Starshipit shipping automation
Starshipit shipping automation platform
Rating
4.5
feedback
207
chart
#343
All reviews
Rating Breakdown
Review RSS Feed
Sept. 6, 2023
We have tried and tested sooooo many shipping integrations! What can we say, STARSHIPIT has resolved all of our issues and their support has been fantastic. Highly recommend to anyone that wants to SAVE HOURS AND HOURS OF TIME!!
Thanks for the review! We're sooo happy to hear its saving hours of time for you! Hopefully you'll be able to put that time to good use!
Aug. 1, 2023
So happy I made the switch from Shipstation to Starshipit. It is 100% better in every way. User experience, speed, customer support, set up. It's still early days but so far so good. All 10/10 thank you! I do wish it was a little more synced automatically with Shopify orders in live time with new orders and fulfilment. But it isn't a worry compared to the positives
Thanks so much for your review! We're so glad you've enjoyed working with us and our team! For more synced information with Shopify, you could use our Shopify enhanced integration for real time updates on unfulfilled orders. Reach out to our team on [email protected] for more information.
July 19, 2023
We have started to work with Starshipit only a few weeks ago and it's been an excellent experience so far. The basic features required for our small business are very intuitive and made the Australian Post integration to our store an easy process. The customer service experience has also been outstanding, our dedicated account manager Holly being extremely helpful and supportive from the start. Thanks Team!
Thanks so much for your review and kind words about Holly. We're thrilled you've found it an excellent experience even though you're only a short time in.
June 6, 2023
Moving over to Starshipit has been a very seamless experience. Elyza has been amazing at answering all questions and assisting in creating the smoothest shipping processes for our business.
Thanks for your feedback! Great to hear that the move has been seamless and smooth. We have shared your kind words with Elyza.
March 21, 2023
Moving over to Starshipit has been seamless for our business. Integration with Shopify and our shipping carriers has made getting orders out so much easier. I have found the customer service team to be incredibly helpful, fixing any issues in a timely and easy to explain way.
Thank you so much for posting this feedback, we're happy you are finding the app helpful, we love helping retailers! We're here for you if you ever get stuck :)
March 16, 2023
Starshipit has made our shipping processes so much quicker and easier! We couldn't recommend it enough. We've had no issues with the platform, and the customer service team are quick to respond and super helpful :)
Thanks for taking the time to post feedback! We are glad to hear the team have been helpful and quick to respond :)
March 14, 2023
This app has been very useful so far in regards to a shipping platform. I’ve had minimal issues and when they arise, the customer service team is quite prompt in getting back to me with a resolution. I would recommend starshipit
Thanks so much for leaving this feedback, we really appreciate it! Happy to hear you're up and running smoothly, reach out to us if you ever need any help :)
March 12, 2023
If everything worked as it was meant to this would be an amazing app. The problem is when there is a problem (which there are quiet a few) the customer don't care team just fob you off with excuses.
Thanks for your feedback, after discussing with our support team it would appear that the courier configuration issue on your account has now been resolved and you are able to ship successfully, we endeavor to help our customers resolve queries with our partners as quickly as possibly, on this occasion the time to resolve didn't meet your expectations and we have shared this feedback internally to ensure we always improve our customers experience
March 5, 2023
The app is creating a lot of manual work on our end due to an important "write back" feature no longer working reliably. Instead of addressing this problem and creating a workaround or developing a solution - their customer service continues to provide me with the same lame answer for several weeks now. First they failed to inform their paying customers that newly implemented limitations by Shopify might cause their software to no longer perform the way it used. This in itself is pretty terrible customer experience. Second they are not interested in working on a solution but keep sending me a copy & paste template advising of all the steps I now need to undertake on my end to fix this issue. Seriously?
Thank you for sharing your feedback. We apologise for any inconvenience. Our customer support team has been notified and are following up with you regarding this matter. Our team are actively working on finding a reliable workaround. We appreciate your patience and understanding.
Feb. 7, 2023
I thought by using this app it would accurately show our aus post rates, however I have found out the hard way. It doesn't include the full rate so it's not what you think the shipping price is. Do not download this app, there are other apps which show you the full rate. I checked in our eparcel account as well because I was confused why the pricing was different and it's because STARSHIPIT don't accurately show you the shipping rates. So misleading and waste of money!
Thanks for sharing your feedback. We're sorry for any inconvenience you experienced. Good news! You're now able to see the fuel surcharge for Australia Post shipments in Starshipit. You can easily enable it in the settings or reach out to us at [email protected] if you need any assistance. Your input is valuable to us, and we'd love the chance to help you. Thank you!
Jan. 27, 2023
Amazing app!! Has made order packing so easy. Nikita was so helpful with onboarding and helping us set up the app. She replied so quickly to any questions and made the whole process a breeze!! Absolutely loving it!
Nikita was chuffed to see this lovely feedback, thanks so much for sharing!
Jan. 6, 2023
Such a fantastic app - so easy to navigate and the support team is amazing! My particular support has been incredible from the very beginning - nothing is ever to much! I look forward to learning more about how to maximise the entire app!
Hi There - Thanks so much for you kind words! I've shown the teams and we really appreciate it!
Nov. 28, 2022
I have been loving using Starshipit and so glad I made the decision to sign up. It has saved me so much time with shipping my parcels each day and the service has been outstanding! Thank you.
Thanks so much for your review - We're so glad to hear you've been loving it!
Oct. 28, 2022
Excellent app, we searched and tried other fulfilment apps but found Starshipit to be the best for what we were looking for. Customer support has also been fantastic, in most cases the team were more helpful than our main courier who need a lesson in customer service from the Starshipit team.
Thanks so much for your review - The team were so happy to hear your feedback!
Oct. 27, 2022
This app has been great for bulk downloading & printing shipping labels, editing order details & giving us dynamic checkout rates based on parcel size/delivery location. Plus, support has been great.
Thanks so much for your review - We're so happy you're making full use of our features and the team have been so helpful!
Oct. 25, 2022
We decided to give StarShipIt a go to simplify the process of printing labels than how we were doing it previously. From integration to helping with any questions along the way and giving us a longer trial period to get our heads around how the programme worked, Nikita McCarthy has gone above and beyond. We have used StarShipIt for a couple of weeks now and it is so easy to use and saves us so much time.
Thanks so much for your review - We're so glad it's been working for you!
Oct. 13, 2022
Fantastic app with a great team of people behind it! Elyza has been helping us from day one, from navigating the app and answering any questions I may have very swiftly. It's been a pleasure using the app and I highly recommend it to all!
Thanks you so much for your review. So glad you're a big fan of the team helping you out!
Oct. 11, 2022
Our small business decided to upgrade to starship it approximately 6 months ago - and we are loving it so far! It has simplified so much of what we do in our warehouse when it comes to our online store. And Elyza, our starshipit contact has been amazing! She could not have been more helpful through the process of setting us up, and still today is ready to answer any questions we fire at her. Amazing company to deal with in terms of communication and support! We appreciate you Elyza!
Thanks so much for your review! Elyza will be thrilled to see what you've said here!
Aug. 25, 2022
!!WARNING!! NEW ZEALAND BUSINESSES BEWARE. COUNTLESS SUPPORT CASES, PHONE CALLS AND WELL OVER A HUNDRED SUPPORT EMAILS. DO NOT INSTALL THIS APP!!
Hi there, Really sorry to hear about your experience. I know the team have reached out and a working on a solution for you. Thanks, GL.
July 19, 2022
Great app for customisation and building rules around shipping couriers and cost. Fully developed customer service and online FAQ section
Thanks so much for your review. We're so glad you enjoy using our platform and our online tools!