Recharge Subscriptions App

Nov. 15, 2021

Pretty solid app. We've definitely found it helpful and more user friendly than Bold's recurring billing app. We've been using Recharge for about 18 months and I've witnessed app enhancements and improvements that resolved some pain points we had in the beginning. Their support is also much better than when we first started: faster responses to initial outreach, faster resolution times, more skilled team troubleshooting. They've been doing great the past couple of months. I recently corresponded with Meredith to resolve some issues and to assist with some bulk data updates. She was fast, professional, courteous and just did what was needed quickly and accurately. Keep it up, team! There are some annoying little glitchy things that I wish didn't happen. For example, one-time products added to a subscription order frequently get permanently added to the subscription. But when the next charge tries to process, it can't because the one-time product triggers the out of stock flow and blocks the order from processing. It's also very common that when we create a new page for a one-time product, the page will display the "subscribe & save" button even though it's not even in Recharge's system. The only way we've found to work with it is to add and remove the product from Recharge's product list. Solvable but weird and a bit of a hassle. Overall, I think this is one of the best apps available for managing subscriptions. It's mostly solid with some little quirks and their support has improved greatly.

Nov. 9, 2021

The customer service received from Vuk was excellent, a quick turnaround and plenty of guidance provided to help with next steps.

Oct. 28, 2021

The customer service team is amazing. Matt, specifically, gave me over-the-top great service until I fully understood the issue my customers were experiencing. The app is great. 4 stars only because access to the subscription portal for customers can be wonky if the proper settings aren't enabled from the get-go. Talk to a customer service person first : )

Oct. 25, 2021

What would we do without Recharge? The only thing I would say is that it should allow a simpler cusomisation of notifications to make the experience on brand,

Oct. 18, 2021

The app is great for relatively simple subscription models. More a fault of Shopify than this app's developers, but things can get very convoluted very quickly due to multiple duplicate products being created. Their support is great, however, so any hiccups we've had were taken care of through support. I could only give 4 stars though, because with the number of times we've had to contact support, it feels like charging $300/mo for enhanced support is somewhat extortionate. They are overall pretty timely (usually 1-2 business days), however.

Oct. 14, 2021

Exceptional customer service! I've reached out a few time getting set up. There are a few features that don't exist yet that would be really helpful though - hopefully they will consider my suggestions :)

Oct. 7, 2021

Only issue for me is my store offers pickup and shipping and the app defaults to lowest shipping cost after the first order is made. So, if they order shipping on there first order the subsequent orders will default to pickup because its free. I have talked with tech support and the only work around is to manually add the shipping rate which is static. It's more work then it needs to be for an automated system.

Oct. 5, 2021

The app is easy to use and setup, but find it limited with some options. Most importantly, we really need it to support multiple currencies and it doesn't yet. Support has been very helpful for any troubleshooting as well.

Sept. 29, 2021

The Interface is a bit confusing and can be designed better. However the functionallity is excellent and the service is responding within Minutes and helps to solve issues immediately. Would absolutely recommend!

Sept. 27, 2021

Great customer service but you need to look at the fees/transaction of the app before choosing your right price for your subscription because they take a big amount

July 20, 2022

Great customer Service from Gabriel. Gave straightforward, easy to read, clear instructions to the issue I was having. Little to no back and forth with a quick response time.

Sept. 10, 2021

Customer service is amazing, extremely responsive and very knowledgable. The main issues we ran into came down to implementation. We had to do a few customized builds and changes to accommodate our membership program and it is less than desirable but it does work and it is a good replacement fix until we can figure out a better way with the Recharge team. So far we are happy with this option!

Aug. 31, 2021

Good app - rather efficient for businesses wanting to set up subscriptions. Great possibilities of customization also.

Aug. 30, 2021

We use this app to manage our subscriptions and while it is mostly awesome, the response time from the service team is definitely lacking. It can take days to get a response to simple inquiries or even when trying to upgrade service or support.

Aug. 24, 2021

It has been a really rough ride migrating our store from WordPress to Shopify but the customer support at ReCharge has been a really great help.

July 30, 2021

As a subscription system, the app performs fine. We are always on the hunt for a new system because Recharge's support leaves a lot to be desired. First, do not pay for enhanced support. It is no different from what is built in. When you do finally communicate with support, you will be gaslit approximately 3 times before they acknowledge that the problem exists. "We can't duplicate the problem" "There was nothing attached" "The video example you provided isn't long enough". In between each communication is at least 24 hours. It's exhausting. Most problems I've finally fixed myself using message board info or YouTube videos. Other problems require a developer. However, Recharge's recommended developers never get back in touch. I have one persisting issue that I cannot correct, Recharge refuses to correct and their developers won't acknowledge me. If all you do is sell subscriptions, Recharge is adequate. If you have other products in your store, prepare yourself for ongoing interaction with support.

July 27, 2021

There are many bugs that cause my customers repeat orders not to go through each month and I can never understand and take ages to try to figure each problem out, I hope this will be improved soon, although the I'm very happy with the customer service

July 23, 2021

This app has gotten much better with the updates that were made to it recently. The support is also top notch.

July 22, 2021

This app is helpful for me to grow my business (though it does have some bugs occasionally) Support staff is attentive and helpful when I emailed them. Thumbs up!

July 22, 2021

ReCharge has some real positives, however it does have some drawbacks. It is not particularly user friendly in the first instance. After working with ReCharge for a while it is now excellent, but it takes a moment to work out the most effective way to use it.