All reviews

Rating Breakdown

  • 5
    59% (494 ratings)
  • 4
    2% (16 ratings)
  • 3
    1% (7 ratings)
  • 2
    0% (2 ratings)
  • 1
    1% (6 ratings)

Reviews with Text

  • 94% (496)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 26, 2026

Nilou did a great job helping me with a few Subi fixes, she was quick and friendly and made the process really easy. Thank you!

Using app

--

Total reviews

1

Average rating

5.0

4 / 5 Share

March 26, 2026

Subi integrates well with Shopify and has been a solid addition to our setup. I do run into the occasional glitch, and it can take a few minutes to sort things out, but support has been helpful when needed. Today, Pearl was especially quick and effective in resolving an issue, which I really appreciated. Overall, I’d recommend the app.

Using app

--

Total reviews

1

Average rating

4.0

5 / 5 Share

March 24, 2026

We have always had fantastic customer service with Subi, including migration, set-up and trouble shooting any issues that may arise. Thank you!!

Using app

Over 1 year

Total reviews

2

Average rating

4.5

5 / 5 Share

March 20, 2026

This runs so smoothly, I forgot all about it! (Exactly how I hoped it would go!)

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

March 19, 2026

I had a hiccup when starting, but Pearl fixed it within minutes. Thankful for the assistance. Hoping this app works for my long-term subscription goals.

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

March 19, 2026

Pearl is very helpful for support.

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 17, 2026

I needed help with some backend code in my widget, and Stella from the support team was awesome at helping me figure it out. It took a bit, but she came up with a solution. Thank you for not leaving me hanging

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 17, 2026

Great support who helped me get things up and running pretty easily. Thanks to Melissa!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 16, 2026

Melissa was extremely helpful and quick to reply!

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 16, 2026

Nareh was exceptional, very friendly and soughted out the issue comprehensively. Highly recommend

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 15, 2026

Merci beaucoup à Nerah pour votre professionnalisme et patience. J'espère que d'autres personnes prendront exemple sur votre prestation de service. Bonne continuation

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 15, 2026

Communication is fast, prompt, and will leave you more than satisfied. I had a billing issue, and not only was I credited, but I was also refunded. However, I didn't have much success in gaining subscriptions. That's on my end. I would definitely use Subi Subscriptions in the future, once I grow my account further. 10/10 would recommend. Nareh is a great help! If you ever need help, ask for her!

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 12, 2026

Excellent support and a great experience working with Harry. He was patient, knowledgeable, and took the time to clearly answer all of my questions.

Using app

8 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 5, 2026

Harry was a great help. Had an issue cancelling a subscription for a customer. Harry got everything taken care of for me.

Store

Suvia

Using app

11 months

Total reviews

3

Average rating

5.0

5 / 5 Share

March 4, 2026

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 27, 2026

I really recommend this app. Stella really helped me out getting started - she was brilliant - and I feel so grateful.

Using app

About 3 hours

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 27, 2026

J'ai contacté le service a clientèle pour mon abonnement à subi, et je suis tombée sur Pearl. C'était génial, professionnelle, clair et respectuese. Je recommande le service de subi, c'est super à l'écoute.

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 24, 2026

Quick and efficient service! Harry helped me figure out my technical issue in no time. Thank you

Using app

12 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 24, 2026

ALL I can say is, SUBI support staff is EXCEPTIONAL! First Grade A+++. Pearl was amazing making modifications to Membership template, changing colours etc. Thanks Pearl and SUBI Team!!! Lynden www.LUVPets.ca

Store

LUVPets

Using app

22 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 24, 2026

Yes. Once you get past the AI help, its very good to use.

Using app

About 1 year

Total reviews

1

Average rating

5.0