Spocket: USA & EU Dropshipping

July 21, 2020

haven't made a single sale, good luck with yours! while wasting 105 per month to add products,most take 15 days to come from China, even the ones that say ship from USA take 7 days , very little o no margin for profit when you calculate shipping, and ridiculously overpriced products that are being sold all over the internet for much less.

July 20, 2020

I'm updating this again. I have mixed feelings on this app. I have had SO MANY problems with orders, but I will say that the issues were caused by the supplier and not Spocket themselves. As a result, I will share my thoughts on them separately. Spocket Spocket has a good interface where it is easy to upload products and get your store started. They do have customer service reps who do try to help you when you have a problem. They may be slow to respond sometimes, but John specifically does really try to resolve the issues and is a genuinely nice person who has the unfortunate job of having to relay what the supplier tells him. Where Spocket itself has issues is that it does have accountability for the suppliers it has on it's site and the supplier I worked with brought me nothing but problems (see below). Spocket itself isn't bad, but I would say suppliers need to be vetted more and held to a higher standard. Fushia Odysseus (supplier) If you use Spocket, DO NOT use this supplier. I had nothing but issues with them including: - claiming they have products in stock only to have them cancel the order saying they are out of stock after they allegedly shipped the order (happened four different times) - Forgot to send a piece of a product and pushed back when I reached out to Spocket about the missing item. The only reason the customer was able to get their complete set was because John sent a new one on Spocket's dollar - claimed to have sent 8 packages on July 10th only to find that they did not drop off any of the packages at the post office until July 19th when they allegedly claim their processing time is 1-3 days and their shipping time is 1-3 days. They also repeatedly lied to Spocket saying they sent the items when that was clearly not the case Overall, Fushia Odysseus will not fulfill your orders on time and how you expect them to be. They will also not accurately track their inventory causing half your orders to be cancelled. They are a horrible supplier who does not know the first thing about customer service. They do not consistently or accurately do any of the things a dropshipping supplier is supposed to do. If I could rate the supplier negative stars, I would; however I am giving two stars to acknowledge that Spocket staff actually do care and make an effort to help you and do have the unfortunate job of dealing with Fusia Odysseus on these matters who was not communicative and straight up lied about things regarding their inventory and shipping. I would give John five stars for his effort on this, as he did really make an effort to help even though the supplier made it extremely unpleasant for everyone involved. If you find a good supplier on Spocket, you might have a better experience than I did with this app.

June 17, 2020

Prices are ridiculously high, shipping charges too. While I'd like to use EU & US dropshippers, the products in the app cannot compete with Chinese. and btw 1/2 of the products provided by the app are from China...lol

May 19, 2020

This apps vendors have great products but everything about them are horrible and problematic. They continue to not ship orders or they allow customers to buy products that are out of stock. The app itself is good, the problem is the vendors on the app not abiding by their preset shipping guidelines or responding back to the seller so he/she can provide adequate and timely information to their customers to keep their customers from getting upset so much.

April 30, 2020

i am totally new at this and this is the one that I understood the best a huge thank you!!

April 29, 2020

I though it will give me value products but it's not true, it's good if you want to import t-shirts , hats or sunglasses but it does not worth paying a subscription if you want to import something else

April 12, 2020

Started working with Spocket 2 weeks ago: 1st. App doesn’t allow you to contact the supplier directly. Only through Spocket Customer service team, which is very inconvenient. 2nd. I had 2 customers placing order with a supplier where the warehouse located in USA have the processing time 2-3 days, and delivery 4-7 days. It has been a week and the order is still “processing”. 3rd. Suddenly they tell me that the products are out of stock and the supplier change the processing time to 7-10 days. 4th. My 2 first order status, which was placed on 4/4/2020 and today is 04/12, before going out of stocked, never change the status, still “processing”. 5th. My customers are upset and requested me a refund with very frustrating emails. I have spoken to the customer service at Spocket and they kept telling they won’t give me a refund or cancel the order due to the high demand on the product right now. note that the order is still “processing”, which means they should refund and cancel since it hasn’t been shipped yet. 6th. I am very disappointed at the Spocket app and team. They didn’t care about my business being jeopardized due their priorities and disorganization. I will never use this app again.

