Recharge Subscriptions
Recharge Payments Trusted Subscription App
Rating
4.6
feedback
1,852
chart
#2,056
All reviews
Rating Breakdown
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March 25, 2022
The application itself is very good when it comes to subscription type purchases. The only thing which's actually a negative is that when an "export" of cancelled subscription is made, it's given in "in full" As in there's no option to select the date for which you want the export to be given. Thanks.
March 23, 2022
Recharge seems to be the standard subscription app for Shopify. It does its job, but from the customer's point of view, it's not intuitive. We receive a lot of customer support requests asking for help changing ship date, flavor, etc. However, they are continually updating and it is improving. The customer support has been very good, but it does not always integrate as seamlessly as I would expect.
March 23, 2022
We have used recharge now for about 6 months. The service has been great! Recently, we had an issue where our customer's portal wasn't showing up in the backend of our website. We reached out and the Recharge staff was able to go in and fix it for us which was a huge help because none of us know coding here! Thank you Recharge team! :)
March 22, 2022
AJ was fantastic. I had struggled to find solutions to problems for over a week and he was able to resolve my issue within a half an hour.
March 21, 2022
Sheana was incredibly helpful and responded quickly and efficiently to my email. Very happy with the customer support.
March 21, 2022
We are loving this app and their customer service has been right on the money too! It is uber convenient to use and our customers are digging it!
March 17, 2022
Acabo de empezar a usar esta aplicación y me gusta mucho las posibilidades que me da y como se integra con mi tema de Shopify, con ganas de sacarle mucho partido. Pero si debo destacar algo hasta ahora por encima de todo, es el gran soporte que tienen, amables, rápidos y eficaces.
March 16, 2022
We've had very helpful customer service experiences with recharge support. Response time is quick & so is resolution of issues.
March 16, 2022
Bryan was incredibly helpful as our support agent. ReCharge is a great subscription app. It has allowed us to scale and automate key features.
March 16, 2022
I am reviewing the customer service experience, not the app. The agent understood my issue and gave me the step by step instructions I needed to solve the issue and also offered to help in case it didn't work. They also said they would pass on my feedback and noted the development team were aware of the issue I described and were working on a solution. Excellent customer service, thank you.
March 15, 2022
Recharge has been a crucial part of our e-commerce business from day 1. It's a stellar app that provides all the functions, data, and reports that any merchant needs to set up an enterprise-level subscription program. Recharge's support team is always responsive and helpful so all your bases will be covered. Special thanks to our account exec Nadeem, who helped us pick the right plan that's perfect for us and made our business a lot more efficient.
March 15, 2022
Got great help when having problems with charges. And it was quick too! Can only recommend their customer service!
March 15, 2022
Very helpful on the support chat in helping me get the shipping rates to pull correctly for the subscription boxes. Dora was quick and clear on what to do.
March 13, 2022
Jovana (Support Agent) is excellent! Our issue was resolved within few hours. We are grateful for all of her help and support.
March 12, 2022
Great customer service, someone was able to assist me within a couple hours and solved all my issues. I'm beyond satisfied with the service and the App itself. Thank you!
March 11, 2022
Gordon C helped me navigate some challenges to our program and helped get it up and off the ground quickly.
March 11, 2022
Gordon C helped me with setting up all the messages and products and solved a few bugs with the portal.
March 11, 2022
Gordon C helped me get this store up and running the way I wanted to. He was always prompt with his answers to my questions.
March 11, 2022
Ben in customer support is excellent! He helped us with our issue and was able to have our pending subscriptions processed the same day!
March 11, 2022
I worked with Dora at Recharge to work out some customisations and she helped me get 3 tasks done within the first 24 hours. Super helpful!