Starshipit shipping automation
Starshipit shipping automation platform
Rating
4.1
feedback
195
chart
#902
All reviews
Review RSS Feed
May 30, 2024
We have been using starshipit for a few months now and it has been a major improvement to our last platform. Support has been fantastic everytime I have had an issue. There are just some simple functions that could be a bit better like the tagging function but overall our team has been very satisfied.
Hi Team Maple & Wattle, thanks for your review, we're so glad to hear you enjoyed getting setup with the support team! We'll keep working on improving the tagging. Many thanks, Team Starshipit
May 16, 2024
Stay away unless you want the most un-user friendly, clunky shipping app that is filled with lots of errors and problems. Must of been tested by 5 years before releasing to the public. - Save login credentials doesn't work - Try purchase a label from your mobile - no chance - 3 orders which already was sent but never updated on their software. So 2 customers received another item free - Not their problem though, going to refund me for profit loss because your system doesn't work? don't think so. - Tablet view is as bad, can't see the full name of shipping title - couple times I have bought express or incorrect parcel because I can't see what I am buying. Their support talks a big game of onboarding and account manager is BULL!
Hi Apexio, we're sorry to hear about your experience. We tried contacting you but unfortunately had no luck at the time of sign up. We've just launched a dedicated mobile app on iOS and Android, which is the best way to use Starshipit on a tablet too! We'd love a second chance for our onboarding team to show you just how powerful Starshipit can be when setup, including syncing order statuses across platforms. Our support team is always here to help if you need us. Warm regards, Team Starshipit
March 3, 2024
I've had a dreadful experience. They asked me for a 5-star review before the software was even set up correctly (It's still not). Slow response times with customer support, make sure you look at all options before signing up.
Hi Marty, sorry to hear we got the wrong end of the stick when asking for the review at first. We hope the team have been able to help you out further since you left this review and have provided the level of service you expect and we pride ourselves on. Please let us know if there is anything else we can help out with. Sincerely, Team Starshipit
Feb. 7, 2024
We've used Starshipit for a few months and it seems to be pretty good once you get used to it. It has integrated our Auspost, Etsy and Xero orders well. We also found there were several outages in peak trading months which stopped us from packing orders but it seemed to get resolved quickly each time. It's quite a bit more expensive than other similar platforms so I tested this software last due to this reason.
April 18, 2024
This company had turned into a joke. Basic functionality doesn’t work, zero support, contact numbers that don’t exist, and impossible to get hold off. Will be uninstalling as soon as I can find replacement. I would avoid at all costs.
Hello Green Genius, your feedback is really important to us. We're truly sorry to hear about the issues you encountered at the start. A few months on, we're really enjoyed working with you on a solution and look forward to continue our partnership. Let us know if we can be of further assistance at any point! Best regards, Team Starshipit
Dec. 18, 2023
Starshipit has saved us sooo much time! It's easy to set up and there's really good support available. Thanks Ron for getting us set up and helping along the way! Highly recommend.
Hi Team Kuwaii, We're so pleased to hear you enjoy using the app and talking to our support team. We'll pass your compliments onto Ron. Thanks for leaving such a glowing review! Best regards, Team Starshipit
Dec. 5, 2023
Easily the best shipping integration software we have used. Super easy to use and customer service back up is first class. Very highly recommended, well done to all at Starshipit
Hi Cashmere Syrups! Thank you so much for your glowing review, we're over the moon. We've passed the feedback onto our support team. Many thanks, Team Starshipit
Nov. 26, 2023
Setting up and using starshipit has been so easy - and i am not confident with technology!! Ron from starshipit has really gone above and beyond to support me and has made the whole process super easy. Highly recommend!
Jan. 20, 2024
Currently have over 900 orders not writing back to shopify - seems to have a meltdown every Xmas with the volumes and breaks down. Every year for past 3 years someone in their team has manually updated my system so that the hundreds of orders show as fulfilled...but now no one knows how to do in Starshipit, so I am stuck myself working through 900 fulfilled orders from shopify that are showing as unfulfilled, individually checking each one has been delivered in starshipit - then marking as fulfilled in shopify - what everyone wants to do on a sunny sunday afternoon.
