All reviews

Rating Breakdown

  • 5
    82% (160 ratings)
  • 4
    5% (10 ratings)
  • 3
    0% (0 ratings)
  • 2
    3% (6 ratings)
  • 1
    10% (19 ratings)

Reviews with Text

  • 100% (195)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 6, 2023

Such a fantastic app - so easy to navigate and the support team is amazing! My particular support has been incredible from the very beginning - nothing is ever to much! I look forward to learning more about how to maximise the entire app!

Using app

26 days

Total reviews

5

Average rating

5.0

Developer Reply

Hi There - Thanks so much for you kind words! I've shown the teams and we really appreciate it!

5 / 5 Share

Nov. 28, 2022

I have been loving using Starshipit and so glad I made the decision to sign up. It has saved me so much time with shipping my parcels each day and the service has been outstanding! Thank you.

Using app

4 months

Total reviews

5

Average rating

5.0

Developer Reply

Thanks so much for your review - We're so glad to hear you've been loving it!

5 / 5 Share

Oct. 28, 2022

Excellent app, we searched and tried other fulfilment apps but found Starshipit to be the best for what we were looking for. Customer support has also been fantastic, in most cases the team were more helpful than our main courier who need a lesson in customer service from the Starshipit team.

Using app

8 months

Total reviews

3

Average rating

4.7

Developer Reply

Thanks so much for your review - The team were so happy to hear your feedback!

5 / 5 Share

Oct. 25, 2022

We decided to give StarShipIt a go to simplify the process of printing labels than how we were doing it previously. From integration to helping with any questions along the way and giving us a longer trial period to get our heads around how the programme worked, Nikita McCarthy has gone above and beyond. We have used StarShipIt for a couple of weeks now and it is so easy to use and saves us so much time.

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for your review - We're so glad it's been working for you!

5 / 5 Share

Oct. 13, 2022

Fantastic app with a great team of people behind it! Elyza has been helping us from day one, from navigating the app and answering any questions I may have very swiftly. It's been a pleasure using the app and I highly recommend it to all!

Store

IMBER

Using app

4 months

Total reviews

7

Average rating

5.0

Developer Reply

Thanks you so much for your review. So glad you're a big fan of the team helping you out!

5 / 5 Share

Oct. 11, 2022

Our small business decided to upgrade to starship it approximately 6 months ago - and we are loving it so far! It has simplified so much of what we do in our warehouse when it comes to our online store. And Elyza, our starshipit contact has been amazing! She could not have been more helpful through the process of setting us up, and still today is ready to answer any questions we fire at her. Amazing company to deal with in terms of communication and support! We appreciate you Elyza!

Store

OTTWAY

Using app

5 months

Total reviews

6

Average rating

5.0

Developer Reply

Thanks so much for your review! Elyza will be thrilled to see what you've said here!

1 / 5 Share

Aug. 25, 2022

!!WARNING!! NEW ZEALAND BUSINESSES BEWARE. COUNTLESS SUPPORT CASES, PHONE CALLS AND WELL OVER A HUNDRED SUPPORT EMAILS. DO NOT INSTALL THIS APP!!

Using app

About 2 years

Total reviews

2

Average rating

3.0

Developer Reply

Hi there, Really sorry to hear about your experience. I know the team have reached out and a working on a solution for you. Thanks, GL.

5 / 5 Share

July 19, 2022

Great app for customisation and building rules around shipping couriers and cost. Fully developed customer service and online FAQ section

Using app

Over 2 years

Total reviews

6

Average rating

5.0

Developer Reply

Thanks so much for your review. We're so glad you enjoy using our platform and our online tools!

5 / 5 Share

June 22, 2022

I've used all of the major shipping integration apps over the last 8 years and Starshipit is the best of the lot. You honestly cannot put a price on having local, responsive customer service (there's nothing like needing to ship a few hundred orders and having radio silence from your shipping partner based overseas!).

