Recharge Subscriptions App
Smarter subscriptions powering your growth & retention
Rating
4.8
feedback
2,047
chart
#2,047
All reviews
Review RSS Feed
Feb. 29, 2024
Kiki was very helpful and very quick to come back to me. Thank You
Thank you for the review and shout out to Kiki! - Ty Bailey | VP of Services
Feb. 27, 2024
We recently migrated to Recharge and had a positive experience overall. Recharge stands out as a more professional solution compared to the two apps we used previously. Vinse, the implementation engineer, played a crucial role in making the migration as smoother as it could be. His support and guidance significantly reduced the stress associated with navigating the complexities of the process, especially since our case wasn't straightforward.
We really appreciate you taking the time to leave a review! We're glad to hear you've had a positive experience and that Vinse was able to help. - Ty Bailey | VP of Services
Nov. 7, 2024
Recharge is an amazing add on to your store & their customer service is exceptional when any issue pops up... Jaden W, extremely helpful guy.
Thanks for the five stars! - Ty Bailey | VP of Services
Feb. 26, 2024
Roberto was a great help and resolved my issues quickly!
Thank you for taking the time to leave a review and a shout out to Roberto! - Ty Bailey | VP of Services
Feb. 26, 2024
No reaction for support. I cancelled in 2023 the app due to a hefty price increase and they still charge. No answers to tickets. Fraud.
I appreciate you taking the time to leave a review. I'll be in communication with my team regarding the concerns you have surfaced. - Ty Bailey | VP of Services
Feb. 22, 2024
Jaden was a HUGE help. I appreciate Jaden taking the time to help me and providing me with additional information. 5/5 customer service representative.
Thank you for the five star review - and the shout out to Jaden! - Ty Bailey | VP of Services
Feb. 21, 2024
Vinse from the implementation team is the man! Vinse really worked hard and helped with integration from our old provider. Really happy with the switch.
Thank you for the shout out to Vinse and the five star review! - Ty Bailey | VP of Services
Feb. 21, 2024
Pros: Setup is straightforward, seamless integration with Shopify, support team is helpful and responsive! Cons: Reporting and some customization is limited or not that intuitive. It's also a bit expensive
We appreciate your feedback and the review! - Ty Bailey | VP of Services
Feb. 21, 2024
Their support team is great to deal with. Very straightforward and cool.
We appreciate the five star review! - Ty Bailey | VP of Services
Sept. 12, 2024
Great help today from Thomas. He was speedy and efficient and was able to help me out straight away.
We appreciate you taking the time to leave your feedback! - Ty Bailey | VP of Services
Feb. 19, 2024
Increased price with no warning! £79.60 a month. Absolute con! I think they are hoping most businesses won't notice or bother chasing refund.can only close account by requesting them to do it! Stay away!
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do. Support: https://support.rechargepayments.com/hc/en-us/requests/new - Ty Bailey | VP of Services
Feb. 20, 2024
Thank you for the five star review! - Ty Bailey | VP of Services
Feb. 19, 2024
My issue was resolved quickly and efficiently!
We are very grateful for your five star review! - Ty Bailey | VP of Services
Feb. 16, 2024
Miley W | Recharge Technical Support was incredible to work with. She was patient and solved my problem on her end which was a big lift off of my shoulders.
Thank you so much for the review and the shout out to Miley! - Ty Bailey | VP of Services
Feb. 16, 2024
ReCharge has the best support team. They are always quick to respond, they fully understand the issue and they provide a well thoughtout and helpful response. They also stayed with me until the issue was resolved. I have been really impressed with the ReCharge support team and the ReCharge Migrations support team.
Thank you for the five-star review and the shout-out to our hardworking team! - Ty Bailey | VP of Services
Feb. 16, 2024
Charged me 100$ per month for my subscription without my approval. Extremely dishonest company to long time customers. DO NOT USE.
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do. Support: https://support.rechargepayments.com/hc/en-us/requests/new
Feb. 20, 2024
Charged me $99 without approval. No warning, no updates stating it was switching to paid subscription. ...Update.. they refunded the money the was charged in error.
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do. Support: https://support.rechargepayments.com/hc/en-us/requests/new
Feb. 14, 2024
Jairus did a fantastic job of onboarding and migrating. Thanks for the assistance.
We appreciate you taking the time to leave a review and a shout out for Jairus! - Ty Bailey | VP of Services
Feb. 14, 2024
Without a doubt the best subscription app on Shopify. Still has space for improvement, specially in regards to the Bundles feature. However Recharge has improved a lot in terms of adding new features the last year.
We appreciate you taking the time to leave a review! - Ty Bailey | VP of Services