Recharge Subscriptions App

Jovana was very helpful and super nice. She resolved my problem and made the whole process very fast and easy! I didn’t actually use the app in the end, I started a free trial but didn’t actually use it.

NGL, there were moments when I wasn't sure if I should stay because clients sometimes struggle with understanding how to access their subscription, or how to make changes. But, things are improving over time and there are far more features in Recharge than the subscription options being offered directly by Shopify. I really do wish things were more intuitive for customers and it wasn't so up-sell focused, but at the same time, I'm happy to help clients when they need assistance.

it was difficult to get to speaking with a representative, but once I was able to speak with a representative, Zachary was a HUGE help!

Great customer service! A bit of some technical hiccups and , but overall fantastic. Wish that the email notifications had less HTML setup for customer notifications and it was easier to incorporate our branding - fonts, design, etc.

It works well, need to understand small things that help like formatting files. The Help desk is great.

very helpful customer support, with any questions you have

Good for loyalty and rewards programs. Some limitations based on what you're trying to use it for, but the Recharge team is always making upgrades. Customer service is on point, always helping out when we need it.

While the app is constantly upgrading it's capabilities (albeit still in beta for some newer features), their customer support staff are very responsive and helpful!

We migrated from Yotpo Subscriptions. Followed the step-by-step instructions. Would rate 5 stars, but had a couple of issues on data migration due to differing templates. The one Yotpo exported that was supposed to be formatted for recharge did not match what the Recharge tool wanted. Tried reformatting to the template located in the step-by-step instructions and that one didn't match either. The one that finally worked was the one located at the link below the upload tool. Ola with Recharge Customer Support was an amazing help and stuck with me till I completed the data migration.

Recharge has been extremely useful when it comes to subscription. we have developed a custom setup wit recharge api, all the help from support team has been great. App to go with, if you are require more that a basic setup.

The app still needs some work, but best Technical Support Team. Always helpful and will go above and beyond.

We run into a decent amount of issues with the app itself, but the support team is fantastic. Any issue I have had with Recharge has been solved quickly and professionally by the support staff!

Customer service through live chat is relatively responsive and depending on the issue they are able to find a solution during the chat. If not, they make it clear they will follow up via email once the problem is solved. As a small business, the biggest gripe I have with Recharge is the cost. If there was some kind of tiered pricing based on subscriptions processed per month, it would make working as a small business more palatable.

5 stars for the great support from Matt but 3 stars for not being able to manually input Subscription orders.