Sufio: Professional Invoices
Powerful automated invoicing app with PEPPOL e-invoicing.
Rating
4.9
feedback
420
chart
#181
All reviews
Review RSS Feed
Sept. 5, 2024
Excellent customer service, very quick and efficient.
Thank you for your kind review. We appreciate that you took the time to let us know how we're doing! :)
June 28, 2025
Sufio is a such a great app and the team behind is superb! They are not only experts at code, but also experts at anything related to invoicing and accounting. After using it for over a year now, I came back to update the review to add that this app has been a game changer for my business. Recently I had a small problem with the invoice format, and the Team at Sufio fixed it right away. They also keep up with EU regulations and their newsletter is very insightful for all the changes in regulations and updates they make in the app to keep us all up to date and compliant. Will continue using this app. Very satisfied with the service, feels like my business is in good hands!
Thank you so much for such a positive review! :) We are trying hard to provide our users with the best service possible!
Aug. 16, 2024
I recommend Sufio for customer invoicing. The invoices can be adjusted to suit your needs, thanks to the very responsive technical support.
Thank you for your nice review! :) Our Technical Support Team works hard to solve the user's queries as fast as possible.
July 19, 2024
All products on my Shopify site are set in Turkish Lira. However, Sufio invoices display the products with a Euro symbol. The amount is correct, but there is a Euro symbol instead of TL. How can I fix this? Can you please help?
Thank you very much for your review. We will be more than happy to help you! In Sufio, the currency and symbol displayed on invoices are determined by the currency your customers use when placing orders on your Shopify store. To ensure everything is configured correctly for your Sufio account and to help troubleshoot any issues, we've reached out to you directly via email.
July 18, 2024
Such a great bit of software. Such great value for money!!! The best part is there are some custom automations that can be done to give the right customers the right docs they need!!!
Thank you very much for taking the time to share your lovely review! We're delighted to hear that you find our automated solutions so beneficial.
July 9, 2024
Sufio is hands down the best invoice app for Shopify. Extremely easy to setup, and any customization needs their support team will help you build out. Highly recommend this app.
Thank you so much for such a positive review! Our Support team is indeed always happy to help you with any customization you need.
June 18, 2024
Lucy and the team have been so helpful with every request. Sometimes we can be annoying with requests and they are very patient with us and never fail to fix/fulfil what we are wanting to change.
Thank you for your nice review! It's our pleasure to help you with any request you may have. :)
June 16, 2024
Sufio's support team are second to none! I've always loved working with them.... they're willing to help customize features and go above the call of duty to get our invoicing system functional and personalized to our business.
Thank you for such a lovely review! We are more than happy to go above and beyond for our customers. :)
June 6, 2024
Michael went above and beyond with his professional customer service and knowledge of his software. He made it very easy to customise the invoice with some quite specific technical functionality required for a government rebate scheme for the elderly and disabled. The app works very well, the UI is well thought out and is easy to use. Very well done team, thank you!
Thank you for showing appreciation for our professional customer service! We're delighted to hear that you are happy with our app and its numerous possibilities for customisations.
May 29, 2024
Great app! Very happy with the functionalities so far, we use it for VAT automatic exemption and automatic invoicing. Great solution and if we need any help, Lewis is always there to respond quickly! Good work guys
Thank you for your kind words! We're glad to hear that our automated solutions are working their magic for you and that you appreciate our timely assistance. We'll be here if you need anything else!
May 28, 2024
Super easy to install with precise instructions. Design changes including title changes, column order, colors and other information was a breeze. I had the invoices looking perfect and the customer account section set up in less than 20 minutes. Very Happy!
That’s amazing! We’re delighted to hear that you were able to set things up so quickly! :)
May 27, 2024
très simple d'utilisation
Nous en sommes ravis! Nous nous efforçons de rendre notre application aussi conviviale que possible. (Translated by DeepL)
May 21, 2024
Super fast service. got a reply within minutes, Lewis set up a function that was missing in our shop. Issue was solved within minutes of realising it was an issue. thats a first for me. Thank you!!!
Thank you for showing appreciation for our speedy customer service. Please feel free to reach out to us again, anytime! :)
May 19, 2024
After more than 5 years of using Sufio, we are now forced to find another solution. The reason for this is that basic services are now only available with a professional subscription. In addition, there have been problems with DMARC blocking on Sufio, which has made it even more difficult to use. We are disappointed that we have to look for a new provider after such a long time.
