Starshipit shipping automation
Shipping and fulfilment automation to save time & reduce costs
Rating
4.1
feedback
197
chart
#13,771
All reviews
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Feb. 9, 2026
Millie was our onboarding specialist and she was so patient in trying to understand our needs and taking into account our experience as we are new to Shopify. Thanks so much Millie we really appreciate your assistance.
Feb. 8, 2026
We have had a great experience with Starshipit over the last 6 months, all emails/queries are answered in a quick prompt way. We are excited to continue working with the platform to enhance our current everyday processes. Thanks team!
Feb. 8, 2026
At first I felt very overwhelmed with setting up this app for my store but it really is worth it after I got amazing support with setting up and ensuring everything was up and running! Millie was a great help and always there to answer any questions I had. Starshipit has been so easy now that its all set and running. Definitely recommend
Jan. 21, 2026
Tech support is effectively non-existent. We’ve experienced multiple instances where the system has stopped working, and it is impossible to get hold of anyone. Phone calls go unanswered, emails take days to receive a response, and during this time our dispatch operations come to a complete standstill. We cannot have staff unable to dispatch orders for 24–48 hours while waiting for support to respond. For a system that is critical to daily order fulfilment, immediate and reliable technical support is essential to ensure our dispatch team can operate efficiently. In addition, the system does not automatically sync order updates. If an order is edited in Shopify, those changes are not reflected in StarShipIt. As a result, staff are forced to delete and reimport all orders daily. This has led to multiple instances of incorrect items being dispatched due to this significant technical limitation.
Hi NZ Tack Saddlery Co, we’re sorry to hear about your experience. While our support team aims to respond to all requests within 1 business day, we recognise this doesn’t help when your dispatch comes to a standstill. We're glad your Shopify sync issue has been resolved, as orders should update automatically via webhook triggers (no need to delete and reimport), which has now been set up for your account. If anything else comes up, please don't hesitate to reach out. We're here to help. Best regards, Team Starshipit
Nov. 25, 2025
setup is nightmare.
Hi Kwok Wai Ting, thanks for taking the time to leave a review. We're sorry to hear you had such a frustrating setup experience. It looks like the app was installed and uninstalled pretty quickly, which meant we didn’t get a chance to assist you directly. Just to clarify, while Starshipit is recommended by NZ Post, it does require a separate Starshipit account to connect properly with your Shopify store. We completely understand this can be confusing if you weren’t expecting to create a new login. If you’re open to giving it another try, we’d be happy to walk you through the setup step-by-step and make sure everything connects smoothly. Best regards, Team Starshipit
Nov. 23, 2025
So this is a full on scam, it says right in there app listing that its 30 a month and then when you add the app it goes right up to 90 a month and they tell you there is no such thing as a 30 a month plan. STAY WELL CLEAR OF THIS APP
Hi Novaa Gear, Shopify app prices are displayed in USD, which is the case for all apps across the app store and something we can't change. Comparing those numbers to AUD pricing can create the impression of a jump. The $30/month Starter plan is still available in the App Store (USD), which our team clarified on your call. We're sorry if the pricing felt misleading due to the currency difference. Best regards, Team Starshipit
Dec. 13, 2025
We run a single Shopify store with multiple fulfilment locations and spent a significant amount of time trying to make Starshipit work reliably. In the end, the only stable solution was to use Starshipit purely for label printing inside the Shopify admin and avoid the Starshipit app interface entirely. The core issue is that Starshipit is not ready for true multi-location fulfilment unless you are willing to operate under a strict no-changes post-purchase policy. Any changes after checkout (for example address updates) often required orders to be deleted from child accounts and manually re-imported, which is not scalable. Shopify order splits across locations caused ongoing fulfilment and writeback issues, leading to duplicated or reappearing orders and added admin work. This cost us thousands in time and operational overhead. Support was slow to respond, but to their credit, they did eventually try to help and were transparent about platform limitations. Unfortunately, the workarounds were too manual for a growing business. Starshipit may work well for single-location stores with minimal post-purchase changes, but for multi-location operations that value flexibility and customer service, it is not production-ready in its current form.
