Stocky
Inventory Management for Shopify POS Pro
Rating
2.7
feedback
205
chart
#1,421
All reviews
Review RSS Feed
Aug. 14, 2024
Stocky is essentially useless for anything other than the most basic of functionality. No ability to see reports on when POs are due, no integration with Quickbooks or other accounting software, no ability to mass export or import POs, limited reporting functionality.... I could go on. It's disappointing that Shopify offers such a lackluster feature to fulfill a basic part of the retailer experience. UPDATE: They also have no workaround for multiple invoices per PO, which applies to over 70% of our orders, making their metrics for upcoming payments basically useless.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the impact of this change, I've gone ahead and shared your feedback with our developers. We are however, always working to improve platform and appreciate you sharing those points. - Blair, Shop Support
May 23, 2024
Can you not have SALES as a default column under the Reports → SKU/VARIANTS? Is it not blatantly obvious if you are looking at your stock, you would want to see how much you have sold?
Hi, there! Thanks for sharing your feedback. Currently, Stocky does not offer the option to set default columns in the SKU/Variant Report. You'll need to manually add the columns each time you access the report. I will be sure to pass your feedback along to our developers! - Greta, Shopify Support
April 23, 2024
This app has had the functionality that we needed and all of a sudden it no longer supports mobile devices. We have been using the app on Ipads for over a year and the latest update has killed that functionality. So annoying that we now need to find a new inventory management app. Looking at other reviews it appears that Stocky is on its way out.
Hi, there! Thank you for your review of the Stock App! We appreciate you taking the time to share your feedback here around this recent update and change in functionality. Though it's still possible to use Stock to count inventory using the Stocky Web App and a supported scanner, the inability to use a mobile device, and the POS App with Stocky to scan inventory is a hit to some user's workflows and expectations. I've taken the time to reach out to our Retail Team to share your feedback with them, so they can consider additional functionality around your feedback in any future Stocky updates. -Imogen, Shopify Support
April 18, 2024
Stocky itself is excellent for a small business but it lacks one major thing: integration to Shopify and POS that would enable showing when product will be in stock again. I do not understand why this has not been developed in the 4 years:(( And someone might say that Shopify inventory/ Purchase orders does provide this feature but who on earth can manually type hundred order lines without mistakes plus the time it takes..
Thank you for your review and feedback. This is a great feature request and I will make sure to provide this feedback to our developers. -Emily, Shopify Support
March 22, 2024
Can't use all features in the POS PRO app, contacted the support, but they are unwilling or unable to fix the problems. not recommended, if you use Shopify POS
Hi, there! I appreciate the desire to manage inventory within the Shopify POS app. At this time, the focus of Shopify POS is selling to customers in person, while all admin tasks including inventory management are handled either directly in the Shopify admin or in the Stocky app. Our team is happy to submit feature requests to our developers on your behalf, so please contact us again via the Help Center if there's anything else you'd like to add to the feedback you've shared with us. Thank you! -Sophia, Shopify Support
Jan. 29, 2024
Jan. 17, 2024
Bugs all the time and doesn't work on two of my location. We are paying monthly for this app and its not working. Looking for a new app to work with as this is a waist of money
Hi, thank you for taking the time to leave a review and to share your feedback. I definitely want to assist you in investigating the issues you are experiencing. Have you connected with our retail support team yet about the problems you are having with the app? If not, you can connect to them through our Help Center or through the support tap of your Shopify POS app. We're happy to investigate this with you. -Shay, Shopify Support
Jan. 5, 2024
About to totally disconnect this app from my store. Ugh! Trying to get support, but Shopify won't answer questions and instead points me to Stocky but from all I can gather, Shopify and Stocky are one and the same. What the heck?
Thanks for taking the time to write a review. The Stocky app is developed and supported by Shopify - for context, the application can assist you with optimizing your inventory and can be added directly to your Shopify store. With that being said, if you are experiencing issues with Stocky - you can get into contact with our live support by navigating to our Help Center: https://shopify.link/KWb8. -Ollie, Shopify Support
Dec. 18, 2023
Recommended by support Store changes required Stocky is available with a POS Pro subscription.
Oct. 26, 2023
Doesn't load on POS. I was instructed to report the bug but I don't see where to report it. When you try to use it on an iPhone or iPad, (both are using the most recent version of iOS - 17.0.3) it continually refreshes but never loads. It does work on desktop.
Hi, there. Thank you for taking the time to leave us a review for the Stocky App. If you're looking to report a bug to our team, as well as get some assistance with troubleshooting these functionality issues with your iOS devices, it's best that you contact our Retail Support Team. You can reach these folks by opening your Shopify POS app, navigating to the 'Support' Tab, and then calling the phone number that you see there. -Imogen, Shopify Support
Sept. 29, 2023
Stocky is absolutely a piece of garbage. Constantly down, orders won't sync up properly, how are we supposed to run a business like this?
Hi Diamond Tool Store, thank you for taking the time to leave a review about your recent experience using Stocky. We are aware that some of merchants had issues accessing the app but this should be resolved now. If you are still experiencing issues with logging in or syncing your orders, please reach out to our authenticated support in our Help Center for further assistance. -Shay, Shop Support
Sept. 29, 2023
This app is frequently not working, slow and buggy which means I can't get my job done. I've had trouble with it for three days in a row. I'm writing this review because it's currently giving me a 504 error and I have nothing better to do.
