Spocket: US & EU Dropshipping
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Bellissima
Grazie mille! Siamo felicissimi che ti piaccia! Se hai domande o hai bisogno di assistenza, siamo sempre qui per aiutarti. Grazie per il tuo supporto! - Eleanor
Overall this app is really easy to use. I love that there are a lot of products from the US, which cuts down on long shipping time. Lot of great products to choose from! But it does tend to freeze up a lot. Once I connect my sprocket to my shopify store, it sent me to another page, instead of letting me import the items I'd already selected. I had to start all over
Thank you for your feedback! 😊 We’re so glad to hear that you love the selection of US-based products and how that helps cut down on shipping times! It’s definitely a big plus for dropshippers looking to improve delivery speeds. We’re sorry to hear about the freezing issues and the trouble with reconnecting your Spocket account. That definitely sounds frustrating, especially after selecting your items. If you haven’t already, I’d recommend reaching out to the support team—they can help troubleshoot the issue and assist with any syncing problems between Spocket and Shopify. In the meantime, if you're running into freezes often, you might want to try clearing your browser cache or switching to another browser to see if that helps. Sometimes, this can improve the performance of the app. Thank you again for sharing your experience. We hope this gets resolved quickly so you can get back to adding those great products to your store! 🚀 Feel free to reach out if you need any more help! - Eleanor
I’m just starting out but I love the fact that I was able to get my store built by an AI and now I can just customize it. I’m not really tech savvy so that was a lifesaver.
Thank you for sharing your experience! We’re so glad to hear that our AI helped you build your store and made the process easy for you. Customizing your store should be a fun experience, and we’re here to support you every step of the way. Best of luck with your new venture! - Eleanor
Easy to use
Thank you for your feedback! We’re glad to hear that you find our platform easy to use. Your satisfaction is our priority, and we’re here to help if you need anything else! - Eleanor
Thank you for the five stars! ⭐ We really appreciate your support. If there’s anything else we can do for you, just let us know! - Eleanor
very good
Thank you! We’re glad to hear you’re enjoying the app. Your support keeps us motivated! - Eleanor
Its a great app and makes the process of adding products to your page very seamlessly. With just a couple of click your store will be ready for sales. Browsing for products is easy as well with a broad amount of products to choose from. You can even use the filter buttons to include or exclude filters and get the precise products you want. Very happy with this app. Would recommend!
Thank you for your detailed and positive feedback! We’re delighted to hear that you find the app seamless for adding products and that our filtering options help you find exactly what you need. Your recommendation means a lot to us, and we’re here to support you every step of the way. Happy Dropshipping! - Eleanor
Great Sourcing app with reliable suppliers from many countries. Definitely recommend!
Thank you for the fantastic recommendation! We’re thrilled to hear you find our sourcing app reliable and appreciate our diverse range of suppliers. Your support means a lot to us, and we’re here to help whenever you need!- Eleanor
Easy to use and alot of good products.
Thank you for your positive review! We’re glad to hear you find our platform easy to use and that you enjoy the variety of products we offer. Your satisfaction is our priority, and we appreciate your support!- Eleanor
Spocket is the best app for our business! We love being able to offer curated, high-quality products from US suppliers, which means fast shipping and happy customers. The seamless integration with our store has made managing inventory and orders so much easier. Highly recommend Spocket for anyone looking to improve their product offerings and customer satisfaction!
Thank you so much for your wonderful review! We're thrilled to hear that Spocket has had such a positive impact on your business. It's fantastic to know that our curated selection of US suppliers and seamless integration are making a difference for you. We appreciate your recommendation and are excited to continue supporting your journey in enhancing product offerings and customer satisfaction. If you ever need assistance or have feedback, feel free to reach out! - Eleanor
pas sérieux ! attention à tous !! ils prélévent même quand vous êtes désabonnés. Contacté mais je n'ai pas de réponse. Malgré ma désinscription et en allant sur le compte spocket je constate que notre compte est toujours actif et il est impossible de se déconnecter. Des pratiques inacceptable et une application validée par Shopify. Il serait essentiel que shopify puisse vérifier les applications qu'ils valident. Je constate que nous sommes nombreux à rencontrer ce problème (voir les commentaires de la fiche)
Nous sommes vraiment désolés d'apprendre votre expérience et nous comprenons votre frustration. Votre avis est important pour nous, et nous souhaitons résoudre ce problème rapidement. Pouvez-vous s'il vous plaît nous contacter directement afin que nous puissions examiner votre situation et vous aider ? [email protected] Merci de votre compréhension. - Eleanor
My experience with Spocket has been nothing short of infuriating. After canceling my subscription, they lured me into accepting a "free trial month" with the promise that my account would be automatically canceled afterward unless I chose to continue. Despite this clear agreement, they went ahead and charged me about €93 on October 19th for a service I didn’t want or use. Their customer support has been completely unresponsive, providing no solutions or explanations. I have already filed formal complaints with the Better Business Bureau and am actively working to spread awareness of this issue. On Trustpilot, I’ve seen many other users with the same problem, yet Spocket continues to ignore them. To make matters worse, many of their positive reviews seem fake, likely written by bots or artificial intelligence, as those accounts have only reviewed Spocket and nothing else. If you’re considering using Spocket, beware. Their billing practices are dishonest, and their customer support is practically non-existent. Don’t make the same mistake I did. UPDATE: NOVEMBER 17, 2024. Right now I have received another charge of about EUR 96. I will be forwarding a complaint to my bank by tomorrow to get back all the money that Spocket is taking away from me illegally.
