Syncee Premium AI Dropshipping
Syncee Premium Dropshipping & Wholesale
Rating
4.6
feedback
476
chart
#334
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Nov. 21, 2020
UPDATE: response to you... Actually NO my CSV file IS CORRECT If you look at my site now its PERFECT just the way it was supposed to be. YOU were not doing it correct.. IN FACT there are MANY items we didn't even have showing in my store.. Second... its 2:43am go figure you are responding to me now... almost 3am Pacific Standard time.. so yes that's true yet again... you strung me along to keep taking money from me KNOWING you couldn't do the job that I and my new team did in 20 minutes. It wasn't hard. It was so easy it made me very pissed that you couldn't get it right. I looked back at when we started together and its actually be since Jan 2020 so its been almost a year that I have been dealing with this from your company. YOU FAILED ME. You could just own up to it and admit you and your team couldn't do it correctly. I want my money back. You know you couldn't do the job correctly. I have photos proving that I emailed you guys multiple times telling you that your dropship vendors are not responding and NOTHING was done about it. I have been VERY patient but now im done. Im done being nice.. you can be a good business person by admitting that you have struggled with this for almost a year and admit your wrong doing. Instead you made me believe that my file was bad and kept having me check in with you weekly to get this fixed non stop. It was a botched job and you know it. FOR THAT and for the money I shlepped out to your company you owe me a damn apology if not my money back. Hell id consider removing this review. I have 300+ emails with my constant issues, PAGES and PAGES of chat threads of my issues. How can you even come here and pretend to the world otherwise. Unreal ........ People watch out... I hate to leave this review but I had one of the worst experiences I have EVER had in my life with ANY company with this company. FIRST- If you live in the US this company will really be hard to deal with because they are not in the US so their times that they can help you are VERY late at night . I have been up till 3am countless nights waiting for them to help me through the issues and because of the time difference it was VERY inconvenient. SECOND- while they did try their best to help me on what I thought was a hard task because this has been literally MONTHS of dealing with issues it turns out it wasn't difficult at all in fact once I figured it out how to do it yesterday it took me no kidding 20 minutes what took them FREAKING MONTHS and they STILL didn't get it right. I ended up cancelling my subscription and now im doing it myself. INSANE ... I am so beyond pissed that I wasted 9 months with this company messing up my product feeds etc.. THIRD - we have shoes in the store that have the word " hidden heel" in the title because that is the style of shoes. This app would HIDE my freaking shoes that had any word "hidden" in the title. They tried to blame my vendor turns out NOPE it wasn't the csv file or my vendor is was them. I have a new company now and they laughed at the ridiculous amount of crap this company has put me through and let me warn you now... THIS IS NOT the company you want messing with your store. My feeds are so screwed up I had to deleted over 8000 shoes in my store and now im fixing everything with my new company. The reps were nice and I know they meant well but the lack of knowledge of simple CSV file uploading is not there. FOURTH- I tried several of their dropshippers ALSO a ton of problems with them too. They either charge WAY more for shipping than what is listed in the account OR they dont answer when we have orders. I wrote Syneee about these issues and they said " we will contact them for you" Know one ever got back to me so I refunded 10 orders because of these issues. I don't think they screen their vendors. So with that being said... good luck Syncee.. You stole me of my sanity for 9 months, "Stole" my money and ruined my store.
Dear Kristen, Let me reply to your points one by one because I feel your claims do not cover reality. FIRST, our support team is working 03:00 AM - 05:30 PM EST (UTC -5) from Monday to Friday every working day. As you know we always try to reply to any question via chat or email in the shortest time, or if you want we can call you and talk on the phone. SECOND, we spend many hours, days to fix your CSV, because the structure of the CSV was not correct. We tried to explain to you, but somehow you did not understand it could not be used to upload or update your products. If you opened it in an editor you received the structural error message immediately. We work with various file structures every day from all over the world, we can fix most of them in a few minutes, so we do have the knowledge to help also for you! THIRD, we have set up your task in many ways, because you could not explain exactly how you want to upload your products to your store, there was no feedback from you for any of these setups. In Syncee there are flexible setup options to create products, but you have to make it clear what you want, and of course, the supplier data should contain what you want. We have many satisfied users who use Syncee without any issue. FOURTH, all our listed suppliers are checked before they listed in our marketplace. But we always suggest to build up direct and long term connection with the suppliers. In Syncee you can find the contact details of all of our suppliers so you can contact them any time in any issues, so you do not have to wait for the reply. This is how trading works in the offline and online world for many years! Of course, if you want to give us a new try, you know we are always here to help you! Akos CEO of Syncee
Nov. 17, 2020
Really useful App with great functionality and reasonable rates. 1 or 2 little UI issues, but nothing that's breaks the experience. And if there is an issue, the customer support team is super responsive and helpful.