Thanks for taking the time to share your feedback. We appreciate you outlining your experience and the opportunity to provide clarity for other retailers. Starshipit supports many Shopify merchants operating multiple fulfilment locations and complex shipping workflows. With the right account structure and setup, post-purchase changes such as address updates can be managed within Starshipit, and our recommended workflows are designed to minimise manual handling as order volumes grow. We’re sorry this wasn’t the experience you had and for the additional operational effort it created. Your feedback has been shared with our teams internally and added to our request pipeline. Thanks - Team Starshipit
Aug. 12, 2025
We started using Starshipit in order to use Uber Delivery. However, we encountered issues right from the setup stage, and it’s been over a month now without resolution. Uber’s support has clearly stated that Starshipit needs to create an admin account for us, but Starshipit has been passing the buck and not addressing the problem. To this day, it’s still unresolved. They don’t reply to our emails, and despite paying for Starshipit, we have not been able to use it at all. This is by far the worst Shopify app service we have ever experienced — without exception.
Hi I Computer Gaming, we’re sorry this hasn’t been the smooth start we aim for. After investigating with Uber, we found the issue was caused by a mismatch in account types; you had an Uber for Business account rather than the required Uber Direct account. This meant rate calls couldn’t be made and neither Uber’s nor Starshipit’s support teams could progress the setup until that was clarified. Since your ticket was raised on July 30th, our support, partnerships, and development teams have been actively liaising with yourself and Uber to resolve the issue as quickly as possible. Uber has now acknowledged the situation and apologised for the confusion. Once the new Uber Direct account is finalised, your Starshipit setup should be ready to go. We look forward to getting you live soon! Best wishes, Team Starshipit
July 2, 2025
Good when it works, but avoid having any issues as customer service is non existent and wont respond to emails.
Hi team Art to Art, thanks for your feedback, we're sorry to hear you were disappointed. We’ve reviewed your recent ticket and can see our team worked closely with you over several days to help resolve the issue. We're committed to providing helpful, timely support, and we're sorry if the experience felt otherwise. We’ve followed up to ensure everything is now on track, and we really appreciate the opportunity to support you. Kind regards, Team Starshipit
June 25, 2025
The team during my onboarding were excellent and if I had any small issues along the way, they were more than happy to jump on a call and help fix it immediately! Couldn't recommend more!
June 25, 2025
The Starshipit app works well, and the support team is quick to respond. I recently encountered some issues with plan changes, but they were quickly resolved. Thank you very much!
May 19, 2025
We offer quite a variety of different sized products and use several delivery partners which can make shipping complex. The starshipit app helped us to streamline this process and accurately attribute the correct rate to our orders which has been a game changer. Big thanks to the Starshipit team (especially Millie) for helping us get everything set up!
May 12, 2025
Millie has been amazing and so patient with onboarding our new business. Starshipit is so easy to understand because of her and it's been fantastic while we've just started out. It's an easy integration and simple once explained. She adapted around us for meetings and was so obliging. Thank you so much!
April 3, 2025
This app is very intuitive and easy to use. It has saved us hours of time on dispatch for our e-commerce business already, and I can see as we grow it will add even further value to streamline our back-end processes. I was blown away by the professional support received from the first point of contact through to the onboarding. Thanks Sahan and Millie!
March 22, 2025
Would never sync all of our orders. Tried everything in support even using their debug tool to manually sync and it would keep skipping orders. You can't trust this program to manage your shipping if it loses orders.
Hi there, we’re sorry to hear about your experience. This isn’t reflective of the reliability thousands of businesses get from Starshipit every day. We’re syncing millions of orders through direct integrations with platforms like Shopify. Order syncing issues are rare, and our support team is always here to help resolve them fast. It looks like you have only recently started using the platform and raised a ticket with our support team over the weekend. Our team will be able to assist you and a member of the team has already reached out to you to help resolve the issue. Kind regards, Team Starshipit
March 11, 2025
Starshipit and their team (especially Millie!) have made transitioning to the platform so seamless, it has honestly been the easiest integration for our e-comm business. Starshipit is saving us so much time manifesting and dispatching orders- we love it! Would recommend to any e-comm business looking to streamline their operations.
March 10, 2025
I give them a big fat ZERO stars for support. Their claim, "5-star support and onboarding included with every plan", is overstated. Don't expect any assistance from support; go straight to the FAQ for support....
Hi Liquid LEDs, thanks for sharing your experience, we're sorry the onboarding didn’t meet expectations. We're aware you trialled our app via a 3PL. At Starshipit, we support 3PLs by giving them flexibility to tailor setups for their clients, which can differ from the direct onboarding we offer independent users. This helps avoid conflicting configurations and keeps things streamlined. That said, we genuinely regret any miscommunication during your interactions with our team. Our goal is always to provide clear guidance and ensure a smooth setup. We’d love to discuss your concerns further over a call with our support team and have tried to reach out. Best regards, Team Starshipit