All reviews

Rating Breakdown

  • 5
    63% (139 ratings)
  • 4
    8% (18 ratings)
  • 3
    6% (13 ratings)
  • 2
    8% (18 ratings)
  • 1
    15% (34 ratings)

1 / 5 Share

Oct. 26, 2023

Doesn't load on POS. I was instructed to report the bug but I don't see where to report it. When you try to use it on an iPhone or iPad, (both are using the most recent version of iOS - 17.0.3) it continually refreshes but never loads. It does work on desktop.

Using app

--

Total reviews

1

Average rating

1.0

4 / 5 Share

Oct. 17, 2023

Works great for receiving product with a bar code scanner, printing price label and generating purchase orders. Rarely had any down time

Using app

Almost 4 years

Total reviews

1

Average rating

4.0

2 / 5 Share

Oct. 17, 2023

getting this message 503 Service Temporarily Unavailable I'm paying two members of staff for the day to do nothing

Using app

Over 2 years

Total reviews

1

Average rating

2.0

Developer Reply

Hi, there! I'm sorry to hear that your staff were getting a 503 error when trying to access Stocky. If you're still seeing the error message, you may need to clear your browser's cache and cookies. It can also be helpful to check for browser updates. If the error message persists after troubleshooting, please contact our team via the Shopify Help Center so we can investigate and help you resolve the issue: bit.ly/2AWw5VA. Thank you! -Sophia, Shopify Support

1 / 5 Share

Oct. 10, 2023

App doesn't pick up all costs associated with some products rendering it completely useless for tracking inventory costs. In addition I spoke with someone at Shopify a couple months ago promising some sort of fix but haven't heard anything since.

Using app

Almost 2 years

Total reviews

1

Average rating

1.0

Developer Reply

Hello! We appreciate you stopping by and sharing your review. I can definitely understand the importance of being able to see the cost of products on hand in the Stocky app to better manage your inventory. It sounds like you previously communicated with our support team regarding your concerns. I'll be sure to pass along your feedback to our development team to look into implementing this feature in the future. While I can't guarantee if and when this will take place, I recommend keeping our Shopify Changelog (https://shopify.link/N5vR) on hand to stay up to date with new platform updates. -Victoria, Shopify Support.

2 / 5 Share

Oct. 2, 2023

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Using app

About 1 hour

Total reviews

3

Average rating

4.0

1 / 5 Share

Sept. 29, 2023

Stocky is absolutely a piece of garbage. Constantly down, orders won't sync up properly, how are we supposed to run a business like this?

Using app

Over 1 year

Total reviews

3

Average rating

3.7

Developer Reply

Hi Diamond Tool Store, thank you for taking the time to leave a review about your recent experience using Stocky. We are aware that some of merchants had issues accessing the app but this should be resolved now. If you are still experiencing issues with logging in or syncing your orders, please reach out to our authenticated support in our Help Center for further assistance. -Shay, Shop Support

1 / 5 Share

Sept. 29, 2023

This app is frequently not working, slow and buggy which means I can't get my job done. I've had trouble with it for three days in a row. I'm writing this review because it's currently giving me a 504 error and I have nothing better to do.

Using app

7 months

Total reviews

16

Average rating

3.8

Developer Reply

Hi Tulsa Body Jewelry, thank you for taking the time to leave a review about your recent experience using Stocky. We are aware that some of merchants had issues accessing the app but this should be resolved now. If you are still having any problems, please reach out to our authenticated support through the Help Center to report them. -Shay, Shopify Support

1 / 5 Share

Sept. 27, 2023

Server DOwn many times during the day. We cannot make Purchase orders when we want to.

Store

My Store

Using app

2 months

Developer Reply

Hi, there. Thanks for taking the time to give us your feedback and letting us know about this issue. Our team would love to help with this. Could you please create a support ticket and let us know more in depth about the issue you're facing, and when it seems to come up? Are you having issues using a specific device? Or was it intermittent? -Rio, Shopify Support

1 / 5 Share

Sept. 19, 2023

I am fighting to get Stocky to work with the DYMO required label printer. Is Stocky REALLY the only app that helps you receive products and prints labels? This is what I was told recently- " I was checking here and the newer models of DYMO Label Writer printers such as the 550 and 5XL do not work with the older DYMO Label Software. They only work with DYMO Connect for Mac, which is not compatible with Stocky as the web service was removed from the software. Note that this is a limitation from DYMO and not a decision Shopify has made." In response to shopifys reasonse below. Your technical support is the one who informed me that the Dymo printer required to use the stocky app is not compatible. Stocky all will not recognize the label attributes from the new dymo software.

