Recharge Subscriptions

Feb. 7, 2022

We have been using ReCharge for almost 2 years - it works very reliably and support is amazing - highly recommendable!

Feb. 6, 2022

The recharge support team was really helpful thoroughtout the process of migration, especially the migration support team.

Feb. 6, 2022

We moved over to Recharge from a different subscription solution. Overall, good experience from the Sales team to launch. Vinse R., our Launch Engineer, was extremely helpful and upbeat throughout the entire process--and answered ALL our questions (no detail was too small). Due to many time zones involved with our project, he graciously was available at various hours, and ensured we were ready to launch on time.

Feb. 4, 2022

We are in the process of installing Recharge in the backend of our Shopify theme. Maryam was extremely helpful in answering our questions and providing links for instructional navigation integration. Maryam definitely deserves a 5-Star+ for Customer Service. All the best. Paul

Feb. 4, 2022

Bryan was super helpful and went above and beyond to respond to my question. Appreciate his help and patience with me!

Feb. 4, 2022

We've been using this app for over a year and it has helped increase our customer subscriptions and customer retention.

Feb. 4, 2022

I was so pleased with the support assistance Sarah S. provided. She responded quickly, resolved the issue on the backend, and also shared steps for future troubleshooting. A superlative customer support experience - thank you!

Feb. 4, 2022

We have been using Recharge for over 2 years now. First of all and sadly, I guess this is still one of the better options out there. However, this app comes with some major UX issues which makes managing an subscription on the storefront such a pain for your customers. I reported this issues several times to the customer support but they don't seem to care: Issue #1: Editing subscriptions. If you sell multiple products like we do, your customers will create an subscription order consisting of several products. So far so good. Recharge will create an order in Shopify. However, here comes the tricky part. If a customer wants to edit his existing subscription, he has to edit EACH one of the products separately. Meaning, when a customer ordered 10 products he and wants to change next charge date, frequency or even cancel he will have to do that 10 times! Just think about it. They placed ONE order initially when they started their subscription (meaning they got all products delivered at the same time) but have to edit each product separately from then on. Makes no sense. We get complaints about this almost every day! You as a store owner can bulk edit all products but why can't the customer?! This is such a UX disaster. Please, Recharge. Make bulk editing possible on the storefront! 2/ Sold out products. If you have products that are out of stock occasionally, the real mess begins! This will basically freeze the complete subscription of the customer until the customers either deletes the product from their subscription OR the product is back in stock. The customer can basically do nothing with his subscription when there is an out of stock product. Usually, there is an option to skip deliveries for the customer. Sounds like the perfect option in this case, right? Nah. Customer can't do that when a product is out of stock because pretty much all functions are dead at that point. They can't even add new products to their subscription because one out of stock product. They will only get a default error message without even telling them what the issue is. And the best part: Even when they remove the out of stock product from their subscription the error message will still pop-up until Recharge retries the charge! You can set up how often Recharge should retry the charge in the settings. However, it is limited to 8 retries and then the subscription shuts down completely. This is why I have set up a retry every 4 days so that the subscription doesn't shut down after 8 days already. So even though the customer has already removed the out of stock product and solved the issue by himself he will still see the error message for 4 days (or whatever you have set up) and will have to wait until the retry. What happens in those cases? They will contact our customer support that our UX sucks and that they want to cancel everything. Why can't recharge retry at least everytime a subscription has been edited? This is an EASY trigger! Customers removes product (trigger), recharge retries, order goes through. Problem solved. I really hope Recharge is going to read this review and will do something about it. I know at least 10 store owners that have the exact same issues that I have. I really wish Recharge will be the app that it could be! Those issues would be real easy to solve but would have such a big positive impact on UX.

Feb. 3, 2022

First of, the app is a great app, the service that the app provides is awesome. However, you have to pay 300＄/ month if you want to customize the theme. If you want to change colors, that is easy in their CSS builder. But it stops there... When reading out there live chat is really lousy with slow answers, answers that clearly states that the one on the other side of the chat haven't read what you just wrote. And this persons tip for me was to reach out to one of there partners... Costs from 1000＄... Also, translation is a beast. Manually translation over 100 sentences.

Feb. 3, 2022

Elijah P. was extremely helpful and ensured the integration ran smoothly. We're very impressed with the level of support and customer service so far.

Feb. 3, 2022

Excellent customer service from Sarah to an existing customer - resolved an email ticket within an hour

July 6, 2022

I like it better than Bold. It's still not as user friendly and intuitive as I would like, but it is better than Bold subscriptions and integrates with other apps I use like Klaviyo and Gorgias. Customer service has been very helpful whenever I have needed it.

Feb. 3, 2022

I worked with Erika G at Recharge support and she was tremendous. I had multiple issues that she addressed for me in a very timely fashion. Troy Kids Dinosaur of the Month Club

Feb. 3, 2022

The support team is very helpful in demonstrating how to navigate the app. Joey helped to resolve two concerns I had and was very quick to respond.

Feb. 3, 2022

5 star for CX. Had a few questions around analytics and reporting discrepancies, and Alex M was very was and very efficient with his support.

Feb. 2, 2022

Customer Support is superb. They are really helpful with any of our requests. We have been using their service for a long time now

Feb. 2, 2022

Our Growth Account Manager, Grey, really took the time to dive in and provide us with useful ways to improve our subscription experience and retention rate. Very happy to have such a helpful partner!

Feb. 2, 2022

Set up was easy, it was a good experience overall with support! I am not sure if it was the quick way we turned the product around but our support/launch call did not come till after product had already gone live. Overall though great experience.

Feb. 2, 2022

Great customer service and very easy to use for different types of subscriptions. We sell mainly coffee beans online and its been a perfect fit

Feb. 2, 2022

I use Recharge to offer my monthly sewing tutorials as a subscription. I am not at all 'techie' but I found this really easy to install and the support whenever I have had a question has been very good - very quick and helpful.