Store

Kippins

Using app

10 months

Total reviews

5

Average rating

5.0

Developer Reply

Thanks so much for this fantastic review. Our team loved seeing the positive feedback and were so happy we could help you get those orders out the door right away!

5 / 5 Share

April 11, 2022

Incredible customer service! I was having trouble getting a few things set up and within 5 minutes was able to hop on a zoom call with Elyza who ran me through everything! She was so kind, accomodating and helpful! One of the best customer service experiences i've ever had! Don't make you speak to robots or wait on hold for hours! So happy with Starshipit and Elyza in particular!

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for your feedback! We're so glad Elyza was able to help you out so well! Our team take such pride in our service to customers and this really goes to show what a difference it can make!

5 / 5 Share

Dec. 19, 2021

Starshipit helps us to achieve higher efficiency in your warehouse, very good in system integrations and fantastic customer supports. Ashlee is our account manager and she is very supportive and help us a lot during intinal set up and integrations etc. and daily support is very responsible too.

Store

SRW

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 13, 2021

Couldn't be easier to use Starshipit and Shopify together! When I signed up, the customer support team gave me a call to help me set up my account, meaning I couldn't screw anything up. Highly recommend!

Using app

About 2 months

Total reviews

4

Average rating

5.0

1 / 5 Share

Oct. 20, 2021

1. does NOT manage partial fulfilments, despite stating otherwise. 2. passes incorrect values to DHL express, resulting in incorrect duty/taxes 3. support is terrible, does not take concerns seriously. advises "we are looking into it"... over a month later "still looking into it" 4. do not use. use a competitor.

Store

ALEMAIS

Using app

3 months

Total reviews

2

Average rating

3.0

5 / 5 Share

Oct. 9, 2021

This app has helped us save so much time with our shipping label creation! Would highly recommend this to any business looking to focus on more value adding tasks.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 19, 2021

Just wish I'd of used years ago. Life's so easy now. Makes consumer experience so much more professional. No more satchels!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 5, 2021

We were already using another app, but we started exporting and Starshipit has the best international courier integration. We were supported the entire way, were able to actually speak to the technical department every time we had an issue and I can't speak highly enough about how good an experience it was. Do yourself a favour ! use this app!

Using app

2 months

Total reviews

6

Average rating

4.3

5 / 5 Share

Aug. 4, 2021

Scott at Starshipit got straight onto our wants and needs and assisted me setting our account up in no time. We're amazed at the simplicity of the app into our Shopify account. I literally had an order come in the other day, selected the order and printed the shipping label, packaged the item and placed the package in my pick up box. All in all I would say this took 5 mins and most of that time was packaging the sold item. Great plug in and excellent customer service.

Using app

About 1 month

Total reviews

4

Average rating

5.0

2 / 5 Share

Aug. 1, 2021

Usually, I do not like to write negative reviews but we are having problems busy days. System slowing down or sometimes is not working at all. I am happy with the app but it is pretty slow sometimes, they really need to work for their servers!

Using app

9 months

Total reviews

9

Average rating

3.2

Developer Reply

Hi Body Massager, we know it's been a while since you left this review, but we just wanted to say we value your feedback and apologise for the inconvenience you experienced 3 years ago. Whilst Starshipit is hosted on Microsoft Azure and offers 99.9% uptime, our complex integrations with courier APIs can occasionally impact performance. Collaborating closely with our partners, we're always dedicated to resolving such issues swiftly. You can monitor and subscribe to our system status notifications by clicking the bell icon on this page: https://status.starshipit.com/ Your patience and continued commitment to Starshipit over the years is much appreciated!

5 / 5 Share

July 30, 2021

We've been with Starshipit for 3 years now and although the cost may seem a bit 'premium', you'll make that back in time saved over some more 'clunky' apps. We're happy with their service and their support staff are very responsive when you need help.

Using app

Over 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

July 8, 2021

Great shipping resource, very time efficient and the team has been so helpful with all questions. Alexa & Ashlee have been a great help!

Using app

4 months

Total reviews

2

Average rating

5.0