Using app

6 months

Total reviews

6

Average rating

4.3

Developer Reply

Thanks for taking the time to write a review. We do have list of supported printers available with the Shopify platform listed here: https://shopify.link/qmzP. With that being said, I encourage you to reach out to our live support with any error messages you may have received while using the Stocky app. They will be in the best position to take a further look into the error you are receiving and advise further. You can get in touch with a Support Advisor by navigating to the Help Center: https://shopify.link/1w5D. -Ollie, Shopify Support

1 / 5 Share

Aug. 4, 2023

Latest update removed the ability to create builds for manufacturing product. The only reason to even use the app. Dumb dumb dumb.

Store

My Store

Using app

About 1 month

Developer Reply

Hi, there! Thank you for leaving your review and sharing that context. If you're having any trouble with features in Stocky since updating the app please reach out to our support team through your POS app. We'd be happy to take a look into it with you! -Erin, Shopify Support

2 / 5 Share

Aug. 2, 2023

I'm pretty much done with this app. I've been using it for 3 years. When I print off an in-stock inventory report any new products ordered and received have no cost listed (but the P.O. was created and received in Stocky complete with prices) I went to another report and was able to click and enter cost for the products. There was no save button and typically Stocky saves automatically. I printed a PDF and there were no costs listed despite having entered them. I "updated" and all the costs I had entered on the screen disappeared. I checked my settings and Stocky is apparently syncing with Shopify so there shouldn't be an issue as Shopify has costs entered for each product. I'll look to see if there is a Stocky specialist but it may be time to find something else.

Using app

Over 3 years

Total reviews

6

Average rating

4.0

Developer Reply

Thank you for taking the time to leave a review for Stocky, we really appreciate your candid feedback. I'm sorry to hear that you're having some trouble with the reporting functionality. Stocky makes an average cost price from your PO's by time. However, if you feel like settings are correct and the reports are showing as expected please create a support ticket via our Help Centre - https://shopify.link/WJna. Our team will be happy to help further. Thank you. -Iris, Shopify Support

1 / 5 Share

July 27, 2023

I tried to use it and found that it did not accurately reflect low inventory counts .. many out of stock items don't even show up unless i search by the variant that i know has zero in the inventory. It is supposed to make ordering easy. Not. I uninstalled it after trying to use it for a month.

Using app

About 2 months

Total reviews

1

Average rating

1.0

2 / 5 Share

Oct. 6, 2022

BEWARE, shopify Ruined this app by buying it. I used to pay $50 a month for Stocky before shopify bought it and it was worth it for the amazing customer service. There have been zero changes or updates, and the shopify customer service team doesn't even know how to use the app, so they can't help with anything. As others have mentioned, the forcasting feature isn't accurate. Plus there's no way to see which products are on order easily. Products are virtually impossible to edit individually- in order to update a cost I have to go into the supplier, find a product and edit. I have products that are carried by multiple distributors and have to assign each product to each distributor individually, a 7 step process per product, per distributor. suppliers --> choose supplier --> settings --> manage products --> assign products --> search --> add selected products. I miss Seb from Stocky!

Using app

About 6 years

Total reviews

1

Average rating

2.0

Developer Reply

Hello Lotus Blooms, thank you for taking the time to leave your review. I'll let our Reviews Team here know about your review. They look into feedback from merchants and take it into consideration for use on our platform. I'm sure other merchants such as yourself have had similar needs, so we may see this feature implemented on Shopify in the future!

5 / 5 Share

Sept. 6, 2022

A veteran user of Stocky since 2017 (when it was privately owned) it's been a vital part of our business. Although the user interface is a little dated it's highly functional and it's great and easy for raising POs for suppliers. The only downside is the forecast feature is sometimes not the most accurate needing tweaking which is most likely down to my own user settings otherwise, it's a great app, highly recommend it.

Using app

Almost 5 years

Total reviews

1

Average rating

5.0

4 / 5 Share

June 2, 2022

We have 8 brick and mortar locations, the app make it using for forecasting inventory needs at each of our locations, creating purchase orders based off a set criteria that you set and creating transfers between locations. It appears to be doing a good job that. I tested out the app a few years back and got frustrated with it and stopped using it. Thought I would come back and give it a try again. So far I am happy with it. However, there are some areas that need some improvement to make the app better. - I like the fact that it has a way to print barcodes based off purchase orders and stock transfers. However, it's only limited too Dymo printers. We use a Rollo at some of our locations. Would like to see more flexibility there. - When creating purchase orders and stock transfers based off suggestions, I would like to see a filter added to say "Show Minimum Re Order Stock Required". For example, ff we 1000 SKUs I don't want the purchase order or stock transfer suggestions to show me 900 SKUs that require us to order just one. It would be nice to set a minimum amount to be displayed on the purchase order or transfer such as 5 or 10 or whatever number we want. Because now, I have remove all the 900 SKUs individually by clicking the trash can icon to the right that I don't want. Or if this is not doable then add a checkbox next to all the SKUs on the purchase orders and transfers to allow me to select the 900 and hit remove. --- Also products are showing up when running the suggestions that are stocked at the location. Our team is open to working with Shopify to help make this a better app. It's a win - win for everyone.

