syncX: Stock Sync

Hi My Store, We apologize for the inconvenience you've experienced with Stock Sync. We have identified the issue. The file name is incorrect. We have fixed it and you are able to update the products now. Please reach out to [email protected] if you need further assistance. Thanks, syncX: Stock Sync Team

Hi 1buy.au, We apologize for the inconvenience you've experienced with Stock Sync. We have issued the refund to your store in app credits. We did not charge you any extra and it was all prorated. Thanks, syncX: Stock Sync Team

Hi Distinctly Living, We are truly sorry to hear about the problems you've experienced and the delay in our response. Your feedback is extremely important to us, and we deeply regret any inconvenience this situation has caused. We are dedicated to providing reliable services and timely support to all our users. The data loss you mentioned is concerning, and we understand the frustration it must have caused. We are currently investigating this issue to ensure it does not happen again. We sincerely apologize for our lack of communication. Please rest assured that we are committed to resolving your issue as quickly as possible. We have contacted you via email, so please check your inbox. Thank you for your patience and understanding. Best regards, syncx: Stock Sync Team

Hi Happy Pet Life, I'm sorry to hear about your recent experience with our service. We strive to provide reliable and efficient solutions, and it's disappointing to know that we fell short in your case. Regarding your feed issues and the delay in support response, I understand how frustrating this can be. We did notice there was an issue with the support email last week due to the third-party plugin, and we have solved it. We will help to set up the feeds and follow up through email with you. Thank you for bringing these issues to our attention, and we apologize again for any inconvenience caused. Thanks, syncX: Stock Sync

Hi Dofts, Thank you for your feedback. We're sorry to hear about your experience and understand your concerns. We apologize for not responding on time and assure you that we will improve. We are committed to continuous improvement and take all feedback seriously to ensure that we resolve your issues. Please get in touch with our support team at [email protected] so we can address your specific issues promptly. Thank you for bringing this to our attention. We appreciate your patience and the opportunity to make things right. Best regards, syncX: Stock Sync

Hi Oh Baby, I'm sorry to hear about your recent experience with our service. We strive to provide reliable and efficient solutions, and it's disappointing to know that we fell short in your case. Firstly, I'd like to apologize for any inconvenience caused by the changes in our scheduling intervals. We should have communicated these updates more clearly, and everything is okay now. The issue occurred because the app migrated to use the new Shopify GraphQL API and required an extra permission step before the feed could work again. Regarding your feed issues and the delay in support response, I understand how frustrating this can be. We had resolved as your need, please do check from your end now. Thank you for bringing these issues to our attention, and we apologize again for any inconvenience caused. Thanks, syncX: Stock Sync

We sincerely apologize for the inconvenience you've experienced with our product upload functionality. Your observations are critical to us, and we are committed to resolving these issues promptly. We want to follow up on your earlier dissatisfaction regarding the imported products. Can you please give us a chance to resolve this asap? Will you be available for a quick call to resolve this issue more quickly? We kindly request you reconsider your review, considering our commitment to making things right. Your satisfaction is our top priority, and we want to ensure that your next experience with us exceeds your expectations.

Hi there, Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience and frustration you've experienced with our support team. We understand how critical timely support is, especially when setting up a new application for your store. We're truly sorry that we did not meet your expectations and were unable to assist you promptly. Your feedback is important to us, and we are taking immediate steps to improve our support processes to ensure this doesn't happen in the future. We would greatly appreciate the opportunity to help resolve the issues you encountered. If you are open to it, we would like to help you sort out the issue accordingly. Regarding your refund request for your stores, we have done that. Once again, we apologize for any inconvenience this has caused and appreciate your understanding and patience. If you have any other questions or need further assistance, please don't hesitate to reach out. Thanks, Stock Sync Team

We are really sorry to hear about your frustration. Your feedback is important to us, and we're committed to resolving any issues you face. I'll ensure that our team addresses your concerns promptly. Thank you for bringing this to our attention.

