Subi: Subscriptions & Loyalty
Automatic subscription management & recurring payment app
Rating
4.9
feedback
754
chart
#469
All reviews
Review RSS Feed
June 10, 2025
The product is very nice and more easy to use than other (recharge). Support (Sam) was very helpful (answer in damn seconds!!!!)
Store
Ma boutique
Using app
About 1 hour
June 10, 2025
Very quick in person response from Mason to a subscription pricing issue - even on a Sunday. The instructions on the automatic chat were clear but just didn't work so I needed to speak to a human and Mason sorted it overnight. The issue was linked to subscriptions set up while a product was on promotion which set the price for subsequent subscriptions. The subscription did not automatically update with the new product price. Definitely something to be aware of as my customers got a second month of an uber bargain.
June 10, 2025
Very understanding and responsive customer service. I spoke with Rick after being assessed a charge for $79 while my store was being developed. The development team inadvertently selected the paid plan. But because we were not operating and generating revenue I want to save as much as possible and pay only when it was necessary. After explaining my situation Rick was kind and understanding and assessed me a refund. I look forward to using their service in the future once we deploy and are generating revenue!
Store
My Store
Using app
About 1 month
June 9, 2025
Mason helped us out a lot with various problems and gave us a smooth integration whitout any issues.
June 9, 2025
Just installed the app and the setup is quick and easy. Mason also reached out to me and offer me to slightly customise my widget on the product page which makes the widget nicer in my site.
June 8, 2025
Fantastic onboarding, Mason was very helpful and resolved any problems I had immediately. Excellent customer service. Wish more Apps had this level of customer awareness and professionalism. Thanks Mason.
June 6, 2025
I had the BEST experience with PEARL, she helped to customize my widget for my Shopify page and it really pops now! It looks so good and I think it will get more people to sign up for the subscription option now!
Wow — thank you for the glowing review! We’re beyond happy to hear that Pearl was able to bring your Shopify widget to life in a way that truly pops! 🙌 At Subi, we’re all about helping merchants shine and convert more customers through beautiful, on-brand subscription experiences. If you ever want to explore more ways to optimize or personalize, we’re right here with you every step of the way. 💜
June 6, 2025
We’ve been with Subi for about a year now, since B*ld changed their platform and it no longer suited our small subscription business, and it’s been really great. The team are always so helpful and quick to respond to any issues that crop up and are incredibly generous with their time and efforts, and the platform itself is really easy to use. Just recently, after helping with a tech issue, Nilou suggested a customisation change we could make for the front end and it was implemented within minutes after we finalised it which is really incredible.
Thank you so much! We're thrilled to be your partner over the past year and love hearing that both our platform and team — especially Nilou! — have made a difference. Helping you grow with fast, thoughtful support is what we’re all about. 💜
June 6, 2025
We have recently installed this app and had an issue with a new customer profile. The customer support I received from Miles was 10/10 and issue was resolved quickly. Highlty recommend this app to anyone looking for a subscriber product. It was quick to install and easy to use and customer support is great.
June 1, 2025
Subi Subscriptions does exactly what it promises: simple, effective subscription functionality that's easy to integrate. The team behind the app is incredibly responsive and open to feature suggestions, often implementing them quickly. A special shoutout to Mason from customer support, who has been fantastic to work with. Highly recommended!
May 30, 2025
Support was practically instant with the online chat (my preferred support type) and my issue/questions were solved perfectly. Top tier support from Subi!
May 30, 2025
Recently installed Subi to test Subscription. Straight away I get contacted by the tech/support team and they fixed my widgets plus customized it to my desire! Always very fast to reply.
May 29, 2025
I tested several applications but none met my expectations and the devs were not able to come either but with this one I came across Nilou and she did an excellent job. More than 10 hours spent on my site non-stop. Thanks for everything!
Store
Ma boutique
Using app
About 6 hours
May 29, 2025
i am absolutely blown away with the service that Subi team provides. we are still growing with them and the attention they give us is unlike any other app. i cannot recc them enough. Sam has gone way out of her way to help me make our subscription app look amazing!
We’re absolutely thrilled to hear this — thank you so much! Growing alongside merchants like you is exactly what fuels our mission, and it means the world to know that the care and attention from our team (especially Sam!) is making an impact. 💜 We’re here to make sure your subscription experience isn’t just functional — it’s exceptional. Can’t wait to keep building with you! 🚀
May 28, 2025
May 27, 2025
Setup is very easy, the widget looks well in our theme and Mason was so helpful with guiding me.
May 24, 2025
Miles responded quickly and provided clear, helpful solutions. Really appreciate it!
Thank you so much for your kind words! We're thrilled to hear that Miles was able to assist you promptly and clearly. We truly appreciate your feedback and are always here if you need anything else!