Subi Subscriptions App

Using this app has been pretty easy. I feel like sometimes it is hard to navigate or there are features missing, but the help team is always there and has been great in fixing bugs or adding features when needed. I spoke with Nilou a few times last week with some questions, and she was AMAZING. She was so helpful, and when I need to do something in the app that wasn't possible, the team literally worked to add the feature in real time. I was super impressed!

Mason was super helpful showing me how to get the data I needed.

This app is really great. It offers a really vast amount of features and options. Some of the widgets that you embed are not as customizable as I would like but they work well and don't break. It is however a bit pricy. The free plan offers a decent amount to get started but most of the great features you will want are behind the higher upgraded plans. The starter plan doesn't have much, but it has just enough to make you want to upgrade to a higher plan. However the price difference between Starter and "Subi" plans is absurd. Its a 10x price jump. I would love to give it a 5 star however the pricing plans need a rework, so for that i have to give it 4 stars.

Pearl is very helpful and get back to you timely. The app works well.

Subi integrates well with Shopify and has been a solid addition to our setup. I do run into the occasional glitch, and it can take a few minutes to sort things out, but support has been helpful when needed. Today, Pearl was especially quick and effective in resolving an issue, which I really appreciated. Overall, I’d recommend the app.

We start now with Subi, it was easy to create our first subscription plans and I am excited how our customers will take it! I had some contact to subi in order to translate all the details to german, rick helped me fast and friendly. Thanks! One little star less, because there are still some features that I feel are missing, like showing the subscription conditions in an easy and at the same time nice looking way.

Es sieht ästhetisch aus, allerdings scheint mir die Übersetzung auf Deutsch etwas kompliziert. Ansonsten ist es schön eingebettet

Sam provided fast and efficient support to ensure the app support was on brand. So far the app is delivering what I need. However I am noticing there are some restrictions for basic functions like email notifications and sender email address, which are essential for a seamless brand experience. The only way to unlock them is to upgrade to more expensive plans, which is the biggest watch out.

I am happy with the help i have recieved. Dela was great at answering all my questions. Unfortunately, the app is not able to automatically send digital downloads each month for my subscription. But Dela was helpful in suggesting other email automation apps that could tie into the subscription to do this for me.

I am changing review slightly because of a lot of issues they have been having. Still a dedicated team & their loyalty is in beta but still. You can't turn off their company branded emails for members getting points. They still don't have any loyalty redemption options that aren't just a gift card (no custom products, gifts). The signup bonus doesnt seem to work cause there is no way to "sign up." They have discount % but no max. Free shipping but no denying international. The points don't backtrack on POS sales so if customers don't enter info BEFORE a sale they don't get points. There is no widgets or features to advertise loyalty. Their subscription seems promising but I am starting to regret building our Loyalty with them. Good ui, nice team - so we will stick it out and hope they update fast but If you are looking for loyalty with subscription I would be cautious and just stick to subscription until they are out of beta. Also still: Really wish they had member credits (for like subscriptions that offer free services once a cycle) but they said they are working on it. Fantastic customer support.

Could be a bit better but overall support is good and works fine!

Very quick in person response from Mason to a subscription pricing issue - even on a Sunday. The instructions on the automatic chat were clear but just didn't work so I needed to speak to a human and Mason sorted it overnight. The issue was linked to subscriptions set up while a product was on promotion which set the price for subsequent subscriptions. The subscription did not automatically update with the new product price. Definitely something to be aware of as my customers got a second month of an uber bargain.

Customer support is excellent! Worked with Miles and received the clarity I needed.

Still getting used to the app but Mason was a great help. Thanks!

Very friendly and helpful team.

Their customer service is fast and is the best part so far.

This app didn't end out being what we needed, so I uninstalled it. But it's possible we will revisit using it in future.

Good