Subliminator
Sell high quality cut & sew print-on-demand products
Rating
3.8
feedback
129
chart
#510
All reviews
Rating Breakdown
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Nov. 27, 2022
I use subliminator for one year now with over 100 orders until now and I have to say is the best app for my business. I use others too, but the price, quality of products, mock-ups they provide, and of course the support until now is the best that I have experienced out there.
Hey there], Thanks for your glowing review—it's like we just won the Subliminator Oscars for Best App, Best Prices, and Best Support! And the crowd goes wild! 🏆 With over 100 orders under our belt, we're thrilled to be the Print-on-Demand partner that brings the sparkle to your business. Here's to many more top-quality orders, snazzy mock-ups, and good times together. Stay fabulous, and remember, we're just a quick chat away if you ever need assistance. Best regards, Subliminator
Nov. 27, 2022
I've been using Subliminator for nearly 5 years now. Their product quality is superb -- arguably the best in the business -- and their customer service is easily the best of any POD platform. Their range of products keeps getting bigger, their pricing is very competitive, and after selling literally THOUSANDS of products through them, I have no plans to go elsewhere. HIGHLY recommended if you're new OR experienced with Print On Demand.
Hi there, Your review's got us feeling like the life of the POD party—confetti, balloons, and all! 🎉 Five years of Subliminator magic, thousands of products, and countless happy customers. You know what they say: time flies when you're having a blast with the best in the biz! Here's to more amazing years, belly laughs, and Print-on-Demand adventures together. Buckle up, we're just getting started! Best regards, Subliminator
Nov. 26, 2022
Terrible customer service! Please don't use this app, shipping times are terrible as well. Try Printify instead.
Hi there! Thank you for your review. Upon further investigation with our support team I found out that: 1. You reached out to our support team asking for help with your Shopify store shipping profiles, after which a team member redirected you to contact Shopify support, as shipping profiles are related to your store settings, and not Subliminator 2. You installed the app 2 weeks ago, and have NOT placed any orders so far. So while we're not entirely sure why you would leave us such a dishonest review, we do wish you a successful ecommerce journey. And if you change your mind along the way, you're more than welcome to try us out the next time.
Nov. 28, 2022
I have actually added and deleted app a few times. I finally added it and started to plan out some designs and ideas, when I ran into a technical issue I just couldn't fix. Knowing it was a late Sunday afternoon I didn't expect a reply but within 10 mins I had a reply and within 30 mins my issue was fixed.. I have not ordered any samples yet or anything but plan to in near future. Customer service was great though! I was reading some other reviews people please take them with a grain of salt, most of them are NOT Subliminator's fault, what I am reading from most is the lack of understanding by the user. Great app and I recommend using express shipping! Give it a try for yourself! UPDATE: Over a Month Later and their Customer service is still super fast and wonderful! So looking forward to working with Subliminator in 2023!
Hello there, Thank you for your lovely review! We're delighted that our app keeps winning you over and that our customer service team was able to swoop in and save the day—even on a late Sunday afternoon. We're excited for you to try out our products and services. Here's to a fantastic 2023 filled with creativity, speedy shipping, and a delightful partnership! Best regards, Subliminator
Oct. 11, 2022
I first want to say the sample I received was excellently sewn and of great quality, outside color issues not due to the image file I uploaded and rgb to cmyk colors but their background color options they give customers to use in customization. I dislike giving bad reviews, but I believe in helping others avoid complications and especially upset customers who expect one thing but receive a totally different other. It is important for the mockups companies provide to reflect as accurately as possible the finished product to a slight degree of error. I provided pictures and even video to detail to the rep what the issue was. The following is my conversation with one of the reps which I feel gave run around responses and then at one point admitting they know of the issue and saying a fix was in the works for future products: Hello, I hope this message finds you well. I ordered a sample from you guys and I loved the quality, but the color was remarkably different than the mockup and shipping was long. Not sure if its faster with express. I have a order i just paid for TFCH1112 from Shopify (tie-fly.myshopify.com) for a customer and I would love if it was true to color on this and future orders. That is an issue that can make or break future orders and growing my business. Again I loved the quality but i need for the colors i pick in your mockup designer to be as true to color as possible please I beg. kindly [email protected] the mockup produced the colors correctly the product that came is as follows (image) Please for order TFCH1112 and future orders please I beg be true to colors in mockups please. Operator profile You’ll get replies here and in your email: ✉️ [email protected] Our usual reply time under 10 minutes ***S Hello Tieasha. Thank you for contacting Subliminator support Can you please let me know the SBL number of this order please? Thank