All reviews

Rating Breakdown

  • 5
    77% (383 ratings)
  • 4
    8% (40 ratings)
  • 3
    3% (14 ratings)
  • 2
    2% (11 ratings)
  • 1
    10% (51 ratings)

Reviews with Text

  • 83% (414)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 28, 2022

Great customer service, always very helpful and super responsive. They have also a lot of great resources and instructions and are really helpful when you try finding products for your niche.

Using app

5 months

Total reviews

14

Average rating

5.0

Developer Reply

Thank you for your 5-star review. We are so happy to read your words :) We always make sure to provide the best service to our clients. In case of any questions, feel free to let us know about it anytime!

5 / 5 Share

March 22, 2022

Syncee is such a useful app and tool and the support team are fantastic, pretty much available at all hours on the instant chat, I found Melinda to be especially good at what she does and always found a solution and understood what I was asking. Thank you Melinda!

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind review. We are so happy to see you love how our app works and that you are satisfied with our customer service :) Anytime you have a question, feel free to contact us, we are here to help!

1 / 5 Share

Feb. 17, 2022

Last night I asked syncee for help regarding Shopho.Co (Shopho, in syncee) a supplier of theirs that resulted in me losing tons of business, they asked me to delete my review here first, since the team can only help me post that. Their team is great, no doubt! The only trouble is Syncees inventory management, lack of vetting of suppliers, sometimes payment trouble and resolution if a supplier harasses or insults you! I had to cancel an order of 15 products due to inventory issues between syncee and the supplier. While syncee shows 11 products, the supplier claims the product was discontinued sometime back. Initially I had trouble paying for my order, syncee helped, I managed to pay. Post paying for my order, I reached out to the supplier (Shopho) over WhatsApp who told me that the product is out of stock and has been for ages. I asking for a refund, the supplier said “haha” and I had to raise a dispute over PayPal. After this the supplier resorted to harassing me over WhatsApp and name calling. I had reported this to syncee, they are ok with such behaviour and do not ban such suppliers from their platform. They don’t even have a policy in place for such behaviour. It’s a shame that such suppliers will only bring their business down considerably. Syncee is full of glitches that result in loss of business. They don’t have a vetting process for suppliers, they don’t display authentic numbers of products available with the supplier and somehow let the supplier cancel after payment goes through. The supplier said he didn’t feel like dealing with my order - resulting in a big loss of clients. Ps; when I asked ShopHo for my money back I got a “haha” and the following day this person hurled abused over WhatsApp! Incredibly unprofessional!

Using app

13 days

Total reviews

1

Average rating

1.0

Developer Reply

We are deeply sorry you had such an experience with your supplier. Please let us highlight that we did our best to help you with any questions or issues you had. Please note that while we do keep our users' best interest at heart, we provide the technical link between the suppliers and retailers. We synchronize the product data directly from the supplier, and the products in question were in stock at the supplier. Thus, the issue was NOT with Syncee's inventory management. Furthermore, we do not take part in the trading process, nor the communication between the interested parties as it is your responsibility to communicate any issues in a civilized manner without any type of disrespectful expressions to the others. We at Syncee stand by our policies that the communication should be handled with respect and we do ask everyone to do so as well. We have sent an email to the supplier and you in which we asked for the communication be polite and relevant. Also, we do have a serious vetting process for suppliers, and we are not okay with disrespectful behaviour. Regarding our further decisions, we will keep your concerns in mind. Once again, we apologise for the issue you had with your supplier.

5 / 5 Share

Feb. 10, 2022

I use this app to keep track of and import inventory. It is great, I especially love the support I receive from their IT department whenever I am confused.

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

We are more than happy to hear you enjoy using our app and that our service means a great help to your business! If anytime you have a question, we are always here to help you! Thank you for being here with us! :)

5 / 5 Share

Feb. 9, 2022

So far so good! I'm new to dropshipping and love the variety of vendors and products. I've had a few orders come through and the transactions were smooth and simple. I'm hoping to scale and increase sales!