Using app

About 1 year

Total reviews

8

Average rating

4.8

Developer Reply

Thanks for the great review! Greatly appreciated. There’s a setting under Preferences - Forecasting that will prevent every single out of stock item being added to the PO regardless of its performance. Please try deselecting “Keep in stock” and see if that helps. You can also set minimum order quantities per supplier by going to Suppliers - Settings - Order limits. Something else that might be helpful is the minimum order quantity column that can be enabled on the draft PO page. I'm looking into the issue with non-location products showing up when forecasting. Hopefully some of this is of help to you. We are currently building a team to work on Stocky full time so you should see some big improvements in the not too distant future. - Seb

1 / 5 Share

March 14, 2022

Garbage App. Shopify buying your app is the kiss of death. Mean's you'll never see an update or bug fix ever again. Reviews are filled with bad experiences and the app is missing core functionality like being able to apply different shipping costs to the COGS. If I buy 100 feathers and 100 bricks, the shipping cost will be evenly split across 200 items and there is no way to easily custom tailor these costs. It hasn't changed for the past 3 years. No improvement. Shopify is negligent at best.

Store

Sanshee

Using app

About 1 year

Total reviews

11

Average rating

3.8

Developer Reply

Hello Sanshee, thank you for taking the time to leave your review. I'll let our developer know about your feedback. They look into feedback from merchants and take it into consideration for use on our platform. I'm sure other merchants such as yourself have had similar needs, so we may see this feature implemented on Shopify in the future!

1 / 5 Share

Feb. 21, 2022

Useless at the moment as it doesn't even open within the Shopify POS app, have to open in Safari and in there barcode scanning doesn't work.

Store

Gear

Using app

7 months

Total reviews

1

Average rating

1.0

Developer Reply

Hello Gear, thank you for taking the time to leave your feedback. I am happy to let our developers know about your review, we are always looking to update our apps and make it user friendly for our merchants, as at the moment the Stocky app is only designed to work on a computer. As for the issue with the barcode scanner, I hope you were able to get it solved, we recommend reaching out to our retail support if you have issues with the hardware and we can help get it fixed.

5 / 5 Share

Feb. 10, 2022

For being free(I have Pro sub) it is a great app. I used to use Inventory Planner paying over $400/month for forecasting and purchase orders. I own and operate 4 Retail Locations and Online Store. The feature to allow Creating Purchase Orders with Forecasting for individual store is a winner. I get more accurate reorders/stocking per store. I noticed this app gets a lot of flack however for my use case it is working perfectly for me.

Using app

4 months

Total reviews

2

Average rating

5.0

1 / 5 Share

Feb. 3, 2022

I have been using stocky for 2 years. I believe is a great tool, but when Shopify pretends that in order to have a look at a simple sales report and see the total, I have to do my own calculation excel sheet and formulas when Im paying Shopify plan + Shopify POS pro, it gets me out of my nerves. Too bad shopify!!! Shame on you on this one

Using app

Almost 2 years

Total reviews

15

Average rating

4.6

Developer Reply

Hello Centroartesano, thank you for leaving your feedback.I will also certainly pass this up as a feature request to our developers as it is an idea that a lot of people would benefit from. At Shopify, we pride ourselves on the continued growth and development of our platform, and we are only able to strive towards this goal with feedback and comments from merchants just like you.

2 / 5 Share

Jan. 21, 2022

We switched to Stocky so that we wouldn't have to use different inventory systems for our website and brick and mortar. While some functionality is useful, there are some major issues. Our biggest has been that Shopify is refusing to fix a bug that makes every item show up on POs for any location, even if the item is only sold at one location. This has been immensely time-consuming and has led to us spending significantly more time on inventory management than is necessary. Buy beyond that, it was very frustrating to hear from Shopify that they're not planning to fix it at all. This clearly communicates to me that they don't actually care about our experience, and is very disappointing. I would not recommend going through the trouble of getting started with Stocky.

Using app

Over 1 year

Total reviews

2

Average rating

2.0

Developer Reply

Thank you for the review. We now have a dedicated team working on making Stocky better and have fixed the bug you mentioned in your review. There is a new option to exclude items from other locations: go to Preferences -> Forecasting, then check "Only include products associated with the receive location".