Starshipit shipping automation

Sept. 30, 2024

We just moved to Starshipit and it has been the most amazing experience all due to one of their team members - Millie Whatuira. Mille from the Starshipit team was flawless. She had incredible customer service, and we were blown away by her support. We couldn't have done it without Mille and i couldn't recommend her enough if you're looking at moving to the platform. Thank you Millie!

Sept. 29, 2024

We have had the most seamless, smooth sailing experience whilst onboarding with Starshipit. We were allocated a specialist for the first 6 weeks and they were so efficient and proactive with any questions we had (thank you Millie!). Their customer support is next level, as are the Starshipit features on the app. Super easy to navigate and very reliable.

Sept. 26, 2024

So great to have a local shipping company! Great support, simple and quick to use for our team. 2 months on and the onboarding specialist still reaches out to ensure everything is running how it should. Love that we can automatically assign parcels to certain carriers. No extra costs for using our own couriers. Big thumbs up!

Sept. 16, 2024

Lots of problems. We've been onboard for over a month and still having issues. Definitely not the smooth process they made out it would be.

Sept. 12, 2024

The customer service is 5 star. Once everything was set up the process for shipments is seamless. Highly recommend.

Sept. 9, 2024

Enjoying all the features and we are only just getting started with the platform. Will form a big part of our expansion plans into new markets.

Sept. 8, 2024

The team at Starshipit have been extremely helpful from day one! No question of mine was left answered and the follow up to any (small) issues I did have was amazing. Millie was my account manager and regularly checked in to make sure everything was going smoothly for me. She jumped on calls and took me through demos, and made a big effort to support me. Thanks team!

Sept. 4, 2024

We've had a great experience using the Starshipit app! The features are solid, but what really stands out is their customer support. The team is incredibly helpful and responsive. Whenever we've had a question or issue, they’ve been quick to assist and always provided clear solutions. Their support makes managing shipments so much smoother. Highly recommend for anyone looking for reliable shipping software with top-notch customer service!

Sept. 2, 2024

Starshipit has managed to address our many needs when shipping wine, making the experience for us and our customers top-notch. The Starshipit team provided great support throughout the whole process. We highly recommend this app to anyone looking to automate their shipping process!

Aug. 29, 2024

10/10 experience onboarding with Starshipit. Millie has been incredible at setting me up and I am saving hours that I used to have to manually upload labels into Aus Post. It's been a game changer. Big recommend from me!

Aug. 27, 2024

I am extremely grateful for the support I received from Millie Whatauira during my onboarding process. Her swift responses and insightful advice have been invaluable, she's helped me to remain calm in my most stressful moments haha. The app itself has been a game-changer, streamlining everything and making the process far smoother than I could have imagined. I highly recommend both starshipit and Millie’s support to anyone starting a new brand. Thank you, Millie!

Aug. 27, 2024

Starshipit is absolutely brilliant. It has streamlined our entire shipping process and allowed us to have all of our couriers in one location, clearly showing who is the cheapest/fastest option. The integration side of things was also so easy! We had so many questions and Geoff always had the answer or found out what was needed. Even with the time difference he went out of his way to get back to our many, many emails. Everything is running smoothly and the whole process was so, so simple with Geoff helping us out.

Aug. 21, 2024

Starshipit has made things super easy and automated - It's a no brainer when it comes to implementing ways in my business to help simplify shipping. My Onboarding Consultant was Millie and she is an absolute legend. Always bubbly, fast responding and knows what she is doing. If you get Millie you have definitely hit gold.

Aug. 1, 2024

Tiia has ensured our onboarding experience was seamless and has been very helpful at every step of the way. Starshipit is very quick to respond and have been great with assisting us with all our enquiries. The app has provided everything we needed and we're are happy with all its functions. Shout out again to Tiia! :)

July 25, 2024

Ron is excellent. He assisted me with everything I asked for. I am very happy with how promptly he resolves any problems for me.

July 4, 2024

Been using starshipit for 4 years. Seamless no issues at all with Shopify.

July 3, 2024

I would recommend Starshipit for the ease of shipping and the support you receive. Millie has been fantastic and has been very quick to respond to all our enquiries. Starshipit has really helped us streamline our processes.

June 27, 2024

Very easy to use and functions perfectly for multiple locations. Support team were great and quick to respond.

June 20, 2024

Not really happy with Starshipit due to a few issues: - It's not fulfilling all of the Shopify orders, so we have to manually fulfill them. - When I change the default courier, it takes at least a day to update. - We can only bulk print with one default courier, but we use two, so it's very time-consuming.

June 12, 2024

The Starshipit Support member has made unauthorised charges on my account for shipments that should never have been reprocessed, I have explained this in detail to her and asked her to refund me for these charges and she has completely dismissed me saying "No it doesn't double charge you" and I've shown her the proof of being double charged. I have used Starshipit since 2019 for different companies and without a doubt, it is falling into failure in this most recent experience. I used to be able to talk to someone on the phone for all the issues that arise - and my goodness do they arise frequently - but now that's impossible. Sorry to write such a keyboard warrior review, something I loathe people doing, but in the context of them spending my money and creating labels without my consent (on preorders as well that can't yet ship, yet now my customers have been told have shipped - cue me spending ages fixing this)... I have to say something and try and get their attention as the support person is dismissing my request for a refund.