Recharge Subscriptions App
Recharge Payments Trusted Subscription App
Rating
4.8
feedback
1,987
chart
#2,138
All reviews
Review RSS Feed
Sept. 5, 2025
We appreciate the five-star rating. Thank you for choosing Recharge. - Ty Bailey | VP of Services
Sept. 4, 2025
Hoa at Recharge was wonderful to work with and very helpful throughout the entire implementation process!
Thanks for sharing this. Hoa is a wonderful teammate and we are thrilled she could help throughout your implementation. - Ty Bailey | VP of Services
Sept. 4, 2025
Appreciate the great customer service!! Jaden rocks!
Appreciate the shoutout for Jaden. He is fantastic and we are glad to know he made a great impact. - Ty Bailey | VP of Services
Sept. 4, 2025
Thank you for the five-star review. We are grateful for your trust in Recharge. - Ty Bailey | VP of Services
Sept. 4, 2025
Yajaira at customer support solved my problem quickly.
Glad Yajaira could quickly solve the issue for you. We will be sure to share your kind words with her. - Ty Bailey | VP of Services
Sept. 4, 2025
Working with irving was very helpful
Thank you for calling out Irving. I am happy to hear he was able to help and make the experience a good one. - Ty Bailey | VP of Services
Sept. 4, 2025
We appreciate the five-star rating. Thank you for being part of the Recharge community. - Ty Bailey | VP of Services
Nov. 4, 2025
Excellent support! I appreciate the fast response!
Thanks for the kind words. We are glad the team could provide excellent support. - Ty Bailey | VP of Services
Sept. 3, 2025
We've been using Recharge for a couple years and find it to be way too expensive. If you want to add their Retain (retention + referrals) option, they require a 12-month commitment. We've been paying 1% fee (which they now charge 1.25% to new customers) of our revenue to them and really can't stand that model. Their support isn't that great. Nothing stands out with the nickle-and-diming they do. We've been looking to move away from them for some time now with exploring building our own Shopify-native subscriptions solution.
I hear your concerns and appreciate the honest feedback. We are always reviewing our pricing and service structure and your perspective is helpful in that process. I am sorry the experience has not matched your expectations. - Ty Bailey | VP of Services
Sept. 3, 2025
Thanks for the five stars. We appreciate your support and are happy to have you with us. - Ty Bailey | VP of Services
Sept. 3, 2025
The support is really good! And the analytics tools provide you with every information you neeed to make good decisions. It also offers an API for implementation in webshops with headless technology like we have.
Thank you for this thoughtful review. I am glad the support team has been helpful and that the tools and integrations have made it easier for you to make informed decisions. - Ty Bailey | VP of Services
Aug. 31, 2025
Very Good
We appreciate your review! - Ty Bailey | VP of Services
Aug. 29, 2025
Super fast help! Great support agent! Thank you!
Thanks for the kind words. I am glad our team was able to provide fast and helpful support. - Ty Bailey | VP of Services
Aug. 28, 2025
This review is about the customer service experience: Service from Melanie was quick and efficient. She provided me the information that I need as both direct answers to questions and to helpful guides via links. I appreciated speaking to a person and not a chatbot.
Really appreciate this thoughtful review. I am happy to hear Melanie provided clear answers and resources while keeping the process efficient. - Ty Bailey | VP of Services
Aug. 27, 2025
Thank you for the four-star rating. We appreciate your feedback and are always working to make your experience even better. - Ty Bailey | VP of Services
Aug. 26, 2025
Fantastic team and easy to use system. They are so thorough and want everything to go off without a hitch. Tons of features, customizing, and peace of mind. Highly reccommend!
This is such wonderful feedback. I am thrilled our team has been thorough and that the system has given you peace of mind with features and customization. Thanks for recommending us. - Ty Bailey | VP of Services
Aug. 26, 2025
Great support, very thorough
Thank you for recognizing the team’s thoroughness. We are glad the support experience has been a strong one. - Ty Bailey | VP of Services
Aug. 26, 2025
Love ReCharge, super easy to use and helpful.
We love hearing this. I am glad Recharge has been easy to use and helpful for your business. Thanks for sharing your experience. - Ty Bailey | VP of Services
Aug. 24, 2025
Thank you for the five-star rating. We appreciate your support and are glad to have you with us. - Ty Bailey | VP of Services
Aug. 22, 2025
Great app and customer support team!
Thanks so much for the kind words. Great to hear both the app and our support team are making a difference. - Ty Bailey | VP of Services