Using app

29 days

Total reviews

1

Average rating

5.0

Developer Reply

We are so happy to see you love the products and suppliers available in Syncee! Thank you so much for your kind words. We wish you many many orders!

5 / 5 Share

Feb. 4, 2022

This app is just great! I'd managed to upload some products from our wholesaler just like in a snap of a finger. Customer service is also superb. Great for our business.

Using app

About 4 hours

Total reviews

7

Average rating

4.9

Developer Reply

A huuuge thank you for your kind words! :) We are happy you are a member of our community. If anytime you would need any help, please do not hesitate to reach out to us.

5 / 5 Share

Feb. 1, 2022

La meilleure application de shopify ! MERCI je recommande !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

Merci beaucoup! :) We are so happy you love our application, and we wish you many sales!

5 / 5 Share

Jan. 12, 2022

I've been using this app for a little under a year and it has earned 5 stars from me for a number of reasons. 1. It makes finding a supplier with the products I want to sell infinitely easier than contacting suppliers directly. 2. The support staff went above and beyond when I had an issue. I only wanted to import certain sizes of a product into my store, and Melinda from the support staff helped me make that happen. 3. Your inventory and prices are automatically updated each day! As business owners, we always strive for automation where it matters most, and Syncee aids in that process. Easily a 5 star app and I would definitely recommend it to anyone who is new to dropshipping.

Store

Iteable

Using app

8 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for such a wonderful review. We are so happy you are a member of our community! We wish you all success with your business!

4 / 5 Share

Dec. 5, 2021

seems good and smooth, not start to use, hope it work well. will feedback later. hope show shipping location.

Store

KuDiff

Using app

5 minutes

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for your review. We hope you already had the chance to try out our application, and we hope you enjoy using it :) On the Syncee Marketplace you can see the shipping conditions of all listed suppliers and all the products. You can even use filters to be able to set where you are looking for suppliers. In case of any questions, please contact our support team, we happily help you :)

4 / 5 Share

Nov. 23, 2021

At first I was skeptical because I couldn't reach anyone on a weekend but later someone did respond to advise their limited on weekends. Since then so far i have been enjoying the different vendors and the syncee agents are helpful, I would recommend this app .

Using app

About 1 month

Total reviews

3

Average rating

4.7

Developer Reply

Thank you for your review. Currently, our support at the weekend is limited, however we still get back to our clients in a very short time even during the weekend. We are here to help you with all your questions to Syncee. We are happy, that you are satisfied with the range of suppliers and products available on Syncee Marketplace. :)

5 / 5 Share

Nov. 22, 2021

Great System, fast install and easy to understood. Best thing is the support chat, works fast and knows what to do :)

Using app

14 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your review. We are happy to see you are satisfied with the service Syncee offers. In case of any questions, always feel free to let us know about it :)

5 / 5 Share

Nov. 16, 2021

Very much recommend these guys. I am somewhat literate with importing and dealing with datafeeds however any time I have any issues no matter big or small they are quick to help or get back to me with a path forward. Awesome work team :)

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for such a kind review. We are so happy you are satisfied with our service :) We are always here for you!

1 / 5 Share

Nov. 9, 2021

We used this app for a few months to import/update couple of thousands of products into our stores. The concept is great but the app is just not fully tested and ready. A major draw back was that we constantly ran into bugs that led to incorrect data on the store. Also, the app does not give you a meaningful report on the tasks it ran. There was no way to filter for the products that failed the import job. We had to browse a long list of products page by page. We had to redo most of the jobs with other apps. All of this was brought to the attention of their customer service. They fixed some of the bugs but overall we found we could not trust the app what so ever. Also their billing method is very unusual, we had to contact them several times to make correction on the number of products they were billing us for.

