Subi Subscriptions App
All reviews
Aliya has offered amazing support for my small business. Subi in general has helped me to focus on growing my subscribers instead worrying about the application, and is a great help to my business. Will recommend to others!
Works great for tagging products as subscriptions. It allows one time perchuses if wanted. It's got great UI for customers and DX (dev exprerience) for those who manage the app.
Nareh was super helpful in getting my account setup and running on my shopify store.
Cherry helped me a lot! Fantastic plugin! Highly recommended!
Subi offered us, as a new business an option to use the application for free, with the option to upgrade it later. Mel from customer service was very helpful.
I had a few questions on how to change some settings according to the billing and shipping dates I chose, and Mason and Nareh were a great help for me, tried to be as clear as they could and always happy to answer my questions. Thank you very much
The customer service is AMAZING Pearl took care of us and helped set up some things for us on our website! Re charge was not like this with their customer service so thank you Subi and Pearl:)
Enjoying this app so far. Pearl from their team was patient and super helpful when I had questions.
Nareh was amazing. She provided excellent information and guided me through each step to resolve my issue. She was patient and friendly throughout the process.
Disappointed with Subi support - we have been held up with a minor tech issue which has taken over three days so far to sort out. There is no direct link to talk to someone who fully knows the technical limitations with the app and this results in long messaging times with person on Subi chat. This has cost time and money and we are in limbo. There are a few issues and restrictions with Shipping set up we have with prepaid plans. We would suggest fully researching the settings in test mode before committing to this, as there are a few flaws with it. And to look at other apps before you set up all of your products using this app and commit to it.
Awesome support, thanks Mason!
Rick was very thorough in helping me to figure out the features of the plan i chose. Thanks so much! I look forward to putting this app to work!
Emma was great! I had a bit of trouble with the shipping integration between Subi, our shipping App, and Shopify. Emma was with me every step of the way until the resolution was implemented! Thanks so much to Emma and the Subi Team!
The best subscription app I've used so far! It's easy to set up, intuitive, and has all the features needed to manage subscriptions effortlessly. Plus, the support is amazing—Nareh was super helpful and quickly answered all my questions. I highly recommend it!
Miles is a great support. Greetings to my friend! :)
I can’t necessarily rate the app just yet because I haven’t used it. But I felt extremely pressured and uncomfortable by Emma to leave a 5 star review. I originally submitted a three start review and mentioned I would update my review once I used the app and was told that the review was inaccurate and to delete it. I stated that I didn’t feel it was ethical to leave a 5 star review seeing as though I hadn’t used the app yet. She continued hounding about the review, delaying what I originally reached out for. I had to continuously ask for her to proceed with the reason I reached out with to begin with and she would not. Makes me question the rest of the reviews for this app and their integrity.
We sincerely apologize for any discomfort caused during your interaction with our team. That’s not the experience we want for our merchants. Your feedback is incredibly valuable, and we will take steps to improve how we request reviews. If you’d be open to giving the app another try, we’d love to help you set it up and ensure you have a great experience. Let us know—we’re here to assist!
Great app - runs smoothly. Even when a small issue did arise: spoke with Rick and he sorted it out very swiftly. 5 stars from us
Emma smoothly helped me with opting for the free plan. This is my second time using Subi's support, and both experiences have been excellent. They've always been very helpful.
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