Sufio: Professional Invoices
Automate your Shopify invoices - Sufio
Rating
4.9
feedback
552
chart
#273
All reviews
Rating Breakdown
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July 4, 2022
This is a very good service, we would highly recommend it. The customer service team went above and beyond to make the invoices compliant and we had quick responses every time we contacted them.
Thank you very much! Our team work hard to get solutions to our customers in a timely manner so I'll be sure to pass on your kind words :)
June 30, 2022
Sufio is a very professional team with fantastic service and programmers. Thanks for your patient and all the best. Eike
Thank you so much for your lovely feedback! We're always happy to help, so reach out if you ever need assistance again :)
June 9, 2022
I really appreciate the quick response from their team. I have once contact them for technical support, and so far I'm satisfied.
Thank you very much! We're delighted to hear you were happy with our team's response. We do our best to get solutions to you as soon as possible so we appreciate your nice feedback :)
June 7, 2022
Amazing invoice application that helped our team (1) save time, (2) create professional invoices, and (3) keep track and accurately report VAT on invoices to our customers in the European Union. In addition to the functioning of the application, the form and design of the invoices cannot be understated. The professional and stylized invoices match our brand image and add a nice professional touch to one of the final touch points with our valued customers when an order is completed. We also had an initial meeting with the Sufio team during set up and they were extremely helpful at answering our questions and verifying the application had the features that we were looking for (specifically reporting VAT rates that vary across the European Union).
Thank you so much for such a lovely and detailed review! We genuinely appreciate that. I'm delighted to hear that we were able to help you get set up and customize the invoices to your desire. I'll be sure to pass on your comments to the team! Stay tuned for upcoming developments on our invoice templates :)
June 7, 2022
Djimi me dedicó un buen rato para ayudarme a resolver un problema que me impedía usar la app. Amable, resolutivo, eficaz, un placer! Muchas gracias!
¡Muchas gracias por sus amables palabras! Me aseguraré de transmitir a Djimi su palabras de satisfacción. Nuestro equipo se enorgullece de ir un paso más para ayudar a nuestros clientes a eliminar el estrés de la facturación, así que no dude en ponerse en contacto con nosotros si necesita más ayuda en el futuro.
May 29, 2022
Hello, I can't seem to contact Sufo support. I am also unable to download purchase invoices. Can you please help me?
Thank you for leaving your feedback while you experienced some delays during our scheduled maintenance. As explained in our email response to you, the Sufio app was undergoing a scheduled maintenance, which can lead to certain delays in accessing documents. We notified each of our users with a warning message on the app (the screenshot of which you had sent to us). Please note, this scheduled maintenance is necessary to the ongoing high performance of the app and we do our best to notify our userbase whenever these events take place. Additionally, you mentioned you were unable to contact our Support team, but as suggested in the auto-response email, our team works Mon-Fri 9-5 CET. So your message was received with no issues, however, it just happened to arrive outside of our office hours. We're more than happy to discuss any other queries you may have, so please reach out and let us know how we can help :)
May 24, 2022
The app is great and everything, but it is completely overpriced. There are other Apps which do the same for a fraction of the price. Can't use it having this opportunity costs, sorry.
Thank you for taking the time out to leave your honest review, our team genuinely appreciates constructive feedback! Firstly, I’d like to explain your question about the pricing. Sufio is one of the leading invoicing apps on the Shopify App store. While there are other apps available that offer cheaper subscriptions, Sufio focuses heavily on its performance, security, and a strong customer support team. This means that certain backend processes and teams have to be put in place to make sure these factors are implemented correctly and efficiently. This allows us to provide automatic invoices for many of our users that generate thousands of orders per day. We understand that this level of performance does not apply to every store, which is why we are always happy to discuss setting up custom plans. I have reached out to you by email already to discuss this with you and we await your response if you would like to move forward :)
May 20, 2022
Dankzij Sufio kunnen mijn klanten indien gewenst onmiddellijk een btw-factuur krijgen bij hun bestelling. Dit spaart me veel tijd en haalt weer een drempel weg voor de klant. De customer service heeft me enorm geholpen met alles in dezelfde stijl als mijn webshop te zetten en de automatische vertalingen in orde te brengen, zodat mijn klanten gemakkelijk in hun eigen taal een factuur kunnen aanvragen. Bedankt Sufio!
Hartelijk dank voor uw feedback! We zijn blij om te horen dat onze facturatie service voldoet aan de behoeften van u en uw klanten. Ons team staat altijd klaar om de nodige aanpassingen te maken aan het ontwerp en de talen van onze documenten :)
May 16, 2022
Super helpful and reactive support team, and efficient application , no bugs and many customisations possible. Great to use !
Thank you for your kind words! Our teams are always working hard to make sure the app is running efficiently as well as being there for our users whenever they would like to make some changes :)
May 11, 2022
Super tolle App, funktioniert prima. Der Support ist super und kompetent! Kann ich auf jeden Fall empfehlen :)
Vielen Dank für Ihre Meinung! Es freut uns zu hören, dass Sie uns weiterempfehlen würden. Unser Team ist sehr stolz auf unsere App und freut sich, wenn unsere nutzer mit dem Service zufrieden sind :)
May 5, 2022
Perfect for invoicing and a great selection of templates. Very responsive and helpful support team.
