Subliminator
Sell high quality cut & sew print-on-demand products
Rating
3.8
feedback
129
chart
#510
All reviews
Rating Breakdown
Review RSS Feed
July 5, 2024
Can't even make an account I have been waiting for over five minutes for the page to load so I can even attempt to make a product. Guess they will be losing out on my money.
Store
My Store
Using app
23 days
Hello, We are sorry to hear about your experience with creating an account on our platform. We understand how frustrating this can be. Please try visiting our sign-up page again at https://app.subliminator.com/sign-up. If you still experience any issues, please use the chat button on our website located at the bottom right corner. Our team is ready to assist you promptly. Thank you for bringing this to our attention, and we hope to resolve this for you quickly. Best regards, The Subliminator Team
May 25, 2024
i tested it out ... customer service responded fast and i like that .. i did the express shipping so it came faster ... i like that you are able to track the package easy so you know where it is at... the quality is awesome i ordered the basketball shorts... i should have ordered my first sample a long time ago
May 17, 2024
Subliminator is without a doubt the most reliable and communicative provider out of all the providers I have been using and provides a consistently high-quality product that I have never had a complaint about. Don't listen, or even believe, a lot of these negative reviews. I am a member of the Facebook group of users of Subliminator and the owner of the business is very communicative and helpful, as are the other users (of which there are hundreds or maybe thousands), but we see these people complaining all the time and it's always the same thing: 1. They expect the product to be shipped in 2 days. Subliminator may occasionally take a little longer than other providers, but not by that much. As long as you are transparent about the timeframe, customers are only too happy to wait. 2. People are talking about using other apps like Printify. They absolutely can't compete unless they resell Subliminators hoodies. 3. Many of these people never place an order and complain because they want someone to hold their hand and walk them through it. It's their own incompetence they should be annoyed at. These same people come into the groups and ask everyone for designs, niches, software, providers, "whats the best product". They don't do any research, have no idea, and just want to make money quick and get annoyed when they realise it might take a little effort. Every single product I have sent out has been given rave reviews, with people coming back to buy 5 or more. Customer service is always available during extended working hours (though they aren't 24/7 but that's fine), and they always action a request and get back to you via email if they have to. Most reliable and consistent POD supplier out there
March 27, 2024
I absolutely love this vendor any problem I had was handled immediately beautiful quality...I will be partnering very soon
March 26, 2024
Subliminator is innovative app that offers top-notch, one-of-a-kind products with high-definition print colors, along with swift Express shipping. Both my customers and I are delighted with the quality. Additionally, my encounter with customer service was excellent.
March 8, 2024
The quality of the product was decent and the print was clear and vibrant, but the customer service was nonexistent and they took forever to even send my product out to me. Even when they did ship the product, they didn't even notify me when my order was sent. I didn't know when to expect the product and I couldn't track it. I don't see myself using this service in the future.
Dear Kintsugi Apparel, Thank you for taking the time to review our services. We sincerely apologize for any inconvenience you have experienced. Our goal at Subliminator is to ensure that our products not only meet but exceed your expectations, and it appears we have fallen short. We acknowledge that despite our quick response to your initial query on February 14th, we did not adequately communicate the delay in production due to the Chinese New Year holiday, which impacted our factory operations. We understand that waiting for your product and lacking information on its shipment can be frustrating, and we regret any oversight on our part in keeping you informed. We want to reassure you that within your Subliminator account, there is a feature that allows you to track all your orders. By visiting the order section and clicking on the relevant order, you can access up-to-date tracking information. This is a standard part of our service designed to provide transparency and control over your order fulfillment process. We are taking steps to improve our communication protocols to ensure that all our customers are fully aware of any delays and the status of their orders, especially during peak holiday seasons. Your feedback is invaluable in helping us enhance our customer service experience. We hope you will consider giving us another chance to prove the quality of our service. We are committed to earning back your trust and would be grateful for the opportunity to discuss how we can make this right for you. Best regards, Team Subliminator
Jan. 30, 2024
They took way too long to send my products, the checkout process was confusing, I do't know where one of my orders went, the process was confusing.