Hi Tuhi Stationary! It's been good to work with you on a resolution to the shipping emails and printing, having you back at getting orders out the door. If you ever need further assistance, or want help adding shipping margins for NZ Post, feel free to reach out to [email protected]. Warmest regards, The Starshipit Support Team
Sept. 17, 2023
Starshipit has saved us so much time, and has significantly reduced delivery errors. Highly recommend!
Appreciate the review team! To hear of the reduced delivery errors is like music to our hears! Thanks again!
Sept. 6, 2023
We have tried and tested sooooo many shipping integrations! What can we say, STARSHIPIT has resolved all of our issues and their support has been fantastic. Highly recommend to anyone that wants to SAVE HOURS AND HOURS OF TIME!!
Thanks for the review! We're sooo happy to hear its saving hours of time for you! Hopefully you'll be able to put that time to good use!
Aug. 1, 2023
So happy I made the switch from Shipstation to Starshipit. It is 100% better in every way. User experience, speed, customer support, set up. It's still early days but so far so good. All 10/10 thank you! I do wish it was a little more synced automatically with Shopify orders in live time with new orders and fulfilment. But it isn't a worry compared to the positives
Thanks so much for your review! We're so glad you've enjoyed working with us and our team! For more synced information with Shopify, you could use our Shopify enhanced integration for real time updates on unfulfilled orders. Reach out to our team on [email protected] for more information.
June 6, 2023
Moving over to Starshipit has been a very seamless experience. Elyza has been amazing at answering all questions and assisting in creating the smoothest shipping processes for our business.
Thanks for your feedback! Great to hear that the move has been seamless and smooth. We have shared your kind words with Elyza.
March 21, 2023
Moving over to Starshipit has been seamless for our business. Integration with Shopify and our shipping carriers has made getting orders out so much easier. I have found the customer service team to be incredibly helpful, fixing any issues in a timely and easy to explain way.
Thank you so much for posting this feedback, we're happy you are finding the app helpful, we love helping retailers! We're here for you if you ever get stuck :)
March 16, 2023
Starshipit has made our shipping processes so much quicker and easier! We couldn't recommend it enough. We've had no issues with the platform, and the customer service team are quick to respond and super helpful :)
Thanks for taking the time to post feedback! We are glad to hear the team have been helpful and quick to respond :)
March 14, 2023
This app has been very useful so far in regards to a shipping platform. I’ve had minimal issues and when they arise, the customer service team is quite prompt in getting back to me with a resolution. I would recommend starshipit
Thanks so much for leaving this feedback, we really appreciate it! Happy to hear you're up and running smoothly, reach out to us if you ever need any help :)
March 12, 2023
If everything worked as it was meant to this would be an amazing app. The problem is when there is a problem (which there are quiet a few) the customer don't care team just fob you off with excuses.
Thanks for your feedback, after discussing with our support team it would appear that the courier configuration issue on your account has now been resolved and you are able to ship successfully, we endeavor to help our customers resolve queries with our partners as quickly as possibly, on this occasion the time to resolve didn't meet your expectations and we have shared this feedback internally to ensure we always improve our customers experience
March 5, 2023
The app is creating a lot of manual work on our end due to an important "write back" feature no longer working reliably. Instead of addressing this problem and creating a workaround or developing a solution - their customer service continues to provide me with the same lame answer for several weeks now. First they failed to inform their paying customers that newly implemented limitations by Shopify might cause their software to no longer perform the way it used. This in itself is pretty terrible customer experience. Second they are not interested in working on a solution but keep sending me a copy & paste template advising of all the steps I now need to undertake on my end to fix this issue. Seriously?
Thank you for sharing your feedback. We apologise for any inconvenience. Our customer support team has been notified and are following up with you regarding this matter. Our team are actively working on finding a reliable workaround. We appreciate your patience and understanding.
Feb. 7, 2023
I thought by using this app it would accurately show our aus post rates, however I have found out the hard way. It doesn't include the full rate so it's not what you think the shipping price is. Do not download this app, there are other apps which show you the full rate. I checked in our eparcel account as well because I was confused why the pricing was different and it's because STARSHIPIT don't accurately show you the shipping rates. So misleading and waste of money!
Thanks for sharing your feedback. We're sorry for any inconvenience you experienced. Good news! You're now able to see the fuel surcharge for Australia Post shipments in Starshipit. You can easily enable it in the settings or reach out to us at [email protected] if you need any assistance. Your input is valuable to us, and we'd love the chance to help you. Thank you!