Starshipit shipping automation
Starshipit shipping automation platform
Rating
4.0
feedback
182
chart
#311
All reviews
Rating Breakdown
Review RSS Feed
June 27, 2024
Very easy to use and functions perfectly for multiple locations. Support team were great and quick to respond.
June 20, 2024
Not really happy with Starshipit due to a few issues: - It's not fulfilling all of the Shopify orders, so we have to manually fulfill them. - When I change the default courier, it takes at least a day to update. - We can only bulk print with one default courier, but we use two, so it's very time-consuming.
Hi Team Tinkle, we're sorry to hear you're experiencing issues with your setup. A power feature of Starshipit is to import Shopify orders and create automation rules, removing the need to manually assign couriers. We can see you're working with our support team to get this setup correctly, and to fix your bulk printing issue too. Thanks, Team Starshipit
June 12, 2024
The Starshipit Support member has made unauthorised charges on my account for shipments that should never have been reprocessed, I have explained this in detail to her and asked her to refund me for these charges and she has completely dismissed me saying "No it doesn't double charge you" and I've shown her the proof of being double charged. I have used Starshipit since 2019 for different companies and without a doubt, it is falling into failure in this most recent experience. I used to be able to talk to someone on the phone for all the issues that arise - and my goodness do they arise frequently - but now that's impossible. Sorry to write such a keyboard warrior review, something I loathe people doing, but in the context of them spending my money and creating labels without my consent (on preorders as well that can't yet ship, yet now my customers have been told have shipped - cue me spending ages fixing this)... I have to say something and try and get their attention as the support person is dismissing my request for a refund.
Hi Team Petit Playa, We're sorry for the charge on your account and the support issue you experienced. Your feedback has been noted and shared with our support team. We're glad we could resolve the payment, and we appreciate your understanding. We look forward to continuing our partnership. If you need any further assistance, please contact our support team. Best regards, Team Starshipit
May 30, 2024
We have been using starshipit for a few months now and it has been a major improvement to our last platform. Support has been fantastic everytime I have had an issue. There are just some simple functions that could be a bit better like the tagging function but overall our team has been very satisfied.
Hi Team Maple & Wattle, thanks for your review, we're so glad to hear you enjoyed getting setup with the support team! We'll keep working on improving the tagging. Many thanks, Team Starshipit
May 16, 2024
Stay away unless you want the most un-user friendly, clunky shipping app that is filled with lots of errors and problems. Must of been tested by 5 years before releasing to the public. - Save login credentials doesn't work - Try purchase a label from your mobile - no chance - 3 orders which already was sent but never updated on their software. So 2 customers received another item free - Not their problem though, going to refund me for profit loss because your system doesn't work? don't think so. - Tablet view is as bad, can't see the full name of shipping title - couple times I have bought express or incorrect parcel because I can't see what I am buying. Their support talks a big game of onboarding and account manager is BULL!
Hi Apexio, we're truly sorry to hear about your experience. We tried contacting you to get you setup but unfortunately had no luck at the time of your sign up. We've working on a dedicated mobile app on iOS and Android, which would be the best way to use Starshipit on a tablet too, it’s just been released for beta testing! In the future, we'd love a second chance for our onboarding team to show you just how powerful Starshipit can be when setup, including syncing order statuses across platforms. Our support team is always here to help if you need us. Warm regards, Team Starshipit
March 3, 2024
I've had a dreadful experience. They asked me for a 5-star review before the software was even set up correctly (It's still not). Slow response times with customer support, make sure you look at all options before signing up.
Hi Marty, sorry to hear we got the wrong end of the stick when asking for the review at first. We hope the team have been able to help you out further since you left this review and have provided the level of service you expect and we pride ourselves on. Please let us know if there is anything else we can help out with. Sincerely, Team Starshipit
Feb. 7, 2024
We've used Starshipit for a few months and it seems to be pretty good once you get used to it. It has integrated our Auspost, Etsy and Xero orders well. We also found there were several outages in peak trading months which stopped us from packing orders but it seemed to get resolved quickly each time. It's quite a bit more expensive than other similar platforms so I tested this software last due to this reason.
April 18, 2024
This company had turned into a joke. Basic functionality doesn’t work, zero support, contact numbers that don’t exist, and impossible to get hold off. Will be uninstalling as soon as I can find replacement. I would avoid at all costs.
Dec. 18, 2023
Starshipit has saved us sooo much time! It's easy to set up and there's really good support available. Thanks Ron for getting us set up and helping along the way! Highly recommend.
