Recharge Subscriptions App

Dec. 9, 2020

I use this app to manage my subscriptions. Every time i've needed assistance someone was there to help. Today I had a check-out issue that I needed help with and Denis was extremely helpful in assisting me in fixing the problem. Very, very happy, not only with the company but the staff as well!

Dec. 8, 2020

Amazing application which has been great for us capturing subscriptions on the website. Excellent support from the team too!

Dec. 8, 2020

This is a well-built app, works consistently without glitches. The frontend customer interface is fairly good, the back end basic reporting is easy to pull. The customer service has been prompt and friendly every time.

Dec. 7, 2020

The customer service is excellent! Very fast, helpful response. My one challenge has been maintaining subscribers; seems to be a high turnover rate.

Dec. 6, 2020

Outstanding customer service, much better than our previous app. I would highly recommend Recharge for any sort of subscription solution.

Dec. 2, 2020

Highly recommended app for subscription. Stefan has helped a lot for migrating products from stores to stores!

Dec. 1, 2020

I've been using this app for 3 years and it's worked wonderfully for myself and my customers . As a business, it's very important to have reoccuring revenue coming in monthly that you can count on. My customer service experiences with George and Javaughn recently were top-notch and I couldn't be happier. In the past I didn't like that they charged packages for customer support response times. That was strange and I didn't like it being a long-time customer that rarely reached out for help as it was. I don't think they still have this in place. Otherwise, the app is easy to set up and use. I don't know if the price is changing for it, but it's always been a reasonable price to pay for the service offered.

March 17, 2021

I have been using ReCharge for 4 months now and I'm very happy with it. The customer service is great. we have converted about half of our regular customers to auto-renew. It's easy to go in and make changes, and the customers get clear email updates on their accounts.

Nov. 30, 2020

Kudos for Stefan for helping me with the migration from store to store. Highly recommend Recharge and the team!

Nov. 30, 2020

Probably a very very good app for people who want something plug and play, because their philosophy is a pretty walled garden approach of "just contact us if you want to change anything", which in practice means communicating via miserable ZenDesk help tickets (and being on the receiving end of "type your response above this line" is an experience I've never enjoyed), but I understand why ReCharge may be in a position where this is really the only viable option for them. For someone who's trying to customize their store heavily, this would be challenging if not for EXCELLENT support agents like Jairus. THIS IS A 11/10 REVIEW FOR JAIRUS. Jairus (and likely many other great ReCharge support agents) has gone above and beyond stated ReCharge policy to help me figure out stuff about how the app works that doesn't seem to be documented anywhere. Or maybe it's documented in the dev section, which I haven't thought to ask for access to yet, so hey - maybe I've been the only one getting in my way here! Overall, don't love the ticketing support system, but I do love the folks on the other end, particularly Jairus. Thank you Jairus!

Nov. 28, 2020

Easy setup, simple to define subscription rules and types. Definitely worth the money. The customer service is also on point and very responsive.

Nov. 24, 2020

Stefan was super helpful and went above and beyond to make sure I understood the migration process. it was more complicated than expected... but ReCharge is there for every step.

Nov. 23, 2020

Great app and support as usual ! :) I use it every day and it's very easy to get by. The assistance is always available and offers good advice.

Nov. 23, 2020

Brilliant app and fantastic support from Javaughn - top in class. Would highly recommend to scaling business looking for a serious infrastructure. They didn't become market leader eating crisps while watching Netflix.

Nov. 18, 2020

Good app but when you face any problem their customer service is not existent. This is so frustrating. When you have to pay for shopify and their app. We have 5 shopify stores and we use a lot of apps. This one has simply the worst customer service you can imagine. They just don't care because when they lock you in it's hard to get out. Just go through their facebook and read the comments everyone has the same complain. You wait weeks for any relevant answer. YES WEEKS.

Nov. 18, 2020

Rockstar Ronnie to the Rescue. Ronnie gets it done. Every. Single. Time. Fast? Check! Knowledgeable? Double Check! Responsive? Tripe Check! Ronnie was able to fix multiple issues over the course of my launch to get things up and running as fast as possible. I know there are a lot of requests that come in but Ronnie made me feel like I had personal concierge service!

Nov. 18, 2020

Integration not smooth, support would be wise to dig into why it's not working before assuming it's a third party page builder.

Nov. 17, 2020

Loved the support received from Recharge's Customer Support team. Shoutout to Isidora! Very helpful with workflows and giving me a step-by-step guide on integrating them with rulesets.

Nov. 17, 2020

It's simple to use, but sometimes the communication with shopify is not 100% clear refund through shopify or recharge). We also had issues with the translation app "Translation Lab". I find the price a bit elevated when comparing to alternatives. Super happy to see quality of customer service.

Nov. 17, 2020

They were so helpful on getting the app installed on my client's site! We were pleased with their support team and functionality of the app.