Stamped Loyalty & Referrals

Hello PekoeTea Edinburgh team, We genuinely apologize for the ongoing inconvenience and the delay in addressing your concerns. The issue you're encountering with the POS app indeed involves a dependency on Shopify for resolution, which has contributed to the extended timeframe. We'd like to apologize for any miscommunication regarding the compensation duration. We aim to ensure fairness and rectify any discrepancies in our resolution process. We're more than willing to address your concerns and further extend the compensation accordingly if necessary. Our team is actively investigating the points discrepancy, and we're committed to resolving this matter as soon as possible. Your feedback about the slow response time has been duly noted, and we're working to improve our support efficiency. Please allow us the opportunity to rectify this situation and restore your trust in our service. If you have any further information or queries, we encourage you to reach out directly, and we'll prioritize your case. Thank you for your understanding and patience. Your partners in success, All of us at Stamped

Hello Murphy & Bailey, We're genuinely sorry for the frustration you've faced due to the recent issues with our app, especially regarding its integration with Shopify POS. Your feedback is crucial for us to pinpoint areas needing immediate attention. The problems you've highlighted, specifically with points not updating, discrepancies in points allocation, and the inconvenience caused in viewing customer points and discounts via the POS, are crucial for us to address swiftly. We acknowledge the strain this has placed on your daily operations and deeply regret the inconvenience. Regarding the delay in resolution and the compensation offered, we understand that these matters require swift action and resolution. Our team is actively working to rectify the situation, especially the intricate Shopify POS integration issues. We're committed to ensuring a seamless experience for you and your customers. Your loyalty is highly valued, and we're dedicated to providing the support and solutions you deserve. Your detailed feedback helps us focus on the areas needing immediate improvement. We're determined to make things right and regain your trust. If there are any additional specifics or concerns you'd like to address, please don't hesitate to reach out to us directly. Thank you for your patience and for entrusting us with your business, All of us at Stamped

Hello Unnie K-Shop Team, Thank you for taking the time to share your feedback. We're truly sorry to hear about the issues you've been facing with the Loyalty app. We understand your concerns and the impact these issues have had on your business. Our team is actively working to address these problems, and we're in the process of migrating merchants to our new Loyalty 2.0 experience. This should help resolve many of the challenges you mentioned, particularly those related to the dashboard and point tracking. We genuinely appreciate your patience during this transition, and we're committed to ensuring the Loyalty app works seamlessly for your business. Your feedback is invaluable in making the necessary improvements. If you have any specific questions or require further assistance, please don't hesitate to reach out to our product support team at [email protected]. We're here to help and ensure that your experience with our app is nothing short of exceptional. Your partners in success, All of us at Stamped

Hello Sola company, We appreciate your feedback about our Loyalty app and apologize for any inconvenience you've experienced. Your insights are valuable as we continue to improve our services. We understand that you've faced some challenges with customer redemption options, dedicated landing pages, earning points clarity, and email templates. Additionally, you've mentioned an issue with displaying points balances on customer accounts. We are currently in the process of migrating our merchants to the new Loyalty 2.0 experience, which addresses several of the concerns you've raised. This update should resolve many of the issues you've encountered and provide a smoother, more efficient Loyalty app. I can see that we have replied to each of your support tickets, but after our replies, we never heard back from you. There may be some issue with your email client so we recommend checking your spam folders. We're here to help you with any issues and ensure a better experience. Your partners in success, All of us at Stamped

Hello VARIOeveryday team, Thank you for your wonderful 5-star review! We greatly appreciate your feedback and your loyalty to Stamped. We're thrilled to hear about your positive experience with our service and how Bryan, your onboarding expert, assisted you in resolving issues during the migration from another app. Providing a seamless and pleasant transition is a top priority for us, and we're delighted to hear that you found the process smooth and easy. Regarding your suggestion for more rewards, we genuinely value your input. We're continually working to enhance our offerings and cater to the needs of our valued customers. Your feedback regarding additional rewards is well-noted and will be considered in our ongoing development. Thank you for being a loyal customer of Stamped. We're committed to providing you with an exceptional experience, and we look forward to making your journey with us even more rewarding. Your partners in success, All of us at Stamped

Hello Thanksgiving Coffee Company team, Thank you for your fantastic 5-star review! We're delighted to hear about your positive experience with Stamped Loyalty. We're thrilled that you found our app easy to install and flexible. Providing an intuitive and adaptable solution for our customers is a top priority for us. We're also glad to hear that our support team was helpful, and our coaching assisted you before the launch, ensuring a smooth experience. It's great to know that your loyalty program is running smoothly and that you're enjoying its performance. We appreciate your kind words and your love for our app! If you ever have more feedback or need further assistance, please don't hesitate to reach out. We're here to help you make the most of your loyalty program. Your partners in success, All of us at Stamped

Hello Vermont Smoke & Cure team, Thank you for your outstanding 5-star review! We're thrilled to hear how much you appreciate Stamped Loyalty. It's fantastic to know that you find our app easy to use and update. We strive to make managing your loyalty program as seamless as possible. We're delighted that your customers have been enjoying the benefits, and that you can now give back to your loyal consumers effectively. If you ever have more feedback or need assistance, please feel free to reach out. We're here to help you make your loyalty program even more rewarding for your valued consumers. Your partners in success, All of us at Stamped

