Recharge Subscriptions App
Smarter subscriptions powering your growth & retention
Rating
4.8
feedback
2,101
chart
#2,174
All reviews
Review RSS Feed
Feb. 8, 2024
Roberto was very patient with my problem and helped me out immediately. Thank you!
We appreciate you leaving us a review! - Ty Bailey | VP of Services
Feb. 8, 2024
Thank you for the five star review! - Ty Bailey | VP of Services
Feb. 7, 2024
Customer service team is excellent! Really proactive and quick with solving issues and providing assistance
Thank you for taking the time to leave us a review! - Ty Bailey | VP of Services
Feb. 15, 2024
Moved from Skio and it took alot longer than I expected. Jairus was good and nice but left our site with a laggy add to cart and our subsription portal is now not working for our customers so I have had to manually do it for the past week. Would have been much easier staying with skio
We appreciate the five star review and the shout out to Jairus! - Ty Bailey | VP of Services
Feb. 7, 2024
Easy to use and always easy to contact and get help when needed!
We're glad to hear about your positive experience with Recharge! - Ty Bailey | VP of Services
Feb. 6, 2024
Jairus is the man! Helped address some problems we were having coming over from another platform and made everything super easy for us.
Thank you for taking the time to leave a review and a shout out to Jairus! - Ty Bailey | VP of Services
Feb. 6, 2024
Best in the biz. We have had so much success with the Recharge Subscriptions app and just transitioned the app to our new Shopify 2.0 instance. We could not have achieved the growth or level of user experience on our D2C site without them, and the support team is always a pleasure to collaborate with.
We're glad to hear about your positive experience with Recharge! - Ty Bailey | VP of Services
Sept. 9, 2025
Thanks to Juan for the detailed and fast resolution! Kudos to the Recharge team. :)
We appreciate the shout out to our hardworking support team! - Ty Bailey | VP of Services
Feb. 5, 2024
Matt was very helpful. he did not give up until he found a solution. thank you Matt!
Thank you for leaving a review and giving a shout out to Matt! - Ty Bailey | VP of Services
Feb. 5, 2024
Renanta was great at helping answer my questions quickly and completely!
Thank you for the review and the shout out to Renata! - Ty Bailey | VP of Services
Jan. 31, 2024
Recharge is a terrific app that has continued to improve. We've used this integration for years and it has worked wonders for our business and growing our subscriptions. Their customer support team is phenomenal as well. Everything from the integration, the service, the platform evolution, to the staff is top-notch. Highly recommend using this app and their services for your business!
We appreciate the five star review! We're glad to hear about your positive experience. - Ty Bailey | VP of Services
Jan. 31, 2024
Recharge support is extremely responsive and helpful - highly recommended
Thank you so much for the five star review and the shout out to our support team! - Ty Bailey | VP of Services
May 14, 2024
We had the best support throughout the setup and migration process, thanks to Jairus. He provided excellent advice and valuable insights, ensuring a smooth transition for our business. Highly recommend his expertise!
We appreciate you leaving a five star review! - Ty Bailey | VP of Services
Jan. 30, 2024
Quickly resolved my issue.
Thank you for the five star review! - Ty Bailey | VP of Services
Jan. 29, 2024
The app works well but more than anything we really appreciated the help from support on customising according to our needs. Nick from the e-shop Genius was quick and helpful, and understood our needs immediately.
We appreciate you taking the time to drop a review! - Ty Bailey | VP of Services
June 6, 2025
New issue with Recharge. Not possible to know how many months are left on customers' pre-paid subscription. This should indeed be a basic information, but no. I do need to figure this out manually myself.... Not happy again ! Oct 24 : Customer complains : they always were charged 6€ for shipping costs. September, they were charged 10€ (I do not know why!) and October, they were charged 3,49€ !!???? I emailed the support team. Let's see in how many emails this will be solved!!! So, poor system, poor technical support, very expensive, and not user friendly. NB: can anyone get me out of here ???? Sep 24 : Many issues with the app. And on top, a customer ordered a subscription for her and for her father on the same order. So, basically the same address whereas it should be sent to two different addresses. I suppose this is an exception. But yet... I had to exchange at least 8 emails with the support team, to confirm the situation stated at the very beginning over and over again, and with no solution in the end. Extremely frustrating and time consuming ! NOT HAPPY ! I have been using Recharge since 2019. Since Shopify theme 2.0, very poor service : - the app has not been robust (customers not going through the right checkout) - Support let me down on my bug for over a week with massive impact on my business - They made me move to shopify checkout and on the way increased by 99$/month my subscription (with no extra service quite poor support on the opposite) I'm feel being abused as my customers are subscribed and they know that moving elsewhere would imply to ask customers for their bank details again => churn. Really NOT HAPPY and thinking seriously about an exit.
We are appreciative of your feedback. I will be sharing it with my team as we discuss future improvements within Recharge. - Ty Bailey | VP of Services
Jan. 26, 2024
Customer service is great, app is wonderful. Would recommend!
Thank you so much for taking the time to leave a review. We're glad to hear about your positive experience with our support team. - Ty Bailey | VP of Services
Aug. 18, 2025
Excellent customer support, shout out to Christian that has done an amazing work for us in January!! And I think this is also the 2nd or 3rd time I’ve interacted with Milutin, and he’s incredibly insightful. He provides real help and is truly extraordinary, thank you!
Thank you for the review and the shout out to Christian! - Ty Bailey | VP of Services
Jan. 25, 2024
The app has definite limitations, but customer service is prompt and very helpful.
We appreciate your feedback! - Ty Bailey | VP of Services