Syncee Collective Dropshipping
Syncee Collective Dropshipping & Wholesale
Rating
4.6
feedback
1,863
chart
#353
All reviews
Rating Breakdown
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Feb. 10, 2021
Leaky app that takes advantage of problem solving to ask you to put 5 stars. Many many problems (pricing, interfaces not user friendly). They have some ghost suppliers which don't response and they are not able to solve issues with them. I wonder if it is not for their image. A scandal for the price of the subscription
Dear Lulucita Bijoux, We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Following your report, we have contacted them as soon as you told us that they are not replying to your inquiries. We also suggested you contact them directly via phone since all of our suppliers provide their contact details in Syncee. We hope we can get a second chance and meet your expectations in the future. The Syncee Team .
Jan. 14, 2021
AVOID AVOID AVOID Im not impressed like the other poor reviews it worked well but then the feed stopped. Did we get an apology no we nearly fell out with our supplier as out of stock items were being blamed on them when in fact the feed had broken. the customer service clearly dont care. We then asked if they could upload data via there feed they said yes but it would cost extra yet it does say free setup and support. So it is not only enough that they get there subscription but pure greed the want more. We are now actively looking for an alternative. Customer service dont care Money money money So to update this is the response from Syncee the owner got in touch i explained the issue and have heard nothing. No apology no explanation nada. Since then they are now saying for me to have my orders updated 4 times a day they want 129 euro a month to add insult to injury they are blaming shopify for the feed not working. They say if you use a compare at price then there feed can not work. I also asked why is the owner who initially emailed me now not following up the answer is too busy. Do not waste your time most supplies have a feed and you can have chaperons options than these
Terrible sorry to hear you are not satisfied with our service. As our support team mentioned to you via chat the supplier stock changes frequently and it caused out-of-stock issues in your store. We already changed your update frequency in your account. Regarding the new feed, as we said we can help you, but first our developers have to check the API documentation, which is free of charge of course, but takes a couple of days. We will come back to you in an email shortly.
Nov. 30, 2020
I deleted this app in the middle of the month, and I had 16 days left for the start of my subscription for the next month, but I was surprised by the $ 118 discount from next month, despite my canceling the subscription They steal people illegally
Dear Ceecaal, We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We want to highlight that our primary goal is to provide a user-friendly platform with the best support they deserve; our users come first. You can still count on us; we want to help you to solve this problem. Moreover, as we mentioned in previous conversations.: “When you subscribe to one of our plans, you pay the subscription fee to Shopify. As a result, you will be able to access the billing information and your invoices in your Shopify account. Therefore, I kindly ask you to contact Shopify regarding the billing questions.” We hope the best that we can solve this misunderstanding together and continue the collaboration. If you have any questions, please do not hesitate to contact us at [email protected] or via our in-app chat. Best regards, The Syncee Team
Nov. 30, 2020
This app used to work well, now the team does not care and they make huge mistakes, like changing you fullfillment centers when no one asked them because they don't know how to use their own software. They also DO NOT CARE about their customers and they don't take responsability for their mistakes. Their app has not worked really well for months now - we finally decided to stop using it and continue with MANUAL updates as it is less time than using these guys - DO NOT RECOMMEND unless you want Nightmares. They also refused to refund when their own members of staff made mistakes.