Hi there! Thank you for taking the time to provide us with your feedback. We sincerely apologize for any confusion you experienced during your order with us. We aim to maintain transparency about our fulfillment and shipping times, which for your order, were completed within the standard timeframes (your actual order: 5 business days production, 8 business days regular shipping) we promise to our customers. However, we understand that every customer's experience is vital, and we're here to make things right. If you have further questions or need assistance, please reach out to our support team at [email protected], and we'd be happy to clarify any part of the process or assist with any other concerns you may have. PS: We provide express shipping options as well which would increase the speed of delivery substantially.
July 19, 2023
I recommend Suliminator. My Shopify store has yet to be launched, but I'm happy with the product selection and the ease of the design process. I can't offer any more details...my journey is just beginning.
June 30, 2023
I just LOVE the way my high school alumni jerseys turned out that I had printed and fulfilled by Subliminator! Everything about my experience with them from mocking up on the website, to ordering, the quality and customer service has been the best. This most recent time, I had a pretty huge order and everything went so smoothly and I’m so thankful. Everything was right on time and the jerseys look amazing.
June 29, 2023
So I've been using this POD for about 3 years now. They are my go to. For every 10 issues I have with the other big PODs I maybe get one with subliminator. Unlike those others subliminators customer service is always very responsive and quick to fix real issues. The product quality is always top notch and feels very premium. My only complaint is that they don't come out with more items as fast as I'd like but that also has to do with the deep research and development of every product they make. Nothing you create is generic in fit and feel. If every other POD dropped off the market I'd be totally fine running any store with only subliminator products. Also, I'd like to add their Facebook page is always active and the owner constantly answers questions you may have as well as creates videos to show the newest upcoming products and what they are working on. I recommend this one shop above all others to any store
June 3, 2023
Used Subliminator for some items in our clothing brand lineup over a year ago…customer service was pretty much non existent then. Decided to give them another try but hadn’t uploaded ANY of their products on our website. They literally just attempted two charges of $276.00 within the last few minutes…but my bank caught it.
Hey there, We're really sorry to hear about the trouble you've had. We can totally see why this could have been frustrating. You know, our support team's always ready to lend a hand - we've got a 24/7 live chat to make sure someone's available whenever you need help. You've got a point, though, when it comes to the automatic charges. That's on us. When subscriptions aren't cancelled, they remain active and this can lead to unexpected charges - we totally get how that can catch you off guard. We've heard this feedback loud and clear and have recently made updates to our system to prevent such things from happening in the future. We've rolled out this change and we're hopeful it will make your experience smoother and more comfortable. Even with this bump in the road, we'd be thrilled to continue working with you at Subliminator. We believe we can make it work and look forward to providing a better service for your clothing brand.
June 3, 2023
Hope you improved your shipping, I had seen your product in one of the youtube it looks great but your shipping very very very very very terrible!!! it takes FOREVER for the test order we made. You gave us tracking number which is nowhere to trace. Very very Disappointed.
Hey there, Ah, that shipping ordeal sounds like a real pain - we're genuinely sorry for the frustration it's caused. When it comes to some places around the globe, like Singapore where your order was heading, we have to admit, the shipping options can be a bit tricky. It's sort of like we're stuck playing a game with some unpredictable rules. Definitely, this can mean the journey of a package might take a bit longer compared to popular destinations like the USA or France. Yet, it's no excuse for keeping you in the dark. Our support team has been on it, doing their best to keep you in the loop with updates on your parcel's journey. We really hope you can see that we're doing our best amidst these challenges. And hey, here's to hoping that next time, we can make that shipping experience way smoother and score a better review from you!
May 11, 2023
customer service is non existent I HATE when you can not get help form a person, no response to emails, also do not like that they offer "Free shipping" its just padded into the cost of the item, and you pay more for shipping for multiple items in the long run, making it more expensive and making it less profitable. its not a bad app but it could be better. Depends on what selection you are looking for .
