Stamped Loyalty & Referrals

I hope this message finds you well. Firstly, I want to extend my sincerest apologies for the delays you experienced with our support. Your feedback is invaluable to us, and we truly appreciate you bringing this matter to our attention. Regarding the challenges you faced with connecting the Klaviyo integration, I understand how frustrating it must have been, especially without prompt clarification and assistance from our team. Please accept our apologies for any inconvenience this may have caused you. We are committed to ensuring that every customer interaction is met with the utmost care and efficiency, and it is clear that we fell short of this commitment in your case. Furthermore, If there is anything else we can do to assist you or if you require further clarification regarding the Klaviyo integration or any other matter please don't hesitate to reach out. Once again, I apologize for the inconvenience and frustration you experienced. We value your business and the opportunity to make things right. Thank you for your understanding and patience. Your partners in success, All of us at Stamped

Hello PekoeTea Edinburgh team, We genuinely apologize for the ongoing inconvenience and the delay in addressing your concerns. The issue you're encountering with the POS app indeed involves a dependency on Shopify for resolution, which has contributed to the extended timeframe. We'd like to apologize for any miscommunication regarding the compensation duration. We aim to ensure fairness and rectify any discrepancies in our resolution process. We're more than willing to address your concerns and further extend the compensation accordingly if necessary. Our team is actively investigating the points discrepancy, and we're committed to resolving this matter as soon as possible. Your feedback about the slow response time has been duly noted, and we're working to improve our support efficiency. Please allow us the opportunity to rectify this situation and restore your trust in our service. If you have any further information or queries, we encourage you to reach out directly, and we'll prioritize your case. Thank you for your understanding and patience. Your partners in success, All of us at Stamped

Hello Unnie K-Shop Team, Thank you for taking the time to share your feedback. We're truly sorry to hear about the issues you've been facing with the Loyalty app. We understand your concerns and the impact these issues have had on your business. Our team is actively working to address these problems, and we're in the process of migrating merchants to our new Loyalty 2.0 experience. This should help resolve many of the challenges you mentioned, particularly those related to the dashboard and point tracking. We genuinely appreciate your patience during this transition, and we're committed to ensuring the Loyalty app works seamlessly for your business. Your feedback is invaluable in making the necessary improvements. If you have any specific questions or require further assistance, please don't hesitate to reach out to our product support team at [email protected]. We're here to help and ensure that your experience with our app is nothing short of exceptional. Your partners in success, All of us at Stamped

Hello Sola company, We appreciate your feedback about our Loyalty app and apologize for any inconvenience you've experienced. Your insights are valuable as we continue to improve our services. We understand that you've faced some challenges with customer redemption options, dedicated landing pages, earning points clarity, and email templates. Additionally, you've mentioned an issue with displaying points balances on customer accounts. We are currently in the process of migrating our merchants to the new Loyalty 2.0 experience, which addresses several of the concerns you've raised. This update should resolve many of the issues you've encountered and provide a smoother, more efficient Loyalty app. I can see that we have replied to each of your support tickets, but after our replies, we never heard back from you. There may be some issue with your email client so we recommend checking your spam folders. We're here to help you with any issues and ensure a better experience. Your partners in success, All of us at Stamped

Hello BEYMOSS team, We're truly sorry to hear about the frustrating experience you've had. It's certainly not the impression we want to leave on our merchants. Our records indicate that a refund was processed to address the overcharges. We appreciate your patience in this situation and are glad we could resolve it. If you have any further questions or concerns, please don't hesitate to contact our support team at [email protected]. Your feedback is essential to us, and we are committed to ensuring your satisfaction. Your partners in success, All of us at Stamped

Hello Wholefoods Refillery team, I'm sorry to hear that you've had a frustrating experience with our program. I understand how important it is for you to be able to use our tools without any issues. We appreciate your feedback and want to assure you that we're here to support you and advocate for your business. I understand that Tarn, a member of our team, is currently working with you to resolve the technical issues you've been experiencing. We're committed to finding a solution that works for you and ensuring that you can use our program seamlessly. I'll be reaching out separately to connect with you and ensure you're on the right support plan. Thank you for your patience and understanding. We look forward to resolving this with you as quickly as possible.

Hi there Monday Morning Press team, Thank you for taking the time to share your feedback with us. We are sorry to hear that our app has not met your expectations and that you have been experiencing issues recently. We understand that the problems you have encountered have caused inconvenience for you and your customers; we want to assure you that our team is doing everything we can to fix it as soon as possible. We apologize for any inconvenience this has caused. We also understand your frustration with the level of support you received. I have reached out to you personally to see if we can arrange a live call to get you back on track. We appreciate your feedback and assure you that we are taking it into consideration as we work on improving our app and services. We value our partnership and hope that you will continue to succeed with Stamped.

