Sufio: Professional Invoices

Thank you for showing appreciation for our speedy customer service. Please feel free to reach out to us again, anytime! :)

Thank you for sharing your feedback. We sincerely appreciate your loyalty over the past 5 years, and we're truly sorry to hear that you're considering moving to another provider. It's unfortunate that despite our efforts to assist, we weren't able to connect with you to resolve the issues you encountered. We reached out several times, hoping to provide the necessary support and solutions. Had we been able to communicate more effectively, we would have gladly discussed options that better suited your needs. Regarding the email sending issue, we want to clarify that it was not caused by a Sufio system error. The problem arose after a strict DMARC policy was implemented on your domain. Because Sufio sends emails on your behalf, this policy requires specific authorization to allow us to continue doing so. We offered solutions to address this, but unfortunately, we didn't receive a response. We hope your new provider will be able to meet your expectations and provide the service you need.

Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Wir schätzen Ihre Treue über die letzten 5 Jahre sehr. Es tut uns leid, dass wir trotz mehrmaliger Versuche, mit Ihnen in Kontakt zu treten, die Probleme nicht gemeinsam lösen konnten. Wir haben uns mehrmals gemeldet, um Ihnen Unterstützung und Lösungen anzubieten, und wir hätten gerne eine Möglichkeit gefunden, die für Sie besser funktionieren würde. Bezüglich des Problems mit dem Versand der E-Mails möchten wir klarstellen, dass dies nicht durch einen Fehler im Sufio-System verursacht wurde. Das Problem trat auf, nachdem eine strenge DMARC-Richtlinie für Ihre Domain implementiert wurde. Da Sufio E-Mails in Ihrem Namen versendet, erfordert diese Richtlinie eine spezifische Autorisierung, um den Versand fortsetzen zu können. Ohne diese Autorisierung können die E-Mails blockiert werden. Wir haben Lösungen angeboten, wie Sie Sufio für den Versand autorisieren können, aber leider haben wir keine Rückmeldung erhalten. Sollten Sie in Zukunft Unterstützung benötigen, stehen wir Ihnen gerne zur Verfügung.

Thank you very much for your nice review! We pride ourselves on providing a compliant service for our customers.

Thank you for your lovely review. We are happy to go above and beyond for our customers! :)

Thank you very much for your 5-star rating! We truly appreciate it.

Thank you for your kind words! I'm glad our team provided you with a speedy service :)

Thank you for taking the time for your review and constructive feedback. Feedback like this is what helps our team recognize the needs of our users and expand our services. I'm glad to hear our Support team was able to assist you with displaying the requested Japanese format. I noticed your point about design changes, but I didn't see it come up in conversations with our team. Indeed, we can make many changes using our template editor on the Design → Edit Code page of your app. This feature allows you to customize the template of the invoice to add/remove content, change sizing, or relocate content. Our Support team will follow up with you to discuss this with you and see what we can do :)

Thank you so much for your lovely review! We are delighted to hear the app has been able to achieve what you need! We love to provide custom options and I'm glad they have been useful to you :)

Thank you so much! We do our best to bring you timely assistance and help you focus on other areas of your business. We appreciate your recommendation!

Thank you very much! We always appreciate our users taking the time to let us know how we're doing :)

Thank you so much! I'm glad both our app and Support team were of assistance to your business. We work hard to bring both value and support, so reach out any time you need assistance again :)

Thank you so much, we're delighted to see you are enjoying our app :)

Herzlichen Dank dafür! Unser Team arbeitet hart daran, Effizienz in unsere App zu bringen und sie benutzerfreundlich zu gestalten :)

Thank you very much, we are so happy to hear it!

Thank you for taking the time to leave such a nice review! We are delighted to hear how Sufio has worked for you. Indeed, our custom invoice creation options give you control over how to manage your subscription and streamline your invoicing. I'm delighted to hear our Support team was able to bring their quality service into your setup :)

Thank you very much! I'm glad our Support team was able to bring a custom solution to make Sufio work for you. We recognise that businesses around the world all have different needs so it's important for us to accommodate this :)

Thank you so much! I'm glad our Support team was able to assist you in making your account work for you. Indeed, automation is one of our key features to help take away the workload of running your successful business :)

Thank you very much! Our Support team does its best to bring you timely answers and get you on your way :)

Thank you for your lovely review! Sufio prides itself on its designs as we understand invoices need to match your store's brand. I'm delighted to hear of your experience with our Support team, we strive to bring you the best solutions as soon as we can so we appreciate your understanding on the time zone limitations. We'll be here if you need anything else!