you SBL7796139 sku# SBHDJGF-287379-L-L my newest order that I am begging to be more true to color on is SBL2667070 ***S Hello Tieasha, Thank you, All designs created and uploaded are in the **RGB** color format. Our software automatically converts the **RGB** file to a **CMYK** file, as that's the format that the printing is done in. The best practice to see if certain colors change a lot is to convert your **RGB** file to **CMYK** in Adobe Photoshop, and analyse if there are some major color differences. After which you can make adjustments to your print colors if needed. yea thank you however on my first order I used your color picker SBL7796139 i pick the colors from (image) ***S Please also note that the fabric affect the color: https://help.subliminator.com/en/articles/4874954-how-does-fabric-blend-affect-print-quality ok thank you so how do we know what colors we are choosing and how they will look? if we are using colors from the color picker on your website ***S Please try photoshop, RGB is the default color profile in RGB color space and we require sRGB to be uploaded. The final version of your print file should be saved in the sRGB color profile because sRGB has a wider, more vibrant color range compared to CMYK. This is to generate good mockups. However, our printers work with a CMYK color space which is why the sRGB will be converted to CMYK during printing. To know if the sRGB file will convert to the correct colors that you want, it's best to test it yourself first and convert the image to CMYK and see how that looks in Photoshop. Dark colors change drastically when converted to CMYK. We're currently working on setting a standard for CMYK and will also start allowing sellers to upload CMYK design files. ok but it wasnt a file that i used it was (image) on your website i used the print area background color chooser on your website ***S Hello Tieasha, I see order SBL7796139 DELIVERED06 August 2022 yes that is the order where i used the print area background color picker on your website the print file only was the heart portion i used the print area background color picker for all other areas sleeve pants back hood etc; ***S Sorry im not sure i understand your question please, can you explain? how can i be sure of the colors im picking from i used the colors from (image) which show as in the mockups show hot pink and a purple but printed as (image) the heart in the picture is the print file i used that was fine and true to color but the sleeves pants and back colors i chose from show totally different ***S We are planning to make color swatches available to you. But we are not sure when this will be available yet as we are still focusing on bettering the app so we can provide more quality services to you. For now, I hope you can continue to use the photoshop swatches or any other method which can be helpful. so if i choose a color from (image) there is no way to accurately reflect to my customer that it will be the color that arrives to them that i show in the mockup picked from your (image) *** S Please read this article: https://help.subliminator.com/en/articles/4874954-how-does-fabric-blend-affect-print-quality I will get more info regarding this and get back to you ASAP ok Thank you bc it's not a file issue more specifically i chose these two colors (image) from your (image) and in mockup show as (image) but print like (image) just to clarify what worries me and will probably cause refund issues ***S I see. Please let me check about that and i will get back to you ASAP Sincerely thank you much ***S You are welcome Help Siham understand how they’re doing: Operator profile Rate your conversation Terrible Bad OK Great Amazing October 11 ***S Hello Tieasha, Hope you are well, Regarding the color difference, we can't guarantee print colors since RGB is uploaded, and then on our end the RGB is then again converted to CMYK according to a color profile we use. In such cases it's best to test yourself first and convert the image to CMYK and see how that looks in Photoshop. Some colors change drastically when converted to CMYK. Please also be advised that the fabric of the product can also affect the print colors. For more information, please check here: https://help.subliminator.com/en/articles/4874954-how-does-fabric-blend-affect-print-quality Sincerely so even using subliminators background color picker those colors will not show correctly for some fabrics so the mockups are useless Again my concern is not the image file I upload there seems to be no problem there but the problem is subliminators background color picker and the fabrics you use not being able to accurately display the colors chose from (image) according to your article Fabric composition: 20% Cotton / 75% Polyester / 5% Spandex The smooth and tight knit surface allows for any print to come out really vibrant and detailed. Because of the knit of the fabric we don't recommend using dark solid colors such as black on this fabric. Because this fabric as cotton, the surface can show some tiny lighter areas on the fabric surfaces. Colorful designs work best with this fabric. The inside of the fabric is brushed and has a nice soft touch to it. iit actually looks like someone chose (image) instead of the (image) that i chose from your (image) *** S Hello Tieasha, The base fabric is always white. So you control the print and colors that go onto the garment. So the background colors you choose in our editor are NOT fabric colors, but simply print colors. Hope this helped there was no issue with base color or base fabric color and yes i chose the colors i wanted your mockup correctly displayed the colors i chose but when subliminator printed it completely different colors