Recharge Subscriptions App
Smarter subscriptions powering your growth & retention
Rating
4.8
feedback
2,047
chart
#2,047
All reviews
Review RSS Feed
June 6, 2025
New issue with Recharge. Not possible to know how many months are left on customers' pre-paid subscription. This should indeed be a basic information, but no. I do need to figure this out manually myself.... Not happy again ! Oct 24 : Customer complains : they always were charged 6€ for shipping costs. September, they were charged 10€ (I do not know why!) and October, they were charged 3,49€ !!???? I emailed the support team. Let's see in how many emails this will be solved!!! So, poor system, poor technical support, very expensive, and not user friendly. NB: can anyone get me out of here ???? Sep 24 : Many issues with the app. And on top, a customer ordered a subscription for her and for her father on the same order. So, basically the same address whereas it should be sent to two different addresses. I suppose this is an exception. But yet... I had to exchange at least 8 emails with the support team, to confirm the situation stated at the very beginning over and over again, and with no solution in the end. Extremely frustrating and time consuming ! NOT HAPPY ! I have been using Recharge since 2019. Since Shopify theme 2.0, very poor service : - the app has not been robust (customers not going through the right checkout) - Support let me down on my bug for over a week with massive impact on my business - They made me move to shopify checkout and on the way increased by 99$/month my subscription (with no extra service quite poor support on the opposite) I'm feel being abused as my customers are subscribed and they know that moving elsewhere would imply to ask customers for their bank details again => churn. Really NOT HAPPY and thinking seriously about an exit.
We are appreciative of your feedback. I will be sharing it with my team as we discuss future improvements within Recharge. - Ty Bailey | VP of Services
Jan. 26, 2024
Customer service is great, app is wonderful. Would recommend!
Thank you so much for taking the time to leave a review. We're glad to hear about your positive experience with our support team. - Ty Bailey | VP of Services
Aug. 18, 2025
Excellent customer support, shout out to Christian that has done an amazing work for us in January!! And I think this is also the 2nd or 3rd time I’ve interacted with Milutin, and he’s incredibly insightful. He provides real help and is truly extraordinary, thank you!
Thank you for the review and the shout out to Christian! - Ty Bailey | VP of Services
Jan. 25, 2024
The app has definite limitations, but customer service is prompt and very helpful.
We appreciate your feedback! - Ty Bailey | VP of Services
Jan. 25, 2024
Really really appreciate immediate and detailed feedback from Vuk! It helped me a lot!
Thank you so much for the review and the shout out to Vuk! - Ty Bailey | VP of Services
Jan. 24, 2024
Solid for needs. Good support.
We appreciate you taking the time to leave a review! - Ty Bailey | VP of Services
April 18, 2024
Miley was super helpful and was able to quickly fix something I was struggling with!
Thank you for the review and the shout out to Christian! - Ty Bailey | VP of Services
Jan. 23, 2024
Thank you for the five star review! - Ty Bailey | VP of Services
Jan. 23, 2024
Solved everything great and quickly!
Thank you for taking the time to leave a review! - Ty Bailey | VP of Services
Jan. 22, 2024
Customer support has been great and answered any questions I've had very promptly.
Thank you for the five star review! We appreciate it. - Ty Bailey | VP of Services
Jan. 19, 2024
We have been users of ReCharge for a while, but just switched to use Bundles for our subscription and it simplifies everything. Our customers can now select what they want to receive every month based off what we have in stock, which is a real game changer. Irving from the Customer Service team was instrumental in making sure we had everything we needed and that the migration was a success.
Thank you so much for taking the time to leave a review! - Ty Bailey | VP of Services
Jan. 19, 2024
I've had a great experience and the IT help is really actually helpful and I've always gotten quick responses, which I really appreciate. They helped with migrating from my previous platform and have been there with inquiries as my store has grown and I've updated my website etc.
We are very glad to hear about your positive experience. - Ty Bailey | VP of Services
Jan. 18, 2024
The support agent was excellent!
We appreciate the shout out to our support team! - Ty Bailey | VP of Services
Jan. 18, 2024
Thank you for leaving a five star review! - Ty Bailey | VP of Services
Jan. 17, 2024
great customer service! very prompt and helpful!
We appreciate the shout out! - Ty Bailey | VP of Services
Jan. 16, 2024
Thank you for the five star review! - Ty Bailey | VP of Services
Jan. 11, 2024
We enjoy using this platform for our subscription orders. They also have a great Customer Support Team!
Thank you for the review and the shout out to our Support Team! - Ty Bailey | VP of Services
Jan. 10, 2024
Great customer service. Quick and easy.
Thank you for taking the time to leave us a review! - Ty Bailey | VP of Services
Jan. 9, 2024
I would recommend it. Great customer service and easy to use! Although, my clients tend to have a tough time canceling subscriptions that they ordered by accident.
Thank you so much for your review and the feedback you've provided! - Ty Bailey | VP of Services