syncX: Stock Sync
Add, Update Products and Automate Suppliers Feed
Rating
4.6
feedback
1,289
chart
#133
All reviews
Rating Breakdown
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May 11, 2019
support is rubbish ,very frustrating and I wonder if I m dealing with ghost that can not provide a contact where I can speak to them for help, it been long trying to get this work .can any one here tell me how they manage to get theirs working as support seem to not even know about the app and re not wanting to speak over phone as its very hard to understand what he wrote in email
We have done our best with 45 replied between us. Your message has been specially handled by 3 persons, app developer, support guy, and product manager. We have been trying to tell the same message but couldn't get through. We are sorry that our app is not what you are looking for.
Nov. 20, 2020
OVER HALF OUR PRODUCTS DELETED - 1WK BEFORE BLACK FRIDAY & LEADING UP TO XMAS!!! Very disappointed with Stock Sync. I needed to tweek the add products feed, but this caused more than half our products to disappear - some deleted, despite the add feed apparently not deleting products already in your store already!!! products were re-imported, but all titles, descriptions, images, tags deleted/over ridden - we spent months optimising all our products for SEO - now all gone!!!!! response from Jor/Raj - which takes up to 24hrs is very blase - they do not seem to be bothered that our store now only has 95 products, when we had over 230 optimised products! AVOID!
We are sorry for the bad experience. From the logs, we don't see any trace of deletion or update of title, description, and tags. We hope that we can share one of the SKU so we have a closer look. We like to help you out, please reach us at [email protected].
May 15, 2018
Support Sucks!!! They don't answer. Sorry boys, it is true, I have all day waiting for your reply. I paid but you didn't appear.
Jan. 11, 2018
Sync from google doc does not work. It has been 3 weeks since I wrote an email with the screen shots. No one has bothered to get back. Poor service!
Nov. 3, 2017
can't update inventory unless you have price and my manufacturers spreadsheet inventory report doesn't have price, so this is very complicated and can't use the app.
Nov. 17, 2017
Bad support I have ever experienced, they took money for nothing. I have tried a lot with support. Nontheless, they were incompetent and going through endless loops with no help at all, probably they know for sure that they are not that good and that is why they ask for 5 stars before you use the app Inspite of subscription fees that I paid throgh shopify, when I press on update now for the feeds, i get a message telling me that trial expired. This is a highjacking act
Oct. 18, 2017
Tried to get the SOAP connection working and asked for support, two days later I was told to try again at the end of the week. I did, still didn't work and asked for an update and nothing. Not very good customer services. Please reply!!!!
Oct. 16, 2017
This app spam asks me for a rating every time I log in, so here's a rating. Will you leave me alone now please.
Aug. 1, 2017
not easy to figure out if your file is working or not and there's pretty much always a server delay - meaning you submit your file but it's usually 2 hours later when its updated so if you're in a rush it won't happen - today I've waited more than 4 hours and am still waiting...
May 21, 2017
Not Very Reliable - Paid extra to have hourly updates and nothing is updating over 24hrs still nothing - contacted support no reply from them
May 12, 2017
This app won't allow me to upload my files. It keeps saying I've reached my feed limit, even though I don't have one feed uploaded yet. Really disappointing. And no phone support doesn't help either!
Feb. 24, 2017
Works great when it is actually up and running, but frequent outages with the app being down. Today the app has been down all day so far. App Support is terrible! I have given up contacting their support department because I either don't get a response or when they do respond, it's 3-4 days later. Totally unacceptable!!!!
Dec. 7, 2016
Doesn't work at all. Just keeps giving match fails. No time to go and sit with a developer on something that should work to begin with. It's not rocket science, but this app just can't read the inventory.
Dec. 3, 2022
12/03/2022. Back into the dog house, you go! David Foster The Abbey The Abbey Since starting with these folks over a year ago, I can say they have come a long way. Their systems are working better after every update and can say they are working hard to elevate their App. As you can see we started on a rocky road and have been able to over come the challenges. Great job team, keep moving forward. I have tried to respond to the app developer. They ask question no action, I respond in a professional manner with detail, no action. To say I am getting quite upset with this lack of service or even some dialog would be an understatement. Regards Retired PMP .
July 19, 2018
My feeds keep stopping somehow, causing items that are sold out to not update. A major problem, obviously. I never changed the settings after starting the feed, yet they continue to have this problem. App worked fine for years, so Im not sure what the issue is. The last 2 months have been really awful though.
April 13, 2016
The application has corrupted or incorrectly set thousands of product entries during multiple runs of different import schemas. Customer support is unresponsive and takes forever even to acknowledge you have reported a problem. This is unacceptable as it leaves thousands of items with incorrect prices and quantities! I can no longer trust my product inventory being represented to my customers online due to this poorly written and supported software. Do not purchase!
Jan. 26, 2019
The app just does not work. Does not do what it says, tried several times, no errors, just doesn't do anything. RIP OFF!