Recharge Subscriptions

March 10, 2022

I love this app and company! We have been with them for years. We recently decided to upgrade to a unified Shopify checkout, and the process was AMAZING! Seriously, Joey (if you see this!) I am over-the-moon grateful for all of your help and support along the way. You've been so responsive and thoroughly helpful! I've done a lot of integrations, etc. and I've never felt more confident and safe making a major update. Thank you Recharge (and Joey from support) for everything!

March 9, 2022

Rachel was extremely helpful! She resolved my inquiry efficiently and was very friendly. Thank you!!

Feb. 14, 2023

We've been super happy with ReCharge! The customer support is amazing - we've always got a fast response and help, when needed. Could easily recommend! Special thanks also to Nick from the e-shop Genius – he did an amazing job and answered super quickly to everything!

March 9, 2022

The supports are responsive and they gladly assisted me with some issues I faced and some clarifications. Thumbs up!

March 8, 2022

Amazing customer service, very efficient. My issue was resolved within an hour. User friendly website, lots of staff can use with next to no training as it is very accessible.

March 8, 2022

Only app I could find that allows temporary subscriptions. Works very well with lots of customisations. Support is also very good, they fixed it when it wasn't working on our site. Only criticism is temporary subscriptions look permanent on the front-end.

March 7, 2022

This app is very easy to use and install. I like the ease it which it integrates with the Shopify app and I can turn on subscriptions in a snap. The only thing I'm trying to figure out is the notifications piece so that I know when someone pushes back a subscription or not, but I'm sure all I have to do is contact the helpful customer service team. The customer service is AWESOME - super fast and responsive. I highly recommend Recharge even if just for the customer service team that provides support.

March 7, 2022

Miley really helped with my query regarding one of our customer subscriptions - really appreciate her swift reply, and quick actions for me.

March 5, 2022

I like this app and it does what I need it to for offering reoccurring subscriptions. All is good on that front. My issue is billing. The billing isn't transparent or fixed, as it should be with a monthly billing cycle. Recharge "holds" the bill as pending, then bills every two or three months. So I'll be charged for a month, then the bill will be marked as pending and I won't be charged the next month, then they release the bill and I'm charged for 2 or 3 months at one time. I have never been able to get a clear explanation on how billing works exactly. I am charged the same amount every month, it is fixed, but when I reach out to customer service they tell me that the billing is variable and that's why I am charged multiple months at once. No one can give me a clear answer as to what I will be charged or WHEN. Even the breakdown in the app only shows the total charges, it isn't itemized so no one knows. This is getting ridiculous. I don't have many subscriptions yet so this will probably be the best time for me to switch over to another app. I feel that 6 months was ample tine for them to figure this out.

April 17, 2023

I've been working hard at setting up my Shopify business and my products require customizations to how subscriptions are handled. I had a few issues that I ran into but the Recharge team provided fantastic support in helping resolve them. Adam was great in following up and was happy to go on the journey of figuring out what my issues were and how to get them fixed. Great customer service!

March 2, 2022

Worst customer support and it's like their job is to make people want to stop using ReCharge. Jon B said he would help and that he cared about my issue but he did nothing to resolve it. It's been 3 days. I'm paying thousands of dollars a year to ReCharge and no one from their team is helping. Customers update their credit cards but ReCharge doesn't update it on their end to use the new credit card. Disappointed. I hope you tell Jon B to improve his customer service

March 2, 2022

I discovered an issue in our recharge system and could not figure out the solution. I contacted recharge via their live chat and received an incredible fast and effective help from Juan C. He solved the issue for me and made sure he helped me in an efficient and friendly way! Amazing support, thank you!

March 1, 2022

The support is really amazing and quick. I was having issues on my subscription products. They debugged and resolved my issue within 2 days. Definitely recommended for merchants.

Feb. 28, 2022

I appreciate the thoroughness that Recharge support provides! So incredibly helpful when I'm stuck in a situation.

Feb. 26, 2022

Recharge App is an absolute solution if you need to adopt a recurring service for your customers. I'm pretty sure that Recharge App enables to offer stable and consistent service for both vendors and customers each. Don't hesitate to buy Recharge app. Of course, Recharge App needs to be improved more, but currently it helps enough for recurring service.

Feb. 25, 2022

Tech support is responsive and helpful. Also why do I have to type in 100 characters? That seems a strange thing to do. lol. Anyways, Chantz was great.

Feb. 25, 2022

The data structure is a bit weird but it works as promised! Also great CX team thanks for all the help!

Feb. 25, 2022

Very fast and competent response with screenshots to assist in solving a customer query. Great help and support!

Feb. 24, 2022

Love this app. Gets the job done and all with great customer service. Easy to navigate and make updates!

Feb. 23, 2022

Fast and courteous customer service, much appreciated. I reached out with a problem, and was able to correct it with them help of their team.