Nov. 19, 2019

I've not started using yet as the prices plus shipping seems too expensive to make a decent profit...

Nov. 9, 2019

This app is just ok. It has some nice products but beware - there are a ton of products that says it's from the US, however, processing time is 7 days and then another 8-14 days to ship the product to the customers. Why would shipping take that long if the supplier is in the US? Sounds like they are labeling China products as US...wish I would have noticed this before I upgraded my plan.

Oct. 7, 2019

I used this app in combination with other apps to run my online business. I currently use 33 products from this app on my store. No sales yet. Most products are cheap and I don't mean inexpensive, they're cheap in quality. Be very attentive with the items you choose to post on your store. Something else I don't like and is the primary reason I only use 33 products is that many of the products on the app are lacking information. You literally have to contact customer support to request more information, pictures and size charts from the original supplier for each and every single product. My suggestion to make this app better, be more selective with the suppliers and products you add to the platform. Make sure there are multiple pictures at different angles, correct size charts, a description of the product with no spelling or grammatical errors and the basic facts such as what the item is made of exactly, who the item is for, what occasion can the item be utilized for, the item features, etc.

Aug. 11, 2019

Ok, I have been using Sprocket since 2018 on their FREE plan which allowed 25 products worked great for me. NOW...they changed their plans and now their FREE Basic plan does no longer allow 25 products and indicates FREE forever! Therefore I am now having to uninstall due to their plan changes because under the old FREE plan I was on is no longer valid. What a shame.

July 1, 2019

I love the account manager! Real time virtual assistance is phenomenal! Product editing could be a little easier, like adding a link to be able to make products available to facebook and IG while in the Spocket editing. Emails should be sent to alert us that items are still in the cart and awaiting purchase for processing in case we miss the check out button (like I did). That's all for now...

Nov. 23, 2018

Good customer service, but the platform really lack in almost everything needed: from UX, to information, to prices.

Nov. 17, 2018

Just so you know the quantity you're allowed to push to your store is limited...on EVERY single plan which is a huge no for me. I was considering this app because of the attractive delivery times it promoted. However, a little transparency from then on how many you can push to your store would have been appropriate since these two factors are very important. It's a no from me.

Nov. 16, 2018

They ship a lot of stuff from China. I'm not sure if clothing shipping from China has US size or Asian size, asked them twice but for whatever reason, they are not replying. Uninstalled.

Oct. 9, 2018

They try hard. I can see that they are doing their best to help with issues. But they are coming up short. I've had numerous problems tracking products sent. If I want to add tracking that's another cost. The products say they are shipping from the US, but many of them are not. They are also incredibly expensive. I think there are a lot more drop shippers eating a piece of the pie. That's what the pie is so expensive. The costs for the products are not competitive. They are way overpriced. I'm giving the 2 stars for customer service.

Sept. 28, 2018

Poor response from support (you can tell they are under resourced), and inability to ship product either at all or from the correct country. Waste of money. Found most of their products to be over priced.

June 4, 2018

The App is simple and easy to use. The product descriptions are clean. The prices however are high and doesn't really leave us much room to make much profit so not worth the time. I spent 2 hours and could only select 4 products. everything else was expensive already. They should also give us the option to set a certain price and apply to all variants. (v/s a profit percentage like it is now)

May 3, 2018

Great looking products, but doesn't specify if vendor will ship internationally and what those shipping costs/turn around would be.

April 14, 2018

I liked the products and the prices seemed good until you look at the shipping costs. A product selling for $7.00 retail would require a $5.95 shipping fee. making the cost to your customer $12.95. I searched for the same product and found it on several sites that charged $.95 more retail, but there were no shipping costs - $7.95 vs $12.95? I may have missed something here, so if I did, please correct me.