All reviews

Rating Breakdown

  • 5
    93% (544 ratings)
  • 4
    4% (24 ratings)
  • 3
    1% (3 ratings)
  • 2
    1% (7 ratings)
  • 1
    1% (4 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Oct. 24, 2023

It needs some improvements here and there, but overall I am happy with support experience, the fact that they have free plan and are working hard to make you feel heard and making improvements.

Using app

3 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for taking the time to share your experience with us. We're glad to hear that you're satisfied with our support and that our free plan option aligns well with your needs. Your feedback is crucial in helping us identify areas for improvement. It's great to know that our efforts to listen to and act on customer feedback are resonating with you. If you have any specific suggestions or improvements you'd like to see, submit it in "need a feature?" section of the app and we'll review it asap.

5 / 5 Share

Oct. 23, 2023

I have been absolutely thrilled with Subify. To give some context, I created my first subscription and was originally signed up with a different subscription app (the 'big one' from the app store). The NIGHT BEFORE my big launch, I realized that the other subscription app wasn't working properly in my store. I decided to switch to Subify 8 hours before my big launch. Their customer service team was INCREDIBLE and was helping me in real time. Their support was 11/10- everyone was extremely informative and helped me set up my account in just 2 hours. My launch was sooooo easy and after 3+ weeks of using Subify- I'm thrilled with the results. It's truly the best subscription app on the Shopify app store. My customers love it and I've had no problems with the integration to my store. If I could give Subify 6 stars, I would!

Using app

6 months

Total reviews

3

Average rating

5.0

Developer Reply

We are absolutely delighted to hear about your wonderful experience with Subify, and we're thrilled that we could be a part of your successful launch! Knowing that you switched to our app just hours before your big moment and everything went smoothly is incredibly gratifying for our team. Your kind words about our customer service team mean the world to us. We pride ourselves on providing real-time, informative support, especially in critical situations like yours. It's fantastic to hear that our team's efforts enabled you to set up your account swiftly and effectively, ensuring a seamless launch. As a fun fact, we just finished our 2023 recap and learned that on average, it takes 7 minutes after installation for merchants to set up their first subscriptions! and we're really thrilled to have created such easy set-up experience.

5 / 5 Share

Oct. 19, 2023

I have been using subify subscription for my shopify website and subscription service. This is extremely user friendly, the chat function is EXTREMELY helpful! Great customer service!

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Your compliments regarding our customer service are greatly appreciated. We strive to provide the best support possible, and it's rewarding to know that our efforts are making a difference for our users. Thank you for taking the time to share your experience. We're committed to continuing to provide top-notch service and support. If there's anything else we can do to assist you or if you have any suggestions, please don't hesitate to reach out.

5 / 5 Share

Oct. 16, 2023

Straight forward and easy to use with first class customer service

Using app

5 days

Total reviews

3

Average rating

5.0

Developer Reply

We're thrilled to hear that you find Subify straightforward and easy to use, and we're even more delighted to know that our customer service has been first class in your experience. Our team is dedicated to creating an intuitive product and providing top-notch support, so your feedback is a wonderful affirmation of our efforts. Thank you for taking the time to share your positive experience. We're here to continue providing you with excellent service and an easy-to-use platform.

5 / 5 Share

Oct. 15, 2023

What a fantastic app 5star all the way!. The help from the customer support was brilliant couldn't of ask for any more they helped me from start to finish. and there staff was very knowledgeable and amazing. would recommend to anyone looking to sell subscription. 5 Star

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your glowing 5-star review! We're absolutely delighted to hear that you had a fantastic experience with Subify and our customer support team. It's wonderful to know that we were able to assist you effectively from start to finish and that our staff's knowledge and support made a significant impact. We take great pride in our team's expertise and dedication to providing exceptional service, so your feedback is especially gratifying. We're thrilled that you would recommend us to others looking to sell subscriptions, and we're committed to continuing to deliver this level of service and support.

5 / 5 Share

Oct. 13, 2023

The perfect APP for subscription plans (and the support chat is so powerfull) !!!

Using app

7 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your fantastic review! We're thrilled to hear that you find Subify to be the perfect app for subscription plans and are delighted with our support chat. We strive to empower our users with a powerful, user-friendly app and equally robust support to ensure a seamless experience. Your positive feedback is incredibly motivating for our team. We're glad that we could meet your expectations and help you enhance your subscription services. If there's anything else we can do to make your experience even better, or if you have any suggestions, please don't hesitate to let us know.

