Recharge Subscriptions App

Jan. 18, 2021

Great tool, it does what you expect. Although I am still waiting for the integration with the Shopify checkout. We can't implement tax exemption in the EU for this reason. Customer service is excellent.

Sept. 25, 2024

I really like the helpfulness of the customer service on Re-Charge. I've used them for the last 3 years and it's been one of the best subscription apps we've tried.

May 10, 2024

Support is fast and responsive. Very happy with the service provided!

Jan. 13, 2021

Customer service is always prompt and helpful. The product itself works in predictable ways and has been robust. You can tell that it has been built by good Engineers.

Feb. 24, 2021

IF YOU CAN AFFORD PAYING FOR ANOTHER APP, PLEASE SAVE YOURSELF AND YOUR CLIENTS MONEY AND DO NOT USE RECHARGE My previous review said that the customer service was great... They upgraded me to the advanced support because of a big problem that their software caused. BUT I think it's even worse than before.... Support takes days to reply. They assure me that problems are resolved and the same things are still happening. All my new subscribers get Recharged in double for their first subscription. It's frustrating to try an explain to NEW customers what is happening and then I have to refund them which I lose money doing because of transaction fees.... I've been growing with a rate of about twenty new subscribers per month.... So you can imagine the issues I'm dealing with.... Support is almost unexistant at this point Even though I was upgraded to the advantage level support for the issue below... BEWARE there is an issue when applying store wide discounts to your website for sales and such, even if you choose NOT to apply discounts on the Subscriptions when creating in shopify, the system does not take that into account and provides the discounts anyways. You have to manually code the discount into the recharge app, which might I add is not a simple task if you don't have the knowledge to do that. This issue cost me 250$. But they were quick to offer free advantage plan support for three months. Please read carefully when choosing this platform to make sure you don't have a similar issue. Back end could use some work. They should revise how they display upcoming subscriptions, and they don't really take into account if you have more than one type of sub, because they just bundle everything together in the back end.... could be confusing some times. Customer tagging based on subscription type should be editable, because it would solve multiple issues.... Including a list of customers for specific subs, make it easier to count how many I need to prepare, and also make syncing with Mailchimp a breeze as all my lists are managed manually now...

Jan. 12, 2021

Great and helpful customer service that always answers really fast! They really care about helping you.

Jan. 11, 2021

I can hand on heart say that this is one of the best customer service experiences I have ever received. I recently reached out to Recharge because our original app installation was no longer active and I had the absolute fortune of contacting Kyle Turner at Recharge, who was so knowledgable and helpful! He raised a ticket and went out of his way to get the issue resolved very quickly. Recharge - you're a great app but not just that - you also obviously hire truly exceptional people as well. I am so impressed, a huge thank you to Kyle and the team.

Jan. 11, 2021

Extremely prompt responses, usually same day. Helped us with updating our quarterly billing schedule with ease.

Jan. 8, 2021

Jessie M provides amazing customer support, which is a big reason why we use this app. They're constantly working to make things better and truly care about their customers.

June 10, 2022

We had a bunch of subscriptions that needed to have their subscription product updated due to an accidental deletion of the original product. I reached out to ReCharge support and they responded SAME day. Even more impressive is that this experience is pretty much the norm with ReCharge -- they've ALWAYS been hyper responsive and their responses are always detailed and specific, leading directly to a solution. Wonderful support. :-)

Jan. 7, 2021

Big shout out to Jessie M for the super fast and friendly help I've had updating the app settings! Thanks a million!

Jan. 6, 2021

Great support from Recharge, quick to respond and to sort issues. Their team is always understanding and helpful

Jan. 5, 2021

Great customer support! I had an issue with a notification email and their support team helped all the way.

Jan. 5, 2021

We've been using this app for a number of years for subscription services and it is pretty seamless. If we don't know something, we just ask support and they respond quickly with either an answer or recommendations/resources.

Jan. 5, 2021

Great app with great customer service! Whenever you have a question, it only takes minutes to hours until they get back to you.

Jan. 4, 2021

The support is fantastic and super quick. I've needed help several times, and their response time always amazes me. Very few companies offer this type of service.

Jan. 4, 2021

Great support - quick and effective on any of our issues. Anytime we have an problem with the app we're able to get help.

Dec. 31, 2020

There are better subscription solutions out there. I tried using this app for subscriptions, but I had to change the API keys for my payment provider and ReCharge doesn't allow us to to change API keys securely in the app, and the support team asked me to email them the new API keys, which is completely insecure. How can I trust a company that suggests that? Any decent app would allow me to securely update the keys directly in the app, without having to contact their support team, or send via insecure methods.

Dec. 30, 2020

So far it's working flawlessly for my coffee subscription company. What I love about the experience so far is that the online support I am receiving is good and thorough. For a newby like me, it's a somewhat complex install because it requires learning Shopify really well and making it work with ReCharge, with the help of support I was able to get it working right. I didn't have to wait long and they were great!

Dec. 29, 2020

Recharge is pretty simple to use and has great customer service. I would recommend this app if you are looking for a good subscription option to your website.