Subi: Subscriptions & Loyalty
Automatic subscription management & recurring payment app
Rating
4.9
feedback
755
chart
#469
All reviews
May 23, 2025
Customer service was absolutely above and beyond.
Thank you for the amazing feedback! We're so glad to hear our customer service went above and beyond your expectations. It's always our goal to deliver exceptional support. Let us know if there's anything else we can do for you! 💛
May 22, 2025
Impossible to stop charge on your account even after installation.
We're really sorry to hear about your experience. That’s definitely not the experience we want for our users. You should never be charged after uninstalling, and we’d love to investigate and resolve this for you as quickly as possible. Please reach out to our support team in the app or at [email protected], and we’ll make it right.
May 22, 2025
The app works flawlessly and is very reliable. I especially want to highlight the support, Miles was incredibly friendly, helpful, and highly competent, even when dealing with more complex issues. Great experience overall highly recommended!
Thank you so much for your amazing feedback! We're thrilled to hear that the app is working flawlessly for you and that Miles was able to provide such exceptional support—even with the more complex issues. We'll be sure to pass along your kind words to him. We're grateful for your recommendation and are always here if you need anything! 🙌
May 20, 2025
Milesのサポートは素晴らしかった。 Appの性能の良さなどは使ってみてから評価します。 Miles provided outstanding support. I’ll assess the app’s performance after I’ve had a chance to use it.
Thank you for your feedback and for highlighting Miles’ outstanding support — we’ll make sure he sees your kind words! We completely understand that it takes time to fully evaluate the app, and we hope it meets (or exceeds!) your expectations. If you have any questions or run into anything along the way, we're here to help!
May 16, 2025
I've tried almost every other subscription app and Subi was the only one I found easy to use, not overpriced, and with an amazing customer support. Sam helped me throughout the entire process of setting it up in the most efficient way. Recommend!
Thank you so much for the wonderful feedback! We're honored to hear that Subi stood out among the rest for its ease of use, fair pricing, and support. Huge kudos to Sam for guiding you through the setup so efficiently — we’ll definitely pass along your kind words. We're so glad you're enjoying the experience, and we truly appreciate the recommendation! 🙌
May 16, 2025
Stella was amazing helping me with my issue.
Thank you for your kind words! We're so glad Stella was able to help — we’ll be sure to pass this along to her. If you ever need anything else, we're here for you! 💬✨
May 16, 2025
Really perfect support team, nice application. I will try it out in my store.
Thank you so much for the kind words! We're thrilled to hear you had a great experience with our support team and that you're giving the app a try. We hope it works perfectly for your store, and we're here if you need any help along the way! 🚀
May 15, 2025
Miles a sûr résoudre mon problème de ma manière très réactive. Encore merci Miles pour ton professionnalisme.
Un grand merci pour votre retour ! Nous sommes ravis d’apprendre que Miles a pu résoudre votre problème rapidement et avec professionnalisme. Nous ne manquerons pas de lui transmettre vos remerciements. N’hésitez pas à nous recontacter si vous avez besoin de quoi que ce soit ! 🙏
May 15, 2025
Pearl is very helpful and super fast with her replies. Thank you so much for your help!
Thank you so much for your kind words! We're so glad to hear that Pearl was helpful and quick to respond. We'll be sure to pass your appreciation along to her. If you need anything else, we're always here to help! 💛
May 14, 2025
Nareh did a great job with helping us troubleshooting installation with custom theme.
We really appreciate your feedback! It’s great to hear that Nareh was able to assist you effectively with the custom theme installation. We’re lucky to have her on the team, and we’re here if you need any further help down the road!
May 14, 2025
Sam was incredible in helping us get set up with our somewhat unique use case. Very friendly and informative! Subi has been the perfect solution for us.
hank you so much for the amazing feedback! We're thrilled to hear that Sam was able to guide you through your unique setup — and in such a friendly and informative way. It’s wonderful to know that Subi has been the perfect fit for your needs. We’re always here if you need anything else! 🚀
May 14, 2025
Thank you to Stella for helping me! Had a shipping issues that I could not figure out and she helped resolve the issue quickly. Appreciate the help. Loving the help included with this app.
Thank you for the kind words! We're so glad Stella could help resolve the issue quickly — we’ll pass along your thanks. Happy to hear you're loving the support! 😊
May 8, 2025
So far, I'm enjoying the app. I'm just in the setup phase right now and it's been pretty simple. Plus, Harry already jumped in and helped me with a few design tweaks. I'm looking forward to using the app and updating my review once we have some subscribers.
Thanks for the kind words! Glad setup’s been smooth and Harry could help out. Can’t wait to hear how it goes with your subscribers! 🚀
May 7, 2025
She went above and beyond to help me set up my Subi account, amazing service!
Thanks so much! We're thrilled to hear you had an amazing experience — going above and beyond is what we aim for! 💪✨
May 6, 2025
This app is great! Customer support is over the top. Pearl was the best helping me out!
Thank you! We're so happy you're loving the app — and huge shoutout to Pearl for being the best! 🙌💛
May 5, 2025
Aliya was a great help on the live chat/support!
Thanks! So glad Aliya could help! 😊
May 5, 2025
Customer support is excellent! Worked with Miles and received the clarity I needed.
Thanks so much! We're happy to hear Miles provided excellent support and helped clarify things for you. We're always here if you need anything else! 😊
May 4, 2025
Regarding Helpdesk: Available on Sundays, very helpful. Fast and great support.
Thanks for the great feedback! We're glad you found the Sunday support helpful and quick. Always here when you need us! 🙌