were used if i controlled the colors chose why did i get a product completely different from what I chose and again remember we are using not a file but your background color options and your own article says light colors print vibrant and i chose (image) which the mockup accurately reflected as above but someone in your factory produced (image) again I love the quality but this is not the colors I chose that you provided through (image) ***S Unfortunately we can't guarantee print colors since RGB is uploaded, and then on our end the RGB is then again converted to CMYK according to a color profile we use. it was not a print file i uploaded i chose the colors from your background color choices it was not a file I uploaded i would understand then if it was a file i uploaded but it was not a file i uploaded it was not a image file that had issues it was subliminators background color options like in this picture below (image) not a file so you are saying that the background color options shown on your own website that are given to customers to use to customize their products are not cmyk so why have rgb colors choices on your website ***S Our app only accepts images in SRGB format, not CMYK. sRGB is the default color profile in RGB color space and we require sRGB to be uploaded. The final version of your print file should be saved in the sRGB color profile because sRGB has a wider, more vibrant color range compared to CMYK. This is to generate good mockups. However, our printers work with a CMYK color space which is why the sRGB will be converted to CMYK during printing. To know if the sRGB file will convert to the correct colors that you want, it's best to test it yourself first and convert the image to CMYK and see how that looks in Photoshop. Dark colors change drastically when converted to CMYK. it is not a file i used im not referring to the file i used but, i dont think you understand I will make a video You need to use Photoshop to practice, is it the best way, ***S But using the colors directly is not best option i will make a video you keep referring to a file again my concern is not a file image or image file i will show in video to help you better understand ***S I understand you are suing the colors directly, but the issue is that the colors can never be guaranteed, specially dark colors, we are working on a big update on our app where this issue will be solved, Thnak you https://watch.screencastify.com/v/G2L0iKZGymEDuO5ekz1T watch video it is not a file and if you know this is an issue why not compensate your customers who bring this to your attention or compain Subliminator.webm instead you blame files or give round around answers placing fault on your customers We always advise to use photoshop to practice colors ***S We suggest to design in RGB and to do a final check when it's finished by switching it to CMYK to see if certain colors are affected a lot. If all is ok, then you upload RGB into our editor. As we print in CMYK, so it depends on the conversion that happens during RGB to CMYK. Certain colors are more affected than others in this case. Some colors come out pretty much the same, others can look slightly different. so you are saying dont use your ***S You can use our as well, but this would be the best practice i will leave review in Shopify app store informing others of these issues you already have quite a few negative reviews ***Siham profile Please let me check this with our team, i will inform them i will change review upon youranswer ***Please let me check the order you have placed Please wait until i check this with our team first 11:55 am Siham profile Would that be okay? Just now.
Hi there! Thank you for your thorough review. I've checked this with our support team to get a better understanding on the matter, and I think the confusion here was that one of our support members suggested a "fix". There is no fix. And it comes down to understanding how printing on physical products works in general. As you always design in RGB on your computer, but printing is done in CMYK. This means that some color differences will always occur. It's impossible to reflect this correct on Mockups, since these are in RGB, while the printing is done in CMYK. Hence why we always recommend our users to order a sample for themselves to make sure certain colors (especially if you're trying to replicate neon, which can't be done) come out as they should. Our "fix" for this, which our support member was referring to, is that we are working on letting our merchants order a big piece of fabric with most colors printed on them. This will allow you to choose a printed color, and use the RGB color values that are stated with that printed color, so that you can use those colors in your design. This way you know beforehand how the printed color looks before using it in your designs that you're uploading. I would say the communication on this part could have been handled a little better on our end, but it does not mean that we were at fault here. Color conversions from RGB to CMYK will always differ a little, and in a few cases a lot. This is general with any print-on-demand provider, not just with us. As designing is always done in RGB, and printing is always done in CMYK. I hope this explanation helps you a bit, and hopefully it can result in a better rating of our company. As ratings are extremely important to us, as new merchants will mostly resort to reading the "bad" about a company. Because I think you can agree with me that most merchants will only bother to leave a review on a company if they had a bad experience. If this experience is good, most won't take the time to leave a review. All the best this Q4 with the Holiday season sales!
