Recharge Subscriptions App

Great customer service, Matt was very helpful!

Vinse has been super helpful with onbaording us onto retain with recharge - cydney and Tatiana have also been syper helpful friendly and helped us optimise - the support has been excellent

Very capable for large subscription stores.

Pierre was very helpful in assisting us with our customer's concerns. He even sent a follow-up email confirming if the issue was resolved. Thank you, Pierre! I appreciate your fast and kind assistance.

I was struggling to figure out how to change permissions settings in Shopify in order to be able to schedule our Recharge to Shopify checkout conversion, so I sent in a help ticket. Ola responded so quickly and made a setting adjustment for me that helped me make the necessary change and get the conversion scheduled. It was so great to not have to wait long at all for help AND to receive the right kind of help that quickly solved my problem. I only took off one star because I didn't find the chat bot helpful...chat bots are usually frustrating because I almost always have already Googled my problem and tried to solve it myself BEFORE clicking on the chat feature. It would be more awesome if it were easier to skip the bot and go straight to a human!

I had trouble recently with getting the right reports and changing user access rights. Yajaira was super helpful in resolving these issues and also this was done very quickly. It is comforting to know that the support team are able to help when needed with minimum of fuss.

max did a great job helping me out! answered my question perfect with screen shots, exactly what I needed!!!

The support was perfect and reply very quickly !

Got on a live chat with Jaden Walker and was able to resolve my issue quickly and smoothly. Very knowledgeable and nice.

Great app that’s easy to set up and manage. Any issues you come across they have a great support team to get it sorted for you quickly.

Jaden Walker - Support was spot on and perfect. Knew their stuff and very well trained!

Jaden was super quick and helpful!

helpful

Thanks for your quick and very sharp help when I contacted the customer service !

This is specifically about support, not much experience with the workings of the app itself yet. I was having trouble reading and comprehending all the information on the upcoming Shopify Checkout Integration. Got on support and Ola was totally professional and courteous in walking me through my questions bit, by bit, by bit. Some she reasonably couldn't address. Greatly appreciate them.

Fast response. Comprehensive and has supported sales growth. -Updated. I needed further support after migrating with old auto-renew products. Juan jumped into chat, and response was friendly, fast, and accurate! Received excellent guidance as well as documentation on how to fix things. Great work!

Juan gave excellent customer service and solved our issue very quickly.

Fantastic support