Hi Tulsa Body Jewelry, thank you for taking the time to leave a review about your recent experience using Stocky. We are aware that some of merchants had issues accessing the app but this should be resolved now. If you are still having any problems, please reach out to our authenticated support through the Help Center to report them. -Shay, Shopify Support
Sept. 27, 2023
Server DOwn many times during the day. We cannot make Purchase orders when we want to.
Store
My Store
Using app
About 1 month
Hi, there. Thanks for taking the time to give us your feedback and letting us know about this issue. Our team would love to help with this. Could you please create a support ticket and let us know more in depth about the issue you're facing, and when it seems to come up? Are you having issues using a specific device? Or was it intermittent? -Rio, Shopify Support
Sept. 19, 2023
I am fighting to get Stocky to work with the DYMO required label printer. Is Stocky REALLY the only app that helps you receive products and prints labels? This is what I was told recently- " I was checking here and the newer models of DYMO Label Writer printers such as the 550 and 5XL do not work with the older DYMO Label Software. They only work with DYMO Connect for Mac, which is not compatible with Stocky as the web service was removed from the software. Note that this is a limitation from DYMO and not a decision Shopify has made." In response to shopifys reasonse below. Your technical support is the one who informed me that the Dymo printer required to use the stocky app is not compatible. Stocky all will not recognize the label attributes from the new dymo software.
Thanks for taking the time to write a review. We do have list of supported printers available with the Shopify platform listed here: https://shopify.link/qmzP. With that being said, I encourage you to reach out to our live support with any error messages you may have received while using the Stocky app. They will be in the best position to take a further look into the error you are receiving and advise further. You can get in touch with a Support Advisor by navigating to the Help Center: https://shopify.link/1w5D. -Ollie, Shopify Support
Aug. 4, 2023
Latest update removed the ability to create builds for manufacturing product. The only reason to even use the app. Dumb dumb dumb.
Store
My Store
Using app
11 days
Hi, there! Thank you for leaving your review and sharing that context. If you're having any trouble with features in Stocky since updating the app please reach out to our support team through your POS app. We'd be happy to take a look into it with you! -Erin, Shopify Support
July 27, 2023
I tried to use it and found that it did not accurately reflect low inventory counts .. many out of stock items don't even show up unless i search by the variant that i know has zero in the inventory. It is supposed to make ordering easy. Not. I uninstalled it after trying to use it for a month.
March 14, 2022
Garbage App. Shopify buying your app is the kiss of death. Mean's you'll never see an update or bug fix ever again. Reviews are filled with bad experiences and the app is missing core functionality like being able to apply different shipping costs to the COGS. If I buy 100 feathers and 100 bricks, the shipping cost will be evenly split across 200 items and there is no way to easily custom tailor these costs. It hasn't changed for the past 3 years. No improvement. Shopify is negligent at best.
Hello Sanshee, thank you for taking the time to leave your review. I'll let our developer know about your feedback. They look into feedback from merchants and take it into consideration for use on our platform. I'm sure other merchants such as yourself have had similar needs, so we may see this feature implemented on Shopify in the future!
Feb. 21, 2022
Useless at the moment as it doesn't even open within the Shopify POS app, have to open in Safari and in there barcode scanning doesn't work.
Hello Gear, thank you for taking the time to leave your feedback. I am happy to let our developers know about your review, we are always looking to update our apps and make it user friendly for our merchants, as at the moment the Stocky app is only designed to work on a computer. As for the issue with the barcode scanner, I hope you were able to get it solved, we recommend reaching out to our retail support if you have issues with the hardware and we can help get it fixed.
Feb. 3, 2022
I have been using stocky for 2 years. I believe is a great tool, but when Shopify pretends that in order to have a look at a simple sales report and see the total, I have to do my own calculation excel sheet and formulas when Im paying Shopify plan + Shopify POS pro, it gets me out of my nerves. Too bad shopify!!! Shame on you on this one
Hello Centroartesano, thank you for leaving your feedback.I will also certainly pass this up as a feature request to our developers as it is an idea that a lot of people would benefit from. At Shopify, we pride ourselves on the continued growth and development of our platform, and we are only able to strive towards this goal with feedback and comments from merchants just like you.
Nov. 30, 2021
So, I rarely place a negative review but this time I just have to share. Months later, Shopify just doesn't seem to care to resolve the issues so time to share. Sorry in advance for the long post. I am busy just like every other shop owner out there so I am super not happy with having wasted so much time trying to set up things like the barcode scanner, label printing when receiving orders, etc. only to never have the issues resolved. Stocky has tons of potential but is VERY POORLY SUPPORTED. Don't bother asking their support for help shopify first liners have to idea it is now a shopify app (not new news) so after to argue with the agent, they ask their manager and finally they are forced to try to help you. But honestly if you spent an hour on the app you would know more than their agents. Every answer gets escalated then nothing. Sometime you get an email of instructions but no actual help beyond that.