Recharge Subscriptions App
Recharge Payments Trusted Subscription App
Rating
4.8
feedback
1,986
chart
#2,137
All reviews
Review RSS Feed
Dec. 3, 2025
Dec. 2, 2025
The app works ok, but the support is terrible. I'm not sure you can get support that isn't an AI bot. We have an issue with double shipping charges and I can't get anywhere near a fix which is beyond frustrating. Their support bot just sends me to a solution that literally states it won't fix my specific problem.
Thank you for taking the time to share this. I’m sorry for the frustration you’ve been dealing with, especially when you’re trying to resolve an issue with double shipping charges. Feeling like you can’t reach a real person only adds to the stress, and that’s not the experience we want for you. Our human support team is always available through the in-app chat whenever an issue needs deeper troubleshooting or escalation. The automated assistant is there to help with quick questions, but you can always request to speak with an agent. Our Support Team has already reached out so we can assist with your current issue and work toward a resolution. We’ll also make sure you have clear guidance on how to reach an agent directly going forward. Thank you again for the candid feedback. We’re committed to helping you get this sorted. - Ty Bailey | VP of Services
Dec. 2, 2025
Dec. 2, 2025
Dec. 2, 2025
Dec. 1, 2025
The customer service is exceptional. I had an issue with my recharge widget that had me bounced between Shopify customer support and Recharge customer support, until I was connected with Thomas J from Recharge. He guided me step by step on what I needed to do to fix my problem and got it address in a very timely manner, and was very patient dealing with me. It feels good and makes me feel safe to know that I can speak to a knowledgable human being very quickly, as that is something not every app can offer.
Dec. 1, 2025
I wish I could've accessed better support for this app. We opted to pay for the pro subscription vs the much cheaper $99 one on that basis, so we could get help with installation. 12 months in and a lot of wasted time and money later, we're cancelling the app $6k in the hole having not been able to get it working whatsoever.
Thank you for sharing this feedback. I’m sorry for the frustration you’ve experienced. It sounds like you weren’t able to get the support you were expecting, and that alone can make setup feel overwhelming. While we weren’t able to find any past conversations from your store, it’s clear something got in the way of getting help when you needed it. Our support team is always available through the in-app chat, and we’re here to guide merchants through installation whenever they reach out. We want to understand exactly what happened. Joel Pednaud (Director of Support) is reaching out to learn where things broke down and to talk through how we can make this right. Thank you again for being candid with us. Your experience matters and we’re committed to addressing it fully. - Ty Bailey | VP of Services
Nov. 29, 2025
Appreciate the five-star rating. We’re proud to support your subscriptions and grateful for your partnership. Ty Bailey | VP of Services
Nov. 27, 2025
I love using Recharge for my business. It’s easy to use, and their customer service is always great. I would definitely recommend them!
This is wonderful to hear. I’m happy Recharge has been easy to use and that our customer service continues to meet your needs. Ty Bailey | VP of Services
Nov. 26, 2025
Thanks for the five stars. We’re happy to know Recharge is working well for you. Ty Bailey | VP of Services
Nov. 26, 2025
Gary was exceptionally helpful with the issue we were facing. Took me through step by step and waited with me till the issue was resolved!
Thank you for sharing this. I’m glad Gary took the time to guide you step by step and ensure everything was fully resolved. Ty Bailey | VP of Services
Nov. 26, 2025
Appreciate the four-star rating and your feedback. We’ll keep working to make your experience even better. Ty Bailey | VP of Services
Nov. 25, 2025
Thank you for the strong rating. We’re glad to have you as part of the Recharge community. Ty Bailey | VP of Services
Nov. 25, 2025
Thanks for the five-star rating. We appreciate your trust and partnership with Recharge. Ty Bailey | VP of Services
Nov. 24, 2025
Jayden was amazing! Above and beyond, give him a raise before a competitor poaches him.
Appreciate your kind words about Jayden. I’m happy he went above and beyond to make sure your issue was handled completely. Ty Bailey | VP of Services
Nov. 24, 2025
malik the support agent helped me alot and satying in the chat until everything was perfect
Thank you for your review. I’m glad Malik stayed with you through the entire process and made sure everything was perfect before wrapping up. Ty Bailey | VP of Services
Nov. 21, 2025
Customer support is top tier! Ran into a slight hiccup and Yajaira T. had us sorted out in seconds. 30 seconds with support and now everything is working very smoothly. Very positive experience.
Using app
3 days
Total reviews
1
Average rating
5.0
Thank you for sharing this. I’m glad Yajaira could resolve your issue so quickly and that the experience was such a positive one. Ty Bailey | VP of Services