Recharge Subscriptions App

Great customer support!

Recharge has been a game-changer for our Shopify store! Setting up product subscriptions was a breeze, and our customers love the convenience of receiving their favorite items at regular intervals. The interface is user-friendly, making it easy to manage subscriptions and customize intervals to fit our needs. Plus, their customer service is top-notch—responsive, helpful, and always ready to assist with any questions. Highly recommend Recharge for any business looking to add a subscription model!

Problems are always resolved in a timely manner. Questions answered within 24 hours. Always had a pleasant experience since 2016!

Great help, quick response time. Thanks team!

Great app and great experience with customer support. Nena was super helpful in getting my issues resolved!

Absolute necessity for any subscription business. Really good technical support (shoutout to Bryan Nguyen!)

I've used ReCharge for almost a decade, and when I compare it to new offerings on the market it legs behind. But what has caused us to finally leave is being abandoned by support multiple times in situations where their errors have caused over a grand in monthly losses. The support team does not offer timely or thorough product support once you are signed up. The lack of accessible easy analytics also creates a logitics nightmare for my shipping department. ReCharge is no longer the king-pin for subscription apps on Shopify, I urge new store owners to search elsewhere and try new apps willing to try harder to earn your money.

Nikola C. from Technical Support was super helpful. Very happy with Recharge. Resolved my issue in just one conversation. Provided guidelines on how to do it and share some links.

The rep Matt Ammirati was very efficient and helpful. Great customer service experience!

I recently needed some tech support and was helped by Elijah. It was *hands down* the best support I have ever received. Elijah was prompt, clear, and kind. In 2 emails, Elijah was able to fully solve my problem. I am very impressed.

Vuk was super helpful, with clear and thorough instructions to assist me in finding a solution for my issue.

Tech support is excellent, Juan C. Helped me today and solved my issue very quickly. Raw Wild Dog Food

We have been using Recharge for 2 years and we are very happy with it, Recharge is really great app for subscription management. It provides almost all tools for you to customize the experience and has support for password-less login which can useful when you need it. In addition to being a great app we like their customer service a lot, when we needed help very first time Irving O helped us carefully and we could be able to resolve the problem in a couple of hours!

Very helpful thank you

We migrated from Recharge to Yotpo Subscriptions last year, and realized pretty quickly the mistake we had made. We are now back at Rechage, and excited to see all the new products and features they are rolling out! Jairus at Recharge was especially helpful during the migration process. He clearly explained each step of the process and walked us step by step through a successful migration back to Recharge. Very happy to be back at Recharge!

Another victim of enshittification. Recharge increased monthly prices from zero to $100 and ruined what was a solid service.

Solid reliable app, lots of features that help keep customers happy plus excellent, responsive technical support.

Currently having a poor experience trying to reach a salesperson to help with my pricing plan. I sent an email inquiry 7 days ago but no one has replied to me. I like the product but customer service seems to be going down which is frustrating.

Customer support is extremely difficult and does not provide a valid solution or answer any follow-up questions regarding the issues we are facing. While the supports response time is good the issue is with the content as the issue is not resolved and is affecting the bottom line of the business. The email thread with the support is a mile long and we have still not been able to get a meaningful solution or any feedback of proposed time to resolution. Being a SaaS solution there is no escalation option in a traditional sense to a process business owner that would take our issue seriously.

The app and the service is probably the best in the market. It works really well and the setup is very easy. We are using it from years and we've never had a several issue. But the best is the technical support: very skilled, and they are so fast to respond to every request! This is a very crucial aspect to consider when implementing a business critical solution like this one. We're really satisfied with Recharge!