You will need to pay an extra 18$ and then we'll be able to ship the order" Which is BS, for many reasons: - I paid my order already in total, and was never told that beforehand. I also already paid 11$ for EXPEDITED shipping in Canada, so I consider my shipping paid. - It means that, if I wasn't diligent, my order would have never been sent and NOBODY would have reached out to tell me that?!? Are we supposed to run after the companies we do business with? I don't think so. It is unacceptable. It was the company's responsibility to reach for me to tell me there was shipping increased cost. Not me having to discover that info, out of nowhere. Now my order is sitting and nobody over at printy6 ever reached for me. What an unprofessional company. They care about volumes, not clients. It smells like a big scam : 11$+ 18$ USD to ship a small box is ridiculous. I want a refund for this order as the shipping costs were never presented this way, and I refuse to pay the extra 18$. Please reach out for me at [email protected] to fix this issue. My store is petit-poulet-clothing.myshopify.com

April 23, 2020

It has been more than 6 weeks that I ordered product and I still did not receive any of them. the transit number keeps saying that it is on the way, but it seems this way for a while. this is very bad for my business.

April 12, 2020

I ordered a product and it took more than 2months and still I have got it. I want recommend this app. I tracked the product and still it says in transit. If u get products from them ull ruin ur customer satisfaction.

March 20, 2020

Do NOT use Printy6!!!! I would give them -10 stars if I could!!! I ordered sweatpants as a mockup for my store in mid January.... I have not received them. I have sent numerous emails regarding where my item is. I even sent an email in mid February (when it said my order was being processed) to cancel my order because it had taken too long and my customers cannot wait that long for their products. They never replied, so I sent another one and again, they never replied. Here's a timeline of it all: January 15-placed 1 item order January 26- asked for information on my order (like tracking) January 27- they replied and asked me what the name of my store was January 27- I replied with the name of my store January 30- Follow up email February 1-Once again asked March 19- Asked again. March 20- today. Found the tracking within the app and it has been sent out. Still have heard nothing. The emails are delivering and I know they are receiving them because I am keeping them in the same chain as what they replied to. I will never use them again. I am shocked that they are still around and wonder how there are so many good reviews. I do not know if they have gotten worse in the past two months or what is going on. All I know is that it is by far the worst customer service ever and I will NEVER use them again.

Feb. 29, 2020

The first order through this app was delayed, but seemingly good quality (did not receive a complaint). The second order was delayed again, saying they needed a phone number with the order (no, you don't. the customer will not be receiving sms updates). Then it was radio silence for a week and when I asked again, the order was delayed because of Chinese New Year. Checked back in 2 weeks later and now I'm hearing it's not shipping that is delayed - it's production, because of the coronavirus. The order was placed in the beginning of DECEMBER and it is now MARCH and there has been absolutely no indication of when,if,how this will be made and shipped. Also nothing close to a refund or partial refund or credit for the insane delay. I now have the customer asking me for a refund, so it seems I will be out double the cost ($400). Shopify needs to step in if this is how Printy6 is fine operating.

Feb. 21, 2020

If there were 0 stars I would of chose that Printy 6 is a complete joke and I am not sure why Shopify would align themselves with this company. I have a customer who purchased an item a month ago and has not received their product. I emailed them several times the 1st excuse was the staff is celebrating Chinese new years wait until next week. They was not even going to let myself or the consumer know that of this unless I contacted them. Now they are saying that they do not know when the customer will get their product because of the virus and again I had to follow up with them after they took money and still no product has been shipped. If you don't want to start off poorly with your customers do not get this app it has been a complete nightmare I have contacted Shopify because they have affiliated with them to help solve this issue.

Jan. 2, 2020

UPDATE I did finial get a response email from John the Founder & CEO but only after this negative review. The order for which the chargeback was issued finally arrived today 01/02/20 a total of 32 days after it was purchased. It took 5 emails and the negative review to get any tracking information and a response to my inquires for correct tracking data. AS of yet I do not know whether the charge back will be dropped due to the length of time it took to get the product. I will update again with the final outcome. DO NOT USE- They will not provide you with actually usable tracking numbers nor will they respond to request for them. I have a $175 charge back from an order because of this. I have reached out to them 3 times for 1 order with no response. This is just the latest in a long list of problems with this company. I have had customers complain about several orders through them about the printing coming off after just a few weeks, non delivery and shipping.

Aug. 21, 2019

Product (A clock) arrived damaged. Printy6 (Snaprinting) agreed to send a replacement back in June. The replacement has still not arrived. Worst of all is Printy6 has been continuously ignoring further requests for support. This is unacceptable! I am forced to refund the entire purchase price to my customer.

July 30, 2019

Terrible place to get stuff fulfilled through. Takes a month for anything to get even shipped. Never coming back.

July 24, 2019

THIS APP HAS ZERO CUSTOMER SERVICE! PRODUCTS SHIP FROM CHINA SO ORDERS TAKE OVER A MONTH TO FULLFILL!

July 18, 2019

I do not know if all products are the same (my issue was with the pop sockets) but I would say either way do not waste your time, especially if you care about your business and your customers. On my VERY FIRST order with Printy6, two weeks passed and there was no update of my order which I thought was odd. So I contacted them via chat, took them 5 days to respond, at which point they said your order has been updated, so now it shows processed and shipped. It doesn't do this automatically?! The package still hasn't arrived to my customer. So 3 negatives here... 1. Not a good app in terms of fulfillment (no auto fulfill, have to manually pay for your orders) no automatic tracking, and not a very intuitive platform. 2. Extremely slow customer service 3. Extremely slow shipping, even worse than aliexpress..

June 22, 2019

Horrible experience, its been 1 month now and haven't had any of my orders fulfilled. My customers ordered custom phone grips and have not received anything yet.

June 30, 2019

UPDATE: so it took Printy6 a full week to respond to my request for specs by telling me "sizing was after the next step." Their customer service literally doesn't understand what they do and told me where to find the size chart. I just want to know what size files they need for certain items but, obviously, that's too much to expect from a company that allegedly does "print on demand." Their answer to "what specs to you need to print because I'm tired of guessing" is "Size 10." They don't offer a lot of products, the only thing I was interested in were the sneakers because their sneakers don't have the black rubber that, but they are so not worth the effort to get an answer from them. So, so, so much guesswork. The only specs they give you is upload a jpg in 300dpi. Cool. Except...they don't tell you what SIZE you need to upload for any given product and if you go too big then it takes forever to get the image to upload and create the mockup. I tried asking the alleged "chat" where the literal specs for each item is but I was told "chat" was offline and they'd email...eventually...when it suited them, I guess. I've been trying for the last half hour to get a mockup for a wallet created so I can offer it on my site, but I feel like Goldilocks and just can't find the right size image to get it to work. Also, their set up time is long. 3-7 days leaves a lot of time in between. I get that they can't guarantee 3 but people like to have at least an idea of when they'll receive their items and saying "anywhere from 1-3 weeks" isn't good customer service. On the plus side, which is why this was a 2 not a 1 star review, they do offer some (limited) products like wallets and sneakers that look nice. We'll see.