Recharge Subscriptions App
Smarter subscriptions powering your growth & retention
Rating
4.8
feedback
2,047
chart
#2,047
All reviews
Review RSS Feed
March 18, 2024
Recharge has been wonderful to work with. They are always providing great technical support and service and are always releasing new features. I really like working with them.
Thank you so much for taking the time to leave a review! - Ty Bailey | VP of Services
March 15, 2024
Ótimo atendimento
We appreciate the five star review! - Ty Bailey | VP of Services
March 15, 2024
Great app, really help us up our subscription game. Just had to deal with customer service and they got it all sorted on live chat. would highly recommend.
Thank you so much for the five star review! - Ty Bailey | VP of Services
March 14, 2024
Great app, easy to use and the support is super helpful!
We're glad to hear about your positive experience! - Ty Bailey | VP of Services
March 14, 2024
My experience was a 5 star! Amber P was super attentive and quick to respond and solve my problem. Thank you so much Amber! :)
Thank you for taking the time to leave a review and a shout out to Amber! - Ty Bailey | VP of Services
March 14, 2024
Great help from Miley, great Customer Success !
Thank you for taking the time to leave a review and a shout out for Miley! - Ty Bailey | VP of Services
March 14, 2024
Great app, easy to use. Always improving the experience.
We appreciate the review! - Ty Bailey | VP of Services
March 13, 2024
Thank you Malik!
Thank you for taking the time to leave five stars and a shout out for Malik! - Ty Bailey | VP of Services
March 12, 2024
Vuk was great - sorted out issue out straight away - thanks, Vuk!
We appreciate the five stars and the shout out to Vuk! - Ty Bailey | VP of Services
March 11, 2024
If you run a subscription box business through Shopify, Recharge is the place to go. We have been using Recharge since 2016 and have had almost 0 issues or concerns. When there is a concern that arrives, they respond quickly. 5 Stars!
It's great to hear about your positive experience! Thank you for sharing. - Ty Bailey | VP of Services
March 10, 2024
The customer support with Recharge is fantastic. I've been personally helped by Juan C. from Recharge Technical Support, we had a Zoom call where we worked around our time different and many emails back and forth. He was wonderful, thank you!
We're glad to hear about your great experience with Juan! - Ty Bailey | VP of Services
March 10, 2024
We briefly installed this app 18 months ago when it was free, but never actually used it. We were therefore shocked to discover that Recharge had billed $99 to our Shopify account last month. We have contacted Recharge numerous times and they have promised to refund. However, we have still not received a refund to our Shopify account. We have been back and forth between Recharge and Shopify customer services. Shopify tell them to refund us. Recharge say they will refund but the refund never materialises. We are extremely surprised that an app on Shopify is allowed to operate like this.
I appreciate you taking the time to leave a review. I'll be in communication with my team regarding the concerns you have surfaced. - Ty Bailey | VP of Services
March 8, 2024
Amazing and flawless activation! Thank you Jairus, for giving customized feedback and recommendation and really going above and beyond supporting not just our launch but our overall retention strategy! Also would like to say thank you to Nicky and Deb of Sales Team for the wonderful walkthrough
Really appreciate you taking the time to leave a review and a shout out for our team. - Ty Bailey | VP of Services
March 7, 2024
Used them for years and will continue to do so. Support is top notch and they make it easy.
Thank you for taking the time to leave us a five star review! - Ty Bailey | VP of Services
March 7, 2024
Jairus was super helpful!
We appreciate the five stars and shout out to Jairus! - Ty Bailey | VP of Services
March 6, 2024
Even before signing up, I had a very attentive conversations with Drew that made sure the service was suited to our needs. Then once onboarding, we had a really attentive and fast onboarding experience from Meredith where she was there to help with any questions whenever. Thank you both!
We appreciate you taking the time to leave a review and a shout out to our valuable team members! - Ty Bailey | VP of Services
March 5, 2024
very helpful , issue solved :)
We're glad to hear about your positive experience. - Ty Bailey | VP of Services
March 5, 2024
Recharge Support has been able to help us thoroughly with any questions we have, or support we need!
Thank you for taking the time to leave a five star review! - Ty Bailey | VP of Services
March 5, 2024
We have been using recharge for quite some time now. The old pricing structure meant that they took a % of sales. The new pricing structure is still a % of sales plus an added monthly charge of £140 - this can quickly add up. The email for the price increase justified this with the addition of new features - OK, that seemed fine. The new features are at an EXTRA cost. I'm not sure what happened with this company but i feel this is unjustified. Maybe they were bought and the new owners thought they would ad these extra charges to recoup their initial investment as fast as possible. I will be leaving recharge very soon which is sad due to the great service i used to receive. I feel its a classic case of get customers by offering a good deal then sting them in the future by hiking prices. A sign of the times i'm afraid. If you are reading this and want to avoid paying these awful charges then check out Appstle. Their pricing seems fair and benefits both parties involved.
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do. Support: https://support.rechargepayments.com/hc/en-us/requests/new - Ty Bailey | VP of Services
Feb. 29, 2024
I have never been a fan of this app...but I am warming to it since integrated checkout with shopify and chat support. Just had a great experience with support person Jaden Walker. Thanks
We appreciate you taking the time to leave a review! - Ty Bailey | VP of Services