All reviews

Rating Breakdown

  • 5
    86% (171 ratings)
  • 4
    6% (11 ratings)
  • 3
    0% (0 ratings)
  • 2
    3% (6 ratings)
  • 1
    6% (11 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Oct. 23, 2017

This is an incredible app, we've wasted so much time in the past having to manually enter consignments into StarTrack & Australia Post (cut address info.. paste.. spelling check.. address check.. delayed pause for printout.. repeat), with StarShipIT we can print out dozens of consignments in less than a minute. The time we're saving is just amazing. Big thanks to Neeraja and the team for all of the support getting us setup, the StarShipIT crew are awesome.

Using app

29 days

Total reviews

11

Average rating

5.0

5 / 5 Share

Oct. 8, 2017

Very good product for our e-commerce business selling in Australia and overseas. Have never had a technical fault with the software (other than infrequent occasions when the Australia Post data feed is interrupted by Australia Post beyond the control of StarShipit). Exceptional, fast, knowledgeable customer support always available during business hours.

Using app

About 1 month

Total reviews

7

Average rating

4.4

5 / 5 Share

Sept. 4, 2017

Great app, easy install and support team (Neeraja Janappareddy) has been very efficient and effective. This has saved our business huge amounts of time and time is money, highly recommend for online stores doing larger volumes.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 2, 2017

We migrated from ShipStation to StarShipIT and have found the app very useful with additional features that are relevant for us. The support we received (particularly from Neeraja) has been extremely professional and responsive. Thank you once again and we look forward to working together!

Using app

About 1 month

Total reviews

3

Average rating

4.0

5 / 5 Share

Aug. 23, 2017

Amazing software! This has saved us so much time. Integrated seamlessly with excellent support. Couldn't recommend this app enough.

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 23, 2017

Excellent. I have my shopify and Etsy accounts both linked in, and all i do is open up ishipit then print. So easy. I just couldn't cut and paste my details into Australia Post website any more as it was taking so long to do. I really recommend this app.

Using app

About 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 17, 2017

Only a few days in with this app installed and I can really see how it's going to be so useful. Well worth the money because you save tonnes of time. The best features for me are: 1. I don't have to fill out the labels manually anymore 2. The app sends my tracking emails 3. The app sends a completed order email when the parcel has been delivered. These things will be invaluable for my business moving forward.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 16, 2017

StarShipIt has made my life so much easier. We can easily process hundreds of orders a day with only 1-2 staff between printing orders and dispatching, really minimising our labour costs. StarShipIt is very reliable, and integrates well with our shipping partner DHL, and overall our delivery process is very seamless and provides our customers with a great experience.

Using app

Almost 5 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 1, 2017

Starshipit has been a great time saving change for me . Going from a CSV Import set up to the simplicity of Starshipit has proven to be working well for me so far . I would recommend it for anyone currently still using CSV import style labelling system.

Using app

7 months

Total reviews

3

Average rating

5.0

5 / 5 Share

July 27, 2017

When we made the switch to 3PL, we set up StarShipIt and it has been absolutely brilliant. There are always little quirks when transitioning to any technology, but implementing SSI has been super easy for us - really straight forward to install and set up, and whenever we've had a challenge or needed to set something up the customer service has been almost instant. It has made our lives so so so much easier, and we are incredibly grateful for that. Highly recommend the app.

Using app

About 2 months

Total reviews

3

Average rating

5.0

1 / 5 Share

March 3, 2020

Support team is not responding & not being helpful when there's technical mistakes on their end. They will just leave you to resolve with Aus Post. Service has not been good recently & is deteriorating when you stay with them for long enough.

Using app

Over 2 years

Total reviews

6

Average rating

4.3

5 / 5 Share

July 18, 2017

Imagine this, for a moment… Two toddlers, 3 large crates of parcels, and a slow moving queue at the Post Office - twice a day! Now throw in printing off addresses individually and fulfilling all shipped orders individually too (trying to get more than 8 number and letter combos right in a row as the kids pull at you because they’re bored). This was life before StarShipIT. Now there’s no more queues at the post office or double handling of data, and all our tracking status comms with customers are automated. Plus, with the new feature where we can brand the tracking pages - the integration with our Shopify store just become even more seamless. In a nutshell? StarShipIT is a lifesaver.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

4 / 5 Share

June 13, 2017

We only use StarShipIT for the rates, as we use other couriers which are not available with StarShipIT, so can't comment on the app itself. Otherwise, the shipping rates work 97% of the time, however, we are still seeing some inconsistencies with rates not returning. Support have been helpful in trying to resolve the issue, and we are currently working together on a fix.

Store

Smai

Using app

Almost 2 years

Total reviews

21

Average rating

5.0

5 / 5 Share

May 22, 2017

Great App, simple and effective – we recommend it for all our clients www.echic.com.au

Using app

9 months

Total reviews

11

Average rating

5.0

5 / 5 Share

May 2, 2017

Awesome shipping app! Great support from the team who helped us with the initial setup and fine tuning. We are Australian based, shipping mainly to AUS and NZ. Ship IT is now our shipping control centre, connected directly with our Australia Post and Fastway API’s. Hit print and away you go! Highly recommended if you’re sending more than 10 orders a day. Cheers from Michael - Beard & Blade

Using app

11 months

Total reviews

5

Average rating

5.0

5 / 5 Share

April 5, 2017

We've been using StarShipIT for a few months and it is working great for us. Customer support are very helpful and provide useful solutions. - Aaron @ The Regatta Shop

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 20, 2017

We have been using StarShipIT for over a year now and it is fantastic, it has streamlined our dispatch process and we can even print labels from our wireless picking app - support is always prompt - great system guys - would reccomend it to anyone!

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 15, 2017

Great app and very responsive team behind it - constantly working to improve their product and add new features too

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 1, 2017

Fantastic App. Works great & fantastic support.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 28, 2017

Easiest system to install and use! A few clicks of a button and we were good to go!

Using app

Over 1 year

Total reviews

1

Average rating

5.0