All reviews

Rating Breakdown

  • 5
    86% (179 ratings)
  • 4
    5% (11 ratings)
  • 3
    0% (0 ratings)
  • 2
    3% (6 ratings)
  • 1
    5% (11 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 20, 2018

Very happy with this app. Flexible and easy to setup, with all of the features you could need. Thanks guys for the assistance in getting it up and running - very helpful.

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

March 18, 2018

Seamless integration and brilliant customer service - Thank you Anthony.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 3, 2018

Great app with loads of features! Great support too as i had trouble with the integration myself but Neeraja was awesome to deal with. highly recommended!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 8, 2018

We are very happy with this app. It has saved us a lot of time and money by transferring all of our orders from shopify to starshipit. I must admit when I first installed the app there was issues with printing the label formats correctly and sometimes there is an error with manifesting however, the team is very helpful and will look into the issue and help you promptly. I have found Neeraja to be very professional and she has exceeded our expectations with her willingness and problem solving skills to help us navigate our way through starshipit. We now use this app efficiently with no problems and it is super important to have when you are scaling up your business.

Using app

2 months

Total reviews

5

Average rating

5.0

2 / 5 Share

Feb. 13, 2018

We were never able to get this app to function correctly with our site. Be aware uninstalling this app won't stop the automatic debit charges and you will need to contact the company directly if you want to cancel you subscription.

Store

Mrb Dev

Using app

4 months

Total reviews

1

Average rating

2.0

Developer Reply

Hi MRB Dev, Sorry to hear you had issues setting up the app. We just wanted to check if you followed our recommended onboarding process and had a call 1:1 scheduled in with out experts? The platform usually works a dream when working with our team to get it setup in a way which works best for you, which is available to every business and on any plan. If you missed these emails and instructions on how to setup your onboarding, then please do reach out to [email protected] and we'll get that scheduled in for you. If not, we'd love a feedback call to understand what went wrong, so we can improve the platform for everyone. Warm regards, Team Starshipit

5 / 5 Share

Dec. 20, 2017

We started an online business in October 2017 and StarShipit were selected as our preferred fulfilment program as they have some great features that woould save us heaps of time. The team were available through our set-up process, particularly Neeraja, who walked me through how the system works and talks with Shopify plus Carrier integrations, checkout rates, API set-up and custom tracking page. These are smart guys with great knowledge and know-how and are always available to assist when I needed them. THIS is service and an excellent one at that! I would definitely recommend using them and feel free to call them first and ask specific questions about how you want your business to fulfil orders. I guarantee they have solutions. Happy fulfilling. Kyri Christodoulou - Operations Director at emperorchampagne.com.au

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 13, 2017

Incredible app! Has saved us so much time when it comes to shipping orders. Would highly recommend!

Store

Tj Swim

Using app

Almost 5 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 31, 2017

Since coming over to StarShipIT we cannot imagine life without it! It saves us literally hours in fulfilling orders everyday. We initially trialled a similar platform but found it confusing and customer service was lacking. StarShipIT is very user friendly and the customer service is amazing (with regular phone calls from your SSIT account manager almost weekly to ensure everything is good). I would and have recommended StarShipIT to anyone that is looking at scaling their ecommerce store.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 23, 2017

This is an incredible app, we've wasted so much time in the past having to manually enter consignments into StarTrack & Australia Post (cut address info.. paste.. spelling check.. address check.. delayed pause for printout.. repeat), with StarShipIT we can print out dozens of consignments in less than a minute. The time we're saving is just amazing. Big thanks to Neeraja and the team for all of the support getting us setup, the StarShipIT crew are awesome.

Using app

29 days

Total reviews

11

Average rating

5.0

5 / 5 Share

Oct. 8, 2017

Very good product for our e-commerce business selling in Australia and overseas. Have never had a technical fault with the software (other than infrequent occasions when the Australia Post data feed is interrupted by Australia Post beyond the control of StarShipit). Exceptional, fast, knowledgeable customer support always available during business hours.

Using app

About 1 month

Total reviews

7

Average rating

4.4

5 / 5 Share

Sept. 4, 2017

Great app, easy install and support team (Neeraja Janappareddy) has been very efficient and effective. This has saved our business huge amounts of time and time is money, highly recommend for online stores doing larger volumes.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 2, 2017

We migrated from ShipStation to StarShipIT and have found the app very useful with additional features that are relevant for us. The support we received (particularly from Neeraja) has been extremely professional and responsive. Thank you once again and we look forward to working together!

Using app

About 1 month

Total reviews

3

Average rating

4.0

5 / 5 Share

Aug. 23, 2017

Amazing software! This has saved us so much time. Integrated seamlessly with excellent support. Couldn't recommend this app enough.

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 23, 2017

Excellent. I have my shopify and Etsy accounts both linked in, and all i do is open up ishipit then print. So easy. I just couldn't cut and paste my details into Australia Post website any more as it was taking so long to do. I really recommend this app.

Using app

About 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 17, 2017

Only a few days in with this app installed and I can really see how it's going to be so useful. Well worth the money because you save tonnes of time. The best features for me are: 1. I don't have to fill out the labels manually anymore 2. The app sends my tracking emails 3. The app sends a completed order email when the parcel has been delivered. These things will be invaluable for my business moving forward.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 16, 2017

StarShipIt has made my life so much easier. We can easily process hundreds of orders a day with only 1-2 staff between printing orders and dispatching, really minimising our labour costs. StarShipIt is very reliable, and integrates well with our shipping partner DHL, and overall our delivery process is very seamless and provides our customers with a great experience.

Using app

Almost 5 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 1, 2017

Starshipit has been a great time saving change for me . Going from a CSV Import set up to the simplicity of Starshipit has proven to be working well for me so far . I would recommend it for anyone currently still using CSV import style labelling system.

Using app

7 months

Total reviews

3

Average rating

5.0

5 / 5 Share

July 27, 2017

When we made the switch to 3PL, we set up StarShipIt and it has been absolutely brilliant. There are always little quirks when transitioning to any technology, but implementing SSI has been super easy for us - really straight forward to install and set up, and whenever we've had a challenge or needed to set something up the customer service has been almost instant. It has made our lives so so so much easier, and we are incredibly grateful for that. Highly recommend the app.

Using app

About 2 months

Total reviews

3

Average rating

5.0

1 / 5 Share

March 3, 2020

Support team is not responding & not being helpful when there's technical mistakes on their end. They will just leave you to resolve with Aus Post. Service has not been good recently & is deteriorating when you stay with them for long enough.

Using app

Over 2 years

Total reviews

6

Average rating

4.3

5 / 5 Share

July 18, 2017

Imagine this, for a moment… Two toddlers, 3 large crates of parcels, and a slow moving queue at the Post Office - twice a day! Now throw in printing off addresses individually and fulfilling all shipped orders individually too (trying to get more than 8 number and letter combos right in a row as the kids pull at you because they’re bored). This was life before StarShipIT. Now there’s no more queues at the post office or double handling of data, and all our tracking status comms with customers are automated. Plus, with the new feature where we can brand the tracking pages - the integration with our Shopify store just become even more seamless. In a nutshell? StarShipIT is a lifesaver.

Using app

Over 1 year

Total reviews

1

Average rating

5.0