Dear Aequem, I apologize on behalf of everyone at Syncee. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. As you can see in other reviews, we are known for taking ownership and caring deeply about our users. We can’t fix the past, but you have my commitment to solving your issue. According to previous conversations, in Syncee, there are flexible setup options to update products’ specific fields. Although two of my colleagues asked you to provide the exact setups you wish to use, they never received any answer. We’d be more than glad to know how and what you want, and the support team would happily set it up for you. Don’t forget; we’re here for you. You may reach us anytime at [email protected] or via our in-app chat. Until then, please accept my sincerest apologies on behalf of everyone on the team. Best regards, The Syncee Team
Nov. 21, 2020
UPDATE: response to you... Actually NO my CSV file IS CORRECT If you look at my site now its PERFECT just the way it was supposed to be. YOU were not doing it correct.. IN FACT there are MANY items we didn't even have showing in my store.. Second... its 2:43am go figure you are responding to me now... almost 3am Pacific Standard time.. so yes that's true yet again... you strung me along to keep taking money from me KNOWING you couldn't do the job that I and my new team did in 20 minutes. It wasn't hard. It was so easy it made me very pissed that you couldn't get it right. I looked back at when we started together and its actually be since Jan 2020 so its been almost a year that I have been dealing with this from your company. YOU FAILED ME. You could just own up to it and admit you and your team couldn't do it correctly. I want my money back. You know you couldn't do the job correctly. I have photos proving that I emailed you guys multiple times telling you that your dropship vendors are not responding and NOTHING was done about it. I have been VERY patient but now im done. Im done being nice.. you can be a good business person by admitting that you have struggled with this for almost a year and admit your wrong doing. Instead you made me believe that my file was bad and kept having me check in with you weekly to get this fixed non stop. It was a botched job and you know it. FOR THAT and for the money I shlepped out to your company you owe me a damn apology if not my money back. Hell id consider removing this review. I have 300+ emails with my constant issues, PAGES and PAGES of chat threads of my issues. How can you even come here and pretend to the world otherwise. Unreal ........ People watch out... I hate to leave this review but I had one of the worst experiences I have EVER had in my life with ANY company with this company. FIRST- If you live in the US this company will really be hard to deal with because they are not in the US so their times that they can help you are VERY late at night . I have been up till 3am countless nights waiting for them to help me through the issues and because of the time difference it was VERY inconvenient. SECOND- while they did try their best to help me on what I thought was a hard task because this has been literally MONTHS of dealing with issues it turns out it wasn't difficult at all in fact once I figured it out how to do it yesterday it took me no kidding 20 minutes what took them FREAKING MONTHS and they STILL didn't get it right. I ended up cancelling my subscription and now im doing it myself. INSANE ... I am so beyond pissed that I wasted 9 months with this company messing up my product feeds etc.. THIRD - we have shoes in the store that have the word " hidden heel" in the title because that is the style of shoes. This app would HIDE my freaking shoes that had any word "hidden" in the title. They tried to blame my vendor turns out NOPE it wasn't the csv file or my vendor is was them. I have a new company now and they laughed at the ridiculous amount of crap this company has put me through and let me warn you now... THIS IS NOT the company you want messing with your store. My feeds are so screwed up I had to deleted over 8000 shoes in my store and now im fixing everything with my new company. The reps were nice and I know they meant well but the lack of knowledge of simple CSV file uploading is not there. FOURTH- I tried several of their dropshippers ALSO a ton of problems with them too. They either charge WAY more for shipping than what is listed in the account OR they dont answer when we have orders. I wrote Syneee about these issues and they said " we will contact them for you" Know one ever got back to me so I refunded 10 orders because of these issues. I don't think they screen their vendors. So with that being said... good luck Syncee.. You stole me of my sanity for 9 months, "Stole" my money and ruined my store.
Dear Kristen, Let me reply to your points one by one because I feel your claims do not cover reality. FIRST, our support team is working 03:00 AM - 05:30 PM EST (UTC -5) from Monday to Friday every working day. As you know we always try to reply to any question via chat or email in the shortest time, or if you want we can call you and talk on the phone. SECOND, we spend many hours, days to fix your CSV, because the structure of the CSV was not correct. We tried to explain to you, but somehow you did not understand it could not be used to upload or update your products. If you opened it in an editor you received the structural error message immediately. We work with various file structures every day from all over the world, we can fix most of them in a few minutes, so we do have the knowledge to help also for you! THIRD, we have set up your task in many ways, because you could not explain exactly how you want to upload your products to your store, there was no feedback from you for any of these setups. In Syncee there are flexible setup options to create products, but you have to make it clear what you want, and of course, the supplier data should contain what you want. We have many satisfied users who use Syncee without any issue. FOURTH, all our listed suppliers are checked before they listed in our marketplace. But we always suggest to build up direct and long term connection with the suppliers. In Syncee you can find the contact details of all of our suppliers so you can contact them any time in any issues, so you do not have to wait for the reply. This is how trading works in the offline and online world for many years! Of course, if you want to give us a new try, you know we are always here to help you! Akos CEO of Syncee
Oct. 28, 2020
Worst app Ive ever used. Products disappear of the site, customer service is awful. Do not install this app, biggest waste of hours and money.
We would like to clear your comment. We want to emphasize that we were in contact daily with each other. Moreover, we tried to call you by phone several times without an answer. We received your emails all the time, and immediately we answered as soon as possible, as our office is open only on weekdays from 3:00 a.m. to 5:30 p.m. (US Central Time). As you can see in other reviews, we are known for taking ownership and caring deeply about our users.
