tawk.to Live Chat

Hello - thanks for your review. This issue was intermittent while we were shipping an update back in march 2018. If you're still experiencing this issue, please do let us know? Support is available 24x7-365 via live chat on our site.

Hi Wilkes Riley, Thank you for choosing tawk.to and sharing your challenge here. We value your feedback and will continue to work on improving our products and services. The Shopify integration with tawk.to can be found directly on the Shopify App Store. It takes only seconds to add your tawk.to widget to your Shopify account. To download the tawk.to app from Shopify, follow the steps below: 1. Log in to your Shopify dashboard. 2. Visit https://apps.shopify.com/tawk-to. 3. Click the Add app button for the tawk.to app. 4. Select the green Install app button to continue. You'll then be prompted to log in to your tawk.to account and give permission to Shopify. 5. Then log in to your tawk.to account from the tawk.to app in your Shopify dashboard and choose the property and widget you would like to add to your site. The widget will be added to all pages of your Shopify site. Helpful link: https://help.tawk.to/article/shopify An alternative way to integrate tawk.to with your Shopify site is to copy and paste the tawk.to widget code into your site's HTML before the closing body tag. Helpful link: https://help.tawk.to/article/adding-a-widget-to-your-website If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

Hi Boondock Creek, Thank you for choosing tawk.to and for sharing your challenge here. Changing your notification settings may depend on the iOS version that you have. You will have to enable the 'Allow Notifications' setting for the tawk.to app or change the alert styles. For iOS 12-14, you may need to change the Show Previews setting for your notifications or the appearance of your Notification Grouping. Visit this link to learn how to set up alerts for tawk.to on the iOS version of your phone: https://help.tawk.to/article/why-am-i-not-getting-notifications-on-ios We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ Our Widget Cards allow you to personalize the content of your chat widget. You can add any kind of content to your chat widget, including videos, images and a search bar. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

Hi Le Tablier Bleu, Thank you for choosing tawk.to and for sharing your challenge here. There is an easy fix if you encountered issues when installing the tawk.to chat widget on your Shopify dashboard. Follow the steps below to install the chat widget: 1. Clear your browser and cookies. 2. Log in to your Shopify dashboard. 3. Visit https://apps.shopify.com/tawk-to. 4. Click the Add app button for the tawk.to app. 5. Select the green Install app button to continue. You'll then be prompted to log in to your tawk.to account and give permission to Shopify. 6. Then log in to your tawk.to account from the tawk.to app in your Shopify dashboard and choose the property and widget you would like to add to your site. The widget will be added to all pages of your Shopify site. Helpful link:https://help.tawk.to/article/shopify An alternative way to integrate tawk.to with your Shopify site is to copy and paste the tawk.to widget code into your site's HTML before your site’s closing body tag. For more information, read this article: https://help.tawk.to/article/adding-a-widget-to-your-website You can reach out to us 24/7 for support with any urgent matters. Our live agents are always available to assist you. You can also email me at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

Hi Marionsfashionloft, Thank you for choosing tawk.to and for reaching out. There are two ways to add the tawk.to widget to your site. #1 - Copy and paste the tawk.to widget code into your site's HTML before the closing body tag. Helpful link: https://help.tawk.to/article/adding-a-widget-to-your-website #2 - Use the Plugin for Shopify. To download the tawk.to app from Shopify, follow the steps below: 1. Log in to your Shopify dashboard. 2. Then visit https://apps.shopify.com/tawk-to. 3. Click the Add app button for the tawk.to app. 4. Select the green Install app button to continue. You'll then be prompted to log in to your tawk.to account and give permission to Shopify. 5. Then log in to your tawk.to account from the tawk.to app in your Shopify dashboard and choose the property and widget you would like to add to your site. The widget will be added to all pages of your Shopify site. Helpful link: https://help.tawk.to/article/shopify Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