Oct. 7, 2022
Had an absolute order disaster with Printify, so we tried Subliminator. Everything comes directly from China - which we didn't like, but we were in a pinch and were severely limited in suppliers. We talked to Subliminator EXTENSIVELY before order a few thousand dollars worth of product. Subliminator said that they absolutely would have no problem meeting the deadline for the products. It turns out, they were lying. They are actually on "holiday" and can't meet the deadline. But, they're really sorry - NEXT time they'll meet the deadline. I've dealt with China for decades. There is ALWAYS habitual lying. Unfortunately, Subliminator just proved that theory right once again. We're actively looking for American companies that don't purposefully lie to get a sale. Maybe if people just stop doing business with people who lie, they will go out of business and find something they're good at.
Hi there! I'm sorry to hear about your experience. I checked into this for you, and according to our data, even with our small (planned) holiday, this order was still fulfilled and delivered within the timeframe estimates that were discussed with you? Order placed: September 24 Order delivered: October 17 And while you might have had past bad experiences, lying is not part of our business. So I'm not entirely sure what went wrong here to deserve a 1-star review from you, but I do hope the products were up to the quality you were expecting.
Dec. 23, 2021
An example of a customer message after receiving a Subliminator product: "Thank you so much!!! I love the cloak! It looks amazing, better than I imagined! I'm so happy with the purchase, happy holidays " In my experience Subliminator, although made in China are: Better quality that USA Faster shipping than USA Better pricing than USA Faster customer support than USA 5 star all the way.
Sept. 28, 2021
DO NOT ORDER ANYTHING FROM SUBLIMATOR UNLESS YOU ARE PREPARED TO WAIT UP TO 1 MONTH FOR DELIVERY. stay away
Hi Rice & Tees, Thank you for your review. I'm sorry to hear about your bad experience on shipping. Unfortunately we don't have much control over the speed of regular shipping, as there could be many reasons why a delivery can take a little longer than usual, even up to the last leg of the journey where the local post might be over capacity or any other reason for it to be delivered slower than usual. However, we do offer express shipping for this specific reason, to allow our clients to be able to receive their products much faster at a small up-charge. I'm not sure if you're familiar with this already, but you can check the details on that over here: https://help.subliminator.com/en-us/article/what-are-your-express-shipping-fees-grqvbv/ Either way, your feedback is appreciated, as it helps us to keep improving upon our services and to give you and your customers a better experience.
Aug. 19, 2021
The selection of products continues to grow, with some really unique things that you can't find anywhere else. Pricing is solid and support has been great.
Aug. 14, 2021
I would say the app is carefully designed in a such a way that it meets the customer expectations. The mockups are top notch. Easy to design. Love it. Great job by Hicham and team.
July 30, 2021
My company has built nearly our entire brand off print-on-demand, so I'm very well experienced with the most popular (and not so popular) options. When it comes to all-over-print apparel, Subliminator has them all beat HANDS DOWN. I've tried Printful, Kin Custom, MWW On-Demand, LA Sublimination, the list goes on. When it comes to price, product quality, fulfillment time, and product offerings, Subliminator stands out from the pack. Now it's not perfect; they still have a long ways to go when it comes to product creation and their dashboard. The dashboard is painfully slow, and it can be tedious to create multiple products at once. But the owner is VERY communicative in the private Facebook group and always responds to feedback, both positive and negative. Support is quick to respond to issues, although sometimes there can be some back and forth to get a resolution. Despite these pain points, Subliminator still has the best options when it comes to AOP clothing. We use them for all our AOP apparel and have no intentions of changing that anytime soon. Highly recommend this app if you are searching for a POD supplier who is consistent, reliable, and offers a wide range of product options.