5 / 5 Share

Oct. 12, 2023

I can really recommend the app. The support is easy to reach and they are very straightforward. I was able to make my wishes for the widget design and they were adjusted afterwards. The subscription feature is also easy to use. Once you take a few minutes, it's pretty easy. Many thanks to Nareh and team ;-) ____ Ich kann die App wirklich empfehlen. Der Support ist gut zu erreichen und sie sind sehr unkompliziert. Ich konnte meine Wünsche für das Widget Design anbringen und sie wurden danach angepasst. Auch die Abo Funktion ist einfach zu handhaben. Sobald man sich ein paar Minuten nimmt, ist es ziemlich einfach. Vielen Dank an Nareh und Team ;-)

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

We're pleased to hear that you find the subscription feature user-friendly. Our goal is to make our app as intuitive as possible, and it's great to hear that once familiarized, it's easy to use. A special thanks for acknowledging Nareh and the team. We truly appreciate your kind words, and we'll make sure to share your gratitude with them. It's feedback like yours that keeps us motivated and focused on providing the best service we can. Außerdem möchten wir uns für Ihre freundlichen Worte in deutscher Sprache bedanken :)

5 / 5 Share

Oct. 11, 2023

La app es muy fácil de usar e intuitiva. Me gusta que tenga un plan gratuito que permite probar la aplicación y ver su utilidad. Aún teniendo el plan gratuito la atención al cliente es muy cuidada y atenta. Tiene la posibilidad de integrar con varias apps como Klaviyo, Mailchimp...lo cual es muy positivo. La recomiendo 100% para negocios que les interese promocionar sus productos mediante suscripciones.

Using app

6 months

Total reviews

3

Average rating

4.7

Developer Reply

¡Estamos muy agradecidos por su maravillosa reseña y recomendación! Es fantástico saber que Subify te resulta fácil de usar e intuitivo. Nuestro objetivo es hacer que nuestra aplicación sea accesible para empresas de todos los tamaños y nos alegra que el plan gratuito le haya brindado la oportunidad de explorar sus funciones y utilidad. Creemos que un servicio de atención al cliente de calidad debe estar disponible para todos nuestros usuarios, independientemente de su plan, por lo que sus comentarios sobre nuestro atento soporte son especialmente alentadores.

5 / 5 Share

Oct. 4, 2023

It was easy to install and allows me the assurance that my repeat customers are going to be charged monthly so I don't have to worry about invoicing them and waiting for them to pay. It has been such a help with my recurring memberships I have going.

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

We understand how important it is for businesses like yours to have a reliable and efficient way to manage recurring memberships. It's wonderful to hear that our app has been such a help in this regard. Thank you for sharing your experience. We're committed to continuing to provide a seamless and helpful service to support your business needs. If there's anything else we can do to assist you or if you have any suggestions for further improvements, please don't hesitate to reach out.

5 / 5 Share

Oct. 4, 2023

Hasti was very helpful and got straight to the problem with the solution :)

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

We're thrilled to hear about your positive experience with Hasti! It's fantastic to know she was able to quickly identify and solve the problem for you. Our team is dedicated to providing efficient and effective support, and it's always rewarding to hear when we've made a difference. Thank you for taking the time to share your feedback, and please don't hesitate to reach out if you need any more assistance.

5 / 5 Share

Oct. 3, 2023

Excellent support and app! Totally recommended.

Using app

About 3 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're thrilled to hear that you're happy with our support and app. If you ever need any assistance or have any questions in the future, please don't hesitate to reach out. We're here to help.

4 / 5 Share

Sept. 22, 2023

Good app, good customer service. I wish they didn't have a ton of tiered pricing. I'm missing the analytics aspect but dont wanna upgrade.

Store

AdsRx

Using app

5 months

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for your positive feedback about our app and customer service! We're glad to hear that you're finding value in what we offer. We appreciate your candid thoughts regarding our tiered pricing structure. Our goal is to provide flexible options that cater to a variety of needs and budgets. We understand, however, that this approach might not align perfectly with every user's preferences or requirements. Your input on the analytics aspect is particularly valuable, as it gives us insight into what features are most important to our users. Please know that we continuously review our pricing and features to ensure that we're offering the best possible value and experience. We'll certainly take your feedback into account as we evaluate future updates and changes. In the meantime, if you have any questions or need further information about our plans and features, please don't hesitate to reach out. Our team is always here to help and provide support where needed.

5 / 5 Share

Sept. 18, 2023

Aliya was very helpful and tried to find a solution to my inquiries!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

We're delighted to hear that Aliya was able to assist you effectively and provide solutions. Our team is dedicated to delivering exceptional customer support. If you ever have more questions or need further assistance, please feel free to contact us.

