Syncee Premium AI Dropshipping
Dropship high-profit products. Trusted US, EU, UK+ suppliers.
Rating
4.0
feedback
496
chart
#521
All reviews
Review RSS Feed
Sept. 9, 2024
Sept. 3, 2024
tl/dr: 100% DO *NOT* RECOMMEND The Syncee website catalog is slow and often unresponsive, and the search function is.... well, dysfunctional. With regard to my situation (searching for vendors who ship from the US to my US customers), a majority of the wholesale vendors I found charge completely unreasonable shipping fees, and many sell the same products on their own consumer-facing websites at better prices for product and shipping. I could go on and on, but save yourself some heartache and 6 hours by looking for a legitimate drop shipping partner.
We’re sorry to hear that your experience didn’t meet your expectations. Our goal is to provide a seamless selling experience for all our customers. We saw that you only used our app less than 1 hour, but sure we understand that it may take some time to familiarize yourself with Syncee's features and functionality. We've recently implemented significant performance updates to our catalog and search functions to address your concerns, it's important to note that the platform's effectiveness can be greatly enhanced with continued use. Regarding shipping fees and product pricing, please note that Syncee works with a diverse range of suppliers, each with their own pricing and shipping policies. We encourage users to explore and compare different suppliers to find the best fit for their business. While some suppliers offer competitive rates, shipping costs can vary based on factors like product weight, size, and distance. We also strive to offer a broad product selection. We hope to have the opportunity to improve your perception of Syncee and look forward to serving you better in the future. We encourage you to give Syncee another chance and explore its features more thoroughly. Please also note, our support is free, so you can chat with our support team and they can suggest supplier or help you about our features too.
Aug. 26, 2024
Recomiendo esta aplicación
¡Hola! Muchas gracias por tu recomendación. ¡Nos alegra saber que te gusta la aplicación!
Aug. 20, 2024
Den beste dropshipping platformen
Hei! Tusen takk for den fantastiske tilbakemeldingen! Vi er veldig glade for at du synes vi er den beste dropshipping-plattformen. Vi setter stor pris på at du valgte oss!
Aug. 13, 2024
Minussterne kann man leider nicht vergeben. Die App ist nicht in der Lage, Produkte als Entwurf zu importieren. Syncee behauptet ferner, sie würde ihre angebundenen Lieferanten überprüfen. Der Witz war gut. Bereits bei den ersten beiden deutschen Lieferanten ist weder das Impressum vollständig noch sind diese Firmen an ihren gemeldeten Adressen in irgendeiner Art und Weise bekannt, somit Scamfirmen, Briefkastenfirmen wie auch immer. Dafür dann Geld zu nehmen, für eine App die weder unsere Anforderungen erfüllt noch für uns interessante und vor allem seriöse Lieferanten beinhält ist einfach nur frech. Jeder kann Syncee gerne verwenden, für uns ist es sicher keine Option. Was sie sagen und was sie tun, sind zwei paar Stiefel und das hat unser Test mit der App gezeigt. Das erspare ich uns und vor allem unseren Kunden...
Halo, Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass unsere App nicht Ihren Erwartungen entsprochen hat. Wir verstehen, dass es frustrierend sein kann, wenn die App nicht alle spezifischen Anforderungen erfüllt, wie z.B. das Importieren von Produkten als Entwurf. Leider unterstützen wir derzeit nur das Importieren von Produkten als unveröffentlicht oder veröffentlicht, aber nicht als Entwurf. Bezüglich der Lieferanten möchten wir betonen, dass wir kontinuierlich daran arbeiten, die Qualität und Vertrauenswürdigkeit unserer Partner zu gewährleisten. Wir haben Ihr Anliegen ernst genommen und sind gerne bereit, alternative Lieferanten vorzuschlagen, die besser zu Ihren Anforderungen passen. Wir hoffen, dass Sie sich diese Optionen anschauen werden. Wir schätzen Ihr Feedback und bedauern, dass unsere App für Ihre Bedürfnisse nicht die richtige Lösung war. Wenn Sie weitere Fragen oder Anliegen haben, stehen wir Ihnen gerne zur Verfügung.
Aug. 13, 2024
Exactly what I was looking for!
Hi there, Thank you for your review. We are happy you find everything you were looking for for your business in Syncee. Thank you for choosing our solutions.
Aug. 11, 2024
very streamlined auto order and payment process
Hi there, Thank you for your review. It is amazing to see you love the solutions we offer. Thank you for being here with us.
Aug. 10, 2024
Syncee provided horrible customer service. It's a small team if you look at their website. When I had my issue, I kept asking them to escalate. Basically, they passed me off to their friend 2 times (Sarah -> Peter -> Richard). When I asked to speak with the CEO AKOS Gulyas, they told me no. I reached out to Akos directly on Linkedin; no response. If you are selling baby or pet toys, or women's sports bras, maybe this company will work for you. I am creating a website using a niche market. The company advertised that they have distributors/ dropshippers that sell my products. I paid for a year in advance to take advantage of the discounted pricing, as I was looking forward to a long-term relationship with this company. As I started to build my website, and reach out to the various vendors, I discovered that the vendors are no longer in business or do not reply to my emails (bait and switch). I asked Syncee for a refund of the subscription as I was unable to get a vendor to work with. They said the policy is NO REFUNDS but they would look into my situation. Syncee blamed me for paying in advance and said that I should have canceled within the 14 day cancellation period. This is something that I discovered after building my website. So basically the company is promoting that they have vendors to sell your niche product, but the vendors are no longer in business. This is false advertising and a scam. Unfortunately, the company is NOT based in the US but based in Hungary so you can't pursue any legal action. They have good reviews (might be legit or a bot) but them refusing to refund me $288 because they don't properly vet their vendors is sad. Horrible experience and I would not use this company if you are selling a niche. They don't care that they are stealing your money. This should have been a no-brainer to refund me my money. Looking at other negative reviews, many of them are very similar to my situation. Sad experience for a new business owner.
