syncX: Stock Sync

We’re very sorry to hear about your experience. We’d like to clarify that syncX: Stock Sync never charges for support — all assistance from our team is completely free. Our agent had been actively trying to help you set up your import, but it seems communication was interrupted before we could resolve it. We’re always happy to continue helping you get your feed working correctly if you’d like to give it another try. — The syncX Team

We’re sorry to hear that you felt unsupported. Our team has been actively responding to your messages and working on your case, but it seems we may not have met your expectations in communication. We always strive to provide timely and clear assistance, and your feedback helps us improve. If you’re open to it, we’d be glad to continue working with you to resolve the issue fully. — The SyncX Team

We’re sorry to hear about your experience. Our team did attend all three calls that were scheduled, but it seems there may have been a timezone mismatch. We take appointments seriously and always want to be present and helpful. If you’d like, we’d be happy to reschedule at a time that works best for you and make sure you get a full walkthrough of the app. — The SyncX Team

Hi Mazelus, Thank you for your feedback and for appreciating our app. We’re very sorry to hear about your experience with our customer support. We understand how frustrating it can be to receive only automated responses when you need real assistance. Please note that we have already reached out to you via email — kindly check your inbox (and spam folder, just in case). We’re committed to improving our support process to provide more timely and personal help, and we hope to resolve your concern quickly. Thanks, syncX: Stock Sync

We’re truly sorry to hear about your experience — and we understand how frustrating the template issue must have been. We’re committed to regaining your trust and would love for you to give the improved version of Stock Sync another look. If there's anything still unresolved, feel free to reach out directly — we're here to help

Hi Slotman Customs, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with our support team was not up to the standard you rightfully expect. Please accept our sincerest apologies for any frustration or inconvenience this may have caused. We genuinely care about every customer interaction and are committed to delivering professional, respectful, and helpful support at all times. We’re disappointed to learn that we fell short in your case, and we’d love the opportunity to make things right. We contacted you about the API details and haven't received a response. We're here to help, please give us a chance to assist you. Thanks, syncX: Stock Sync

We’re truly sorry to hear about your experience — and we understand how frustrating the mapping issue must have been, especially when it impacted your sales. Since then, our team has implemented a number of improvements to the mapping function and overall sync reliability. We’ve also reinforced our internal support workflows to ensure issues are handled with greater speed and clarity. We’re committed to regaining your trust and would love for you to give the improved version of Stock Sync another look. If there's anything still unresolved, feel free to reach out directly — we're here to help

Hi Slightly Furry Beverage Company, We sincerely apologize for the inconvenience you've experienced. We've assigned a dedicated executive to personally assist you and ensure everything is set up smoothly. Additionally, we will extend your free trial until the feed is fully up and running to make up for the delay. We're here to support you and genuinely appreciate your patience as we work to resolve this as quickly as possible. If you have any further concerns, please don’t hesitate to reach out directly. Thanks, syncX: Stock Sync Team

Hi wildernessdreams, We sincerely apologize for the inconvenience you've experienced. We've assigned a dedicated executive to personally assist you and ensure everything is set up smoothly. Additionally, we will extend your free trial until the feed is fully up and running to make up for the delay. We're here to support you and genuinely appreciate your patience as we work to resolve this as quickly as possible. If you have any further concerns, please don’t hesitate to reach out directly. Thanks, syncX: Stock Sync Team

Hi Slat Flats Clothing, We understand your frustration dealing with unresponsive support. We are truly sorry about that and have fixed the issue. Our executive agents are now ready to reply to your queries and solve it accordingly. We are committed to helping you and look forward to resolving any issues you may have. Thanks, syncX: Stock Sync Team

Hi Verrekijkergigant, Thank you for your feedback. We're sorry to hear you feel this way about our support. We have actively tried to assist you by responding to your emails and being available for the scheduled call, but we did not receive a response, and the call was missed. Please let us know a convenient time for you, and we would be happy to arrange another session to address your concerns. We are committed to helping you and look forward to resolving any issues you may have. Thanks, syncX: Stock Sync Team

Hi xo steele LLC, Thank you for informing us about the issue you're experiencing. We apologize for any inconvenience. We couldn't find any emails from you in our support system, likely due to a technical error. Please resend your inquiry to [email protected]. Once received, we will prioritize your request to resolve the issue promptly. We appreciate your time and trust in providing the support you need.

Hi Media Alliance CT, Thank you for your feedback, and we sincerely apologize for the issues you’ve experienced. We regret the challenges with the integration process, documentation, and support, as well as the synchronization errors impacting your inventory. We take your concerns seriously and are committed to resolving them. To ensure a more reliable experience, we’re improving our support response times and documentation while addressing performance issues. Please allow us to assist you further and make things right. We value your trust and appreciate the opportunity to improve. Thanks, syncX Team

We are sorry about the image problems after reimporting them. All the images are okay now. We suspect the images were unavailable, or there were issues with the supplier's server during that time. Our team will look into this and hope to avoid this in the future.

Hi there, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the issue you're experiencing with the incorrect sheet being read on your Excel feed. We understand how critical accurate product pricing and quantities are to your business, and we’re committed to resolving this for you as quickly as possible. Regarding your mention of our support response, we take customer service very seriously and aim to reply to all inquiries in a timely manner. Upon reviewing our records, we can confirm that we have responded to your previous communications, but it seems there may have been a gap in our correspondence. We are sorry for any frustration this may have caused and are more than happy to assist you further. We reached out to you. Please check the email so we can resolve this issue and ensure your site is back to running smoothly. Thank you for your patience and understanding. We value your business and are here to help in any way we can. Thanks, syncX: Stock Sync Team

Hi Distinctly Living, We are truly sorry to hear about the problems you've experienced and the delay in our response. Your feedback is extremely important to us, and we deeply regret any inconvenience this situation has caused. We are dedicated to providing reliable services and timely support to all our users. The data loss you mentioned is concerning, and we understand the frustration it must have caused. We are currently investigating this issue to ensure it does not happen again. We sincerely apologize for our lack of communication. Please rest assured that we are committed to resolving your issue as quickly as possible. We have contacted you via email, so please check your inbox. Thank you for your patience and understanding. Best regards, syncx: Stock Sync Team

Hi there, We understand your concerns. Please reach out to [email protected] so that we can suggest the best way to reduce costs. We apologize for the frustration. Please send us an email so that we can assist you on how to sort out the issue. Thanks, syncx: Stock Sync Team

Hi Dofts, Thank you for your feedback. We're sorry to hear about your experience and understand your concerns. We apologize for not responding on time and assure you that we will improve. We are committed to continuous improvement and take all feedback seriously to ensure that we resolve your issues. Please get in touch with our support team at [email protected] so we can address your specific issues promptly. Thank you for bringing this to our attention. We appreciate your patience and the opportunity to make things right. Best regards, syncX: Stock Sync

We sincerely apologize for the inconvenience you've experienced with our product upload functionality. Your observations are critical to us, and we are committed to resolving these issues promptly. We want to follow up on your earlier dissatisfaction regarding the imported products. Can you please give us a chance to resolve this asap? Will you be available for a quick call to resolve this issue more quickly? We kindly request you reconsider your review, considering our commitment to making things right. Your satisfaction is our top priority, and we want to ensure that your next experience with us exceeds your expectations.