syncX: Stock Sync
Add, Update Products and Automate Suppliers Feed
Rating
4.6
feedback
1,370
chart
#232
All reviews
Rating Breakdown
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April 4, 2025
Tried to setup this app to sync my Square store and Shopify. Sadly they do not document this process and their support did not have any helpful information. Already requested a refund from them.
Hi Slightly Furry Beverage Company, We sincerely apologize for the inconvenience you've experienced. We've assigned a dedicated executive to personally assist you and ensure everything is set up smoothly. Additionally, we will extend your free trial until the feed is fully up and running to make up for the delay. We're here to support you and genuinely appreciate your patience as we work to resolve this as quickly as possible. If you have any further concerns, please don’t hesitate to reach out directly. Thanks, syncX: Stock Sync Team
Feb. 24, 2025
Support team is as useful as a rock can be. Never online, you need to figure things on your own. I have ran into issues several times, opened tickets and their answer is extremely poor. if you are not savvy managing filters do not get this app
Hi wildernessdreams, We sincerely apologize for the inconvenience you've experienced. We've assigned a dedicated executive to personally assist you and ensure everything is set up smoothly. Additionally, we will extend your free trial until the feed is fully up and running to make up for the delay. We're here to support you and genuinely appreciate your patience as we work to resolve this as quickly as possible. If you have any further concerns, please don’t hesitate to reach out directly. Thanks, syncX: Stock Sync Team
Feb. 19, 2025
While the app, generally works fine, whenever i need help with changes, the support team are absolutely useless at giving help to get you back up and running quickly. They extend the downtime from proper use of the app, by being as unhelpful as they possibly can be.. Recommend finding a similar app from a company that can actually give you support and n to waste your money here..
Hi Slat Flats Clothing, We understand your frustration dealing with unresponsive support. We are truly sorry about that and have fixed the issue. Our executive agents are now ready to reply to your queries and solve it accordingly. We are committed to helping you and look forward to resolving any issues you may have. Thanks, syncX: Stock Sync Team
Feb. 13, 2025
So unhelpful and slow. I hate this support. Read it but don't help.
Hi Verrekijkergigant, Thank you for your feedback. We're sorry to hear you feel this way about our support. We have actively tried to assist you by responding to your emails and being available for the scheduled call, but we did not receive a response, and the call was missed. Please let us know a convenient time for you, and we would be happy to arrange another session to address your concerns. We are committed to helping you and look forward to resolving any issues you may have. Thanks, syncX: Stock Sync Team
Jan. 3, 2025
I just recently installed the software, but can't get the app to work with my store. I wrote twice to the technical support and zero response. Why would I spend any extra money on a company that can't even respond when I need them??
Hi xo steele LLC, Thank you for informing us about the issue you're experiencing. We apologize for any inconvenience. We couldn't find any emails from you in our support system, likely due to a technical error. Please resend your inquiry to support@stock-sync.com. Once received, we will prioritize your request to resolve the issue promptly. We appreciate your time and trust in providing the support you need.
Jan. 23, 2025
This application has been an absolute nightmare to deal with. I’ve tried it on both BigCommerce and Shopify, and the experience has been nothing short of disastrous. One of their agents claimed he would set up SyncX for me, but instead, he botched the process so badly that it resulted in the deletion of half my products. This has caused immense trouble for my online store, costing me significant time and money to re-upload the products. Not to mention, I’ve lost a considerable amount of business due to the deleted items. The lack of accountability from their team has only added to the frustration. Customer support has been utterly useless in resolving these issues or taking responsibility for the harm their actions have caused. Yas from SyncX reached out at one point, but their involvement didn’t lead to any meaningful resolution. Instead, I’m left dealing with the financial and operational fallout from their incompetence. I cannot, in good conscience, recommend SyncX to anyone. This app has caused more harm than good and has proven to be one of the worst decisions I’ve made for my business.
Dear Office Stock, Thank you for your feedback. We apologize for the difficulties you've encountered with our application on BigCommerce and Shopify. Your experience does not meet our service standards, and we regret any frustration this has caused. Your plan was downgraded to Trial due to the app being reinstalled. To restore your previous limits, please resubscribe to the Pro plan, and we assure you that you won't be double charged. We will assist you in setting up the feed for smooth operation. Please let me know once you upgrade your plan, and we can help with the setup. Your satisfaction is important to us, and we are committed to providing you with a better experience moving forward.
Dec. 2, 2024
I am extremely disappointed with the service I received from Stock Sync. Despite high expectations based on their marketing promises, my experience has been far from satisfactory. Firstly, the integration process was overly complicated and time-consuming. The lack of clear, comprehensive documentation made it even more frustrating. When issues arose, customer support is unhelpful, often taking days to reply with generic, uninformative answers. Additionally, the performance of the service has been subpar. Frequent synchronization errors have caused disruptions in my inventory management, leading to overselling and stockouts. This has not only caused financial loss but also damaged my reputation with customers. In summary, Stock Sync has failed to deliver the reliability and support I expected. I hope they take these issues seriously and make the necessary improvements to their service. I do not recommend making use of Stock Sync!