July 30, 2021
Totally loved it. Great awesome prints. Zero complaints till now. I hope you guys add more and more items so that I don't have to rely on other suppliers.
July 30, 2021
Best quality hands down. Subliminator cares about how their products turn up and have an amazing, fast support system
July 15, 2021
So far not super happy so far. Might change this when the product arrives. So far, when I asked for status I was told to it can take up to seven day, in other words dont ask until the time is up. Then the product wasn't finished on time. Now I cant get the DHL tracking number from their customer service. It says it right in the app it shipped via DHL and USPS. But they give you some random tracknator number that is their way of masking that the product comes from China. This is useless for me. I have asked 4 times. Hopefully the sample is good, if not I will be done with them. Updated 7/15. The product finally arrived after 34 days. Not great, would give it a 2 of 5. The shirt was too shiny, too thin and seemed to have a bit of strange cut. It wasn't the worst thing I have ever seen, but would only upset my customers if this is the quality they receive after waiting over a month (which nobody wants in this day and age). They did eventually refund my purchase after I got shopify involved. That said, none of the tracking ever worked until after the package was delivered which defeats the point of a tracking number. I found them difficult to deal with, they never accepted any responsibility for anything. The item shipped late and took longer than expected to arrive. They say that is because of the pandemic, and that they changed shipping companies. If that is truly the case change your website to show what we should expect. Its been a more than a year, you can change that info on your site to reflect current turn times and shipping issues. Bottom line, if you respect your customers avoid this app.
June 14, 2021
The support team is very responsive. I really feel like when I reach out and ask for help, they do their best to help me with my inquiry.
June 14, 2021
Best AOP print quality out there. Free shipping is nothing special, better aim for an express right away.
June 6, 2021
Subliminator is great. Easy to use and the product looks fantastic. I've had a few issues with slow shipping and/or tracking numbers changing randomly, but that's okay. The BIGGEST issue I have with Subliminator is NOT being able to save mockups. I HATE starting from scratch every time I need to fix or redo something... For instance i just I just finished a hoodie design based off my own personal mockup... However I forgot to change the drawstring from white to black.... Now I have to painstakingly do the entire mockup again and it was extremely difficult and detailed with many layers. PLEASE PLEASE PLEASE make it an option to save your mockups so you can adjust when needed!!!
April 22, 2021
I was looking for all-over print hoodies and joggers and have stumbled upon Subliminator and never looked anywhere else! The print quality is superb, the colors are vibrant, the textures are very well defined and sharp, no slacking whatsoever! The fabric is thick and the quality of the fashion hoodie and fashion joggers is beyond my expectations, I was blown away with the softness on the inside, just feels amazing to wear the jogger-hoodie combo. The stitching looks very professional and up to a standard. The user interface itself is very user-friendly and easy to use! For all-over print, don't even look anywhere else, you won't regret going with the Subliminator!
April 11, 2021
Product of very low quality considering their prices (in CAD). They custom every order/pieces with expectations to receive quality. Instead your material is cheap and not well stained. The material is cleary white before you change its colour but by doing that parts of the material looks faded and it is pulled due to bad stitching. You see the white A LOT !! Im very unhappy with your results and your apparel. I will not be using your website moving forward. I ordered dog clothing and matching sweater but not worth the quality and definitely not the price.
Hi, Thank you for your review. Sorry to hear you weren't satisfied with your samples. From your feedback it seems it is your first time working with sublimation printed products? With sublimation the base fabric is ALWAYS white. This will be the same with every other vendor you will use. On that white fabric is where the print gets sublimated. About the fabric being pulled, I'm not entirely sure what you mean. But if you haven't, make sure you reach out to our support team. If it was a quality issue, we can definitely refund or resend it, as that's our policy. Additionally, depending on the fabric you chose (we have "Athletic" and "Fashion" fabrics), the outcome can be a bit different with colors. If you used mainly solid colors, we always advice to use the "Athletic" fabric over the "Fashion" fabric, because of the fabric characteristics. I hope you can give us another try, and perhaps the above feedback can be helpful for you. If not, we understand. Either way I'll wish you the best on your business.
April 8, 2021
No complaints! Easy to use, great fulfillment process. Great community of users, and management. The quality is worth the price.