All reviews

Rating Breakdown

  • 5
    96% (182 ratings)
  • 4
    2% (4 ratings)
  • 3
    1% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    1% (2 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 22, 2021

I am currently using the free trial to see if it's worth paying for. It turns out their support team is very helpful and efficient. Keep it up. Thanks

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your great feedback!

4 / 5 Share

April 21, 2021

Tech support at Genie is terrific! We're new to Shopify and needed a complicated pickup schedule, so I had a lot of questions. They were very helpful and responsive, and the app worked very well for us for what we were trying to do. In the future, it would be great if we could pick and choose which items have mandatory pickup and which have mandatory shipping. We tried to do that so we could also offer items from a print-on-demand company, but couldn't do that combination. In any case, we are very pleased with the app!

Using app

3 months

Total reviews

1

Average rating

4.0

5 / 5 Share

April 2, 2021

I love the fact customers now have the choice of pick-up or delivery. I had difficulties getting the app up and running! Pick up Genie App reps helped me out promptly and efficiently! So grateful! Not only were they prompt with helping me out. Pickup by Genie reps also answered every email request or question just as quickly as I wrote them. Thank you again!

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your great feedback!

5 / 5 Share

March 31, 2021

A great app - allows us to have multiple pickup locations and only one inventory location. Ali was an awesome help getting it installed on our site - amazing customer service!!

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your great feedback!

5 / 5 Share

March 12, 2021

This app is amazing... but even better is the developer. Ali is AMAZING to deal with!! He has gone over and above to help me with getting this app up and running for my store. I would not hesitate for a second to recommend this app and the developer. This app has done exactly what I needed from shopify for local pickup with more than one location, without splitting inventory. Cannot say enough good things!

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your great feedback!

1 / 5 Share

Feb. 20, 2021

Deinstallation did not work, still some remaing assets which are slowing down my page extremly. Waiting now for CS to help. -------------------------------------- Here Genie CS's update what to do: "Please follow the following steps to make sure that everything is deleted out from your store: 1) Remove the {% include 'genie-store-pickup' %} line from your Layout > theme.liquid file. 2) Remove the line from your Sections > cart-template.liquid file. 3) Delete the Snipets > genie-store-pickup.liquid file. 4) Delete the Assets > genie-storepickup.scss file. 5) Delete the Assets > genie-storepickup.js file. 6) Delete the Assets > genie-storepickup-vender.js file. 7) Delete the Locales > en-GP.json file. Here is the guide as well that we have included in our application. http://www.genieapps.xyz/store_pickup/faq#uninstall-app "

Using app

24 minutes

Total reviews

3

Average rating

3.0

Developer Reply

Hi, I hope you are doing well. Our assets can not slow down any page because they are not used when the application has been uninstalled. As soon as the application gets uninstalled Shopify removes our access. That's why we are not able to delete any assets. The issue might be coming because of another code in your store. We can check your store for you that why it's getting slow. Thank you Ali

5 / 5 Share

Feb. 9, 2021

Great app. Makes us possible to have different pick up locations. Ali, the founder of the app, was us of great help with personalising and improving some features for our shop!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 1, 2021

This team is awesome. They have helped me so many times with little adjustments. Great product, great people.

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 3, 2021

Did what we wanted it to do. It needed tweaking to get it to where we needed it to be but the support was excellent. Applied it to a new theme very quickly for us when we launched a new brand,

Using app

About 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your great feedback!

5 / 5 Share

Jan. 25, 2021

Very good app, support is very accurate and fast too, thanks for a good app that is working perfectly for us!

Using app

About 2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 19, 2021

Customer Support is OUTSTANDING! So SO Helpful. They fixed my user error problems and told me how to fix it myself in the future (I asked!) We have multiple location inventory that can be used with multiple location pick up. It has time slots for pick up, and preparation times - Example- we do NEXT DAY LOCAL PICK UP at Either Location... You can do this with this App (just adjust your preparation time!). You can also black out the days in which your shop is closed. There is a Store Pick Up button that appears in your shop. You can set up confirmation emails as well - especially with multiple location options- this is so helpful. It will not mess with your fullfillment options. It's either Fullfilled or Unfullfilled. (There is no "ready for pick-up" so you don't have to worry about the extra step- if you're into that sort of thing) Also you can't beat their price for what their app does. I just can't express how amazed I am with their service. HIGHLY RECOMMEND. This is a True Review. Not Paid or Offered "Free Gifts" They legit.

Using app

29 days

Total reviews

1

Average rating

5.0

Developer Reply

Really thanks for your great feedback!

5 / 5 Share

Jan. 18, 2021

My store is online only and this app is going to help me manage my local pickups much better! The app did not install properly, however, the support was proactive and almost instant. I highly recommend this app.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 16, 2021

I use this app to help me control my pick-up orders. Support was great by responding very quickly and helping me customize my ordering process. I very much recommend them.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your great feedback!

5 / 5 Share

Jan. 10, 2021

Easy, practical, intuitive functionality with excellent support from Genie Apps! Highly recommended.

Using app

4 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your great feedback!

5 / 5 Share

Jan. 7, 2021

I added this app to help me deal with pickup dates and times and it works pretty well so far. And the support team help me solved my back and front issues very quick. Thanks a lot !

Using app

29 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your great feedback!

5 / 5 Share

Dec. 16, 2020

The guys at Genie Store have gone above and beyond to help update integration and personalize so that orders are automatically created in our POS system.

Using app

6 months

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for your great feedback!

5 / 5 Share

Dec. 15, 2020

One of the only store pickup apps that works well with other apps. Great, efficient service. I emailed the developer for help with some code and he got back to me really quickly - and I LOVED the end result!

Using app

Almost 2 years

Total reviews

4

Average rating

3.8

Developer Reply

Thank you for your great feedback!

5 / 5 Share

Dec. 12, 2020

A great, easy to use app, with fantastic customer service! As I’m still trying to navigate my way through Shopify, I had some difficulty trying to add a few things (fault only of my own), their customer service was fantastic and actually added the delivery and delivery fee option for me. I highly recommend this app!

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your great feedback!

5 / 5 Share

Dec. 11, 2020

The support for this app is fantastic. I just updated my theme and the widget was not displaying. I emailed support and it was fixed immediately. The app also works really well as store pickup has become a vital part of our business.

Using app

8 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your great feedback!

5 / 5 Share

Dec. 11, 2020

This app has truly saved my business during the covid-19 pandemic. The customer service is exceptional. I would give 10 stars if that was an option! Thank you Ali.

Store

honey

Using app

Over 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your great feedback!