5 / 5 Share

Sept. 15, 2023

So far, so good with Subify. We were looking for a simple to use and effective tool to add subscriptions to a select number of products within our store. Subify ticked the boxes for us. We were up and running within moments thanks to a handy youtube video that was offered upon install of the app. When we did have a small issue with layout, the help team had it fixed within minutes. Very impressed! Peter, Refractometer Shop

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Peter, Thank you for taking the time to leave such a positive review! We're thrilled to hear that Subify has been a good fit for your needs, offering both simplicity and effectiveness for your subscription services. It's great to know that our YouTube tutorial helped you get up and running quickly – we always strive to make the setup process as smooth as possible. We're also glad that our support team was able to promptly resolve your layout issue. Your satisfaction and a seamless experience with Subify are our top priorities. If there's anything else we can assist you with, or if you have any suggestions on how we can make Subify even better, please feel free to reach out. We're always here to help and looking forward to supporting your store's growth!

5 / 5 Share

Sept. 14, 2023

In my case, implementing Subify was a challenge. However, the team behind Subify is very helpful and tries to make everything possible!

Using app

About 1 month

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for taking the time to share your experience with Subify. We understand that implementing a new system can sometimes be challenging, and we're sorry to hear that you faced difficulties in the beginning. However, we're pleased to know that our team was able to assist you through the process. Our goal at Subify is not only to provide a useful tool but also to ensure that the support behind it is responsive and helpful in overcoming any challenges our users might face. We're constantly working on making our app as user-friendly and adaptable as possible, and feedback like yours is invaluable in this process. Please feel free to reach out if you encounter any further challenges or have suggestions on how we can improve. We're committed to making your experience with Subify as seamless and positive as possible.

5 / 5 Share

Sept. 7, 2023

App is simple to use and support is great!

Using app

11 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your positive feedback! We're delighted to hear that you find our app simple to use and our support great. Our team works hard to ensure that Subify is user-friendly and that we provide top-notch support to all our users.

5 / 5 Share

Sept. 4, 2023

Great customer service! that counts!

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for recognizing our commitment to excellent customer service! We believe that outstanding service is key to a positive experience. If you have any more feedback or if there's anything else we can do to enhance your Subify experience, please don't hesitate to let us know. We appreciate your support!

5 / 5 Share

Sept. 4, 2023

So far, so good. Just installed the app, so I can't speak to how it will function. But, the installation was a breeze. And, there was someone there as soon as I started the process that chatted me through the process and made sure I did everything correctly. Really like that!

Using app

37 minutes

Total reviews

4

Average rating

4.0

Developer Reply

Thank you for taking the time to share your initial impressions of Subify. We're glad to hear that the installation process was smooth and straightforward for you. Our aim is to make the setup as seamless as possible, so it's great to know we hit the mark! Having immediate support available during the installation is part of our commitment to ensure a hassle-free experience for our users. We're delighted that you found this helpful.

5 / 5 Share

Aug. 30, 2023

Shopify subscription app: Fast, friendly customer service. Impressive functionality. Highly recommended.

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

hank you for your fantastic review and for recommending our Shopify subscription app! We're thrilled to hear that you're impressed with the functionality and that you've experienced fast and friendly customer service. Our team works hard to ensure that our app not only meets but exceeds your expectations. Your feedback is greatly appreciated as it inspires us to continue improving and delivering the best possible service. If there's anything more we can do to enhance your experience or if you have any suggestions, please don't hesitate to reach out. We're here for you!

4 / 5 Share

Aug. 30, 2023

Great support, didn't end up having the capabilities we required but I was able to find that out quickly due to their support staff being readily available. Rating four stars as they didn't have the functionality to build a box for my customers and subscribe. It seems like a great app for subscriptions otherwise.

Using app

2 days

Total reviews

3

Average rating

4.3

Developer Reply

Thank you for taking the time to leave us a review! We're glad to hear that you found our support staff helpful and readily available. Providing efficient and responsive customer service is something we take great pride in. We're sorry to hear that Subify didn't have the specific functionality you were looking for in terms of building a box for customer subscriptions. Your feedback is invaluable to us as it helps us understand where we can improve and expand our features. We are continuously working on enhancing our app's capabilities and will definitely consider your needs in our future updates. If there's anything else we can assist you with, or if you decide to give Subify another try in the future, please don't hesitate to reach out. We appreciate your honest feedback and hope to meet your business needs better in the future.