Using app
About 5 years
Total reviews
1
Average rating
1.0
Thank you for sharing your feedback. We sincerely appreciate your loyalty over the past 5 years, and we're truly sorry to hear that you're considering moving to another provider. It's unfortunate that despite our efforts to assist, we weren't able to connect with you to resolve the issues you encountered. We reached out several times, hoping to provide the necessary support and solutions. Had we been able to communicate more effectively, we would have gladly discussed options that better suited your needs. Regarding the email sending issue, we want to clarify that it was not caused by a Sufio system error. The problem arose after a strict DMARC policy was implemented on your domain. Because Sufio sends emails on your behalf, this policy requires specific authorization to allow us to continue doing so. We offered solutions to address this, but unfortunately, we didn't receive a response. We hope your new provider will be able to meet your expectations and provide the service you need.
May 16, 2024
Neuerdings werden die Email von Sufio unter dem Vorwand des fehlenden DMARC Eintrags blockiert wenn keine eigen Domain bei Sufio registiert ist, somit ist man gezwungen einen Upgrade auf Professional oder Premium zu machen. Einen Basic Service zu blockieren und die Kunden zu zwingen mehr dafür mehr zu Bezahlen ist echt die übelste Art Geschäfte zu machen. Die Mails werden von Shopify Einwandfrei zugestellt, da all unsere Domains im DNS einen DMARC Eintrag haben. Nach vielen Jahren der Nutzung dieser APP werden wir nach andern Lösungen suchen.
Using app
Almost 5 years
Total reviews
4
Average rating
3.0
Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Wir schätzen Ihre Treue über die letzten 5 Jahre sehr. Es tut uns leid, dass wir trotz mehrmaliger Versuche, mit Ihnen in Kontakt zu treten, die Probleme nicht gemeinsam lösen konnten. Wir haben uns mehrmals gemeldet, um Ihnen Unterstützung und Lösungen anzubieten, und wir hätten gerne eine Möglichkeit gefunden, die für Sie besser funktionieren würde. Bezüglich des Problems mit dem Versand der E-Mails möchten wir klarstellen, dass dies nicht durch einen Fehler im Sufio-System verursacht wurde. Das Problem trat auf, nachdem eine strenge DMARC-Richtlinie für Ihre Domain implementiert wurde. Da Sufio E-Mails in Ihrem Namen versendet, erfordert diese Richtlinie eine spezifische Autorisierung, um den Versand fortsetzen zu können. Ohne diese Autorisierung können die E-Mails blockiert werden. Wir haben Lösungen angeboten, wie Sie Sufio für den Versand autorisieren können, aber leider haben wir keine Rückmeldung erhalten. Sollten Sie in Zukunft Unterstützung benötigen, stehen wir Ihnen gerne zur Verfügung.
May 14, 2024
Our unique requirements for providing invoices to EU/NON-EU customers required some additional tech work by Sufio's customer support & tech team. I am extremely happy with their ability to implement all required changes to allow us to continue selling according to EU regulations. Lucy, Filip, thank you! 5/5
Thank you very much for your nice review! We pride ourselves on providing a compliant service for our customers.
May 6, 2024
Na het installeren moeite gehad met een aantal custom aanpassingen. De support heeft mij direct geholpen en heeft enige uur zonder kosten aanpassingen gemaakt in onze code. Enorm goede service en wij zijn een blije klant!
Thank you for your lovely review. We are happy to go above and beyond for our customers! :)
May 3, 2024
Thank you very much for your 5-star rating! We truly appreciate it.
April 30, 2024
They answered me very quickly. Thx !
Thank you for your kind words! I'm glad our team provided you with a speedy service :)
April 15, 2024
Great app. We needed to show each discounted price on our b2b invoices and founded this app. Invoices can be translated into Japanese, but orders and other aspects were not fully supported. But after contacted customer support, they solved the problem! Quick answers, good communication. However, it would be nice to be able to add columns as well as rows. Also, it would be great if it had more templates or if we could change the design in more detail. The address alone fills half the paper. We look forward to future updates.
Thank you for taking the time for your review and constructive feedback. Feedback like this is what helps our team recognize the needs of our users and expand our services. I'm glad to hear our Support team was able to assist you with displaying the requested Japanese format. I noticed your point about design changes, but I didn't see it come up in conversations with our team. Indeed, we can make many changes using our template editor on the Design → Edit Code page of your app. This feature allows you to customize the template of the invoice to add/remove content, change sizing, or relocate content. Our Support team will follow up with you to discuss this with you and see what we can do :)