Hi Team Kuwaii, We're so pleased to hear you enjoy using the app and talking to our support team. We'll pass your compliments onto Ron. Thanks for leaving such a glowing review! Best regards, Team Starshipit
Dec. 5, 2023
Easily the best shipping integration software we have used. Super easy to use and customer service back up is first class. Very highly recommended, well done to all at Starshipit
Hi Cashmere Syrups! Thank you so much for your glowing review, we're over the moon. We've passed the feedback onto our support team. Many thanks, Team Starshipit
Nov. 26, 2023
Setting up and using starshipit has been so easy - and i am not confident with technology!! Ron from starshipit has really gone above and beyond to support me and has made the whole process super easy. Highly recommend!
Jan. 20, 2024
Currently have over 900 orders not writing back to shopify - seems to have a meltdown every Xmas with the volumes and breaks down. Every year for past 3 years someone in their team has manually updated my system so that the hundreds of orders show as fulfilled...but now no one knows how to do in Starshipit, so I am stuck myself working through 900 fulfilled orders from shopify that are showing as unfulfilled, individually checking each one has been delivered in starshipit - then marking as fulfilled in shopify - what everyone wants to do on a sunny sunday afternoon.
Hi Tuhi Stationary! It's been good to work with you on a resolution to the shipping emails and printing, having you back at getting orders out the door. If you ever need further assistance, or want help adding shipping margins for NZ Post, feel free to reach out to [email protected]. Warmest regards, The Starshipit Support Team
Sept. 17, 2023
Starshipit has saved us so much time, and has significantly reduced delivery errors. Highly recommend!
Appreciate the review team! To hear of the reduced delivery errors is like music to our hears! Thanks again!
Sept. 7, 2023
I have been using Starshipit for the last 3 years now and I am finally ready to move to a different company once my billing cycle ends. I never leave any reviews unless it's positive but this company genuinely needs some feedback so they can improve their system. I always had small issues here and there with their system going down a few times and they weren't major so I continued using their service. However, in the last week, I had way too many big issues - like, the system duplicating all my orders when I tried to print labels and manifest a bunch of orders without me doing it. My orders have been affected and it took them so long to actually respond to me. Not to mention the first 3 emails were their lazy copy-and-paste standard resolution that just wasted hours of my time. I find it very unprofessional and rude that they sent me three emails of copy and past resolution when I emailed them their resolution didn't work. It affected my business and no one actually cared enough to look into the issue and resolve it while I kept chasing them up to escalate. In the end, I had to find a way on my own to print labels and manifest via Shopify, not via Starshipit app. I have been trying to ask to speak to someone as I called their customer service number that was shown on their website at least 10+ times and no one got back to me. Not to mention, they are now ignoring my emails requesting to speak with someone. I'm so disappointed that I have invested in working with this company for the last three years and this is how they treat their customers. I really hope this review can give them some sort of feedback for improvement.
Hi team Kameli! We've clearly missed the mark and wouldn't want to leave it at this. We’ve been trying to reach out to you directly in a couple of ways but had no luck so far, and would really like the opportunity to resolve your concerns. Please book a meeting with us over the calendar link we've shared. Again, we appreciate the feedback and hope to hear from you soon.
Sept. 6, 2023
We have tried and tested sooooo many shipping integrations! What can we say, STARSHIPIT has resolved all of our issues and their support has been fantastic. Highly recommend to anyone that wants to SAVE HOURS AND HOURS OF TIME!!
Thanks for the review! We're sooo happy to hear its saving hours of time for you! Hopefully you'll be able to put that time to good use!
Aug. 1, 2023
So happy I made the switch from Shipstation to Starshipit. It is 100% better in every way. User experience, speed, customer support, set up. It's still early days but so far so good. All 10/10 thank you! I do wish it was a little more synced automatically with Shopify orders in live time with new orders and fulfilment. But it isn't a worry compared to the positives
Thanks so much for your review! We're so glad you've enjoyed working with us and our team! For more synced information with Shopify, you could use our Shopify enhanced integration for real time updates on unfulfilled orders. Reach out to our team on [email protected] for more information.
July 19, 2023
We have started to work with Starshipit only a few weeks ago and it's been an excellent experience so far. The basic features required for our small business are very intuitive and made the Australian Post integration to our store an easy process. The customer service experience has also been outstanding, our dedicated account manager Holly being extremely helpful and supportive from the start. Thanks Team!
Thanks so much for your review and kind words about Holly. We're thrilled you've found it an excellent experience even though you're only a short time in.
June 6, 2023
Moving over to Starshipit has been a very seamless experience. Elyza has been amazing at answering all questions and assisting in creating the smoothest shipping processes for our business.
Thanks for your feedback! Great to hear that the move has been seamless and smooth. We have shared your kind words with Elyza.
March 21, 2023
Moving over to Starshipit has been seamless for our business. Integration with Shopify and our shipping carriers has made getting orders out so much easier. I have found the customer service team to be incredibly helpful, fixing any issues in a timely and easy to explain way.
Thank you so much for posting this feedback, we're happy you are finding the app helpful, we love helping retailers! We're here for you if you ever get stuck :)