Recharge Subscriptions App

Recharge customer service has been consistently good! Only reason for 4 stars instead of 5 is that ReCharge doesn't have access to the Bulk Discount logic that we wrote as a Shopify Script. We setup a rule, "Buy 3 - 4 items, save 10%, buy 5+ items, save 15%." The initial order is priced correctly, but subsequent subscription orders do not have the bulk discount, so we have to manually correct these. It's a bit of a pain. I believe this is caused by a limitation imposed on ReCharge by Shopify not giving API access to Shopify Scripts. (?) ReCharge recommended that we use their new Checkout / Cart, but that currently only supports Shopify Payments, and we're on Braintree. So we're basically at a Catch-22. But in general, ReCharge does an excellent job for us and our customers.

I am still trying to understand this app. But the customer service is very good. We use it for combining discounts and subscriptions

Good customer service,The support helped me to fix the problem just in a few hours. Generally happy with the app. Just annoying to have to go through a chatbot but this is customer service 2025 ...

Received good support with an issue after custom theme install which solved my problem very quickly. Only reason I'm giving 4 stars is because a little bit of code was left on a theme file which I had to clean up. Other than that a very positive experience.

Pretty solid app. We've definitely found it helpful and more user friendly than Bold's recurring billing app. We've been using Recharge for about 18 months and I've witnessed app enhancements and improvements that resolved some pain points we had in the beginning. Their support is also much better than when we first started: faster responses to initial outreach, faster resolution times, more skilled team troubleshooting. They've been doing great the past couple of months. I recently corresponded with Meredith to resolve some issues and to assist with some bulk data updates. She was fast, professional, courteous and just did what was needed quickly and accurately. Keep it up, team! There are some annoying little glitchy things that I wish didn't happen. For example, one-time products added to a subscription order frequently get permanently added to the subscription. But when the next charge tries to process, it can't because the one-time product triggers the out of stock flow and blocks the order from processing. It's also very common that when we create a new page for a one-time product, the page will display the "subscribe & save" button even though it's not even in Recharge's system. The only way we've found to work with it is to add and remove the product from Recharge's product list. Solvable but weird and a bit of a hassle. Overall, I think this is one of the best apps available for managing subscriptions. It's mostly solid with some little quirks and their support has improved greatly.

The customer service received from Vuk was excellent, a quick turnaround and plenty of guidance provided to help with next steps.

The customer service team is amazing. Matt, specifically, gave me over-the-top great service until I fully understood the issue my customers were experiencing. The app is great. 4 stars only because access to the subscription portal for customers can be wonky if the proper settings aren't enabled from the get-go. Talk to a customer service person first : )

Quite intuitive, very useful. It usually works great - we just experienced a couple of minor issues with out "go to checkout" button, but overall very good experience. CS team is always happy to help.

What would we do without Recharge? The only thing I would say is that it should allow a simpler cusomisation of notifications to make the experience on brand,

The app is great for relatively simple subscription models. More a fault of Shopify than this app's developers, but things can get very convoluted very quickly due to multiple duplicate products being created. Their support is great, however, so any hiccups we've had were taken care of through support. I could only give 4 stars though, because with the number of times we've had to contact support, it feels like charging $300/mo for enhanced support is somewhat extortionate. They are overall pretty timely (usually 1-2 business days), however.

Exceptional customer service! I've reached out a few time getting set up. There are a few features that don't exist yet that would be really helpful though - hopefully they will consider my suggestions :)

Only issue for me is my store offers pickup and shipping and the app defaults to lowest shipping cost after the first order is made. So, if they order shipping on there first order the subsequent orders will default to pickup because its free. I have talked with tech support and the only work around is to manually add the shipping rate which is static. It's more work then it needs to be for an automated system.

The app is easy to use and setup, but find it limited with some options. Most importantly, we really need it to support multiple currencies and it doesn't yet. Support has been very helpful for any troubleshooting as well.

The Interface is a bit confusing and can be designed better. However the functionallity is excellent and the service is responding within Minutes and helps to solve issues immediately. Would absolutely recommend!

Great customer service but you need to look at the fees/transaction of the app before choosing your right price for your subscription because they take a big amount

Great customer Service from Gabriel. Gave straightforward, easy to read, clear instructions to the issue I was having. Little to no back and forth with a quick response time.

Customer service is amazing, extremely responsive and very knowledgable. The main issues we ran into came down to implementation. We had to do a few customized builds and changes to accommodate our membership program and it is less than desirable but it does work and it is a good replacement fix until we can figure out a better way with the Recharge team. So far we are happy with this option!

Good app - rather efficient for businesses wanting to set up subscriptions. Great possibilities of customization also.

We use this app to manage our subscriptions and while it is mostly awesome, the response time from the service team is definitely lacking. It can take days to get a response to simple inquiries or even when trying to upgrade service or support.

It has been a really rough ride migrating our store from WordPress to Shopify but the customer support at ReCharge has been a really great help.