Stamped Loyalty & Referrals
Loyalty Program with rewards, referrals, points & VIP tiers
Rating
4.1
feedback
149
chart
#1,972
All reviews
Rating Breakdown
Review RSS Feed
Aug. 3, 2022
I have some trouble but got them solved very quickly. They have a great support team to help you with what you need. Really appreciate.
July 29, 2022
Great support and great app. If I can't figure out how to do something on my own, the support team is always able to jump in. Shout out to Lovell Marquez!
July 19, 2022
アプリは使いやすく便利です。価格設定も良いと思います。 サポートチームの返事は2日ほど要しますが、返事は必ずくれます。サポートスタッフによる対応のクオリティにはすこしムラがあるという印象ですが、総じて良いと思います。
Oct. 9, 2022
UPDATE 5 months later: STILL DOES NOT WORK FOR Shopify POS!! They keep blaming Shopify for an API issue! For 5 months I have had to manually discount customers based on points and then manually redeem those points every week. I spend about an hour every week for the last 5 months doing this. And still, customer support is a joke now! 1 day response time and it's always in the middle of the night. I'm in Los Angeles, they are half way around the world. And their initial response is "Are you still experiencing this issue?" Stamped is a joke now! I wish I wasn't so fully invested in them! Too big to care anymore! I’ve had Stamped on my store since starting 3 years ago. The owner himself used to reply to emails. Not anymore, which is fine. Good for you for growing. But now customer service is horrendous!! It takes weeks to get anything fixed. My customers cannot even redeem points in person.
Hi Nordic Catch team, Thanks so much for your many years of use, though I apologize that you have felt our support hasn't met your standards lately. We're expanding our team to ensure our service levels are top notch! After looking at your open tickets, it appears the issue that led to this review is a difficult one that has already been escalated to our most senior engineers. We've pushed a temporary workaround to your account that should keep things moving while we work on a more permanent solution here. I've reached out separately as well to make sure you're looked after and to give us a chance to address all your concerns.
June 15, 2022
There's too many bugs using this Stamped Loyalty and Referral system. Upon transaction of sale via Shopify POS, customer points are not reflected in the system even after 3 days of transaction. Hope the tech team could solve this issue as the entire redemption and reward system is not bullet proof.
Hi there House of AnLi team, Thank you for your feedback here. The POS aspect of our Loyalty product is currently receiving an "all hands on deck" approach from our product team and we should see positive results very soon! My apologies that you have been negatively affected by this known issue. I see several support tickets from you where we are waiting your response to help with some of our troubleshooting. Please work with the Advocates who are trying to assist and they will be able to sort you out! If there is anything more we can do to change your experience with our wonderful Loyalty product please let me know.
May 10, 2022
Excellent product, very happy with the support that helped us to clarify a display question we had. Quick, efficient and very polite.
May 3, 2022
Great product and support team. They were responsive, courteous and very helpful. Thank you Stamped!
April 14, 2022
Stamped.IO's dedicated rewards page is impossible to use. It's a clunky process with mediocre results. I was hoping for something more straightforward.
Hi there Motorsport Maps team, We're sorry to hear the experience with our Loyalty&Rewards product wasn't smooth sailing for you. We value product feedback from our merchants and I'd love to connect separately to learn more about your thoughts on how we can improve? I took a look through our support queue to see if there had been any tickets raised, but could not find anything from you. We're here to help with any questions or issues you might have with set-up, installation, and how you can add overall value, so please feel free to ask as many questions as you want through our [email protected] email. If you prefer the self service route, our https://support.stamped.io/article/749-loyalty-rewards-introduction doc should be a good place to start!