Hi Media Alliance CT, Thank you for your feedback, and we sincerely apologize for the issues you’ve experienced. We regret the challenges with the integration process, documentation, and support, as well as the synchronization errors impacting your inventory. We take your concerns seriously and are committed to resolving them. To ensure a more reliable experience, we’re improving our support response times and documentation while addressing performance issues. Please allow us to assist you further and make things right. We value your trust and appreciate the opportunity to improve. Thanks, syncX Team
Oct. 30, 2024
Do not install this app if you are pressed for time. Their support only helps you untill you make a purchase. Then they go quiet. We have a large store in Woocommerce and migrating from there to Shopify, it is very frustrating troubleshooting issues with their app as they take now up to a full day to respond. Their app also does not work very well in that it creates duplicates on thousands of products. They refuse to accept that it is their app doing this. Not happy and already looking at alternatives.
Thank you for sharing your feedback, and we sincerely apologize for the challenges you’ve encountered. We understand how crucial timely support is during a large migration, especially when transitioning a store of your scale. While we aim to provide prompt responses, we acknowledge the delay and are actively working to improve our response times. The issue with duplicate products is something we take very seriously. We are committed to identifying the root cause and ensuring the app functions as expected. Our technical team is prioritizing this matter and will work closely with you to resolve it as swiftly as possible. We’ve already sent you an email to provide further assistance—please check your inbox at your convenience. Additionally, if you're open to scheduling a call or would like more immediate support, we’re happy to arrange that. Your business is important to us, and we’re dedicated to ensuring a smooth migration process.
Oct. 16, 2024
This app has taken a complete nose dive and support haven't been a great help with communication this last few weeks. Just the generic we will get back to you with no updates. Suddenly the add feed for my wholesaler "Windsor" has stopped pulling images entirely and is creating listings without product images absolutely destroying the trust and integrity of my business and costing me thousands as a result. No updates as to where things are at or a permanent solution to address the issue that keeps happening (Third time). Not even an offer from the team for some compensation in the way of credits or points since it isn't affecting their income. Be warned, was excellent for a long time but when things do go wrong and bug out you'll be left holding the bag alone.
We are sorry about the image problems after reimporting them. All the images are okay now. We suspect the images were unavailable, or there were issues with the supplier's server during that time. Our team will look into this and hope to avoid this in the future.
Oct. 16, 2024
I have an issue where the App is reading the incorrect sheet on an Excel feed, so all my product pricing and quantities are incorrect on my live site. As you can imagine, this isn't good for business. I have reached out to support via email and on their so-called live chat, but I have had zero response. If you are looking for an App that takes customer service seriously, I would not suggest Stock Sync.
Hi there, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the issue you're experiencing with the incorrect sheet being read on your Excel feed. We understand how critical accurate product pricing and quantities are to your business, and we’re committed to resolving this for you as quickly as possible. Regarding your mention of our support response, we take customer service very seriously and aim to reply to all inquiries in a timely manner. Upon reviewing our records, we can confirm that we have responded to your previous communications, but it seems there may have been a gap in our correspondence. We are sorry for any frustration this may have caused and are more than happy to assist you further. We reached out to you. Please check the email so we can resolve this issue and ensure your site is back to running smoothly. Thank you for your patience and understanding. We value your business and are here to help in any way we can. Thanks, syncX: Stock Sync Team
July 28, 2024
This app is a scam. The company that makes this app has charged my shopify account hundreds of dollars that I did not agree to and now they will not refund me and nor will shopify. Avoid using this app.
Hi 1buy.au, We apologize for the inconvenience you've experienced with Stock Sync. We have issued the refund to your store in app credits. We did not charge you any extra and it was all prorated. Thanks, syncX: Stock Sync Team
July 24, 2024
App wiped a load of data off live site, 3 weeks later no reply off support. Reported to Shopify, may be they have gone under.
Hi Distinctly Living, We are truly sorry to hear about the problems you've experienced and the delay in our response. Your feedback is extremely important to us, and we deeply regret any inconvenience this situation has caused. We are dedicated to providing reliable services and timely support to all our users. The data loss you mentioned is concerning, and we understand the frustration it must have caused. We are currently investigating this issue to ensure it does not happen again. We sincerely apologize for our lack of communication. Please rest assured that we are committed to resolving your issue as quickly as possible. We have contacted you via email, so please check your inbox. Thank you for your patience and understanding. Best regards, syncx: Stock Sync Team
July 20, 2024
It was really difficult to set up, and after hours of trying to contact support, I have given up. This app is not designed for their users at all. I feel like I need a Shopify Expert to help me set it up. Also, the support chat doesn't respond, and the support email I sent bounced back, telling me to use the chat. This is a shame because the reviews of when the app works look good.