Thanks very much for your balanced and fair review of Syncee. I'm glad you had a good experience with our Customer Service. It's something we've worked hard on and we're pleased our efforts resonated with you. :)
Oct. 28, 2020
Staff really helpful and very fast! Reply in 3 minutes or less ! Good job ! First time is a bit difficult but when you well understand how it works, Syncee will gain times.
Thank you so much for your 5-star review! We will share this with the Syncee team to let them know to keep up the amazing work. :)
Aug. 17, 2020
The apps is useful and is what I want. The service team is very helpful, they responds quick.
Thank you for your kind words, it means so much for us. In case of any questions, we are here to help!
July 31, 2020
Fantastic app to find great products from diverse suppliers and get the product data integrated quickly and easily. Thank you for the great experience!
We are so happy to see you are satisfied with what Syncee offers. Thank you for being here with us! :)
July 29, 2020
Syncee helped me to find local suppliers and products with short lead times. Great app with great support team!
Thank you for your review! We are happy to hear that you have found the products you were looking for in our Marketplace. Thank you for choosing Syncee!
July 27, 2020
Amazing tool. I love it and the support is awesome as well. Shoutout to Roland for helping me out with every issue quickly. I highly recommend Syncee for all dropshippers!
Thank you so much for your kind words! We are glad you like our service and that you are here with us :) If you need any help, we are always here for you!
Aug. 19, 2024
Syncee support is extraordinary. I have limited knowledge and they are able to walk me through the process and provide me with resources to support me to do updates by myself.
Thank you so much for your review. We are happy you are satisfied with our service :) We are always here to help, anytime you have a question do not hesitate to let us know about it.
June 26, 2020
Excellent customer service, great service. Roland helped me in every problems and answer to each email very Quickly, they deserve to be choose for import products from a third part catalogue!
Using app
About 1 month
Total reviews
1
Average rating
5.0
June 23, 2020
They are best for synce. Imre is very helpfull and very patient guy. He helped us too much abd they fixed all problems very fast.
Thank you for your review. We are happy you are satisfied with our service. In case of any questions, always feel free to let us know about it, we are here to help :)
June 17, 2020
Nice app! Syncee offers a sizable selection of products. Responsive customer service. So far, so good!
Thank you so much for your kind words. We are happy you are satisfied with our service. In case of any questions, feel free to let us know about it anytime, we are here to help!
Aug. 12, 2020
I am using this app now, its very easy for me . And they have a very good customers service .VERY Good profesional. All is running perfectly for me now
Thank you so much for your review. We are happy you like our service and are satisfied with it :)
May 26, 2020
just started using, but the support has been great, really helpful and ideal for importing lots of of products really efficiently
May 25, 2020
The best app for integrating a product feed into your Shopify, they also have the best support to get your product feed working as you wish
Thank you so much for your kind review. You are amazing! :) In case of any questions, do not hesitate to contact us anytime.
May 19, 2020
I used this app to assist my shop to upload product catalog. The support team are genuinely brilliant. Excellent support. Fast respond. When some problems with my shop, their support was very help-full!
Thank you for your review. We are so glad you are satisfied with our service. In case of any questions, always feel free to contact us.
May 19, 2020
Excellent Support By Imre at the first instance itself.Without his help, i would not be able to navigate or apply filters properly to check what i am looking for.Support is amazing, looking forward to work with Syncee soon!! Thanks Imre for letting me know all the different suppliers for the locations i am looking for!
Thank you so much for your review. We are glad you are satisfied with our service. Please if you need any help, always feel free to let us know about it :)
May 15, 2020
A very intuitive and versatile tool. We are able to find the products they need, and it is very important in the operation of our business.
Thank you so much for your kind review. We are happy you are satisfied with our service!
May 13, 2020
Really cool app, free and very useful! The customer service is fast, we always got detailed answer and all of our problem was solved in some hours. Absolutely recommended!
Thank you for your kind words! We are happy to see you are satisfied with our service. In case of any questions, always feel free to let us know about it.
Jan. 14, 2021
Syncee provides great solution for datafeed management. I have already two stores using this app and very happy with results. Some other companies might be cheaper but you get what you paid for. If you looking for reliable product inventory management they the best in the business.
Thank you so much for your feedback about our service. We are happy that you are satisfied with what we offer. If anytime you have a question, feel free to contact us, we are always here and ready to help.
Dec. 1, 2019
I use this app to drop ship products for my boutique. The fees are very reasonable & the app is reliable & easy to use. I have found some great suppliers via the app & will happily give it a 5-star rating.
We are happy to see that you are satisfied with our service and that you could find more suppliers in our system who can provide products that are suitable for your business. Anytime you have a question, feel free to let us know about it. We are always just an email away.