Oct. 4, 2020
The company is criminal, why do I say that? quite simply, if you have created a catalog and bought a plan and download products, you cannot stop it even if you set the catalog to inactive. the download continues and you can't click the delete button, then i uninstalled the app and reinstalled it again, and look, my purchased plan in the amount of 79 dollars is gone. This is clearly fraud and we will now notify shopify and the police Translated with www.DeepL.com/Translator (free version)
Dear Taric, As we discussed today this is the normal behavior of the Shopify billing system. If you uninstall an app your subscription will be automatically canceled. If you would like to use the app again, you have to subscribe to a plan again. There are only 2 options if you subscribe to a plan again and ask a refund from the Shopify billing team or ask our support to activate your subscription manually for the month that you have already paid. This is exactly what we have done for you today, so you can use Syncee for the period what you have paid. Of course, our support team is always here to help you! Akos CEO and Founder of Syncee
Sept. 19, 2020
When I first downloaded this app I was impressed but the cold reality of issues was yet to surface. This app has no way of integrating or monitoring shipping costs and no way to combine the costs in an easy manner. You will literally have to monitor each product with your team or by yourself. I have had to cancel over 3k worth of sales due to issues with this integration app. I would encourage you to read these reviews and HEED the warnings. or you will find out as I did, the hard way. The response listed below by the team does not apply and further confirms my review. You must add a fixed price. Well that is an issue because pricing from their suppliers could drastically change. Adding an extra $50 fixed may make sense for an RC vehicle but it would not make sense for a TV in which shipping could range $100 or a toothbrush $5??? If you see the response that is all you need to know.
Using app
About 2 months
Total reviews
4
Average rating
3.0
Thank you for your review. The solution for your request is in the "catalog pricing" tab where you can add a percentage and/or a fixed amount, depends on your supplier. We sent you an email, if you can reply on the email, or sent us a new message, we are more than happy to help you resolve the issue. Our support is available on weekdays between 9:00 am to 11:30 pm in UTC +2:00 and free of charge for every user.
Sept. 8, 2020
Por un error en su aplicacion, y por un servicio tecnico o atencion al cliente que no entiende el problema hemos estado 3 meses pagando una app que teniendo un limite de 5000 articulos y en la web 0 marcaba que habia 4600 en uso y para ellos era normal. No nos han dado solucion hasta que se a borrado la aplicacion y se les a dicho que borraran todo dato de usuario entonces es cuando de repente lo han arreglado
Thank you for your review. Our team has solved the problem and set everything for you in your Syncee account. We have sent you several emails previously, could you please check them and give us feedback? Our customer support service is here and happy to help you.
July 17, 2020
I really think this app needs to make it more like dropshipping apps. Why do we have to pay the app plus wait for approvals that doesn’t get approved. Then the customer service will act as if they will help. Once you give that 5 start they don’t know what else to say more of didn’t I tell you it worked like that. I don’t think I will be moving forward with this app. App isn’t easy, but it takes so much questioning in order to understand. Update! 7/17/2020: PLEASE BE AWARE OF THIS APP!!! When talking to the customer service he will seem very nice but will force 5 star. Don’t worry about getting all your money back at all because he will make it hard even if you use the app for a few days and it haven’t even been a month. I had downgraded on this service and uninstalled and still got charged in my Shopify bill. I had to do all the reaching out and they don’t update their suppliers in time. Def-Shop was a supplier I really wanted to use and when I reached out def-shop said they didn’t know what was this app and don’t do dropshipping. I had to reach out to customer service to give them the heads up and customer service will act like that isn’t true but I have proof. Then that’s when the app developer wants to update their supplier. Too many suppliers don’t even respond and the ones that don’t respond is the high quality ones. The only excuse I get from the app developer is because your store is not open. There is a request form where you can put in you website password to give to supplier. So I don’t see how that is a difference anyways.
Thank you for your review. Please note, it is up to the suppliers, who are listed in our Marketplace, which retailers they accept to upload their products. Your online store is not open yet. For suppliers it can be key to see your online presence so they can check if they would like to approve you or not. We have suppliers in our system with quality products from all over the world. Moreover, not all suppliers in our system requires initial approval. You can also contact companies directly via email or phone if you would like to get a feedback in a shorter period of time.
June 11, 2020
Does not worth the costs. The updatin methode is not effective and you have to pay as much as you have products,more products more paying. Every time we update the variants Syncee seperate them again which made me lose a lot of time. Recomanden only for peopel who do not no how to upload products directly from the supliers. ....
