Recharge Subscriptions App
All reviews
Support is incredibly helpful when issues arise, which is rare and typically user error on our part! Subscriptions have helped us maintain our customer base a lot!
Thank you for taking the time to leave a review - and for the shout out to our support team! - Ty Bailey | VP of Services
Recharge Support found the solution to our issue very quickly.
Thank you for the five star review! - Ty Bailey | VP of Services
When looking to implement a new subscription service, Recharge stood out among the rest. From the start to implementation, it was 5 star service and help. Vinse was amazing at onboarding us and was there every step of the way. We're excited to continue to grow our subscriptions with Recharge.
We appreciate your feedback and the five star review! - Ty Bailey | VP of Services
Prompt and efficient response
Thank you for your review! - Ty Bailey | VP of Services
Since 2018, we’ve relied on Recharge, but the unexpected price increase and the lack of care and communication with our business have diminished its value. Like many others, I was not informed of the planned price hike, and the dismissive response I received when I inquired confirmed that it was time to move on. This rating reflects the poor service and communication. When we first started offering subscription services, there weren’t many great options available. Fortunately, there are now more affordable and customer-oriented alternatives that allow us to move forward without Recharge.
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do. Support: https://support.rechargepayments.com/hc/en-us/requests/new - Ty Bailey | VP of Services
Amazing customer support if you need it and a very handy app. Highly recommend.
We appreciate your review and shout out to support! - Ty Bailey | VP of Services
It comes with everything needed to have your customers subscribe to a product/service and has a customizable email-communication. I recoomend!
Thank you for taking the time to leave a review! - Ty Bailey | VP of Services
Great app and great support!
Thank you so much for the review! - Ty Bailey | VP of Services
Quick and helpful support, thank you!
We appreciate your five star review! - Ty Bailey | VP of Services
Yajaira T was great help. Patient and efficient in helping with support.
Thank you for taking the time to leave a review! - Ty Bailey | VP of Services
We've had a great experience w/Bold and is helping us build our growing subscription business
We appreciate your review! - Ty Bailey | VP of Services
I would recommend!
Thank you for your review! - Ty Bailey | VP of Services
Always quick respond and help, highly appreciated!
Thank you for taking the time to leave a review! - Ty Bailey | VP of Services
Whenever I am stuck on Recharge and can't find something the helpdesk is always super helpful and gets me the information I need :)
We appreciate your review! - Ty Bailey | VP of Services
Bad service and way overpriced! Beware. This company only cares about the $ in their pocket. EDIT: You can return funds charged with ZERO justification. Nothing justifies 400% increase. Especially when it is not specifically agreed to. You support can make it right but your company is greedy. So besides replying to this review with nonsense - you won't do anything.
Thanks for taking the time to share this feedback. We are sorry that our trial period did not match your desire for a full money-back guarantee. We understand this price increase can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything else we can do. Support: https://support.rechargepayments.com/hc/en-us/requests/new - Ty Bailey | VP of Services
ReCharge continues to be an excellent product for us! We have been using the ReCharge App for nearly a decade and have been extremely happy. Customer support and communication has always been excellent! Highly recommended.
Thank you for taking the time to leave a review! - Ty Bailey | VP of Services
Nick from the e-shop Genius helped us uninstall this app easier by helping remove coding from theme.
Thank you for your review. - Ty Bailey | VP of Services
Great customer service!
We appreciate your review! - Ty Bailey | VP of Services
All of a sudden increased their price from less than 10 dollars to 100 dollars without notifying their customers, when contacted, they are not willing to provide a refund.
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do. Support: https://support.rechargepayments.com/hc/en-us/requests/new - Ty Bailey | VP of Services
Juan C. was very helpful with making some edits to my widget. The team at recharge is very responsive and a pleasure to work with.... Also, we love there new Ai Features for retention.
Thank you so much for taking the time to leave a review! - Ty Bailey | VP of Services
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