Starshipit shipping automation
Starshipit shipping automation platform
Rating
4.1
feedback
195
chart
#902
All reviews
Review RSS Feed
Nov. 23, 2025
So this is a full on scam, it says right in there app listing that its 30 a month and then when you add the app it goes right up to 90 a month and they tell you there is no such thing as a 30 a month plan. STAY WELL CLEAR OF THIS APP
Nov. 6, 2025
Could not be more disappointed with this software. Was hoping it would be a system we could use for multiple location shipping but it it has proved a nightmare, Shopify orders not updating, duplicating orders in the system that have already been fulfilled and a snail pace support team. Honestly, don’t understand how anyone can successfully use Starshipit without needing it fix all of its errors manually for each order.
Aug. 12, 2025
We started using Starshipit in order to use Uber Delivery. However, we encountered issues right from the setup stage, and it’s been over a month now without resolution. Uber’s support has clearly stated that Starshipit needs to create an admin account for us, but Starshipit has been passing the buck and not addressing the problem. To this day, it’s still unresolved. They don’t reply to our emails, and despite paying for Starshipit, we have not been able to use it at all. This is by far the worst Shopify app service we have ever experienced — without exception.
Hi I Computer Gaming, we’re sorry this hasn’t been the smooth start we aim for. After investigating with Uber, we found the issue was caused by a mismatch in account types; you had an Uber for Business account rather than the required Uber Direct account. This meant rate calls couldn’t be made and neither Uber’s nor Starshipit’s support teams could progress the setup until that was clarified. Since your ticket was raised on July 30th, our support, partnerships, and development teams have been actively liaising with yourself and Uber to resolve the issue as quickly as possible. Uber has now acknowledged the situation and apologised for the confusion. Once the new Uber Direct account is finalised, your Starshipit setup should be ready to go. We look forward to getting you live soon! Best wishes, Team Starshipit
July 2, 2025
Good when it works, but avoid having any issues as customer service is non existent and wont respond to emails.
Hi team Art to Art, thanks for your feedback, we're sorry to hear you were disappointed. We’ve reviewed your recent ticket and can see our team worked closely with you over several days to help resolve the issue. We're committed to providing helpful, timely support, and we're sorry if the experience felt otherwise. We’ve followed up to ensure everything is now on track, and we really appreciate the opportunity to support you. Kind regards, Team Starshipit
June 25, 2025
The team during my onboarding were excellent and if I had any small issues along the way, they were more than happy to jump on a call and help fix it immediately! Couldn't recommend more!
June 25, 2025
The Starshipit app works well, and the support team is quick to respond. I recently encountered some issues with plan changes, but they were quickly resolved. Thank you very much!
May 19, 2025
We offer quite a variety of different sized products and use several delivery partners which can make shipping complex. The starshipit app helped us to streamline this process and accurately attribute the correct rate to our orders which has been a game changer. Big thanks to the Starshipit team (especially Millie) for helping us get everything set up!
May 12, 2025
Millie has been amazing and so patient with onboarding our new business. Starshipit is so easy to understand because of her and it's been fantastic while we've just started out. It's an easy integration and simple once explained. She adapted around us for meetings and was so obliging. Thank you so much!
April 3, 2025
This app is very intuitive and easy to use. It has saved us hours of time on dispatch for our e-commerce business already, and I can see as we grow it will add even further value to streamline our back-end processes. I was blown away by the professional support received from the first point of contact through to the onboarding. Thanks Sahan and Millie!
March 22, 2025
Would never sync all of our orders. Tried everything in support even using their debug tool to manually sync and it would keep skipping orders. You can't trust this program to manage your shipping if it loses orders.
Hi there, we’re sorry to hear about your experience. This isn’t reflective of the reliability thousands of businesses get from Starshipit every day. We’re syncing millions of orders through direct integrations with platforms like Shopify. Order syncing issues are rare, and our support team is always here to help resolve them fast. It looks like you have only recently started using the platform and raised a ticket with our support team over the weekend. Our team will be able to assist you and a member of the team has already reached out to you to help resolve the issue. Kind regards, Team Starshipit
March 11, 2025
Starshipit and their team (especially Millie!) have made transitioning to the platform so seamless, it has honestly been the easiest integration for our e-comm business. Starshipit is saving us so much time manifesting and dispatching orders- we love it! Would recommend to any e-comm business looking to streamline their operations.
March 10, 2025
I give them a big fat ZERO stars for support. Their claim, "5-star support and onboarding included with every plan", is overstated. Don't expect any assistance from support; go straight to the FAQ for support....
Jan. 27, 2025
I had the pleasure of working with Millie to set up Starshipit for my e-commerce business, Fetch & Bark, and I couldn’t be happier with the experience! Millie was incredibly helpful, bubbly, and approachable throughout the entire process. She answered all my inquiries promptly and made everything feel so easy. Her positive attitude and clear communication made the setup stress-free, and she went above and beyond to ensure everything was running smoothly. I’m so grateful for her support and would highly recommend her to anyone needing assistance. Thanks, Millie—you’re amazing!
Jan. 20, 2025
Fabulous app, we do not have many online orders, however whenever we do it's a breeze! We have run into a couple of hiccups here and there, but the support from the StarShipit Team, specifically Millie, has been fabulous in resolving all the issues.
Jan. 20, 2025
I have found the app to be very useful and easy to use. It saves a significant amount of time in processing orders for our business. Millie provided an excellent onboarding experience, making it simple to set up and start using the system. I would definitely recommend Sharshipit to others.