syncX: Stock Sync
Add, Update Products and Automate Suppliers Feed
Rating
4.6
feedback
1,332
chart
#147
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
2%
-
Less than a month
12%
-
Less than a year
48%
-
More than a year
37%
Reviews Summary
The reviews for the Stock Sync app on Shopify are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the app's effectiveness in inventory management, ease of use, and helpful customer support. Users appreciate the improvements in the app's functionality and the quick responses from the support team, especially when facing challenges during setup or synchronization. The app is praised for its ability to streamline inventory updates and provide a reliable solution for managing stock levels across multiple platforms. However, negative reviews mention issues with complicated integration processes, lack of clear documentation, slow response times from customer support, and occasional synchronization errors leading to inventory discrepancies and financial losses.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 5, 2024
Great app, awesome support couldn't recommend this app more. I have just moved to another platform and have installed this app again.
Thank you for your support! Your recommendation means the world to us! 😊🙌🥰
Dec. 3, 2024
I've used this app for 3 different websites and started with the older version. I love the improvements and new look. Much easier to work with although some parameter input is still hard to understand. Tech support is always quick and helpful and answers all of my questions, or solves the problem. I highly recommend this app for both inventory management and adding and removing inventory to your store.
Thank you for your thoughtful feedback and continued support! We're glad you love the improvements and find the app easier to use. Your insights on parameter inputs are valuable, and we'll keep working to make things even clearer. We're happy our tech support has been helpful—thank you for recommending us! 😊🤗💕
Dec. 2, 2024
I am extremely disappointed with the service I received from Stock Sync. Despite high expectations based on their marketing promises, my experience has been far from satisfactory. Firstly, the integration process was overly complicated and time-consuming. The lack of clear, comprehensive documentation made it even more frustrating. When issues arose, customer support is unhelpful, often taking days to reply with generic, uninformative answers. Additionally, the performance of the service has been subpar. Frequent synchronization errors have caused disruptions in my inventory management, leading to overselling and stockouts. This has not only caused financial loss but also damaged my reputation with customers. In summary, Stock Sync has failed to deliver the reliability and support I expected. I hope they take these issues seriously and make the necessary improvements to their service. I do not recommend making use of Stock Sync!
Hi Media Alliance CT, Thank you for your feedback, and we sincerely apologize for the issues you’ve experienced. We regret the challenges with the integration process, documentation, and support, as well as the synchronization errors impacting your inventory. We take your concerns seriously and are committed to resolving them. To ensure a more reliable experience, we’re improving our support response times and documentation while addressing performance issues. Please allow us to assist you further and make things right. We value your trust and appreciate the opportunity to improve. Thanks, syncX Team
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