Hi Haydee, Looked up your account a bit, and I can't seem to find any communication from your side inside our support channels. No email (based on the email you used on the single order you created and cancelled), and no chats on your name either. So I'm not entirely sure what went wrong there, but I would love to find out! We actually have a very active support team, that's available through live chat 24/7 or that can be reached through our email [email protected] Also please note that our products are always mentioned as "including shipping" and not "free shipping". Shipping is indeed added together with the product cost, and we're quite transparent about this. So we're not trying to call it "free shipping either". So perhaps we missed a step somewhere and used the wrong word, and if that's the case our sincere apologies. Would love it if you could still give us a chance, and order a sample for yourself. I'm sure you'll be pleased with the quality we provide. Our support team has been notified as well to pay extra attention if a message comes in from you, which we can't seem to find until now. If you're in doubt, you can always use the chat widget on our website www.subliminator.com which appears at the right bottom corner. Have a great day!
April 22, 2023
The products are great with good quality and Manufacturing Times are good However for business in Latinoamerica I would not recommend Subliminator. The Shipping times are almost 2 months or more (I am still waiting my samples) and that kill any POD Online Store you want to create. With other POD Supplier my samples got arrived in only 2 weeks from China. I recommend to Subliminator please review and improve this shipping times. THanks
Dec. 31, 2022
Do not use subliminator. Orders are taking forever and promised refunds don't get paid. Here are 5 reasons why you should not use Subliminator: 1) Since they upgraded their app mid December they are dropping the ball significantly. I have 3 orders from 22 days ago still not being processed for production. Also, who updates their app in the middle of the busiest season. Clearly not very smart. 2) To make it worst, I got lied to by their customer service team for days on end and never got a clear answer what is going on. They always say that they will contact the factory but they never follow-up or provide an update. 3) I just happened to see an announcement on their Facebook page that there are now 4-7 extra days of delays. No email was send out so you could only find out by going to their Facebook page. You would think that this was important during the peak holiday season. 4) They promised me a refund on the worst delayed orders but I still have to receive that. They keep telling me that they will refund but no money has been received 10 days after being promised. I refunded all my customers already so I am negative on these transactions. 5) Customer service is absolutely clueless and offer no help so do not bother asking them anything.
Hi there! Thank you for taking the time to share your thoughts on your recent experience with Subliminator. We genuinely apologize for any inconvenience you've faced, and as a long-standing customer, we appreciate your loyalty and candid feedback. It seems that during the good times, our dynamic duo of you and Subliminator were too busy making magic happen to stop and pen a review. But now, let's tackle those concerns of yours with some wit and wisdom: 1 - Our app update timing may have resembled a fruitcake during the holidays: unexpected and perhaps not entirely welcome. We promise to plan future updates with the finesse of a perfectly timed holiday toast. 2 - We're sorry if our customer service team left you feeling like a detective on a wild goose chase. We'll sharpen our communication skills and strive to be more like Sherlock Holmes—minus the pipe, of course. 3 - We slipped up on announcing delays through more direct channels. Next time, we'll make sure the news reaches you faster than a reindeer on a sugar rush. 4 - Ah, the elusive refund—caught in the grasp of an intermediary bank. While we can't control their processing time, we'll work on our end to ensure future refunds are as swift and smooth as Santa sliding down a chimney. 5 - We hear you on the customer service front, and we'll polish our skills to provide support that shines brighter than the star on top of the tree. In all seriousness, we do apologize for any inconvenience you experienced, and we are committed to learning from this situation. Your feedback helps us grow and improve our services. Should you have any further concerns or inquiries, please don't hesitate to reach out to us directly. Warm regards, Subliminator
Dec. 12, 2022
Great community! Even better quality! Very helpful and responsive support department. No issues to speak of.
Hello there! A huge thanks for your rave review! It's music to our ears that our community, quality, and support have hit all the right notes. We promise to keep this rollercoaster of awesome service thrilling, and if you need us, we're just a hop, skip, and a witty remark away. Best regards, Subliminator
Nov. 28, 2022
I'm pretty new to using POD and have been using Subliminator for a few months now. Their customer service has been very fast and helpful with getting back to me with any questions, and my first few orders have gone smoothly. I will definitely continue to work with them!
Hey there, Thanks for the awesome review! We're thrilled to be your trusty sidekick in this Print-on-Demand adventure. Our customer service team is always ready to jump into action, faster than a caffeinated kangaroo! Looking forward to many smooth orders and laughter-filled collaborations. Let's keep the good times rolling! Best regards, Subliminator