Dear Black Diamond Label, We apologize for the frustration caused by the credit and product import issues you encountered. Your feedback is crucial, and we're committed to resolving this swiftly. To address the problem, we kindly ask for more details on affected transactions and products. Your patience is appreciated, and we value your input. For further assistance, please contact our customer support at [email protected] Thank you for your understanding. Best, Stock Sync team

Hi [email protected], I hope this email finds you well. We recently noticed that you left a one-star review for our product, and we're genuinely sorry to hear about your experience. We take your feedback seriously and are eager to understand the challenges you faced during the setup of your feed. To better assist you in overcoming any difficulties, please share more details about the issues you encountered during the feed setup process. Your insights are valuable to us, and we would appreciate any information you can provide. You can reach out to us at [email protected] or Schedule a call and our experts will provide you with personalized assistance to make your feed setup experience as smooth as possible. We are committed to turning your negative experience into a positive one and ensuring that you have a successful and satisfying setup process. Thank you for allowing us to address your difficulties. We look forward to your response and the chance to assist you with your feed setup. Thanks, Stock Sync Team

We're truly sorry 😞 to hear about your negative experience. Upon reviewing your ticket, we can confirm that we responded promptly on the same day. However, it appears that we haven't received any follow-up from you. To ensure we're addressing your concerns effectively, could you please verify that your messages were sent to the correct email address? Please note that our responses are typically sent within 24 hours, and if we do not receive a reply within 7 days, the ticket will be marked as resolved. We take your feedback seriously and will investigate the issue immediately. Our team will reach out to you to resolve your concerns. We're sorry things didn't go as expected. We're here to make things right for you. Thanks for bringing this to our attention. 🙏 Thanks, Stock Sync Team

Dear Footfixinc, We are sorry to hear that you had a negative experience. We apologize for any inconvenience caused and understand your frustration. Our team is actively working to resolve the issue. Kindly let us know which variants are not updating correctly so that we can investigate further. Thank you for your patience and understanding. Thanks, Stock Sync Team

Dear Mano batai gražūs, I'm sorry to hear about your experience. We apologize for any inconvenience caused and understand your frustration. We strive to provide the best service possible, but we fell short in your case. We value your feedback and will use it to improve our operations and address the issues you faced. Upon checking further, it is shown that the schedule for an automatic update was NOT enabled, we enabled it. Please inform us if there is anything else we may have overlooked. We apologize once again for any delay in addressing your concern. Thanks, Stock Sync Team

Dear Gifts and Baskets, We apologize for the issue you're experiencing. We haven't received any emails from you recently. Can you please double-check that you sent them to the correct address? Furthermore, we don't charge any additional fees for our support. If you have any further concerns, please don't hesitate to contact us at [email protected] for assistance.

Dear My Store, We sincerely apologize for the unpleasant experience you had with our application. Our app is now back up and running smoothly. Please feel free to reinstall it and give it another go. If you encounter any additional concerns, please do not hesitate to contact us via [email protected] for assistance.

Dear Elegant Wickedness, We humbly apologize for the unfortunate experience you had with our application and our support service. The support service had an issue with the Billing site which had caused the probable miscommunication. However, we have refunded the requested amount now. We would truly like to help you resolve the issue you experienced with Stock Sync. We have already replied to your emails and even sent a new one but have not received any response yet. We kindly propose you reach out to Stock Sync - [email protected] - so we can be able to overcome this hurdle you have with a 1-month FREE trial. We truly look forward to hearing from you again.

We are truly sorry for your unfortunate experience with Stock Sync and understand that this app is critical for your business. There might be a technical issue when joining the online meeting. We are happy to explain anything in more detail or to hear from you about any other issues when you can reschedule another call. Since we are from different time zones, we are deeply sorry as during our non-working hours as our replies might delay especially during weekends/holidays.

Dear Chicago Paris, We are truly sorry for your unfortunate experience with Stock Sync and understand that this app is critical for your business. We are having a temporary email server issue at the time which makes the mail come late and definitely making sure this issue won't happen again. We are doing our best to make it work for most scenarios. We are still working on the issue for the BTS connection and will reply further to your email.

We apologise for the bad experience you are having. By default Stock Sync will scan all products to find matching SKU. But Stock Sync also come with a powerful filtering to scan only products by tags, vendor and many more (Learn more here https://help.stock-sync.com/article/100-stock-sync-filter-by-shopify-products). With filters, it will not scan the entire store for the matching SKU or barcode. Please contact our support to help you with the filters.