April 1, 2022
I have been emailing them for 8 days about a few questions and they never get me what I want to know. One of the team members told me my idea will work but the other one told me not. I will not recommend their app at all, they cannot make good communication not even speaking an APP
Hey there cnhl-1, We're terribly sorry to hear about your recent support experience. Getting two different responses to the same question is definitely less than ideal. I had a look through our support queue and couldn't find anything from your username "cnhl-1". We'd love the chance to get you some help so please let me know what name we could use to find your requests. I know our response times have been a source of frustration as we have been receiving a higher than usual amount of tickets. We're doing our best to expand our team and get back to providing the 12hr turnaround our wonderful merchants have come to expect from us. In the meantime, we appreciate your patience and will have responses out as soon as we are able.
Feb. 23, 2022
Good quality and responsive customer support. I was having issues with the rewards page loading slowly but they were able to help and increased the speed.
Feb. 22, 2022
Extremely disappointed. I wasted weeks of my time, and my coder's time and money spent to get this running. So many issues I don't know where to begin. The points program does not work consistently, the referral program is buggy and I received far too many complaints from my customers. Website speed is now dramatically slower because this platform is incredibly buggy and laggy. Their launcher takes way too long to load. Customers are unable to redeem rewards or refer a friend. Customer support for these critical issues is brutal - support takes 4-5 days to respond. We informed technical support 3 times that there were issues, and each time they replied with a 'fix', only to have another issue arise. The final straw for me was when their server crashed rending the whole platform useless, and customer service did not respond for 4 days. This not only was a waste of time and money it also has had a negative effect on my brand and I now have angry customers to deal with. The whole point of this app is to enhance our customer's experience and retention yet it did the complete opposite. Shockingly bad app with shockingly bad customer service.
Hello Schaf Skincare, Thank you for your feedback and review! We are sorry to hear about the issues you are facing with the loyalty program. It seems that our support team has resolved most of the issues during our previous email conversations, and we will gladly assist with any additional setup that's required. We have reached out to you in a separate email to resolve any outstanding concerns.
Feb. 20, 2022
Great app with lots of features. Love the way it integrates with their rewards app. Amazing support that beats the rest!
Feb. 7, 2022
We use this app for our store and this app has excellent client responsiveness and support. Love it.
Feb. 1, 2022
Tremendous disappointment. So many issues it's hard to explain all here. Their system doesn't fundamentally work. Their launcher API takes 20+ seconds to load. Customers are unable to redeem rewards. Customer support for these critical issues is basically non-existant.
Hello KITSCH, Thank you for your review and feedback. We apologize for the issues you are facing with the rewards widget. Our engineers are currently working on fixing the concerns, and we will get back to you once they have been resolved accordingly.
Jan. 31, 2022
This app has great features. I wanted to use this. Email support is friendly, but it takes 24 hours to receive a reply for a software product (which seems to be conflicting with my other apps / shopify settings). This is much too slow/ too hard to resolve. I've dedicated 4 business days (12 hours a day to resolve while working with shopify/ other app providers) these issues and now I've given up. I am using another rewards program as I need real-time support.
Hello My Mia's Skin Relief, Thank you for your review and feedback. We are sorry to hear that the support team's reply speed was not up to your expectations. We aim to reply to all enquires within 24 hours, and there are also a comprehensive onboarding guide, along with our help center that contains all the information that you require to get started: https://help-rewards.stamped.io We hope you will consider using Stamped.io again in the future :)
Jan. 27, 2022
This app is amazing & so is the support team. Adding a Loyalty program added another layer of engagement with my brand to my customer base. When having any issues, support was very responsive & worked with me until all issues were resolved. I'm really happy with all this app offers.
Jan. 17, 2022
I have only had the app for a day. I had to reach out to customer support a few times and each time Elvis, yes Elvis answered my questions in a timely manner and were very helpful by sending screenshots and steps to help resolve my issues of being a new user.
Jan. 12, 2022
Easy to use. Good customer service. Best for loyalty program apps.I recommended this so just give a try you might need this.
Dec. 7, 2021
Best app and amazing support. Extremely helpful and the app is really easy to use. It increased our sales and our customers love the points reward program.
Dec. 6, 2021
great app and the best is the costumer service !! it was a little difficult to understand at the beginning but they answered all my questions