Sorry to hear you have issues with Syncee, our support if free of charge for every user. We have checked and saw you have not reported an issue for us. We have just sent you an email. We would like to resolve your issue, pls check and reply back to us!
May 5, 2020
The idea is great, but everything else is a disaster... Before juming with this app, take higly in consideration few things: -searching items is a mess, the navigation on the plateform looks from the 00's and it's very very time consuming -most of the suppliers doesn't get stock or very are with very low stock, which make it impossible to scale on the long run -there are many suppliers that will ask you to pay for selling their inventory -there is no indication about shipping pricing on items, so you'll probably get some surprises when you will make sales
Thank you for your words and thoughts about our application. I would just like to mention some details about our app regarding your review. Our platform's design has just changed to a quite modern look. As for the structure of it: we provide several advanced filters in the product search. Please note, we are constantly updating our app always reviewing our clients' needs so we can provide a more and more user-friendly platform. As for the suppliers' product stock, it depends on them how many products they have in stock, it varies from supplier to supplier, they can have thousands or hundreds as well. They keep updating their stock data, and our app keeps updating it in our retailers' store so you can always provide up-to-date data to your customers. If you do not wish to see the products which are out of stock you can set it in the product search at the Stock status field. Indeed, there are suppliers who require a unique subscription in their end too. This is the way they are doing their own business. They ask for it because they do not want to provide their products for free. What Syncee does is that we upload and keep updating the products data into your online store. Please note, most of our suppliers do not require a subscription in their end. Syncee doesn't manage shipping. You can always ask about details of the shipping from the suppliers so you can set everything about it in your end. In case of any questions please feel free to ask our support team as we are always here to assist you with your queries.
May 5, 2020
So time-consuming. When someone orders off you then you have to order off their website. Wasted hours on this when I discovered that you have to order off the suppliers website.
Thank you for your words about our application. Please let me mention some information about our app regarding what you have written. We do not mention on any of our platforms that Syncee manages automata order synchronization (however our developers have started to work on it). We only show order information as a notification now. We work with real, local suppliers who are from all around the world with quality products. This is how real dropshipping works. If you receive an order, you can just go to the certain supplier's website and give your customer's details to order the items. Some suppliers even require a registration on their website. Please note, our support team is always here and ready to help in a short time if you have a question about how our app works, how you can manage orders or in any topics. We are here for our clients and to provide them a user-friendly platform while always working on making it better and better.
March 23, 2020
The creators of this app do not follow up on what their customers need. They are unsure which company they load on their app actual is dropshipping. I contact some of the companies which they listed in their app, and they don't dropship. In this app, I sent an approvable request, and none of the company replied. When I contact the company directly, they said they are having a hard time getting into the app. And my 14 days trial is over. Until they change the way they manage their app, it is not worth spending money.
Thank you for your review. We released the new version of our application in these days that you can already access! Please check it, we hope you will like it. In case of any questions, we are here to help. Regarding the suppliers it is not up to our application how fast the suppliers reply to retailers, but we are always ready to help with this too, try to get a faster response. We have contacted you to help with your questions, but we haven't received a feedback yet. Please check your messages so we can make things be smooth for you.
Dec. 14, 2019
Je ne parviens même pas à uploader un seul article ou alors je n' ai pas laissé assez longtemps,j' ai attendu 15 minutes pour un seul article mais sans résultat. J' ai alors stoppé le téléchargement. troooooop long ou ne fonctionne pas.
Thank you for your feedback. We are sorry to see you were not satisfied with our app. I would like to kindly inform you that when you contacted us about the problem, we were out of office at the weekend. However, on Monday we sent you help and reply as soon as we saw your message. We can help you in the product management, and uploading items into your store with the correct settings, smoothly. Please, if you still would like to manage products of suppliers with Syncee, feel free to contact us. We are here to help!
Sept. 17, 2019
If you like paying for literally nothing at all, then this is the app for you. Its says it has suppliers feeds ready, what they dont tell you is they use basic feeds, brings in the products in junk format, automatically pulls in new products from the feed - so you will end up with junk store full of garbage because of the way it brings them in from the feed. They make it sound very good, but the reality is....its absolute junk! They take the money straight away, I would suggest this is because they like to rob you before you realise what a pile of dog poo this is. Bring in products with just one image, even though the wholesaler has mulitpule images available, but only in paid feed - they dont make this clear at all. It updates products overwriting previous edits etc. Its a scam and I am suprised Shopify dont manage these apps better, stopping companies like this charging money for something that doesnt work and is NOT what is described by the app sellers at all. Avoid at all costs, unless you like wasting money or ending up with a store that imports junk files and messes up your site everytime new products are ran. Limited to ONLY ONE AUTOMATIC RUN per day, so good luck calling your customers to tell them they just brought something that actually went out of stock hours ago! You can run manual updates several times a day with some plans, so if your doing it manually, just import the update feed from the supplier and dont give these robbing sods your money! SCAM!