Hi there, We’re sorry to hear about your experience, nevertheless please let us clarify a few points. 1. We offer a free plan where you can explore the platform, as well as a 14-day trial on our monthly plans to help you decide if Syncee is right for you. The yearly subscription comes with a significant discount but doesn’t include a trial, which is clearly stated upfront. 2. Our support team followed the proper escalation process, and your case was evaluated by a dedicated finance team. It wasn’t a matter of passing your issue between friends. 3. Since you subscribed and accepted our policies, your request for a refund was rejected. This decision was made because you actively used the app, and the products are still available in your store. 4. Our suppliers are vetted and monitored regularly, but we can’t control their communication. However, when issues are reported, we investigate and take necessary actions. In case of any further questions, please reach out to our support team via chat or email.
Aug. 10, 2024
Aug. 4, 2024
Pros: the product selection is good for my needs. The program is easy to use, and syncing is pretty simple. Cons: customer service is not as fast as it was when I started a few months ago and the app has not been working well, specifically the marketplace.
Hi there, Thank you for your feedback! We’re pleased to hear that our product selection and ease of use meet your needs. Our goal is always to provide prompt and effective customer service, and we apologize if you’ve experienced any delays. If you have any questions about our app, please feel free to reach out to us via in-app chat or email. We would be more than happy to help.
July 28, 2024
EXCELLENT SERVICE
Hi there, Thank you for your review. We are happy you love using Syncee! Thank you for being here with us!
July 23, 2024
I had a very disappointing experience with this service. After signing up for the trial version to evaluate the app, I decided it wasn't for me and canceled the subscription promptly. However, they still attempted to charge me an annual subscription fee. Despite their claim that there was no trial period and I had to pay for the subscription, I had already canceled. I contacted customer support multiple times, but each time, my issue was passed to the billing department with no proper resolution. To make matters worse, they repeatedly tried to charge me £231 through the Shopify store. The customer service has been extremely unhelpful and frustrating. I do not recommend this service due to their poor handling of billing issues and lack of effective customer support
Hi there, We appreciate you taking the time to share your feedback. We understand your frustration. As our support team already shared, we want to clarify that our refund policy was clearly outlined before your subscription, stating that there’s no free trial or refund for annual plans. A 14-day free trial is only available for monthly subscriptions which information is also accessible within our application. We apologize for any confusion or inconvenience. If you have any further questions, please do not hesitate to contact our friendly support team directly for personalized assistance.
July 21, 2024
This platform is truly amazing and versatile. I've been using it for over a week now and have seen a plethora of new features added over time. It's intuitive and easy to use, and I can say this with confidence because I have tried other platforms as well, and this one stands out as the best. The customer support is fantastic, always responding swiftly to any concerns or questions. I wholeheartedly recommend this platform to anyone who's interested. It's truly the best out there!
Hi there, Thank you so much for your amazing review! We're thrilled to hear that you're enjoying the platform and finding it intuitive and versatile. We're especially glad that our customer support has been helpful to you. Your recommendation means a lot to us. If you ever have more feedback or questions, feel free to reach out.
July 17, 2024
I have only used the datafeed manager so far. I like the to have the ability to customize the mapping, filters, and settings for importing products. For example, I can choose to update just the pricing, or product titles. Also, the customer service has been great. Peter answered a slew of questions, and was able to show me what i was doing wrong and give me examples of how to upload correctly.
Hi there, Thank you for your review! We're glad you enjoy the customization options in our DataFeed Manager and that our customer service, especially Peter, has been helpful. If you have any more questions, feel free to reach out!
July 10, 2024
July 10, 2024
Every order had to be canceled or refunded. Sucks to spend lots money on ads and platforms like these fumble. Questions are met with "Please contact the supplier directly."
Hi there, Thank you for sharing your experience with us. We apologize for any inconvenience. As a technical solution, Syncee is a bridge between retailers and suppliers, and we recommend direct communication with your supplier as trading happens between you and your partner. We understand your frustration and appreciate your feedback as we strive to improve our service. In case of any questions, please feel free to reach out to our support team. We are here for you.
July 9, 2024
It's a great app :) tons of stuff. But check what you want to add to your store first :)
Hi there, Thank you for your review! We're glad to hear that you love the selection of products on our platform. It's always a good idea to carefully choose what you add to your store. If you have any questions or need guidance, feel free to reach out to us.
July 8, 2024
The information provided was quick as i requested, thanks
Hi there, Thank you for your feedback! We're glad to hear that you are satisfied with our support. If you need any further assistance, don't hesitate to reach out.
July 8, 2024
Wygląda na to, że aplikacja w 100% pokrywa się z potrzebami.
Cześć, Dziękujemy za opinię! Cieszymy się, że aplikacja w pełni odpowiada Twoim potrzebom. Twoja satysfakcja jest dla nas najważniejsza!
July 7, 2024
I am opening a Shopify "Flex" store, where I mainly sell POD items. However, I'm not going to survive on selling POD items by themselves to promote my radio station. So this drop shipper solution from Syncee offers the perfect way to sell everyday consumable items, for much needed profit. I hope it works out.
Hi there, Thank you for sharing your experience! We're excited to hear that Syncee's solution fits your business perfectly. We wish you much success and are here to assist if you need any help.