Spocket: USA & EU Dropshipping
Dropshipping US and EU products - Aliexpress Dropshipping
Rating
4.7
feedback
6,012
chart
#79
All reviews
Rating Breakdown
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May 19, 2020
This apps vendors have great products but everything about them are horrible and problematic. They continue to not ship orders or they allow customers to buy products that are out of stock. The app itself is good, the problem is the vendors on the app not abiding by their preset shipping guidelines or responding back to the seller so he/she can provide adequate and timely information to their customers to keep their customers from getting upset so much.
Hi there! We're very sorry to hear about the problems you faced with some of the suppliers/products that you have on your store. We would be more than happy to resolve all the issues and concerns you have as soon as possible! Please reach out to us via [email protected] and we'll gladly do our best to get things sorted out for you. We'll be looking forward to assisting you!
April 30, 2020
i am totally new at this and this is the one that I understood the best a huge thank you!!
We would be more than happy to walk you through starting your dropshipping with Spocket! You are more than welcome to reach out to us anytime via [email protected] or via our 24/7 live chat and we'll gladly assist you.
April 29, 2020
I though it will give me value products but it's not true, it's good if you want to import t-shirts , hats or sunglasses but it does not worth paying a subscription if you want to import something else
We're sad to hear that we were not able to meet your expectations at this time but you can rest assured that we will continue to improve our selections constantly and consistently. We would be more than happy to extend our recommendations and assistance with your dropshipping needs. Please feel free to reach out to us at [email protected] and we'll gladly do whatever we can to be of help to you.
April 12, 2020
Started working with Spocket 2 weeks ago: 1st. App doesn’t allow you to contact the supplier directly. Only through Spocket Customer service team, which is very inconvenient. 2nd. I had 2 customers placing order with a supplier where the warehouse located in USA have the processing time 2-3 days, and delivery 4-7 days. It has been a week and the order is still “processing”. 3rd. Suddenly they tell me that the products are out of stock and the supplier change the processing time to 7-10 days. 4th. My 2 first order status, which was placed on 4/4/2020 and today is 04/12, before going out of stocked, never change the status, still “processing”. 5th. My customers are upset and requested me a refund with very frustrating emails. I have spoken to the customer service at Spocket and they kept telling they won’t give me a refund or cancel the order due to the high demand on the product right now. note that the order is still “processing”, which means they should refund and cancel since it hasn’t been shipped yet. 6th. I am very disappointed at the Spocket app and team. They didn’t care about my business being jeopardized due their priorities and disorganization. I will never use this app again.
We want to extend our sincerest apologies concerning all the issues that you have faced. We try to maintain the highest standards of service, but clearly, that's not what happened here. I am terribly sorry to hear about your experience and hope you will give us an opportunity to discuss this further with you. You can reach out to us via our 24x7 live chat or you can email us on [email protected]! We hope to resolve this to your benefit and earn you back as a customer. Team Spocket!
Nov. 19, 2019
I've not started using yet as the prices plus shipping seems too expensive to make a decent profit...
Thanks for sharing your initial experience with us! We certainly hope you can check out our filter in the search page that shows suppliers with free shipping. We also have another filter for products under $5 that searches for items below that mentioned amount. Our support team would love to get in touch and hopefully guide you through the system. You can also reach out to us at [email protected]
Nov. 9, 2019
This app is just ok. It has some nice products but beware - there are a ton of products that says it's from the US, however, processing time is 7 days and then another 8-14 days to ship the product to the customers. Why would shipping take that long if the supplier is in the US? Sounds like they are labeling China products as US...wish I would have noticed this before I upgraded my plan.
Thank you for sharing your thoughts. Shipping time are based on the suppliers location and suppliers would not rely on providing an exact time frame as there are a number of factors that may affect the processing delivery time like unforeseen events or possible delays from the carrier which we sometimes do not have control of. We would love to give further clarification on this matter. Our customer support team would get in touch with you to rectify this matter.
Oct. 7, 2019
I used this app in combination with other apps to run my online business. I currently use 33 products from this app on my store. No sales yet. Most products are cheap and I don't mean inexpensive, they're cheap in quality. Be very attentive with the items you choose to post on your store. Something else I don't like and is the primary reason I only use 33 products is that many of the products on the app are lacking information. You literally have to contact customer support to request more information, pictures and size charts from the original supplier for each and every single product. My suggestion to make this app better, be more selective with the suppliers and products you add to the platform. Make sure there are multiple pictures at different angles, correct size charts, a description of the product with no spelling or grammatical errors and the basic facts such as what the item is made of exactly, who the item is for, what occasion can the item be utilized for, the item features, etc.
