Subi: Subscriptions & Loyalty
Boost sales with subscriptions, memberships, bundles & loyalty
Rating
4.9
feedback
845
chart
#729
All reviews
Review RSS Feed
April 28, 2025
Mason was a great help this morning when I needed an issue resolved. He jumped onto the chat straight away and was happy to look into it there and then. He made what could have been a stressful and time-consuming problem much easier and completely stress-free. Thank you, Mason — 10/10!
Thank you so much! We're thrilled to hear Mason made things smooth and stress-free for you. We’ll be sure to pass along the 10/10! 🙌
April 28, 2025
I had a great experience onboarding with Subi. The process is easy and the customer service representative (Miles) was helpful and fast.
Thank you! We're so glad to hear your onboarding went smoothly and that Miles was quick and helpful. Welcome to Subi! 🚀
April 26, 2025
Great customer service, app works really well. I needed to get few changes done on the widget and it was with no issue, quick and well done. (Stella was very nice to deal with) Recommend.
Using app
6 months
Total reviews
3
Average rating
5.0
Thanks so much! We're happy to hear the app's working well and that Stella made the widget updates smooth and easy. Really appreciate the recommendation! 🙌
April 25, 2025
Miles was wonderful and helped address and fix all my concerns.
Thanks! So glad Miles could help and get everything sorted for you! 😊
April 24, 2025
Great customer service! This app is great for me since I am just starting out offering a subscription and the tiers are priced fairly for their uses!
Thank you! We're glad the app’s a great fit for your subscription journey and that you’re happy with the pricing. Excited to support you as you grow! 🚀
April 23, 2025
Still getting used to the app but Mason was a great help. Thanks!
Thanks for the feedback! We're glad Mason was able to help — let us know if you need anything as you continue exploring the app! 😊
April 23, 2025
Needed some display adjustments for our store, updates were made within 15 minutes. First class service by Pearl, very happy.
Really appreciate your kind words! Glad Pearl was able to jump in and get everything sorted so quickly. We're thrilled you're happy with the service! 🙌
April 23, 2025
Miles was absolutely amazing! He helped me with everything I needed — super professional, kind, and incredibly efficient. It’s rare to come across someone so helpful and pleasant. Thanks again for your perfect support, Miles!
Thank you so much! We're thrilled to hear Miles provided such outstanding support — professional, kind, and efficient is exactly what we strive for. We’ll be sure to pass along your kind words! 🌟
April 22, 2025
We have just recently installed this app to work alongside a bundle app we have been using for a while. Stella was online straight after we installed it and offered to check the set-up for us. She was extremely helpful in making suggestions on how the widget could be customized giving us two different options which both blended well with our theme. We selected the option we felt would work well across all products and Stella then went ahead and implemented the changes. I also just checked on a further question and again Stella was extremely helpful, taking a few minutes to check up on our request and completing further changes which is fabulous. Great customer service from Stella! We look forward to using this app! Thank you
Thank you for the thoughtful feedback! We're so glad Stella was there right from the start to support your setup and offer tailored solutions. It's great to hear everything blends well with your theme and that the follow-up support was just as smooth. We're excited to have you on board and look forward to seeing Subi in action for your store! 😊
April 22, 2025
Customer service was quicker then I had anticipated and @Emma was very helpful! I was having a hard time customizing the colors of my widgets and she patiently worked with me to fix the issue and get the colors right. :) Thanks Emma!
Using app
About 1 month
Total reviews
1
Average rating
5.0
Thank you! We're so glad Emma was able to help you get everything just right — and quickly too! We'll be sure to pass along your kind words 😊🎨
April 22, 2025
Nice app. Having a free version is so cool. Excellent and easy support with Emma in the chat !
Thanks so much! Glad you're enjoying the app and the free version — and happy to hear Emma made support easy and excellent! 😊🎉
April 20, 2025
Smooth and efficient service. I’m very satisfied with my experience with SUBI. Thank you to Stella for her attentive and professional support!
Thank you! We're so glad to hear your experience with Subi was smooth and efficient. Huge thanks to Stella for delivering such attentive support! 🙌
April 18, 2025
Intuitive and they've thought through all of the features that I didn't know I would need until I was building a contract. Ran into a little glitch and Miles was immediately ready to help via chat and committed to get it worked out asap.
Thanks for sharing your experience! It's great to hear that the app’s design supports you in ways you didn’t even expect — and that our team was quick to jump in when needed. We’re always here to keep things running smoothly! 🚀
April 17, 2025
Pearl was simply amazing! She gave my website subscription a pop to match my aesthetic of my brand. Very knowledgeable and fast. She was also patient with me as I was getting my little one off to school.
That means so much — thank you! We're so glad Pearl could bring your brand vision to life while being kind and patient along the way. It’s a joy to support you, even during busy mornings — little ones and all! 💛
April 16, 2025
Pearl was so helpful and patient she fixed a problem I had been looking at for hours quickly and efficiently, I wish I had reached out to her earlier!
Thank you for the lovely note! We're so glad Pearl could step in and turn things around with such ease. Sometimes a fresh set of eyes makes all the difference — we're always here when you need us! 💫
April 16, 2025
Nilou forced me to write a review by being so damn helpful and amazing. I've never seen a support team more helpful than Subi, that's crazy. Nilou went out of her way to help me optimize my subi app and customized it to my website's design without prompting. She even suggested some minor CRO tweaks that looks amazing on my store
This absolutely made our day — thank you! Nilou’s passion for helping merchants shine really comes through, and we’re so glad it made such a big impact. Love that the CRO suggestions elevated your store too — we’re lucky to have her on the team and even luckier to have users like you! 🚀
April 9, 2025
I've been enjoying this app for my business. Nareh was super quick, efficient, and helpful with my request.
Using app
3 months
Total reviews
2
Average rating
5.0
So glad to hear it! We’ll pass your thanks along to Nareh — thrilled she could help so quickly! 😊
April 6, 2025
Subi Subscriptions & Memberships is a Shopify application designed to facilitate the creation and management of subscription services, including recurring payments, subscription boxes, memberships, and product bundles, all without requiring coding skills.
April 4, 2025
Sam was really awesome and helpful.
Thanks! Glad Sam could help! 😊