syncX: Stock Sync
Add, Update Products and Automate Suppliers Feed
Rating
4.6
feedback
1,282
chart
#189
All reviews
Rating Breakdown
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July 22, 2024
So far the program has been a life saver. The only problem I have now is that some of my feeds... and I only get 3 of them without paying $10 more per month when I already pay $15... Is that one of my feeds from the distributor has a DNA and DNA- prefix in front of the actual product SKU. So I cannot run just one instance of the feed, I have to have 2 or 3. When I try to modify my auto scheduled feed the settings don't get saved even for a manual update with the setting. So I have to have another feed that costs me more monthly in order to update those products from the same feed I am already paying for. It works great, I love the software. But I don't want to pay nearly 2x the price to get these particular SKU variants updated because of the prefix errors my distributor has.
Hi there, We understand your concerns. Please reach out to [email protected] so that we can suggest the best way to reduce costs. We apologize for the frustration. Please send us an email so that we can assist you on how to sort out the issue. Thanks, syncx: Stock Sync Team
July 26, 2024
They took a perfect app and ruined it. Congratulations.The new interface is the least user friendly interface I've come across with and the newest 'upgrade' limited the basic subscription to upload only 3 inventory files per month. Before this new update, we were able to upload as many as we needed. Now if we need to upload 10 files per month, we need to pay 4 times more? It is also impossible to contact their support team. None of the emails I got from their team can be replied to. Emails cannot be delivered. We have been trying to get some help with our subscription but no, not possible. After submitting my third incident ticket begging for an email address that I can actually reach out to them thru, one member of the support team acknowledged that other people are also experiencing the same issue with replying to their emails but that's all. I, once again, didn't receive any help or any other method to be able to communicate my issue and get some assistance. It's 2024 and you cannot reach a Shopify app with emails. Unbelievable. We will be cancelling our subscription soon. ***EDIT*** Following my initial review, Jor from the customer support team emailed me through their personal email address and assisted me with the situation. I no longer have an issue with the app and I was provided with the appropriate amount of information regarding the new interface and how to go on with uploading my files for inventory update. I really appreciate Jor's assist here - thank you. Hope they will fix the issue with their regular customer support emails as well.
Hi Koy Resort, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you’ve experienced with the recent changes to our app and our support system. We understand how critical it is for you to have a user-friendly interface and flexible upload options for your inventory files. The intention behind the recent update was to improve functionality and efficiency, but we regret that it has caused difficulties for you. Your feedback is invaluable, and we are already working on ways to make the interface more intuitive based on user experiences like yours. Regarding the upload limitations on the basic subscription, we recognize the impact this has on our users. Your specific situation highlights the need for a more flexible approach, and we will consider this in our ongoing improvements. We are truly sorry about the issues you’ve faced with contacting our support team. This is not the experience we aim to provide. We are currently addressing the technical problems with our email system to ensure that all communications are delivered successfully. In the meantime, please schedule a call with us directly via this link: https://calendly.com/syncx/30min. We will prioritize your request to resolve your subscription issue promptly. We appreciate your patience and understanding as we work through these challenges. We value your business and hope to have the opportunity to serve you better in the future. Please let us know if there’s anything else we can do to assist you. Warm regards, syncX: Stock Sync
Nov. 21, 2023
It has been challenging to get this running but I have recently had success. Its a great App and is very useful, it has been working brilliantly. For some reason there appears to be changes in how I do an updated CSV file from my website and I cannot find it. Very frustrating
Oct. 20, 2023
Very good app that is however let down by mediocre support. When they get round to replying, they resolve the issue, but that can take days. If your business - like ours - requires rapid inventory updates then you need proper support. Looking for alternatives.
Thank you for your positive feedback about our app. We apologize for any delays in our support response. We understand the importance of timely help for businesses like yours. We're actively working on improving our support for faster responses. If you're exploring alternatives, feel free to ask for recommendations. We appreciate your business and are committed to serving you better in the future.
Jan. 29, 2022
My Stock is not updating on Shopify and 0% stock updated on Stock Sync. My CSV and shop systems shows stock available but when i add the products to shopify its shows SOLD OUT
Nov. 10, 2021
I REALLY WANT TO TELL YOU THANK S FOR ALL COULD YOU ADD A BUTTON TO RE-SYNCHRONIZE EVEN IF IT WAS FIVE MIN AGO THKS
Thanks for the review. The "Start Process" button has no limits. You can rerun the sync once the feed process is completed. Please reach out to us to provide more details so we can help improve our app to serve our users better.
March 19, 2021
They reached out and offered an extended trial and help to setup. I had already found a better solution. I hope they shift to provide the service they offered after my initial 1* review but I'm increasing for the follow-up effort. 1st review below............ After first update that stalled at 66% for over an hour until I aborted to find that 2 DAYS later it updated my store from the out of date file. Support confirmed that it took 2 days but shouldn't take that long again. The only setup support they offered was a link to the knowledgebase. My update was only 4 simple fields and I never got the update to work correctly. This product and lack of prompt helpful support make it unusable.
We are sorry that the bad experience that you had. The feed process got stuck halfway that causing it to seem took 2 days to complete. We like to affirm that this rarely happens. We understand this store updated over 35k SKUs on a free trial plan which usually took just a few hours (for initial update). Stores with bigger SKUs have a higher chance to get stuck but are very rare. We hope that you would reach us again to give us another chance.
Feb. 19, 2021
It's too bad that scheduled feed updates are so limited. I plan on using a feed from a supplier, that has many stock updates during the day. They provide a feed that updates every half an hour, but I can only update every 4 hours, and that is only when using the biggest plan for this app. What can be done about this?
Hi there, We want to apologize for the bad experience. However, we would like to enlighten you that Stock Sync will schedule the updates to every one 1-hour by subscribing to a customized plan. To do so, we will adjust the variant limits, and the number of update feeds of existing plans. Do provide us the total variants in-store and the amount of update feeds you would like to have, and we will advise on the best plan to subscribe to. We will also include the hourly updates in the plan. Kind regards, Stock Sync team
Aug. 24, 2020
After initial problems with the CSV, everything has now worked. The team tried very hard. What is not so nice are the long waiting times. But if that is improved, everything is fine
April 10, 2020
It pulls the information through without giving a error which is great. I am struggling to get the correct data to pull through onto my business page engen-gc-gypsey-shopify. once stock items have been uploaded it doesn't refelect the product name (header) on column A, product price column .
The title is missing because the field mapping was configured incorrectly. We can help correct that and undo the previous import and credits will be reverted to. Please contact [email protected] for help.
Feb. 27, 2019
I have not operated a website with a lot of product but with only one product. your tool is good but not useful for me in my strategy. thank you very much for your help if I need it I will come back with pleasure see you soon
Thanks for your review. Stock Sync is very useful for store owner that has to update Shopify from a feed file.
March 25, 2018
Always a delay but the app works great. Disappointed I cant upload my images from my FTP server...
June 29, 2017
Pretty decent app for the money. My biggest complaint is the server delay. I have sync set to daily at 8:50 am. I have been in "1 hour server delay" for the past 2 hours - which is why I am giving it a 3 out of 5.
April 19, 2016
I have been trying to speak to someone to get some assistance with setting this up, nobody replies to me.