Thank you for your feedback! Our development team are always working to improve our templates and give our users even more control on what to display :)
May 4, 2022
Grandiose App & Support. Wann auch immer man individuelle Anpassungen braucht wird sich sofort darum gekümmert. Antwortzeiten bei Problemen sind sehr schnell - ebenso wie die Lösung. Eine Sorge weniger im ECommerce ;)
Vielen Dank für Ihr Interesse! Unser Support-Team arbeitet hart daran, für unsere Nutzer da zu sein und sicherzustellen, dass wir Ihre Fragen so schnell wie möglich beantworten können. Wir freuen uns, Ihnen Ihre Sorgen zu nehmen :)
April 27, 2022
Tolle templates, sieht richtig professionell aus. und der Support ist erstklassig: schnell, freundlich und kompetent.
Vielen Dank für dieses nette Feedback! Unser Team freut sich, wenn Sie mit unseren Templates zufrieden sind :)
April 21, 2022
We use this app for all our webshop-invoicing. The support is super helpful and can adapt their app to your processes. Works like a charm for us.
Thank you for sharing your feedback! Our team take pride in adapting to our users' needs and are always happy to discuss customizations that may be possible :)
April 19, 2022
Cette application répond parfaitement à tous nos besoins. Support très réactif et a l'écoute. Merci a tout l'équipe.
Merci beaucoup, notre équipe est ravie d'apprendre que notre application et notre équipe d'assistance vous ont été utiles :)
March 30, 2022
Una experiencia inmejorable! 10/10. La aplicación es magnífica y cumple con absolutamente todo lo que queremos. Pero lo MEJOR sin duda ha sido su atención al cliente. Lewis nos ha ayudado en todos con una rapidez y efectividad IMPRESIONANTE. De verdad, vale la pena esta aplicación, sabes que si necesitas algo estarán para ayudarte SIEMPRE. Un gran agradecimiento a Lewis!!!
Muchas gracias por sus amables palabras. Nos complace saber que nuestro equipo de asistencia ha sido capaz de ofrecerle ayudo en una manera rápida y eficaz. Nuestro objetivo es que los clientes sientan que estamos ahí para ellos; dispuestos a ayudar en que podamos. Por eso, estamos muy alegros de que hayas tenido esta experiencia :)
March 25, 2022
There truly isn't a comparable app on the market - we searched for MONTHS trying to locate a native means of invoicing for our wholesale clients that could also serve as an accounts receivable portal. (For point of reference, we've used QBO exclusively the last 5+ years, and we've been trying to centralize our analytics as well as streamline our order / invoice process within Shopify for some time.) Sufio takes the cake, bar none. It integrates well with virtually every aspect of Shopify and is totally conducive to our existing wholesale workflow. The development team for Sufio has been nothing short of INCREDIBLE the entire way through getting us set up, as well as in dialing in our custom templates. This applies equally to aesthetics as it does to functionality; we are exceptionally particular about the presentation of our brand (as well as the importance of attention to detail in all respects) and Sufio's support team has consistently met our requests with the utmost patience and a sincere desire to understand / meet our needs. Bringing them on has been a game changer for our business, straight up. We would love to see an option in the future for packing lists that also support split shipment breakdowns that could be included per package in a given shipment. Having a comparable template to our new invoice feature would make for an incredibly well rounded customer experience and allow for us to operate further from a singular platform.
Firstly, thank you so much for taking the time out to leave this amazing feedback for us. Honestly, the whole team appreciates this as it's such an effective way for us to understand what our users like and what they would like to see in the future. Our support team are proud to help our users and we hope to always provide some kind of solution to take the stress away from invoicing. Indeed, our packing slips are being looked into at the moment so that we can implement these improvements and try and make the shipping process more seamless. Sufio is constantly evolving and we're excited to see the direction it will be taking this year!
March 25, 2022
Love the service! The team is small, but the team members are so helpful and knowledgeable Many thanks! Recommended 555555 stars!
Thank you so much for your lovely feedback! Indeed, we have a small but dedicated team and we are delighted that we were able to provide a great service to you :)
Feb. 22, 2022
Excellent app and phenomenal customer service! They were able to provide bespoke code to pull through PO numbers from the notes section of the orders and I've rolled this out over multiple stores. Really great!
Thank you so much for your feedback! Our team will be delighted to hear that we were able to help you out and that our solutions have been able to assist you with each of your stores!
Feb. 21, 2022
Sehr gute und schneller Support. der Programmierer bekommt einfach alles hin und das innerhalb wenigen Stunden. Unglaublich !!!!!
Vielen Dank für Ihre netten Worte! Wir tun unser Bestes, um Ihnen so schnell wie möglich Lösungen zu bieten!