Hi All Yours team, We're very sorry to see this has been your experience. I've reached to personally to see if we can assist you further, though I see you don't have any active support tickets with us at the moment. Our team has been in contact with you for all your support tickets, though I can appreciate how the wait for a first reply can be frustrating. We can assure you all the replies we've sent have not been from any automatic response trigger, and come from real people like Ashok and Blake who have been helping you out! We are working hard to improve our Loyalty product and look forward to our continued partnership. Please reply to the email I sent you directly and we can look into ways we can better support you.

Hi Julie, We're always here for you if you need help, and you are more than welcome to request a callback if you feel speaking to support directly would be easier for you! The POS issue is a known problem and we are working with Shopify's development team as we need them to help address a known API issue they have to get this fixed. I do apologize for the time it taking them to resolve this. I see Salem and Allie are in touch from our support team, but I will follow up with you directly to see if there's anything more we can do to empower you with Stamped!

Hi Nordic Catch team, Thanks so much for your many years of use, though I apologize that you have felt our support hasn't met your standards lately. We're expanding our team to ensure our service levels are top notch! After looking at your open tickets, it appears the issue that led to this review is a difficult one that has already been escalated to our most senior engineers. We've pushed a temporary workaround to your account that should keep things moving while we work on a more permanent solution here. I've reached out separately as well to make sure you're looked after and to give us a chance to address all your concerns.

Hi there House of AnLi team, Thank you for your feedback here. The POS aspect of our Loyalty product is currently receiving an "all hands on deck" approach from our product team and we should see positive results very soon! My apologies that you have been negatively affected by this known issue. I see several support tickets from you where we are waiting your response to help with some of our troubleshooting. Please work with the Advocates who are trying to assist and they will be able to sort you out! If there is anything more we can do to change your experience with our wonderful Loyalty product please let me know.

Hi there Motorsport Maps team, We're sorry to hear the experience with our Loyalty&Rewards product wasn't smooth sailing for you. We value product feedback from our merchants and I'd love to connect separately to learn more about your thoughts on how we can improve? I took a look through our support queue to see if there had been any tickets raised, but could not find anything from you. We're here to help with any questions or issues you might have with set-up, installation, and how you can add overall value, so please feel free to ask as many questions as you want through our [email protected] email. If you prefer the self service route, our https://support.stamped.io/article/749-loyalty-rewards-introduction doc should be a good place to start!

Hey there cnhl-1, We're terribly sorry to hear about your recent support experience. Getting two different responses to the same question is definitely less than ideal. I had a look through our support queue and couldn't find anything from your username "cnhl-1". We'd love the chance to get you some help so please let me know what name we could use to find your requests. I know our response times have been a source of frustration as we have been receiving a higher than usual amount of tickets. We're doing our best to expand our team and get back to providing the 12hr turnaround our wonderful merchants have come to expect from us. In the meantime, we appreciate your patience and will have responses out as soon as we are able.

Hello Schaf Skincare, Thank you for your feedback and review! We are sorry to hear about the issues you are facing with the loyalty program. It seems that our support team has resolved most of the issues during our previous email conversations, and we will gladly assist with any additional setup that's required. We have reached out to you in a separate email to resolve any outstanding concerns.

Hello KITSCH, Thank you for your review and feedback. We apologize for the issues you are facing with the rewards widget. Our engineers are currently working on fixing the concerns, and we will get back to you once they have been resolved accordingly.

Hello PicArt, Thank you for your review & feedback! Please allow us to address some of the points you have brought up accordingly. 1. The Pricing: This is currently stated clearly in our website and dashboard pricing page. We will get our team to update it on the Shopify app listing as well. 2. The Coding: For the social actions, it would not be possible for Stamped.io to track whether the customer completes the action, as this is not allowed by the social apps. It is the same for any other reward apps. Most customers will follow through with the action once they click on the CTA button. 3. The Design: The ability to redeem rewards within the checkout page is a limitation imposed by Shopify, as it requires editing the checkout page template file and this is only available on Shopify plus stores. The same limitation is applied to the other reward apps without exception. The icon on mobile device can be adjusted using CSS to prevent the overlap issue, which we have fixed accordingly for your store. Our representative have reached out to you through email as well to provide further assistance with the setup of your account :)

Hello Tipsy Hues, Thank you for your review. Stamped.io runs 2 apps currently: Reviews & UGC, Loyalty & Rewards. You can actually downloaded our loyalty app, since our reviews app is a separate listing. Our support team will be getting in contact with you to sort out the issue :)

Hi there, Thank you for your review :) Our apologies that you're facing issues with the installation, this usually happens when you already have the Reviews & UGC app installed and the browser is caching the old session. Our engineers will reach out to assists with resolving this issue. :)