Thank you for this honest feedback. Please know that we are in the process of implementing something very soon that can hopefully resolve this concern. We also hope that our Customer Support team was very attentive to your issues/concerns. Please do keep us in mind should you ever need a provider to dropship products!
Aug. 11, 2019
Ok, I have been using Sprocket since 2018 on their FREE plan which allowed 25 products worked great for me. NOW...they changed their plans and now their FREE Basic plan does no longer allow 25 products and indicates FREE forever! Therefore I am now having to uninstall due to their plan changes because under the old FREE plan I was on is no longer valid. What a shame.
Thanks for sharing! We have indeed adjusted our pricing to reflect the value users get from our tool and to make room for some great incoming new features but since you are a Spocket user since last year, our Support team will be in touch with you soon to get this resolved.
July 1, 2019
I love the account manager! Real time virtual assistance is phenomenal! Product editing could be a little easier, like adding a link to be able to make products available to facebook and IG while in the Spocket editing. Emails should be sent to alert us that items are still in the cart and awaiting purchase for processing in case we miss the check out button (like I did). That's all for now...
Thanks for the great feedback! It definitely make sense to have an email notification sent whenever there is an order waiting to be processed. We are definitely expanding our integration across all platforms and you will be for sure notified when that happens. We hope you can consider giving us an updated review of your experience so far here in Spocket! We certainly hope to give you the best dropshipping experience there is.
Nov. 23, 2018
Good customer service, but the platform really lack in almost everything needed: from UX, to information, to prices.
Nov. 17, 2018
Just so you know the quantity you're allowed to push to your store is limited...on EVERY single plan which is a huge no for me. I was considering this app because of the attractive delivery times it promoted. However, a little transparency from then on how many you can push to your store would have been appropriate since these two factors are very important. It's a no from me.
Nov. 16, 2018
They ship a lot of stuff from China. I'm not sure if clothing shipping from China has US size or Asian size, asked them twice but for whatever reason, they are not replying. Uninstalled.
Oct. 9, 2018
They try hard. I can see that they are doing their best to help with issues. But they are coming up short. I've had numerous problems tracking products sent. If I want to add tracking that's another cost. The products say they are shipping from the US, but many of them are not. They are also incredibly expensive. I think there are a lot more drop shippers eating a piece of the pie. That's what the pie is so expensive. The costs for the products are not competitive. They are way overpriced. I'm giving the 2 stars for customer service.
Sept. 28, 2018
Poor response from support (you can tell they are under resourced), and inability to ship product either at all or from the correct country. Waste of money. Found most of their products to be over priced.
June 4, 2018
The App is simple and easy to use. The product descriptions are clean. The prices however are high and doesn't really leave us much room to make much profit so not worth the time. I spent 2 hours and could only select 4 products. everything else was expensive already. They should also give us the option to set a certain price and apply to all variants. (v/s a profit percentage like it is now)
May 3, 2018
Great looking products, but doesn't specify if vendor will ship internationally and what those shipping costs/turn around would be.
April 14, 2018
I liked the products and the prices seemed good until you look at the shipping costs. A product selling for $7.00 retail would require a $5.95 shipping fee. making the cost to your customer $12.95. I searched for the same product and found it on several sites that charged $.95 more retail, but there were no shipping costs - $7.95 vs $12.95? I may have missed something here, so if I did, please correct me.
Feb. 16, 2018
The product cost are to high, the pictures are not good and the choices are to small.... but i love the concept.
Jan. 14, 2018
Not much use for me. For a dropshipping app I don't understand the purpose. In every category I have searched all I see are orange button products (pages and pages of just organge products) where I have to reach out and form a partnership with various etsy sellers to get products for my store. I have yet to see any purple button pre vetted items I can start selling immediately as advertised. I see no way to search or filter to find the purple products in each category. If I wanted to do Etsy dropshiping I could register with Etsy dropshipping which I have done in the past. I wish it worked for me but it doesn't.
Aug. 9, 2017
Going to have to give this a low ballpark at the moment purely because the 'free' plan isn't great in comparison to other tools out there. Especially with the lack of features it has.