Thank you so much for your feedback. I would like to kindly share some details regarding your concern. We are using product feed files from suppliers at the integration, we use the data that the supplier's file includes. However, we have another feature beside the in-app supplier catalog: we can work with any supplier's product data if there is a feed file from them we can use. Also, the products that can be found in the supplier's webstore are not necessarily in the feed file we are using. You also mentioned the automatic updates, runs. We didn't receive any questions regarding whether we can do more updates for you. Please send us a message if you did. We can, of course, manage more updates per day for retailers, but it is not in the packages by default. We are sorry to see that you were not satisfied while using our app. Please, anytime you will have a question about our service, feel free to contact us, we are always ready and happy to help our clients.
July 22, 2019
I added Syncee to help me manage product CSV upload to my Shopify product library. Despite what was advertised, I am surprised to find numerous missing features from the app. It is only able to update a small subset of fields out of the universe of fields are available to be updated via Shopify API. Developer also cite performance/load issues as the underlying reason of the additional restriction on the fields that can be updated via Syncee. This is an app that could be so much better if the developer put in the effort to fully realize what it is advertise to do.
Thank you for the feedback, as I mentioned earlier we can update just the those fields that the Shopify API allow us, and until the Shopify not change the restriction on the field that we can manage. If you want to upload/update all of the field which is possible with the Shopify API, it will take more time because we have to check the field first and then update and if you set 10 fields to update we have to do it with all of the fields. If your file contain in one column different option names, we can upload the products with a specific name as you requested earlier, for this just need to create more tasks to multiple option names. ( one task, on option name ) If you need any help, just let us know and we will help you to solve your problem. Our developers working continuously on the new features to make Syncee better as soon as possible.
June 6, 2019
DONOT BUY OR INSTALL THIS THING, this app is not recommended at all, fist of all they will take your money,just by installing the app and even if you need support from them,they will not reply you just killing time to charge you and its costumer service is disgusting, I advice every one to stay away from them this is just to rip you. off, addiding product to your store will cause glitch and slow down all the process, its just glitter gimmick to take your money no more, it's easy to get 5 stars fake review anyone can try it and end up with the same result which is non professional support and software is just cannot do what they promise you, even their product prices are higher than market ,you can directly contact these supplier and add products no need for all these head ache and middle man to charge you extra for a service that you will not get, I don't know how shopify allow this happen in their platform. I already contacted you and you denied shopify email to refund me and now you are blaming shopify for the charge, I think this is something shopify must have a clear policy and answer as this is totally not good for shopify as a respectful company and platform.
Please note that we do not charge our customers for installing Syncee. Our app is free to install, we have 14 days free trial and even after the free trial is expired, it still remains free to use. Shopify charges for using this app only after a user subscribes to any of our plans. We have free support from 09.00 until 17.30 (GMT+2). Are you having any issues? Please contact us and we're here to help! Thank you.
April 26, 2019
Sadly this add is full of bugs and needs lots of lots of improvements and is very very expensive. Other apps give you full access to all inventory or suppliers for under $29 and this app is overpriced. I spent 4hrs exploring, adding, editing, fixing and testing each area of the app and found lots of missing features and bugs. especially this add ONLY let you import the products NOTHING else, the app does not add vendor/supplier products automatically and this causes all other product to be mixed, you can not edit*delete a single product one by one inside this app. When you add products it says you have your products but they do not show up in the app, when a product is added and the product does not have any variant/inventory(0) it counts as there was product and this is bad because you have a paid package that is limited by imported products. also, it does not let you change collections for every single product when you import the products they just go to Shopify, that means after that you still have to go and find every single product and add to their collection/category because it does not let you do it when importing the product. I am very unsatisfied with the bugs, features, expensive prices and the worst thing is the waste of my time exploring an app that at the end did not work. Soi just uninstalled this app.
April 11, 2019
The app is good if you have less than 50 items to upload. When you upload 50-1000+ it doesn't upload images correctly. It shows broken images with grey shadows. FOR ONLINE STORES IT'S USELESS IF A PRODUCT HAS NO PROPER IMAGE. WILL NOW TRY ALTERNATIVES.