All reviews

Rating Breakdown

  • 5
    95% (157 ratings)
  • 4
    1% (2 ratings)
  • 3
    1% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    3% (5 ratings)

Reviews with Text

  • 99% (163)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 1, 2021

I have used this app over the holidays and appreciate being able to specifically choose pick up times customers have available to choose from. I am doing another local promotion and things have changed in my theme and I couldn't get it to show up again. On a Saturday afternoon I emailed support and within less than an hour it was fixed and working. INCREDIBLE customer support! This was REALLY helpful too since I can only post in one local groups on a certain day of the month and was hoping to do so with everything working. BEYOND expectations and very appreciated.

Using app

5 months

Total reviews

7

Average rating

4.9

Developer Reply

Thank you for your great feedback!

5 / 5 Share

April 28, 2021

Great app that gives us a click and collect option in an uncomplicated way. Plenty of scope to scale up once we reopen our onsite retail. Very good support from Ali too.

Using app

22 days

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for your great feedback!

5 / 5 Share

Dec. 6, 2022

Installation was very smooth and when I had a suggestion for offering discounts for pick-up orders, the developer helped us out by adding that feature to our installation. Very responsive and professional. Update December 6, 2022 App continues to be great and the customer service from the developer is top notch. He should be commended for offering such a compelling option in the app store.

Using app

10 months

Total reviews

2

Average rating

4.0

Developer Reply

Thank you for your great feedback!

4 / 5 Share

April 21, 2021

Tech support at Genie is terrific! We're new to Shopify and needed a complicated pickup schedule, so I had a lot of questions. They were very helpful and responsive, and the app worked very well for us for what we were trying to do. In the future, it would be great if we could pick and choose which items have mandatory pickup and which have mandatory shipping. We tried to do that so we could also offer items from a print-on-demand company, but couldn't do that combination. In any case, we are very pleased with the app!

Using app

2 months

Total reviews

1

Average rating

4.0

5 / 5 Share

March 31, 2021

A great app - allows us to have multiple pickup locations and only one inventory location. Ali was an awesome help getting it installed on our site - amazing customer service!!

Using app

10 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your great feedback!

1 / 5 Share

Feb. 20, 2021

Deinstallation did not work, still some remaing assets which are slowing down my page extremly. Waiting now for CS to help. -------------------------------------- Here Genie CS's update what to do: "Please follow the following steps to make sure that everything is deleted out from your store: 1) Remove the {% include 'genie-store-pickup' %} line from your Layout > theme.liquid file. 2) Remove the line from your Sections > cart-template.liquid file. 3) Delete the Snipets > genie-store-pickup.liquid file. 4) Delete the Assets > genie-storepickup.scss file. 5) Delete the Assets > genie-storepickup.js file. 6) Delete the Assets > genie-storepickup-vender.js file. 7) Delete the Locales > en-GP.json file. Here is the guide as well that we have included in our application. http://www.genieapps.xyz/store_pickup/faq#uninstall-app "

Using app

24 minutes

Total reviews

3

Average rating

3.0

Developer Reply

Hi, I hope you are doing well. Our assets can not slow down any page because they are not used when the application has been uninstalled. As soon as the application gets uninstalled Shopify removes our access. That's why we are not able to delete any assets. The issue might be coming because of another code in your store. We can check your store for you that why it's getting slow. Thank you Ali

5 / 5 Share

Feb. 1, 2021

This team is awesome. They have helped me so many times with little adjustments. Great product, great people.

Using app

20 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 3, 2021

Did what we wanted it to do. It needed tweaking to get it to where we needed it to be but the support was excellent. Applied it to a new theme very quickly for us when we launched a new brand,

Using app

9 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your great feedback!

5 / 5 Share

Jan. 18, 2021

My store is online only and this app is going to help me manage my local pickups much better! The app did not install properly, however, the support was proactive and almost instant. I highly recommend this app.

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 16, 2020

The guys at Genie Store have gone above and beyond to help update integration and personalize so that orders are automatically created in our POS system.

Using app

6 months

Total reviews

7

Average rating

5.0

Developer Reply

Thank you for your great feedback!

5 / 5 Share

Dec. 11, 2020

The support for this app is fantastic. I just updated my theme and the widget was not displaying. I emailed support and it was fixed immediately. The app also works really well as store pickup has become a vital part of our business.

Using app

8 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your great feedback!

5 / 5 Share

Dec. 11, 2020

This app has truly saved my business during the covid-19 pandemic. The customer service is exceptional. I would give 10 stars if that was an option! Thank you Ali.

Store

honey

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your great feedback!

5 / 5 Share

Dec. 3, 2020

This app has come in handy for our business SO MANY TIMES. any questions or technical issues have always been handled promptly and seamlessly. simple and easy to use app on the back end of shopify too.

Using app

7 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your great feedback!

5 / 5 Share

Nov. 30, 2020

App is the right mix of simplicity with configuration options for what we needed. I wanted to avoid creating a bunch of locations and using Shopify's multi-location inventory management and just keep things simple. The developer is very responsive and helped tweak the css for our specific theme. Incredible experience and highly recommend.

Store

KAV

Using app

16 days

Total reviews

2

Average rating

4.0

Developer Reply

Thank you for your great feedback!

5 / 5 Share

Nov. 25, 2020

Great customer service. Was able to help us and we are not very tech-savvy! They were great and showed us examples of everything we were interested in before implementing it.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 19, 2020

We installed the app on our site and it works perfectly for us so far. Great job in development and service by the Genie team.

Using app

7 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your great feedback

5 / 5 Share

Nov. 6, 2020

Fantastic app and very good customer service from Ali - I would highly recommend this app for people wanting to offer a collection option to their customers. Great price too.

Using app

1 day

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for your great feedback

5 / 5 Share

Oct. 19, 2020

Just started using this app to offer local pickup locations for my customers so they can save shipping fees. I ran into a few problems and the support at Genie Apps has been phenomenal!

Using app

4 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your great feedback!

5 / 5 Share

Aug. 11, 2020

A fast and easy way to add a curbside pickup option to our store. Ali customized our emails and customer interface to match our brand and store. Easy to set up, easy to modify, without having to change anything about our Shopify locations or shipping origins.

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your great feedback!

5 / 5 Share

Aug. 10, 2020

Great app when you need customers to select date/time for store pickup. The developer was very responsive with questions and was very helpful in getting it set up for our store. Highly recommend!

Using app

5 days

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for your great feedback!