Using app

11 months

Total reviews

3

Average rating

1.0

Developer Reply

We are sorry to read your review. We would like to highlight the information that the product datafeed file of your supplier had issues with the structure of it. This caused the synching issue. Our developers have fixed the file so it can work properly for you, even if it wouldn't have been our job to do but the supplier's. Such a process, to fix it, takes a few days that's why we were asking for your patience. We sent a message to you on the 5th of November in which we told you we have finished working on the custom development needed to correct the file as it did have issues. However, we haven't received a feedback from you yet. Could you please check the correspondence and give us a feedback? We are always here to help you.

5 / 5 Share

Oct. 29, 2021

I wish i knew this app way before i started my Shopify journey. I have already been recommending this app to every one i know. give it a shot, you will never regret. I love the order automation feature and the friendly support i get whenever i need it.

Using app

About 2 months

Total reviews

8

Average rating

5.0

Developer Reply

Thank you for your kind words. We are so happy you are satisfied with what Syncee offers, our features, and our customer support as well :) In case of any questions, always feel free to let us know about it.

5 / 5 Share

Oct. 29, 2021

I like the control this app gives. I can contact the supplier directly without going through a middle man. Also, paying for purchases is very easy.

Using app

7 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review. It is great to see that you love that you can reach every essential information of the suppliers on Syncee Marketplace easily and that you can contact them directly :) Also, we are happy you find the payment method easy. If anytime you have a question, we'll always be here to help :)

5 / 5 Share

Oct. 23, 2021

Very helpful support! Thanks for solving my tickets quickly. I like using this app, it helped me a lot in product feed upload.

Using app

7 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your review. Our support is always here to help you, feel free to contact us anytime you have a question :) We are happy you love our features!

5 / 5 Share

Oct. 14, 2021

We use this app as a secondary source to upload products from dropshipping suppliers based in the European Union for our online fashion store. It allows us to broaden and supplement the range of items that we already offer. We prefer to use European Union based suppliers because 1 they are closer to our target market therefore shipping times are reasonable and 2 our target EU customers has no nasty tax and excise charges when their goods arrive at their door. The strength of any dropshipping app is with the suppliers that use their marketplace, and so far we have been impressed with the range of suppliers and the quality of the products available. Unlike another dropshipping App we've used in the past with Syncee you know the name of the dropship supplier and are provided with a link to their website so you can research and review the supplier with Trustpilot etc. There is also a feature were droppshippers can leave reviews about the supplier, thereby allowing us to warn others of bad experiences or indeed praise a supplier for excellence. I'm sure this feature will improve as more and more retailers leave reviews. The app is easy to use, you can search and upload products using a number of different methods. You can set different global pricing mark-ups for different catalogues, which means if your supplier changes their price it is automatically updated on your store. It also means you can set different mark-ups and margins for different suppliers and products. If you do run into an issue we have found support responsive, helpful and quick. Syncee so far is proving to be a useful app and we would recommend using it for your store.

Using app

4 months

Total reviews

10

Average rating

5.0

Developer Reply

Thank you so much for your kind review :) We are so happy you are satisfied with the features we provide, and our Marketplace's supplier range, also with our customer support. We wish you many sales with your store :)

5 / 5 Share

Sept. 20, 2021

I found many great products and suppliers to widen my offer in the webshop. Great app for dropshippers. Friendly and helpful customer service.

Using app

21 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review. We are so happy you love Syncee! We wish you many sales! In case of any questions, feel free to contact our support team anytime :)

5 / 5 Share

Sept. 7, 2021

I was a bit confused when I started using it but their support department is very nice and helpful.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review. We are happy you are satisfied with Syncee and with our customer support team. We are always here to help you with your questions :)

5 / 5 Share

Sept. 6, 2021

Syncee is a very useful app for sdropshippers and they offer outstanding customer service agents! 5 STAR SERVICE

Using app

22 days

Total reviews

1

Average rating

5.0

Developer Reply

You are amazing! Thank you for your review. We are happy you are satisfied with our service. If anytime you have a question about our application, feel free to let us know about it. :)