Hi Happy Pet Life, I'm sorry to hear about your recent experience with our service. We strive to provide reliable and efficient solutions, and it's disappointing to know that we fell short in your case. Regarding your feed issues and the delay in support response, I understand how frustrating this can be. We did notice there was an issue with the support email last week due to the third-party plugin, and we have solved it. We will help to set up the feeds and follow up through email with you. Thank you for bringing these issues to our attention, and we apologize again for any inconvenience caused. Thanks, syncX: Stock Sync
July 16, 2024
Great app, but sadly the customer support sucks. They take ages to answer. For me speed is the key. Having problems and taking alot of time to solve it is not good for any business.
Hi Dofts, Thank you for your feedback. We're sorry to hear about your experience and understand your concerns. We apologize for not responding on time and assure you that we will improve. We are committed to continuous improvement and take all feedback seriously to ensure that we resolve your issues. Please get in touch with our support team at support@stock-sync.com so we can address your specific issues promptly. Thank you for bringing this to our attention. We appreciate your patience and the opportunity to make things right. Best regards, syncX: Stock Sync
July 10, 2024
I really don't know what they did in the last update, but everything stopped working , without any change from our end. And not to mention that our previous active plan had every 1 hour scheduling and now they change it to 6-hour window , without telling us about. Our feed is not working 6 days now, we found out today and the support is taking ages to reply. We are of course moving to another app , this is totally unacceptable
Hi Oh Baby, I'm sorry to hear about your recent experience with our service. We strive to provide reliable and efficient solutions, and it's disappointing to know that we fell short in your case. Firstly, I'd like to apologize for any inconvenience caused by the changes in our scheduling intervals. We should have communicated these updates more clearly, and everything is okay now. The issue occurred because the app migrated to use the new Shopify GraphQL API and required an extra permission step before the feed could work again. Regarding your feed issues and the delay in support response, I understand how frustrating this can be. We had resolved as your need, please do check from your end now. Thank you for bringing these issues to our attention, and we apologize again for any inconvenience caused. Thanks, syncX: Stock Sync
June 19, 2024
Downhill fast. Uploading product does not work like it used to. Columns are not used for the correct information. Upload logs don't show details for variants.
We sincerely apologize for the inconvenience you've experienced with our product upload functionality. Your observations are critical to us, and we are committed to resolving these issues promptly. We want to follow up on your earlier dissatisfaction regarding the imported products. Can you please give us a chance to resolve this asap? Will you be available for a quick call to resolve this issue more quickly? We kindly request you reconsider your review, considering our commitment to making things right. Your satisfaction is our top priority, and we want to ensure that your next experience with us exceeds your expectations.
May 20, 2024
We have had no luck in getting any type of response from support when contacting. It is incredibly frustrating when setting up a new app that you are hopeful it does what you need it to for your store. When no one is available to assist in anything, it makes things much more difficult. I set up in two stores thinking this would be a great fit, but after frustration and lack of response from the support team, I have uninstalled. I would appreciate a refund for both stores I installed this for.
Hi there, Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience and frustration you've experienced with our support team. We understand how critical timely support is, especially when setting up a new application for your store. We're truly sorry that we did not meet your expectations and were unable to assist you promptly. Your feedback is important to us, and we are taking immediate steps to improve our support processes to ensure this doesn't happen in the future. We would greatly appreciate the opportunity to help resolve the issues you encountered. If you are open to it, we would like to help you sort out the issue accordingly. Regarding your refund request for your stores, we have done that. Once again, we apologize for any inconvenience this has caused and appreciate your understanding and patience. If you have any other questions or need further assistance, please don't hesitate to reach out. Thanks, Stock Sync Team
March 21, 2024
I installed the app tried to communicate to Ray on their chat which does not allow me to type. I then communicated via email as an alternative com. not getting feedback from them yet. Frastrated customer.
We are really sorry to hear about your frustration. Your feedback is important to us, and we're committed to resolving any issues you face. I'll ensure that our team addresses your concerns promptly. Thank you for bringing this to our attention.
Nov. 12, 2024
The app is working well, but if you scale and have multiple feeds their support is super bad, they answer after a long time and in many cases don't solve the problem, the support here is the most important thing because for stores that have many feeds sometimes things can stop working and only they can fix. Moreover, there is an ongoing error that doesn't update the stock on time, we had over 100 out-of-stock orders and they don't know how to fix it, so we are searching for a new app.
Thank you. It's great to hear Stock Sync is the best for your three stores! Really appreciate your wonderful feedback. 🙌💕
Jan. 23, 2024
Back down to 1 star. Keeps wasting my credits and importing products previously imported before
Dear Black Diamond Label, We apologize for the frustration caused by the credit and product import issues you encountered. Your feedback is crucial, and we're committed to resolving this swiftly. To address the problem, we kindly ask for more details on affected transactions and products. Your patience is appreciated, and we value your input. For further assistance, please contact our customer support at support@stock-sync.com Thank you for your understanding. Best, Stock Sync team