Hello BEYMOSS team, We're truly sorry to hear about the frustrating experience you've had. It's certainly not the impression we want to leave on our merchants. Our records indicate that a refund was processed to address the overcharges. We appreciate your patience in this situation and are glad we could resolve it. If you have any further questions or concerns, please don't hesitate to contact our support team at [email protected]. Your feedback is essential to us, and we are committed to ensuring your satisfaction. Your partners in success, All of us at Stamped

Hello NOOCI team, Thank you for sharing your feedback. We appreciate your insights, as they help us identify areas for improvement and enhance your experience. We're glad to hear that you've found our automation and customer service to be beneficial. Your satisfaction is a priority for us, and we're committed to addressing any glitches or areas where our app could perform better. If you have any specific suggestions or features you'd like to see improved, please don't hesitate to let us know. Your feedback is invaluable as we work on refining our app. Feel free to reach out to our support team at [email protected] with any further questions or suggestions. We're here to assist you and look forward to continually enhancing our services. Thank you for being a valued part of the Stamped community. Your partners in success, All of us at Stamped

Hello Olive Herb Co team, Thank you for sharing your positive experience with Stamped. We're thrilled to hear that our customer service and support have met your expectations and that our app is working well for your store. We're here to support your success, so if you ever have any questions, suggestions, or need assistance with anything, please don't hesitate to reach out to us at [email protected]. Your satisfaction is our priority, and we're committed to continually providing the best service possible. Thank you for choosing Stamped. We appreciate your support and look forward to helping your store thrive. Your partners in success, All of us at Stamped

Hi there Exxtended image hair team! Thank you for your fantastic review of Stamped Loyalty! We're thrilled to hear that our service has been easy to customize and integrate into your store. Providing value at a solid price point is one of our key objectives, and we're glad that you find the services we offer worthwhile. We apologize for the issue you encountered while updating your URL within the rewards launcher during your store rebranding process. However, we're delighted to hear that our support team was quick to respond to your ticket and resolved the issue by the next day. We strive to provide friendly and helpful assistance, and we're glad we could meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to support you in maximizing the benefits of using Stamped Loyalty. Thank you for choosing Stamped, and we appreciate your valuable feedback.

Hi there Undrdog team! Thank you for your amazing review of Stamped Loyalty! We're thrilled to hear that you made the switch from Yotpo and are loving the features we offer at a more affordable price. At Stamped, we strive to provide robust features that meet the needs of our users while offering competitive pricing. We're glad to know that you have found all the features you need within our Loyalty app. Furthermore, we're delighted to hear that our support has met your expectations. We take pride in delivering excellent customer service and ensuring that your experience with our app is seamless. If there's anything else you ever need assistance with, please don't hesitate to reach out. Thank you for choosing Stamped Loyalty, and we look forward to helping you further enhance customer loyalty and drive repeat purchases for your business.

Hello Wholefoods Refillery team, I'm sorry to hear that you've had a frustrating experience with our program. I understand how important it is for you to be able to use our tools without any issues. We appreciate your feedback and want to assure you that we're here to support you and advocate for your business. I understand that Tarn, a member of our team, is currently working with you to resolve the technical issues you've been experiencing. We're committed to finding a solution that works for you and ensuring that you can use our program seamlessly. I'll be reaching out separately to connect with you and ensure you're on the right support plan. Thank you for your patience and understanding. We look forward to resolving this with you as quickly as possible.

Hi there Master Grocers team, Thank you for taking the time to leave us a review! We're glad to hear that you had a positive experience with our customer support representative, Andrea. We take pride in providing friendly and helpful service to all of our Merchants. We're sorry to hear that you experienced an issue in the first place, but we're happy to hear that Andrea was able to assist you and resolve the problem. Thank you again for your feedback. We look forward to serving you again in the future!

Hi there Monday Morning Press team, Thank you for taking the time to share your feedback with us. We are sorry to hear that our app has not met your expectations and that you have been experiencing issues recently. We understand that the problems you have encountered have caused inconvenience for you and your customers; we want to assure you that our team is doing everything we can to fix it as soon as possible. We apologize for any inconvenience this has caused. We also understand your frustration with the level of support you received. I have reached out to you personally to see if we can arrange a live call to get you back on track. We appreciate your feedback and assure you that we are taking it into consideration as we work on improving our app and services. We value our partnership and hope that you will continue to succeed with Stamped.

Hi All Yours team, We're very sorry to see this has been your experience. I've reached to personally to see if we can assist you further, though I see you don't have any active support tickets with us at the moment. Our team has been in contact with you for all your support tickets, though I can appreciate how the wait for a first reply can be frustrating. We can assure you all the replies we've sent have not been from any automatic response trigger, and come from real people like Ashok and Blake who have been helping you out! We are working hard to improve our Loyalty product and look forward to our continued partnership. Please reply to the email I sent you directly and we can look into ways we can better support you.

Hi Julie, We're always here for you if you need help, and you are more than welcome to request a callback if you feel speaking to support directly would be easier for you! The POS issue is a known problem and we are working with Shopify's development team as we need them to help address a known API issue they have to get this fixed. I do apologize for the time it taking them to resolve this. I see Salem and Allie are in touch from our support team, but I will follow up with you directly to see if there's anything more we can do to empower you with Stamped!

Hi Conquering team, I can appreciate how our email support can take longer than live chat support, especially with complicated issues that require work from escalated or engineering teams. Recently, we have all created Calendly links that allow us to schedule calls with our merchants in order to serve them better. While live troubleshooting is still not an option, we hope that these calls will get us on the same page with desired outcomes, and issue understanding. I'll reach out to you directly to discuss our options and see if there's anything we can do to help your customers!