We sincerely apologize for the experience you’ve had with our service. Your frustration regarding the billing and customer support is valid, and we take this feedback seriously. We are committed to resolving issues like yours and improving our processes. We encourage you to reach out to our support team again, as we want to ensure that your concerns are addressed. We appreciate your feedback and hope to have the opportunity to make this right. Thank you for sharing your experience. - Eleanor
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Thank you for the five stars! ⭐ We really appreciate your support. If there’s anything else we can do for you, just let us know! - Eleanor
Spocket has been a game changer for me personally. It has created an ease of identifying and adding products to my Shopify store. As a beginner, Spocket is a must!
Thank you so much for your kind words! We're thrilled to hear that Spocket has made your experience with your Shopify store easier and more enjoyable. It’s great to know that our platform is helping beginners like you find success. If you ever have any questions or need assistance, feel free to reach out. Happy DropShipping! - Eleanor
The customer service is unsatisfactory. Several suppliers fail to respond to inquiries or address issues adequately. Obtaining a direct response seems impossible, as interactions with the company often feel like an endless loop. Considering the amount I paid for the service, the experience has been very disappointing. It took more than 20 days for a supplier to dispatch an item to my customer, and even then, the wrong size was sent. Now, over 10 days have passed, and I am still awaiting a reply regarding the return of the item.
Thank you for sharing your experience, and I’m truly sorry to hear about the challenges you’ve faced. We take customer service very seriously, and your feedback helps us improve. I understand how frustrating delays and communication issues can be, especially when you’re relying on our service. Please reach out directly to our support team at [email protected], and we will prioritize your case to ensure it’s resolved promptly. We appreciate your patience and are committed to making this right for you. - Eleanor
Used spocket as my main drop shipping store and have never regretted or been disappointed about order fulfilments. Highly recommend.
Thank you for the fantastic review! We’re thrilled to hear that Spocket has been a reliable partner for your dropshipping store. Your recommendation means a lot to us! If you ever need assistance or have feedback, we’re here to help. Happy Dropshipping! - Eleanor
I have been using Spocket for a few months now and I do love it. I had an issue with my account and I thought it was going to be a headache to fix. I went to the in-app chat and spoke with Eleanor who was amazing and ended up fixing my issue in about 5 minutes. A+ experience so far.
Thank you so much for your kind words! We're thrilled to hear that you’re loving Spocket and that Eleanor was able to assist you quickly. We strive to provide top-notch support, and it’s great to know we hit the mark. If you ever need anything else, don’t hesitate to reach out. We’re here to help! Looking forward to continuing this journey with you! 😊
“I’ve had a great experience with Spocket for dropshipping. The app is easy to use, and I found a wide variety of high-quality products to add to my store. The integration with Shopify is seamless, and the shipping times are faster compared to other suppliers. I highly recommend Spocket for anyone looking for reliable suppliers in the USA and EU regions. It has really improved the efficiency of my dropshipping business!
Thank you for your fantastic review! We're thrilled to hear that you’re having a great experience with Spocket and that our platform has improved your dropshipping efficiency. It’s wonderful to know you’re enjoying the ease of use and our wide selection of high-quality products. Your recommendation means a lot to us! If you have any further feedback or need assistance, feel free to reach out. Happy dropshipping! - Eleanor
I love how easy the product import is. You can easily change the name of items, add SEO, and add the product to its corresponding collection.
Thank you for your wonderful feedback! We’re so glad to hear that you find the product import process easy and efficient. Making it simple to customize product details and optimize for SEO is something we strive for. If you have any more suggestions or need assistance, feel free to reach out. Happy Dropshipping! - Eleanor
Spocket makes it easy to find products across the globe. Each product has a description of where it can be shipped to as well making it easier to filter out products that cannot be shipped to specific locations. Customer support is friendly and very efficient at handling and resolving any issue that may arise with a fulfillment order. I would highly recommend Spocket to anyone who is starting a dropshipping business.
Thank you so much for your detailed feedback! We’re thrilled to hear that you find Spocket helpful for finding products globally and that our customer support has made a positive impact on your experience. Your recommendation means a lot to us! If you ever need assistance or have more feedback, don’t hesitate to reach out. Happy dropshipping! - Eleanor
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