Hi Vigotore, This is Sienna from tawk.to reaching out. We do apologize for the challenges you experienced with our support team. There are some circumstances in which we need to escalate cases to find answers and it takes additional time to revert back to you. If you have manually added the chat widget code to your Shopify account, you can follow the steps below to uninstall the widget code: (Note that this guide uses the "Basic Liquid Theme - Debut" as an example. If you have a different theme and you don't have theme.liquid file, please refer to your theme's developer where you can find or try to look for footer.liquid" 1 - Go to your Shopify Dashboard, Click ‘Online Store’ - See this screenshot: https://prnt.sc/oj1s19 2 - Click ‘Action’ > ‘Edit Code.’ See this screenshot: https://prnt.sc/oj1tg7 3 - In ‘Layout,’ click the theme.liquid file. Then scroll to the bottom and you'll see the tag. See this screenshot: https://prnt.sc/oj1v0s. You can also use the Find function (Ctrl+F) to locate the start and end code of the tawk.to widget code. 4 - Delete the tawk.to script code from it and Save I hope this addresses your concern. Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

Hi Olive Winter, Thank you for choosing tawk.to and for reaching out. There are two ways to integrate the tawk.to live chat into your site. #1 - Copy and paste the tawk.to widget code into your site's HTML before the closing body tag. Helpful link: https://help.tawk.to/article/adding-a-widget-to-your-website #2 - Use the Plugin for Shopify. To download the tawk.to app from Shopify, follow the steps below: 1. Log in to your Shopify dashboard. 2. Visit https://apps.shopify.com/tawk-to. 3. Click the Add app button for the tawk.to app. 4. Select the green Install app button to continue. You'll then be prompted to log in to your tawk.to account and give permission to Shopify. 5. Then log in to your tawk.to account from the tawk.to app in your Shopify dashboard and choose the property and widget you would like to add to your site. The widget will be added to all pages of your Shopify site. Helpful link: https://help.tawk.to/article/shopify Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

hello! The software is indeed 100% free just so as long as you are happy to keep the little "powered by tawk.to" link on the chat widget. You can add unlimited agents, and add it to unlimited sites and use it free forever - the only "add-on" option is $12/m to remove our branding, which is 100% optional. Not necessary, and you definitely are not obliged to remove branding :)

hello! The software is indeed 100% free just so as long as you are happy to keep the little "powered by tawk.to" link on the chat widget. You can add unlimited agents, and add it to unlimited sites and use it free forever - the only "add-on" option is $12/m to remove our branding, which is 100% optional. Not necessary, and you definitely are not obliged to remove branding :)

Hi Tech Avenue Ph, Thank you for choosing tawk.to and for sharing your challenge here. Here is information addressing your concerns along with a few suggestions for using the tawk.to app. 1. User status will not be changed from active to inactive as a result of being idle or not viewing the tawk.to Dashboard. If your computer or browser has a sleep mode setting, this will cut off the internet connection and set your status to offline in the Dashboard. You can find your Sleep mode settings in the Monitoring section. If an agent is inactive for 10 minutes (default setting), incoming visitor events will turn off. However, the whole Dashboard can still receive chats and will remain active. You can modify the time settings or completely disable sleep mode. To learn more about the sleep mode feature, visit this link: https://help.tawk.to/article/enabling-the-sleep-mode-feature 2. For iOS, please try using a different internet connection. e.g. if you are using wifi, please try 4G or another wifi connection going through a different access point and/or ISP and vice versa. Also please disable any VPNs you may have enabled. You might also try killing the app (double-tap the home button and swipe the tawk.app away and up) and then restart it. To send a bug report, please do the following: > open settings > open the app left menu (top left) > tap on the gear icon (top left) > tap on "Report a bug" 3. We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ Our Widget Cards allow you to personalize the content of your chat widget. You can add any kind of content to your chat widget, including videos, images and a search bar. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards We have a 24/7 support line that you can contact for urgent matters. Our live agents are always available to assist you. Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!