Starshipit shipping automation
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We started using Starshipit in order to use Uber Delivery. However, we encountered issues right from the setup stage, and it’s been over a month now without resolution. Uber’s support has clearly stated that Starshipit needs to create an admin account for us, but Starshipit has been passing the buck and not addressing the problem. To this day, it’s still unresolved. They don’t reply to our emails, and despite paying for Starshipit, we have not been able to use it at all. This is by far the worst Shopify app service we have ever experienced — without exception.
Hi I Computer Gaming, we’re sorry this hasn’t been the smooth start we aim for. After investigating with Uber, we found the issue was caused by a mismatch in account types; you had an Uber for Business account rather than the required Uber Direct account. This meant rate calls couldn’t be made and neither Uber’s nor Starshipit’s support teams could progress the setup until that was clarified. Since your ticket was raised on July 30th, our support, partnerships, and development teams have been actively liaising with yourself and Uber to resolve the issue as quickly as possible. Uber has now acknowledged the situation and apologised for the confusion. Once the new Uber Direct account is finalised, your Starshipit setup should be ready to go. We look forward to getting you live soon! Best wishes, Team Starshipit
Good when it works, but avoid having any issues as customer service is non existent and wont respond to emails.
Hi team Art to Art, thanks for your feedback, we're sorry to hear you were disappointed. We’ve reviewed your recent ticket and can see our team worked closely with you over several days to help resolve the issue. We're committed to providing helpful, timely support, and we're sorry if the experience felt otherwise. We’ve followed up to ensure everything is now on track, and we really appreciate the opportunity to support you. Kind regards, Team Starshipit
The team during my onboarding were excellent and if I had any small issues along the way, they were more than happy to jump on a call and help fix it immediately! Couldn't recommend more!
We offer quite a variety of different sized products and use several delivery partners which can make shipping complex. The starshipit app helped us to streamline this process and accurately attribute the correct rate to our orders which has been a game changer. Big thanks to the Starshipit team (especially Millie) for helping us get everything set up!
Millie has been amazing and so patient with onboarding our new business. Starshipit is so easy to understand because of her and it's been fantastic while we've just started out. It's an easy integration and simple once explained. She adapted around us for meetings and was so obliging. Thank you so much!
This app is very intuitive and easy to use. It has saved us hours of time on dispatch for our e-commerce business already, and I can see as we grow it will add even further value to streamline our back-end processes. I was blown away by the professional support received from the first point of contact through to the onboarding. Thanks Sahan and Millie!
Would never sync all of our orders. Tried everything in support even using their debug tool to manually sync and it would keep skipping orders. You can't trust this program to manage your shipping if it loses orders.
Hi there, we’re sorry to hear about your experience. This isn’t reflective of the reliability thousands of businesses get from Starshipit every day. We’re syncing millions of orders through direct integrations with platforms like Shopify. Order syncing issues are rare, and our support team is always here to help resolve them fast. It looks like you have only recently started using the platform and raised a ticket with our support team over the weekend. Our team will be able to assist you and a member of the team has already reached out to you to help resolve the issue. Kind regards, Team Starshipit
Starshipit and their team (especially Millie!) have made transitioning to the platform so seamless, it has honestly been the easiest integration for our e-comm business. Starshipit is saving us so much time manifesting and dispatching orders- we love it! Would recommend to any e-comm business looking to streamline their operations.
I give them a big fat ZERO stars for support. Their claim, "5-star support and onboarding included with every plan", is overstated. Don't expect any assistance from support; go straight to the FAQ for support....
Hi Liquid LEDs, thanks for sharing your experience, we're sorry the onboarding didn’t meet expectations. We're aware you trialled our app via a 3PL. At Starshipit, we support 3PLs by giving them flexibility to tailor setups for their clients, which can differ from the direct onboarding we offer independent users. This helps avoid conflicting configurations and keeps things streamlined. That said, we genuinely regret any miscommunication during your interactions with our team. Our goal is always to provide clear guidance and ensure a smooth setup. We’d love to discuss your concerns further over a call with our support team and have tried to reach out. Best regards, Team Starshipit
Really happy with Adam’s help on this integration he was so caring
I had the pleasure of working with Millie to set up Starshipit for my e-commerce business, Fetch & Bark, and I couldn’t be happier with the experience! Millie was incredibly helpful, bubbly, and approachable throughout the entire process. She answered all my inquiries promptly and made everything feel so easy. Her positive attitude and clear communication made the setup stress-free, and she went above and beyond to ensure everything was running smoothly. I’m so grateful for her support and would highly recommend her to anyone needing assistance. Thanks, Millie—you’re amazing!
Fabulous app, we do not have many online orders, however whenever we do it's a breeze! We have run into a couple of hiccups here and there, but the support from the StarShipit Team, specifically Millie, has been fabulous in resolving all the issues.
Thanks 888 Supplements, We're happy to hear Millie was able to support you so well. Regards, Team Starshipit
I have found the app to be very useful and easy to use. It saves a significant amount of time in processing orders for our business. Millie provided an excellent onboarding experience, making it simple to set up and start using the system. I would definitely recommend Sharshipit to others.
The transition to Starshipit (from another shipping program) has been well worth the effort. As is the case with any logistics changes there were a few hurdles to overcome but the onboarding team (Millie in particular) were extremely helpful, and communicated well throughout the entire process. If anyone has the opportunity to work with the Starshipit team I would highly recommend it.
This app saved our business 100's of hours during Black Friday 2024. I wish we discovered this app sooner than we did. We are now working with the pick & pack app which will further save time for not only our team, but ensuring our customers receive their order quicker.
Hi team Lawnhub, thanks for your glowing review! We really appreciate your kind words and are happy to hear Black Friday went well for you and the team. We look forward to continue working with you and support the team through all of your peak sales periods. Many thanks, Team Starshipit
Great service and easy to use program. Tiia was a pleasure to deal with thank you
Extremely easy to use, great support team and all round amazing platform. Big thank you to Tiia, for all her help in getting set up :)
Millie was absolutely fantastic in my on-boarding weeks and has been lovely to work with her. The program has been a god send and has made our shipping process so much more efficient. We had a few little niggles but easy fixes and the support has been great - happy indeed!
Customer care and service is appalling. Have had an issue with dispatching partial shipments for 3 weeks. Their support team is looking into it but is showing 0 urgency in resolving the issue. Emails are going unanswered for days. We have 500+ orders and counting which cannot be dispatched and still no solution or updates from the StarShipIt team. This has occurred over Black Friday and during our Christmas peak trade. If you need a reliable provider, this is not it. Run!
Hi Gingham & Heels, thanks for sharing your feedback and we're so sorry to hear about this issue. We appreciate the challenges you have been experiencing, especially at such as busy time of year, and want to reassure you that the team are looking at this with utmost urgency. Our Head of Customer Success has reached out directly to you and will be able to work with you on a resolution. Best regards, Team Starshipit
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