Recharge Subscriptions App for Shopify

Recharge Subscriptions App

The subscription platform built for the fastest-growing brands
Rating
4.8
Feedback
3,122
Reviews
Chart
#1,154
Shopify

All reviews

5 / 5 Share
Aug. 21, 2024

I would recommend!

Store Using app Total reviews Average rating
MonsterCPAP Almost 4 years 1 5.0
Developer Reply

Thank you for your review! - Ty Bailey | VP of Services

5 / 5 Share
Aug. 19, 2024

Always quick respond and help, highly appreciated!

Store Using app Total reviews Average rating
Slowly Almost 3 years 5 5.0
Developer Reply

Thank you for taking the time to leave a review! - Ty Bailey | VP of Services

5 / 5 Share
Aug. 16, 2024

Whenever I am stuck on Recharge and can't find something the helpdesk is always super helpful and gets me the information I need :)

Store Using app Total reviews Average rating
Nourished About 5 years 12 4.8
Developer Reply

We appreciate your review! - Ty Bailey | VP of Services

1 / 5 Share
Aug. 27, 2024

Bad service and way overpriced! Beware. This company only cares about the $ in their pocket. EDIT: You can return funds charged with ZERO justification. Nothing justifies 400% increase. Especially when it is not specifically agreed to. You support can make it right but your company is greedy. So besides replying to this review with nonsense - you won't do anything.

Store Using app Total reviews Average rating
Developer Reply

Thanks for taking the time to share this feedback. We are sorry that our trial period did not match your desire for a full money-back guarantee. We understand this price increase can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything else we can do. Support: https://support.rechargepayments.com/hc/en-us/requests/new - Ty Bailey | VP of Services

5 / 5 Share
Aug. 15, 2024

ReCharge continues to be an excellent product for us! We have been using the ReCharge App for nearly a decade and have been extremely happy. Customer support and communication has always been excellent! Highly recommended.

Store Using app Total reviews Average rating
iCommerce.org Over 8 years 1 5.0
Developer Reply

Thank you for taking the time to leave a review! - Ty Bailey | VP of Services

4 / 5 Share
Aug. 13, 2024

Nick from the e-shop Genius helped us uninstall this app easier by helping remove coding from theme.

Store Using app Total reviews Average rating
Dushi Australia Over 5 years 7 4.3
Developer Reply

Thank you for your review. - Ty Bailey | VP of Services

5 / 5 Share
Aug. 13, 2024

Great customer service!

Store Using app Total reviews Average rating
Catalyst Pet Almost 5 years 3 5.0
Developer Reply

We appreciate your review! - Ty Bailey | VP of Services

1 / 5 Share
Aug. 11, 2024

All of a sudden increased their price from less than 10 dollars to 100 dollars without notifying their customers, when contacted, they are not willing to provide a refund.

Store Using app Total reviews Average rating
EqualRXN Over 1 year 4 3.0
Developer Reply

Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do. Support: https://support.rechargepayments.com/hc/en-us/requests/new - Ty Bailey | VP of Services

5 / 5 Share
Aug. 9, 2024

Juan C. was very helpful with making some edits to my widget. The team at recharge is very responsive and a pleasure to work with.... Also, we love there new Ai Features for retention.

Store Using app Total reviews Average rating
ENERGYbits Almost 4 years 1 5.0
Developer Reply

Thank you so much for taking the time to leave a review! - Ty Bailey | VP of Services

5 / 5 Share
Aug. 5, 2024

Amazing experience -fast, friendly service that got my problem solved!

Store Using app Total reviews Average rating
cloverferments About 1 year 2 5.0
Developer Reply

Thank you for the five star review! - Ty Bailey | VP of Services

1 / 5 Share
Aug. 5, 2024

Edit: NOTHING YOU SAY IS GOING TO JUSTIFY $25 to $100!!! STAY AWAY. THE WORST EXPERIENCE WITH AN APP ON SHOPIFY I HAVE EVER HAD. We are a small business that started using recharge last year. The charges were % based and worked ok for us. We spent around $5-25 monthly for the app. We were not aware and did not receive the emails regarding price change. We found out later on when viewing bills - that we are charged $100!!!! USD every month while we only have under 20 active subscriptions. This is a 500% increase in the fee. If this is not stealing - I don't know what else to call it. There was no reasonable explanation provided besides shoving their "terms" in my face. Horrible company with even more horrible people running it. BEWARE!!!

Store Using app Total reviews Average rating
NutriMagic USA Over 1 year 3 3.7
Developer Reply

Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do. Support: https://support.rechargepayments.com/hc/en-us/requests/new - Ty Bailey | VP of Services

5 / 5 Share
Aug. 2, 2024

Store Using app Total reviews Average rating
DIME® Beauty Over 3 years 13 4.9
Developer Reply

Thank you for your five star review. - Ty Bailey | VP of Services

1 / 5 Share
Aug. 1, 2024

no good, they put their prices up significantly without notice and direct debited the amounts, when I realised they only refunded a fraction.

Store Using app Total reviews Average rating
NEE-V Ingestible Collagen About 2 years 8 4.5
Developer Reply

Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do. Support: https://support.rechargepayments.com/hc/en-us/requests/new - Ty Bailey | VP of Services

4 / 5 Share
Aug. 1, 2024

We've been using the Recharge Subscriptions app for our business for a few years, and we've been overall satisfied with its functions, fairly seamless integration, and analytics capabilities. The conversion process wasn't necessarily seamless, but the issues were minor enough, and easy to figure out. We did find the Recharge support staff to be fairly quick at responding, knowledgable, and above all, helpful in troubleshooting and providing solutions.

Store Using app Total reviews Average rating
Bolt Coffee Subscriptions Over 5 years 1 4.0
Developer Reply

We appreciate you taking the time to leave a review and feedback! - Ty Bailey | VP of Services

5 / 5 Share
July 31, 2024

customer service helped us navigate issues with our site in a timely manner. I was impressed!

Store Using app Total reviews Average rating
Naturally Nourished Over 4 years 2 5.0
Developer Reply

Thank you for taking the time to leave a review! - Ty Bailey | VP of Services

5 / 5 Share
July 29, 2024

Recharge is a huge part of our business and they provide amazing customer support. Even when their customer support team doesn't have an answer to a question, they will work with you to help you find an answer.

Store Using app Total reviews Average rating
Hive Brands About 3 years 7 5.0
Developer Reply

Thank you for your five star review! - Ty Bailey | VP of Services

5 / 5 Share
July 25, 2024

The process of switching over to Recharge started off a little rocky, but once Vinse took over the process for us, everything went perfectly, doing everything that needed to be done, taking the workload away from us. The switchover was executed without fault. As well as things going without a hitch from a practical sense, Vinse also made us feel confident there wouldn't be any problems, as the start of the process left us a little nervous as a small business, but everything was great.

Store Using app Total reviews Average rating
Developer Reply

Thank you for the five star review! - Ty Bailey | VP of Services

4 / 5 Share
July 24, 2024

Store Using app Total reviews Average rating
Ceremony Coffee Roasters Almost 7 years 2 4.0
Developer Reply

We appreciate your review! - Ty Bailey | VP of Services

5 / 5 Share
July 23, 2024

I had an issue with the widget not showing up on my site, and Norm was able to help me quickly identify the problem. The expertise and prompt assistance made the process smooth and efficient. I appreciate the support and highly recommend their services.

Store Using app Total reviews Average rating
THE DAILY DECADENCE 26 days 2 5.0
Developer Reply

Thank you for taking the time to leave a review! - Ty Bailey | VP of Services

5 / 5 Share
July 21, 2024

Support is fantastic!

Store Using app Total reviews Average rating
Danes Coffee Roasters Over 3 years 2 5.0
Developer Reply

We appreciate your shout out to the Support team! - Ty Bailey | VP of Services

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